Complaints

This profile includes complaints for Waynes Pest Control's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Waynes Pest Control has 14 locations, listed below.

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  Waynes Pest Control

  100 Concourse Pkwy Ste 360 Hoover, AL 35244-1885

  
• 

  Waynes Pest Control

  26150 Equity Dr Daphne, AL 36526-6162

  
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  Waynes Pest Control

  105 Waugh Industrial Park Dr Pike Road, AL 36064-3967

  
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  Waynes Pest Control

  25378 Profit Dr Daphne, AL 36526-5126

  
• 

  Waynes Pest Control

  2720 Huntsville Hwy Fayetteville, TN 37334-6774

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received a bill from them for a service I did not agree to. *****'s came to my door and I told them no and now I get a bill from them I am not paying this bill and I do not want their service ever!!!!!

  

  Business Response

  Date: 07/24/2023

  Dear ********************,

  On behalf of Waynes, thank you and the BBB for this forum to amicably resolve consumer/customer complaints. We have researched this matter and report as follows: 

  Your Termite Warranty was set to expire and we had issued a renewal invoice to continue coverage. When you called in this morning, July 24, 2023 and spoke to *********************, she cancelled your warranty and made an adjustment to your account. There is no outstanding balance due and your Termite Warranty has been canceled and deactivated.

   

  Thank you,

  *********************

  Customer Answer

  Date: 07/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/20/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted *****'s to service our lawn in March of this year. They have billed us up to June and have only been at my home twice. I explained when I signed on that I have locked fencing around my backyard because of having a dog. I also explained that I need to know when the people are coming in advance so I can be home for the service. This was never done and I have gotten calls or text messages on the very day they intended to come. The week before last I called and inquired when they were coming because I saw their vehicles at other homes on my block. I was told that they were coming to do fertilizer and a lawn aeration that week. As the end of the week approached, I called and was told that the services would be done the following week. I also got a message on my phone that the person doing the aeration would be there on the 19th of the month. That week came and someone came in an unmarked white pickup and put down fertilizer. Now this week the person that was supposed to do the work today never called or showed up. This company is absolutely horrible with scheduling bu they never forget to bill my wife's credit card. I did have to cancel twice because they gave no notice when they were coming and never followed up on a return date. One was due to concrete work on my patio and another was repair. I no longer want to do business with this company and do not want to be under contract with them anymore. I am also seeking a refund for the June payment because the work was not done.

  

  Business Response

  Date: 06/22/2023

  On behalf of Waynes, thank you and the BBB for this forum to amicably resolve consumer/customer complaints. We have researched this matter and report as follows: 

  
  We reached out to **************** and he was unhappy with the inconsistencies in communication. We have canceled his Agreeement as requested, and he said if would refund the $90 from his June application then he would rescind his BBB claim. The refund was submitted this morning, June 22, 2023.

  Thank you

  Customer Answer

  Date: 06/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We keep receiving a bill for services that were never requested or agreed to. Read other complaints where they say it was in our closing paperwork. Went through my paperwork multiple times and it states that if I want to keep their services I need to contact them. I never contacted Waynes or set up an account for services but I did receive a bill for $348. This seems like a very dishonest way to do business.

  

  Business Response

  Date: 05/25/2023

  Dear ********************,  
  
  On behalf of Waynes, thank you and the BBB for this forum to amicably resolve consumer/customer complaints. We have researched this matter and report as follows:

  You closed on your new home from **** Homes in August, 2021. Waynes, or ******** Control Company that performs a preconstruction termite treatment, is required by the ********* ***** of *********** to provide the following services for one year following closing at no-charge:

  For each property under contract, charter holders must conduct an annual inspection of the property and document the date of inspection. If termite activity is discovered inconsistent with the previous graph, the charter holder must make application of an appropriate pesticide and create a new graph of the property showing the new termite activity. Copies of records for annual inspections and treatments shall be made available within 48 hours of request by the contracting party.

  We made several attempts to connect with you to explain the warranty and renewal terms but were unable to connect. In order to continue your Termite Warranty, a renewal fee is charged for the next year of coverage, similar to paying car insurance. Because we attempted several times to make contact with you to see if you wanted to renew your warranty and never received a response, we did not want to cancel your $1,000,000 Damage/Repair Warranty without your permission. 

  However, nine months after the renewal date had passed and we still had not been able to make contact with you, we canceled the Warranty. I apologize for the confusion and you have no open balances with Waynes.

  Should you require further information or assistance in resolving this matter, please let me know. Again, thank you for your assistance. 

  *********************
  Waynes | Vice President of Business Development
  P:?**************
  M:?**************
  E:*****************************************************
  www.callwaynes.com 
  
  ***************************************br>Suite #***
  ******, ** 35244

• Initial Complaint

  Date:05/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled my service with Waynes and I was unaware that they came out and performed termite control. I never received a bill or notification until my husband received a call from collections and I called Waynes and then they sent a bill out for 375 dollars that I dont feel like we owe. We was unaware they came out and did termite control and they never got our permission to charge our card. I feel like we do not owe this money and it needs to be removed from collections. They also never came out and got there termite stakes after I cancelled my service and I dont want this situation to happen again.

  

  Business Response

  Date: 05/18/2023

  First, I apologize for the delayed response. ***************** is no longer with the company and any further BBB communication needs to come to ********************* at ****************************************************

  Second, we do not have any records of homeowner calling to cancel their **************** However, their Agreement has been canceled and we do not show that we made any charges to the customers credit card in our system. If in fact we did and our system did not properly record the transaction, please provide proof for a full refund.

  Thank you,

  *********************

• Initial Complaint

  Date:04/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We closed on our new home Feb 2022 and the builder (***********************) paid for my first year of termite treatment thru Waynes. As part of the closing process, we were offered to continue the service, and we declined. Beginning in February 2023, I began receiving multiple pieces of mail from Waynes. I threw them away assuming it was sales related. However, yesterday my wife opened a letter, and there was an invoice inside stating I owe this company $348.00 for a service and it's 60 days past due!! Again, we did not request or signup for services with this company. I have copies of our closing docs that show a blank signature block on the service contract page; proof that we never signed up for their service. Not only that, we have not seen any employee from Waynes come to our house and perform any service. We have cameras that alert us when someone is near our house. My wife and I are retired and at home all of the time. This a scam that puts undue stress in our lives by receiving bills for services not rendered or signed up for. I want to discontinue contact with this company and stop receiving the fictitious bills. Customer#************, invoice# ************.

  

  Business Response

  Date: 05/25/2023

  Dear ****************,  
  
  On behalf of Waynes, thank you and the BBB for this forum to amicably resolve consumer/customer complaints. We have researched this matter and apologize for your frustration.

  Although we do have several documented times of attempted communication with you and even a response from your wife that she needed to verify a convenient time with you for ** to call back, we did not record a time where you declined to continue your $1,000,000 Damage/Repair Warranty with Waynes, and for that, I apologize.

  We have corrected your account and you do not have any outstanding balances with Waynes and will no longer receive any communication from us. 

  Should you require further information or assistance in resolving this matter, please let me know.

  Again, thank you for your assistance.  

  *********************
  Waynes | Vice President of Business Development
  P:?**************
  M:?**************
  E:*****************************************************
  www.callwaynes.com 
  
  **************************************
  Suite #***
  ******, ** 35244

• Initial Complaint

  Date:12/12/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive received an invoice by mail stating that I owe this company $348.00 for a service I did not request, and Im unaware of its existence. I have not asked a pest control service, nor my wife. We have not seen ***** come to our house and do anything. We have cameras that alert us when someone is near our house. My wife and I are dual militaries, and we are ever at home. This a scam that puts stress in our lives with a situation like that. Receiving bills for services not rendered or signed up for. I Want to discontinue contact from the company, and the bills sent. It states no payment history. I Did not do business with this company. Customer#************, invoice# ************.

  

  Business Response

  Date: 01/04/2023

  Hi there.  This account has been canceled with a $0 balance.  Our records indicate that we tried to contact the customer 15 times following closing to explain the termite warranty provided by us through the their builder (*********************** Homes) and the annual renewal inspection. 
  
  

  Again, the account has been adjusted to $0 balance and the agreement has been canceled.  Thank you. 

• Initial Complaint

  Date:11/14/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Waynes continues to post service reports to my front door stating that lawn services were performed in an attempt to bill my property in the future. No such services were requested or contracted by me, the property owner, for any past, current, or future date. I have zero business with Waynes and/or ************************* operating under the name of Waynes. Furthermore, the report/bill is falsified as no service was performed on the most recent date in question, November 11. I and three other family members were home the entirety of the day and did not observe any Waynes employee performing work on my property.If this is some type of thoughtless marketing ploy, it is a disgusting practice. Does Waynes really expect a potential customer to contact them for service after a bill/service report is intentionally falsified and posted to their front door? Absolutely disgraceful behavior.

  

  Business Response

  Date: 11/16/2022

  Our ************** Leader spoke with ****************** on this matter. It appears that we performed service on his lawn by accident.  This issue has been resolved and we apologize for the error.

• Initial Complaint

  Date:06/13/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with HomeShield Pest Control two years ago for quarterly pest prevention service for $*** per visit, which unfortunately was acquired by Waynes. As observed in other reviews on BBB, this is an extremely dishonest company. My house was last serviced in late April 2022. A technician showed up to my house on June 8, 2022, UNNOTICED when I was not home (captured by my video door bell). Two days later my card was charged for $***** for the alleged "enviropest" service performed that day. I did not request such service and it apparently was not part of my quarterly prevention service. When I called the company and asked for a refund, the representative basically said that she could not do anything about it and will have a supervisor call me. Of course that did not happen and I have to count on BBB to help me get my money back. Furthermore, ever since Waynes took over, I would get a message every other, sometimes even every month, in the evening about a visit scheduled for the next morning, even though my quarterly service was not yet due. Coincidentally, it always took place after their office was closed so no one would answer the phone. After a few calls over several months, I was told that I signed up for bi-monthly service, which was not true at all (I still have the contract with HomeShield that clearly indicated quarterly service). It is scary how this company does not abide by the contract and is trying to steal my money at every chance by performing service that I did not order.

  

  Business Response

  Date: 06/13/2022

  Hello.  As stated in Ms *****'s complaint, her account was acquired through the HomeShield Pest Control merger.  She is receiving the same quarterly service as she received prior to the acquisition.  There may be some confusion as the branding of our quarterly pest control service is called "Enviropest".  Her price has been reduced from $*****0/quarter (per visit) back to $*** and her account credited accordingly.  Please let us know if there is anything else required on our end.  Thank you.  

  Customer Answer

  Date: 06/17/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17420031, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****