ComplaintsforWalmart

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  yesterday I bought food on my EBT & some thing for garden when the food was delivered I went to see what the total was on your site but there was no purchase # only a number for the garden item. But this is where i found out that an item I put in my cart a long with another like just diff brands ****************says I bought this on the 4th of July no I did not I put this my cart along with the other and I was going to decide which one. The thing I bought on the 4th food floor cleaner and something else + in my order I bought a BOTTLE OF VINEGAR (APPLE ) NO PILLS OF ANY KIND in that order. I had put braggs vinegar and Nutrivein Apple Cider Vinegar Capsules. I know that your online is diff. but I could get C.S. to understand today is not the. I am not just how this was done the 4th was 7 days ago when I look over the history for the 4th I do not see this item only the bottle liquid vinegar. This makes no sense at all how did they or who ever did this I can still see the braggs in my cart. anyway the C.S. could do nothing but email the seller I knew they were going to they had sent it & could nothing I tried I said today is the 10th not the 4th this item was not in my order that I did make on the 4th. SO it looks like I am going to pay for something I did not buy yet, if I was ever going to. what I was told to refuse it the it will be sent back if I do this I am not sure how I could prove that I did return & we are talking about weeks before I am refund if it is possible without me buying a shipping return label. Moving forward I am going to have to remove ALL my credit card / debit cards each time I shop and especially if I am putting anything in my cart then add payment method then delete. I think you should this. I also or have been told no one could do this. Well it looks like they did. Which I did maybe they will not be able to charge me I did check going all the way back to the 4th & moved forward to the 10th & I see no charge from them as of the 10th

  Business response

  07/18/2024

  Walmart received a Better Business Bureau complaint from ****** ********** regarding her recent contact. We thank you for the opportunity to address Ms. **********’s concerns and appreciate the time she has taken to provide us with her feedback and comments. 
   
  After Walmart received Ms. **********’s complaint, we reviewed her account and order history. On 7/4/2024, Ms. ********** placed an online order. After she placed the order, she realized Apple Cider Vinegar pills were included in the order, however she did not add these to her order. On 7/10/2024, Ms. ********** contacted Walmart Customer Care to set up a return for the pills. When they tried to set up the return, the return label was not sent to Ms. **********. We contacted Ms. ********** on 7/17/2024 to set up a new return. The return label was still not sending, so we sent it through email as an attachment. Ms. ********** was then able to access her return label. As such, Walmart considers this matter closed. 

  Again, we thank Ms. ********** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.  
   
  Sincerely,  
  *******
  Walmart

  Customer response

  07/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********

• Initial Complaint

  07/12/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I am trying to return all 12 items, unopened and sealed in order number ***************. Walmart.com sent me a return code to return at the local store and the store could not accept the return. I was then told that the seller required that they be mailed for return. I have called 6+ times to online customer service, each time getting told that they would email me a return label in 24-48 hours and have not received one for the correct quantity yet. Today I called in and requested a refund, since I have done what they wanted the last 6 times with no help. They would not process a refund. I should not have to call in numerous times, each for at least 30 minutes and many over an hour and I do not plan on calling in again. I am being lied to and made to wait 24-48 hours time after time just so I can call back until I run out of time for the return window. Please help.

  Business response

  07/18/2024

  Walmart received a Better Business Bureau complaint from **** ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******’s concerns and appreciate the time she has taken to provide us with her feedback and comments. 
   
  After Walmart received Ms. *******’s complaint, we reviewed her account and order history. On 6/13/2024, Ms. ******* placed an online order for twelve blankets. On 7/5/2024, Ms. ******* contacted Walmart Customer Care to set up a return in store. The store initially denied the return, so she reached back out to Customer Care for further assistance. Due to system issues, the returns kept getting set up for an incorrect quantity. On 7/18/2024, we connected with the store who was able to assist Ms. ******* in returning her items in store. She received a full refund for her return. As such, Walmart considers this matter closed. 

  Again, we thank Ms. ******* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.  
   
  Sincerely,  
  *******
  Walmart

  Customer response

  07/18/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  07/11/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  July 09, 2024 I want to file complaint against Walmart for failure to issue refunds. The first refund was requested on or about June 14, 2024 in the total amount of $10.93. The item returned to Walmart was *********** ******* Tape and the order number ****************. The final item for which I did not receive a refund is Kellogg's NutriGrain cereal bars. I only received a ¢.20 refund when I should have gotten $2.73. The order number for the NutriGrain bars is ***************. I want the remaining $2.50 plus the $10.93 owed to me from Walmart. I contacted Walmart on Friday, July 05, 2024 concerning the refunds. Customer Support Representative ***** assured me the money would be in my account in 48 hours. No money has been credited to my credit card as of July 09, 2024. I phoned Walmart Customer Service again regarding my refunds on July 09, 2024. I spoke to ****** who told me the refunds had not been issued due to a technical problem. He said he would submit a report to the technical team for investigation. ****** stated that I should receive an email about the refunds in 48 hours. For the inconvience, ****** offered me a promo code. I appreciate the code, but I want my refunds.

  Business response

  07/17/2024

  Walmart received a Better Business Bureau complaint from ******* ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******’ concerns and appreciate the time she has taken to provide us with her feedback and comments. 
   
  After Walmart received Ms. *******’ complaint, we reviewed her account and order history. On 6/7/2024, Ms. ******* placed an order for ******* Tape. She returned the tape in store and contacted Walmart Customer Care on 7/5/2024 as she had not received her refund. Customer Care attempted to refund the item, but it never processed. On 6/15/2024, Ms. ******* placed an order for Nutri-Grain bars. She contacted Walmart Customer Care on 6/17/2024 as the bars came damaged. They advised they processed a refund, however the refund never processed. 

  On 7/15/2024, we reached out to Ms. ******* to advise that we reprocessed her refunds, one in the amount of $10.93 and the other in the amount of $2.53. These should reflect on the original form of payment within 3-5 business days. As such, Walmart considers this matter closed. 

  Again, we thank Ms. ******* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.  
   
  Sincerely,  
  *******
  Walmart

  Customer response

  07/17/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  07/11/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  for the past two months i have been trying to get "DELIVERY" service from walmart.com to my home address. according to the website and every customer service representative ive talked to i am well within the delivery radius for my local store. whenever i get something via the "SHIPPING" option. it is done from the local store via a delivery driver. every time i file something with a representative on their customer service number i hear "you will hear back from someone higher up in 48-72 hours" then....nothing, no phone call, no email. and the process repeats. ive even tried emailing some of the top brass to no avail. can you at least give me a direct line to someone higher up i can speak to.

  Business response

  07/12/2024

  
  Walmart received a Better Business Bureau complaint from ****** ******* regarding his recent order. We thank you for the opportunity to address Mr. *******’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. *******’s complaint, we reviewed his account and order history. Mr. ******* was unable to get grocery deliveries to his main residence. Mr. ******* contacted Walmart numerous times to get this issue addressed, but it still was an issue. Mr. ******* sent an email to Walmart Executives and the issue was addressed. His address will be available for deliveries starting July 23. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. ******* for his feedback and comments. If either of you have any further questions or comments? Please feel free to contact us.
  
  Sincerely,
  
  ***** C.
  Walmart Customer Care

  Customer response

  07/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Though it is a shame that it had to come to such a level to get anything done. 
  
  Sincerely,
  
  ****** *******

• Initial Complaint

  07/10/2024

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Order item on July 2, 2024. Tried cancelling order BEFORE it was shipped from China. When shipper finally contacted me, they said it was too late to cancel the order. I am a senior citizen and do not drive a car. Their solution was for me to pay for transportation to Walmart to return the item for refund. This is not fair to me as a consumer! I think they have already taken the money from my Bank account.

  Business response

  07/14/2024

  Walmart received a Better Business Bureau complaint from ******** ******* regarding her recent order. We thank you for the opportunity to address Ms. *******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  

  After Walmart received Ms. *******’s complaint, we reviewed her account and order history. On July 02, 2024, Ms. *******’s purchased two Short Sleeve T-Shirts on Walmart.com. Her order was from two separate third-party sellers, KIWI STATE-OF-THE-ART INC and JustBlanks.
  
  Per Walmart.com's Terms of Use:
  
  “By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third-party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. For other terms that apply to Walmart Marketplace, including important notices and disclosures, see About Marketplace.”
  
  On July 9, 2024, Ms. ******* T-shirt was delivered from seller, JustBlanks. She was able to cancel the T-shirt from seller KIWI STATE-OF-THE-ART INC but was unable to cancel the item from seller JustBlanks since it was already shipped out. On July 12th, Ms. ******* scheduled a return picked up, which the item was picked up on the same day. She was issued a refund in the amount of $8.37 back to her original form of payment. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ******* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,
  ****
  Walmart

  Customer response

  07/15/2024

  
  Better Business Bureau:
  
  YOU NEED TO GET YOUR FACT STRAIGHT!!  THE ITEM WAS NOT RETURNED TO WALMART; I WAS INSTRUCTED TO KEEP IT AFTER HAVING SO MUCH DIFFICULTY GETTING IN TOUCH WITH YOU (WALMART).  TRULY DON'T LIKE YOUR BUSINESS PRACTICES.

  Sincerely,
  
  ******** *******

• Initial Complaint

  07/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Walmart+ week, I added the Showtime free trial, however, there is no way to remove it before being charged. Manage Plan on the Walmart+ page goes to a blank screen. No customer service agent has been successful at removing my Showtime trial and I do not want to get charged.

  Business response

  07/18/2024

  Walmart received a Better Business Bureau complaint from ******* ***** regarding his recent contact. We thank you for the opportunity to address Mr. *****’ concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. *****' complaint, we reviewed his account and order history. Mr. ***** subscribed to the Showtime free trial during Walmart+ week, but is now having trouble canceling it before being charged. Mr. ***** attempted to manage his plan through the Walmart+ page but experienced technical difficulties. Mr. ***** also reached out to customer service, but no agent has been successful in helping him remove the Showtime trial. Walmart has confirmed that Mr. *****' Walmart Plus membership has been cancelled. We have also confirmed that Mr. *****' Paramount+ with SHOWTIME promotional trial will end in December 2024. Mr. ***** was sent an email on July 2, 2024, providing him with additional information. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. ***** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,
  ******
  Walmart

  Customer response

  07/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  07/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I went in to the store on Montfort road in Dallas Tx to return 2 items, one defective and another completely sealed and unopened. I went to the return counter and found no one there. After ringing the buzzer and waited there was an employee near the cash register and I asked her if anyone could help, she turned around and she waved her hand at me and said "just wait and someone willing help you ot I will when I finish talking to my husband " She was on her cellphone. Then an older gentleman came out from the room behind the counter, breezed right past me, saying nothing, until I asked if someone could help, he replied in very broken English, 'someone will be there just wait" and proceeded to go to join 2 other people doing nothing at the front door. Equal to the approximate number of customers present as it was early in the morning. I finally got someone from the back room only to be told that one of the items was "not in their inventory ". So since it had already been close to 15 minutes, I took the partial refund and then went to search for the correct phone charger. On my way to the electronics department, I saw FOUR employees texting and or talking on their cellphones. I can't imagine how that is acceptable I also found the identical stud finder that the return was denied (also when the young woman at the return refused the return, I slammed it on the counter and said keep it, and the apathy showed was unbelievable. In the electronics department I saw yet another young lady with her elbows on the counter texting. Who when I asked where I could find the charger ,she ponted with her free hand, in a direction narrowing it down to 4 aisles. I would say that this is another example of corporate greed, but they are paying people to do nothing! I had been using the online services for years, spending thousands. I discovered the charger I got was ni compatible. Additionally the still looks like it is being closed, shelves partially full and garbage everywhere

  Business response

  07/18/2024

  Walmart received a Better Business Bureau complaint from ***** ******* regarding his recent contact. We thank you for the opportunity to address Mr. *******’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. *******’s complaint, we reviewed his account and order history. Mr. ******* visited the store on Montfort Road in Dallas, TX to return two items - one defective and another sealed and unopened. Upon arrival, Mr. ******* found the return counter unmanned and had to wait for assistance despite several employees being present but unengaged. Mr. ******* experienced poor customer service from a dismissive employee on her cell phone and an older gentleman who did not adequately assist. When Mr. ******* finally received help, one of the items was denied return because it was "not in their inventory." Frustrated, Mr. ******* accepted a partial refund and went to look for a phone charger. Walmart has coordinated with the store manager, *******, who has assured us that Mr. *******'s concerns have been properly addressed. ******* has stated that Mr. ******* will be issued a full refund upon his return to the store within the next few days. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. ******* for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,
  ******
  Walmart

  Business response

  07/18/2024

  Walmart received a Better Business Bureau complaint from ***** ******* regarding his recent contact. We thank you for the opportunity to address Mr. *******’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. *******’s complaint, we reviewed his account and order history. Mr. ******* visited the store on Montfort Road in Dallas, TX to return two items - one defective and another sealed and unopened. Upon arrival, Mr. ******* found the return counter unmanned and had to wait for assistance despite several employees being present but unengaged. Mr. ******* experienced poor customer service from a dismissive employee on her cell phone and an older gentleman who did not adequately assist. When Mr. ******* finally received help, one of the items was denied return because it was "not in their inventory." Frustrated, Mr. ******* accepted a partial refund and went to look for a phone charger. Walmart has coordinated with the store manager, *******, who has assured us that Mr. *******'s concerns have been properly addressed. ******* has stated that Mr. ******* will be issued a full refund upon his return to the store within the next few days. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. ******* for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,
  ******
  Walmart

  Customer response

  07/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, however I will not return to the store and endure the pain od driving as well as waiting for the store manager while employees are still on their cellphones. My last contract with "****** " advised she would look at other options for a gift card. Now she is considering the matter resolved. I will spend more money somewhere else 
  
  Sincerely,
  
  ***** *******

  Customer response

  07/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, however I will not return to the store and endure the pain od driving as well as waiting for the store manager while employees are still on their cellphones. My last contract with "****** " advised she would look at other options for a gift card. Now she is considering the matter resolved. I will spend more money somewhere else 
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  07/10/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I purchased groceries in early June. There was a temporary hold on my account for $164.04. I picked the groceries up on 6/4/24 and my account was settled/charged $155.57 leaving an authorization hold of $8.47. They refunded me .34 of that authorization hold and there is still $8.13 outstanding. I have called my financial institution to dispute the hold but they cannot do anything because the hold is still in place by Walmart. I called Walmart 2 times and explained this and the reps keep telling me to call my financial institution.I called Walmart for a 3rd time on 7/3/24 and spoke w/ a rep named Andrea and she confirmed that only .34 was released and that $8.13 is still on hold w/ Walmart. She said that she forwarded my request to Walmarts Billing Department and they would contact me WITHIN 48 HOURS. I waited 48 hours before filing this complaint. I have checked my credit card and the $8.13 has not been released. I need Walmart to release the rest of this hold because this has been on hold for a month now.

  Business response

  07/12/2024

  Walmart received a Better Business Bureau complaint from ***** ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  

  After Walmart received Ms. *******’s complaint, we reviewed her account and order history. On June 03, 2024, Ms. ******* placed an order for scheduled pickup, she received her pickup on June 4th. Her authorization charge was $164.04, after the charges were finalized and settled the final charges was $155.57. She contacted our Walmart customer care regarding the $8.47 that was still on hold, they refunded her $0.34 but did not refund her the remaining $8.13.
  
  On July 12th we contacted Ms. ******* regarding if the hold was released from her account, she stated that it was not released. We issued Ms. ******* a $10.00 courtesy gift card to cover the cost of the hold on her account. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ******* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,
  ****
  Walmart

  Customer response

  07/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I believe that Walmart went above and beyond to rectify this situation. I am very pleased with the minimal amount of time it took to resolve this issue after Walmart became aware of the complaint. 

  Sincerely,
  
  ***** *******

• Initial Complaint

  07/08/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On July 3, 2024, I purchased $244 worth of merchandise, at the Scottsbluff NE Walmart location. I accidentally left a bag of clothing. I made "13"attempts to call, in approximately 1.5 hrs to ask for assistance. NO ONE answered the phones. I then selected automotive to help me get a manager. Didnt happen. I then contacted Main Customer Service to file complaint against store. Was told email sent to store manager, and to return to the store and they would refund my money, because I didnt leave with all the items purchased. I returned to the store, asked for manager. ****** a Team Lead, spoke with me and was very poorly trained, and had no clue how to handle the situation. After a 40 minute wait, ****** stated there was no manager available to help me. So I wasted a 60 mile round trip for nothing. I then called Walmart Customer service to explain what had transpired. They were sending a second email to store manager. I have gotten nothing but lip service, Im out my money, out my items, and out my fuel costs, and out over 3.5 hrs time trying to resolve the matter. The receipt for the missing items is in the bag left behind. They can pull security cameras, and they can also pull the receipt of purchase with card number but have refused to do so. Had they answered one of my "13" calls at the store this could have been immediately resolved!

  Business response

  07/11/2024

  Walmart received a Better Business Bureau complaint from **** ****** regarding her recent contact. We thank you for the opportunity to address Ms. ******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. ******’s complaint, we reviewed her account and order history. On July 3, 2024, Ms. ****** purchased groceries and clothing from our Walmart store in Scottsbluff, NE. She accidently left her bag of clothing at the store, she attempted to contact the store without any response. She went back to the Walmart store to receive a refund for the merchandise she did not receive, regrettably the store did not issue her a refund.
  
  We contacted the store regarding the service and merchandise Ms. ****** did not receive. They store manager confirmed they reached out to Ms. ****** and issued her a refund for the missing items and provided a $25.00 gift card, as an acknowledgement of her experience. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ****** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,
  ****
  Walmart

  Customer response

  07/12/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  07/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Recently I was having some issues with orders that I want to resolve at once, I chatted with walmart customer services at walmart and they said to issue me the refunds, after that I got an email say that they have deactivated my account, what are they doing? aren't they just try to avoid my issues by preventing me to buy things in the future? I'm annoyed by this and wanted my account back please! Account: **********@**.com I'm an honest customer with a very good credit score, they can't treat me like this!

  Business response

  07/09/2024

  Walmart received a Better Business Bureau complaint from **** ***** regarding his recent contact. We thank you for the opportunity to address Mr. *****’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
   
  After Walmart received Mr. *****’s complaint, we reviewed his account and order history. On 7/2/2024, Mr. ***** was having issues with his orders, so he contacted Walmart Customer Care for assistance. A few hours after working with customer care, Mr. ***** received an email notifying him that his account was closed. Mr. ***** notified Customer Care and they were able to re-activate his account. Mr. ***** should be able to use his Walmart.com account without any further issues. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. ***** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us. 
  
  Sincerely,
  *******
  Walmart

  Customer response

  07/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  Please do not randomly close people's account just because they had issues.
  
  Sincerely,
  
  **** *****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩