Customer ReviewsforBirmingham Luxury Motors, Inc.

This company is very unethical. I was going to purchase a vehicle from this company. They were having it delivered to my home in **************. On the way to my home the hauler was concerned for me and sent me photos of all the damage to the car. The transportation companys policy is to thoroughly go over the car upon pick up. They put little yellow dots (representing damage) on the car. I couldnt see nothing but the roof and hood of the car; due to all the yellow dots. I left a message that the car was unacceptable and I didnt want it. They have since refused to refund my $11,727 down payment or the title to my trade in. I have contacted a small claims attorney. They assured me that they can help me. I pray they can since ** retired and cant afford to lose that kind of money for a car that is a total mess.

I totally feel swindled by this place. I initially purchased a 2013 Audi in December 2023. I had the car for about 2 weeks and I was to bring it in to their service department cause I thought I smelled gas. Shortly before my arrival, I got a call to pick out another due to some title issues. I was highly upset because I was satisfied with my payment and the mileage on the car. I settled on a newer model *** with a higher note and miles. ***** there I asked if the down payment I put on the Audi be applied to the new car and was told no. As a result, my credit was ran once again within less than a one-month time span. Hence a decline in my score. Since purchasing the *** in Jan 2024 I have had the car in my possession for maybe about 6 weeks. I turned the car into the service department because it was running hot. I understood that the main mechanic was out and it may have been longer than anticipated .They provided me a replacement vehicle, but it was not of the same value as the car I am paying for. Three weeks later I have a cracked reservoir leak that I thought was addressed in the initial service, but wasn't cause it wasn't on the paperwork. Again I was provided a replacement vehicle of lesser value. After being at the dealership for 5 business days when I was initially told two, I picked up the vehicle only to have a notification light come on day later about the coolant being low. Now there appears to be a coolant leak from the radiator which was not an issue before. Also, while I can not be 100% sure I do believe they sold the Audi they took back from me to someone else. I saw the same exact make and model with the same color interior and their tag this past week while taking my kid to school. They have caused too much frustration in my life these past few months. I was in need of a car and this has been worse than the car I was intending to replace.

I have purchased 4 vehicles from here. The vehicles are in top notch shape mechanically and appearance wise. I just want to say Thank you to the whole Birmingham Luxury Motors crew for all you do.

Great service from Lance. No pressure sale and very helpful with my purchase

Awesome car buying experience. Easy process in obtaining my desired vehicle. Thanks Lance

Above and beyond service and attentiveness. Lance was great and very easy to work with

Lance is the best! He really made my purchase so very easy! I couldn’t have asked for a better salesman. He was so patient with me and my needs. The best ever! Thanks Lance

Top shelf service, fine vehicle and out the door fast

The Birmingham Luxury Motors experience was a good one! Chad was such a personable and friendly rep to work with, he really made sure that I had an enjoyable experience. Charles was extremely knowledgeable and considerate when working on the finance side of things. He made sure I was aware of all the steps we were working through and felt comfortable with the terms of my agreement

Great service! We came in when they it was about closing time and they stayed late to make a deal with us. Definitely recommend! Ask for Lance!