Business ProfileforPearl Motors, Inc.

On February 28, I purchased a vehicle from Pearl Motors. When I was in the process of looking it stated that the truck purchased amount is $16,900 but when I got to the lot I was told that it was $18, and something due to them replacing the transmission. Around May 17, 2024 the truck wouldn't go into gear. I had the truck towed *************************** service ***** after speaking with Pearl Motors about the having some problems with the transmission. *************************** service **** did look over the vehicle and gave a diagnostic about the vehicle. Stating that the transmission needed to be replace. The contacted the warranty and the warranty was unable to assist me regarding this matter. I did purchase a extended warranty. I speak back with Pearl Motors rep and he stated after receiving *************************** quote that he would take care of it. After that I had called several times to see when they were going to pull the truck from ****** to ****** but there was not answer nor a call back. I went into the lot to make a payment on May 31 and he stated that the towing company was trying to charge them $900.00 to pull the car to Mobile. So I told him that I would make arrangement to get the truck over there (and I did) I took the vehicle on June 1. After the vehicle was there maybe a week, I called to see when he was going to have the truck fix and he never returned my call. I finally speak with one of the payment rep and she rely a message that the vehicle is not ready and it was going to be the first of the following week. I called over on 6-20-24 and they stated that I would need to speak to the financing department on Monday before i can get my vehicle and that they are going to have to refinance the vehicle.My initial agreement was not broken. I have been making payments every 2 weeks even with the truck being inoperable. That amount listed is including the down payment and bi-weekly payments.