Business ProfileforMeyer Vacation Rentals By Vacasa

I purchased the attached gift certificate from Meyer Real Estate via BidonBirmingham.com I actually bid on 3 certificates up for auction and won all 3 which was not supposed to happen. There was supposed to be one winner for each certificate. These certificates were dated and valid for the entire year of 2019.However, there were strict stipulations on these certificates which made them more difficult to redeem. The certificate in question cost me $600.00 ********************* allowed these certificates to be extended ALWAYS. I have all of the emails with our correspondence in regard to the redemption of these certificates! ***** extended the dates of this certificate through 2022 in 11/2021! The reasons being, Covid Pandemic when it could not be used! The beaches were closed! Then Hurricane ***** that came through *********** and damaged many units and there was nothing available to rent for redemption of this certificate! Again, I have all of the correspondence to validate my complaint! I had been sending emails to ***** to make a reservation for my daughter and I to use this certificate from 12/18 -12/21/22! No Response from *****! So I called their office! Two weeks ago, I found out that ***** passed away from cancer in April 2022 :( At this point I am dealing with a Mai Nicely ******. Attempting to set up a reservation and use this certificate! Mai informs me that certificates were put into their new system, however this one did not get entered, therefore it was expired! I sent her all of the correspondence between ***** and I! I told her that this one must have fallen through the cracks! *** informs me that she doesn't make mistakes. Today, after one full week of nothing from Mai I receive an email telling me that they will not honor this certificate, even though **** had extended the validity and dates of this certificate that they can't find the funding to honor this certificate! That's it! A rude response without explanation and I am out $600.00