Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Ashley Furniture HomeStore has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Ashley Furniture HomeStore

              3020 Memorial Pkwy SW Huntsville, AL 35801-5303

            • Ashley Furniture HomeStore

              1604 Florence Blvd Florence, AL 35630-2749

            • Ashley Furniture HomeStore

              24833 John T Reid Pkwy Scottsboro, AL 35768-2342

            • Ashley Furniture HomeStore

              1656 Town Sq SW Cullman, AL 35055-5240

            Business ProfileAshley Furniture HomeStore

            Furniture Stores
            Multi Location Business

            Contact Information

            3020 Memorial Pkwy SW

            Huntsville, AL 35801-5303

            Get Directions
            Visit Website
            Email this Business
            (256) 489-2222

            Customer Reviews

            1/5

            Average of 6 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            59 complaints closed in last 3 years

            8 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Products & Services

            Ashley Furniture HomeStore is a full line furniture store selling upholstery, bedroom and dining furniture, outdoor furniture and mattresses. This business offers third-party delivery services and installation services throughout North and Central Alabama.

            Business Details

            This is a multi-location business.

            Find a Location

            Ashley Furniture HomeStore has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Ashley Furniture HomeStore

                3020 Memorial Pkwy SW Huntsville, AL 35801-5303

              • Ashley Furniture HomeStore

                1604 Florence Blvd Florence, AL 35630-2749

              • Ashley Furniture HomeStore

                24833 John T Reid Pkwy Scottsboro, AL 35768-2342

              • Ashley Furniture HomeStore

                1656 Town Sq SW Cullman, AL 35055-5240

              Location of This Business
              3020 Memorial Pkwy SW, Huntsville, AL 35801-5303
              Email this Business
              BBB File Opened:
              7/20/2004
              Years in Business:
              20
              Business Started:
              6/24/2004
              Business Incorporated:
              8/1/2004
              Type of Entity:
              Corporation
              Alternate Business Name
              • Ashley Homestore
              Business Management
              • Mr. Allen W. Marks, President
              • Mr. David Valadao, Senior Vice President
              Contact Information

              Principal

              • Mr. Allen W. Marks, President

              Customer Contact

              • Mr. Allen W. Marks, President
              • Mr. David Valadao, Senior Vice President
              • Ms. Terri Parker, Chief Marketing Officer
              Additional Contact Information

              Fax Numbers

              • (256) 213-9852
                Primary Fax
              • (256) 536-3318
                Other Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              59 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              05/29/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              We purchased a patio set from Ashley furniture on 6/25/2024, along with a $400 three-year protection plan, after having an issue with the cushions, it has been over 40 days and 5 star service the warranty company has been giving us the run around and not answering our calls, I called Ashly ******** and the same issue, If the warranty is not going to cover anything we would like that money refunded.
              Read More
              Read 58 More Complaints

              Customer Reviews

              6 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Denise B

              03/09/2024

              We had been to Ashley Furniture a few times to shop for new bedroom and dining sets. We had picked our bedroom set, but since we are in the middle of a remodel we weren't ready to buy it quite yet. We decided to add on the matching media chest. Since we found it was on clearance we went to buy it before it was gone. We would have to buy the one on the floor, and the salesman cleared it off for us to take. We were there the last day of Feb, and the office manager would not let us buy it for the price on the tag. We also would have had to buy the protection plan that we did not want for an additional $99. The manager told us they had to meet a sales quota for the protection plan. We will not be back since they use deceptive pricing practices and hide additional fees.
              Read 5 More Customer Reviews

              Local BBB

              BBB serving North Alabama

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.