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Business Profile

Faux Jewels

Bomb Party

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Faux Jewels.

Complaints

This profile includes complaints for Bomb Party's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Bomb Party has 2 locations, listed below.

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    • Bomb Party

      2025 Berry Chase Pl Montgomery, AL 36117-6893

    • Bomb Party

      107 Jesse Samuel Hunt Blvd Prattville, AL 36066-6773

    Customer Complaints Summary

    • 76 total complaints in the last 3 years.
    • 25 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/02/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I just received an email thanking me for my purchase of $262. I've never even heard of this company. I did not purchase anything. I tried to contact them and left a message. No one answers. I thought it was a scam email until seeing its an actual company.

    • Initial Complaint

      Date:02/23/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased sterling club so they say!! ring turned my finger green! Not happy ab this! Contacted rep with no response. This is unacceptable! I have a video waiting to go for this!

    • Initial Complaint

      Date:02/21/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Numerous charges over a period of time were done on my daughter's bank account at woodforest bank in ********* ******** from a debit card that was supposedly used it was not done by her but they have not done anything to resolve this matter ring bomb is not available to contact there is no number that is working so it's hard to follow-up and try to find out how to resolve it

    • Initial Complaint

      Date:02/05/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Quiersti ***** was on TikTok live and I bought several rings paid for them and never got them sent. She blocked me a tiktok so I cant get my products. Im absolutely furious. I spent my hard earned money to help her out. Then she scams me. Please help.. Id love to receive my rings..

    • Initial Complaint

      Date:01/23/2024

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On thursday January 18, **** I attempted to make a purchase through Bomb Party. they apparently went through a whole software system update the day before I tried to order. When I hit enter the little thing spun and spun till it timed out and said "error, timed out, please try again" I tried 4 times and nothing so I said forgt it. Then I see the next day the four charges, one for ***** and 3 for $28.79. I have emailed the company three times and I am not getting any help. I didn't get to order anything and would like my money back. Can you please help. They did send me an email with a link to click on but the links don't work either. Thank you.************************* ************ *********************

    • Initial Complaint

      Date:12/26/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I subscribed to the Midwest bomb party kings face book page about 12 months ago, and when I ran into some financial difficulty I tried to cancel it especially since they were no longer selling the jewelry that I saw or providing the services for months in the ******** page. I tried to cancel the subscription but can not access it and ******** says it is an apple account listed as a game which it isnt. They are still representing the Bomb Party name and charging me money that I have asked to not be charged. I want my information removed from their site. Thank you. I told ******** I no longer authorize payment and as of today want it removed but they couldnt because the information was changed

    • Initial Complaint

      Date:12/12/2023

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently purchased the new line of Luxe Bands * which all the advertisements showed multiple rings in this collection * I purchased 4 of these * 2 from one rep and 2 from another rep * and both reps pulled dupes and small single bands on first and 2nd ones were slightly bigger but single . As I was a huge fan of ** but to fool me and get me to pay more $$$ for the same rings that are available in the OGs for $***** . Im truly disappointed beyond * I have 2 more on pre order I may cancel but love ******* and dont wanna do that to her* fingers crossed no dupes but not expecting anymore than a single band worth $ ***** * that will be one of my last purchases from ** Im soooo upset with this new line LUXE BANDS they are nothing more than a OG but more $$$$$ and all adds are deceiving .. Thank you to all the great reps out there!!!!! And no thanks to ** for the huge disappointment

    • Initial Complaint

      Date:12/04/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ********************* PROMOTED BUY 5 GET A FREE STACK OF BRACLETS. SHE DID NOT SEND THE FREE BRACLETS. SHE IS NOW TELLING ME I HAVE TO PLACE ANOTHER ORDER BEFORE SHE WILL GIVE THE FREE STACK. THAT IS A SCAM. I bought another Christmas stack from *********************. It was taken a long time to get. I checked tracking and there were no updates. I contacted her. She said it was being returned to her. After several days of waiting for her to send back out, I contacted her again. She told me I have to file a claim with post office for my braclets that are in her possession. I never got my order. Then the cherry..I have a ring from bomb party that the silver is running off. I have not had it but a month and the spray paint is rubbing off. This company is a scam.

      Business Response

      Date: 12/04/2023

      Thank you for reaching out to us. 

      I apologize that you have had anything less than a great experience with our fellow party reps. *** customer support team has reviewed your ticket and responded in a timely manner. We have also reached out to one of the reps regarding the order that you have yet to receive in hopes to be of any assistance possible to rectify the situation. Please reference ticket #****** for further communications regarding these matters. 

      Kind regards, 

      ********

    • Initial Complaint

      Date:10/30/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have bought items from this company from different people. They claim this jewelry per company website is real. It is not as it has no value. I took some of the jewelry that I didnt want to an actual jewelry store to have it appraised and was flat out told it was costume jewelry. The necklace that was sterling silver isnt sterling silver. They dont do refunds but is junk jewelry and not worth the what it says its worth in the package it comes in.

    • Initial Complaint

      Date:10/24/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two Halloween stacks (and many many more) that arrived damaged. One is missing a stone and the other has a cuff that is defective/bent. I emailed the company to request a replacement or refund. Rather than replacing the same bracelets that were damaged, they sent me two mystery stacks. Those bracelet stacks are not only duplicates of stacks I already own, but they are nothing like the ones I purchased that were damaged. These bracelet stacks have barcodes on the bottom, and they expect us to believe they dont have the option of replacing a damaged item with the same item I asked what I should do if I receive a dupe, and they indicated they would offer another replacement if that happened. This morning at 8:25 AM CST, they sent a response to my email asking me to start the **************** again to receive another two mystery stacks. No option for a refund OR a like-replacement. I would like a refund for the two bracelets in exchange for the return of the replacements.

      Business Response

      Date: 11/13/2023

      I apologize that your items were damaged! I have reviewed your review as well as the communication through our ticketing system and see that this was handled appropriately. The barcoding on our items is specifically at the item level, not the style level. All of our products are mixed in large batches before we launch a collection and begin shipping packages. Unfortunately, we are unable to guarantee a specific setting or style in any of our collections. If you received additional duplicates for your replacement items, please complete our replacement form that can be located in our support portal. Please let us know if you need any further assistance.  

    Bomb Party is NOT a BBB Accredited Business.

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