ComplaintsforWalmart

• Initial Complaint

  10/12/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Sept 28th I stopped at this Walmart and ordered a custom cake for Oct 2nd. She said that was plenty of time. I ordered a half sheet MARBLE cake. This cake was for my husbands retirement party on the 2nd. That night cutting the cake we seen it was not MARBLE. It was white. I have stopped up there 2 times and have tried to contact the bakery manager and the phone just rings and rings or I am on hold for up to 10 minutes. When I stopped up there the associate told me no manager to help me. I am at my wits end. So I am filing this complaint. I have pictures of the cake but the receipt got blown away by the wind when I left the store. If you need pics i can find them and send them. Walmart already told me they made the cake wrong.

  Business response

  10/29/2021

  Business Response /* (1000, 10, 2021/10/26) */ Better Business Bureau of Arkansas, Inc. RE: BBB Complaint Case# ******** - ***** ******* - Ticket No. XXXXXX-XXXXXX To whom it may concern, We are writing you in response to the referenced complaint. Thank you for allowing us the opportunity to clarify the Store's position regarding the customer's concern. Store management has contacted the customer and have a gift card ready for the customer in the cash office. If there is still an outstanding issue related to the customer's concerns, please let us know, otherwise, we consider this case closed. Thank you, Walmart Executive Escalations Consumer Response /* (2000, 12, 2021/10/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I stopped there today and they did have a gift card for me so thank you for everything that you've done

• Initial Complaint

  10/01/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I was issued a giftcard from Walmart customer service due to their employee forgetting some items for a curbside delivery. I tried to redeem my giftcard on Sept 2, 2021 but the self checkout wouldn't accept it as it was not a physical card. I tried to use it the other day for a web order to find my funds gone. I have the receipt and the credit card statement showing I paid the bill in full with my credit card. Customer service says they will not refund the money and suggested I file a police report and will not provide any information on why they're denying it.

  Business response

  10/06/2021

  Business Response /* (1000, 6, 2021/10/01) */ Better Business Bureau of Arkansas, Inc. XXXXX Kanis Road Little Rock, AR XXXXX RE: BBB Complaint Case# XXXXXXXX - Mr/Ms ***** ******* - Ticket No. XXXXXX-XXXXXX To Whom It May Concern, We are writing you in response to the referenced complaint. Thank you for allowing us the opportunity to clarify the Store's position regarding the customer's concern. As it turns out we are unable to recover any of the funds for this card. We encourage filing a police report at your local station. If further details pertaining to the gift card are needed, please have your local law enforcement go here https://corporate.walmart.com/privacy-security/report-identity-theft for further assistance. For any questions, comments or concerns, please review our Gift Card Terms and Conditions on Walmart.com by clicking on this link: https://help.walmart.com/app/answers/detail/a_id/57/kw/gift%20card%20compromised. If there is still an outstanding issue related to the customer's concerns, please let us know, otherwise, we consider this case closed. Thank you, Walmart Executive Escalations

• Initial Complaint

  09/29/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Walmart reference #XXXXXXXXXXXX Self check out machine short changed me, as it ran out of cash in returning to me of my legal amount. No announce on machine. I stood for 15 min as Walmart personal scrambled to get me rest of my money. I had no idea what was happening. I stood by machine with it's massive amount of coin change still in machine's scoop, untouched. but personal didn't count it out to me & handed me two one dollar bills and waked off. No signage anywhere about this as apparently a coin shortage allows machine to switch over to credit card usage only with no notice to client.. No manager ever contacted me despite my reentering store three times to speak with Mgt Wallis. I've called the 800 # ******** ******* number 3x over 3wks. Walmart is doing a disservice to paying public. Walmart reference #XXXXXXXXXXXX Receipt on file 9/15/21 *************

  Business response

  10/26/2021

  Business Response /* (1000, 6, 2021/10/15) */ Better Business Bureau of Arkansas, Inc. RE: BBB Complaint Case# XXXXXXXX - Mr/Ms ******* ****** - Ticket No. XXXXXX-XXXXXX To Whom It May Concern, We are writing you in response to the referenced complaint. Thank you for allowing us the opportunity to clarify the Store's position regarding the customer's concern. The Store Manager has contacted the customer to apologize for his experience. He is also going to receive a gift card for the inconvenience. If there is still an outstanding issue related to the customer's concerns, please let us know, otherwise, we consider this case closed. Thank you, Walmart Executive Escalations

• Initial Complaint

  09/07/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On June 8th, 2021 I purchased a queen-sized Beautyrest silver Cushion Aire mattress from the Wal-Mart store located in Anderson, CA for $159.99 plus tax. Upon inflation of the mattress that evening I found it would not hold air for more than three hours, despite several attempts. The next morning I contacted Wal-Mart and was advised to return the mattress in exchange for the same remaining mattress on their shelf. Upon arrival they informed me they no longer had the replacement. This was three months ago. I have remained in contact with the associates at the Anderson Wal-Mart who continuously told me to keep checking. Now I'm being told there is nothing I can do.They refuse to give me a replacement or a refund. I am a disabled senior citizen who has been sleeping on the floor for the past three months while trying to resolve this issue. Any help you can provide me would be greatly appreciated. **** *****

  Business response

  09/23/2021

  Business Response /* (1000, 6, 2021/09/17) */ RE: BBB Complaint Case# XXXXXXXX - Mr/Ms **** ***** - Ticket No. XXXXXX-XXXXXX To Whom It May Concern, We are writing you in response to the referenced complaint. Thank you for allowing us the opportunity to clarify the Store's position regarding the customer's concern. The customer went to the store today to exchange the air mattress. If there is still an outstanding issue related to the customer's concerns, please let us know, otherwise, we consider this case closed. Thank you, Walmart Executive Escalations

• Initial Complaint

  09/01/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I visited the Walmart in Chester Va this evening with an attempt to purchase a battery for my car. Even tough I have back injuries, I took the old battery with me to expedite the process. I selected the battery and took it to customer service. I was told by two female managers that I could not purchase the battery because it was not properly marked. I asked several times if the store could fix this issue because my car is now inop until I can secure a battery elsewhere. I informed them that there are multiple signs posted that outline the price and the warranty for this particular battery. However it seemed the more I spoke the more the Walmart employers dug their heals in. At least she was not as rude as some of the other employees in the past. But I continued to ask why have an item on the shelf if you will not sell it. This was a time consumning effort to understand why Walmart would display an item they refuse to sell specifically if there is a sign clearly identifying the price.

  Business response

  10/06/2021

  Business Response /* (1000, 11, 2021/09/16) */ RE: BBB Complaint Case# ********* ******* ******* - Ticket No. XXXXXX-XXXXXX To Whom It May Concern, We are writing you in response to the referenced complaint. Thank you for allowing us the opportunity to clarify the Store's position regarding the customer's concern. The Store Manager has left voicemails for the customer requesting a call back so that they could ensure that they get the correct battery. If there is still an outstanding issue related to the customer's concerns, please let us know, otherwise, we consider this case closed. Thank you, Walmart Executive Escalations Consumer Response /* (3000, 13, 2021/09/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response indicated that the store manager left voicemails requesting a call back is inacurate. I have received no phone calls from the store manager. This is the type of service being provided by this walmmart Service is extremely poor at this store? Business Response /* (1000, 18, 2021/09/29) */ RE: BBB Complaint Case# ********* ******* ******* - Ticket No. XXXXXX-XXXXXX To Whom It May Concern, We are writing you in response to the referenced complaint. Thank you for allowing us the opportunity to clarify the Store's position regarding the customer's concern. The Store Manager has contacted the customer to address their concern. They are also receiving a gift card for their experience. If there is still an outstanding issue related to the customer's concerns, please let us know, otherwise, we consider this case closed. Thank you, Walmart Executive Escalations

• Initial Complaint

  08/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 8/16/21 I Walked In To Walmart To Cash My Disability Check.Upon Reaching Customer Service.Was Asked Too Provide A Valid I'd And The Check.Then Was Asked To Punch In My Soc.#.. My Check Was Approved Too Get Cashed..Teller Punched In Wrong Amount..$79.00 Instead Of $790.00 So There Team Leaders Came Out And Explained That They Could Not process The Check. And That The Transaction Would Be Cancelled..They Told Me To Call State Disability And Have Them Reissue Another Check.When I Called State Disability, I Was Adviced That The Check Was Cashed By Walmart..And They Couldn't Reissue Another Check.I Returned To Walmart And Explained What Disability Was Telling Me..Had Us Waiting There For An Hour Before Talking To A Coach Named ****. Telling Me I Would Have To Take It With Disability...But Yet They Cashed My Check And Gave Me "No MONEY" I Explained That Me And My Wife Are Homeless And That We Rely On That Money..But Yet They Cashed The Check And Tell Us It's Not There Problem.... *******

  Business response

  09/07/2021

  Business Response /* (1000, 5, 2021/08/30) */ Better Business Bureau XXXXX Kanis Road Little Rock, AR XXXXX RE: BBB Complaint Case # XXXXXXXX - Mr/Ms ****** ***** - Ticket no. XXXXXX-XXXXXX To Whom It May Concern, Thank you for your correspondence regarding the above case. Please request from the consumer the four digit store number or the address, city, and state of the location along with a phone number or whatever method of contact the customer would prefer so that we may expedite a resolution. We appreciate your assistance in obtaining this information. Thank you, Walmart Executive Escalations

• Initial Complaint

  08/19/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased at Walmart Middletown NY a rebel Hoverboard and electric scooter produced by Hover-1 on March XX XXXX @ 18:03:26. for my son. From the beginning we realize we came across 2 faulty items. The hoverboard kept on making shortstops without prior warning thereby causing my son to fall and need medical attention. In addition the scooters max mph was 15, and ours didn't exceed more than 4 mph. It appeared as a returned product put pack on the shelves. After returning it to Walmart and they gave me a whole run around as to which location to fix it they made me travel over an hour ride to a different location. The manager told me that I have to contact the manufacturer... Contacting the manufacturer I was told that they don't take responsibility over products bought at Walmart... Feeling frustrated I turn to BBB please address my situation properly and help me get my full refund which is $276. My Walmart receipt is XXXXXXXXXXXXXXXXXXXXX. Thank You in advance.

  Business response

  09/17/2021

  Business Response /* (1000, 6, 2021/08/29) */ Consumer Response /* (920, 8, 2021/08/30) */ I purchased at Walmart Middletown NY a rebel Hoverboard and electric scooter produced by Hover-1 on March XX XXXX @ 18:03:26. for my son. From the beginning we realize we came across 2 faulty items. The hoverboard kept on making shortstops without prior warning thereby causing my son to fall and need medical attention. In addition the scooters max mph was 15, and ours didn't exceed more than 4 mph. It appeared as a returned product put pack on the shelves. After returning it to Walmart and they gave me a whole run around as to which location to fix it they made me travel over an hour ride to a different location. The manager told me that I have to contact the manufacturer... Contacting the manufacturer I was told that they don't take responsibility over products bought at Walmart... Feeling frustrated I turn to BBB please address my situation properly and help me get my full refund which is $276. My Walmart receipt is XXXXXXXXXXXXXXXXXXXXX. Thank You in advance. ************store address is 470 route 211 E, middletown ny XXXXX and the four digit store number is 1959, Business Response /* (1000, 13, 2021/09/09) */ Better Business Bureau XXXXX Kanis Road Little Rock, AR XXXXX RE: BBB Complaint Case # ******** - ****** ********* - Ticket no. XXXXXX-XXXXXX To whom it may concern, We are writing you in response to the referenced complaint. Thank you for allowing us the opportunity to clarify the Store's position regarding the customer's concern. Store management has contacted the customer and will be providing a full refund. If there is still an outstanding issue related to the customer's concerns, please let us know, otherwise, we consider this case closed. Thank you, Walmart Executive Escalations

• Initial Complaint

  08/11/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to Walmart #1223 on Saturday, August 7, 2021 to get my tires rotated and balanced. They worked on my car for 1.5 hours. The tech denied the service because he could not get a lug nut off the back tire. But failed to tighten the lug nuts. After I left, I started hearing this noise coming from my tires. It sounded like I had a flat tire, but I did not. I took my vehicle to the Honda dealership on August 10, 2021 and I found out that Walmart DID NOT tighten my lug nuts on my vehicle securely at all. I've been riding back and forth to work on a car where the lug nuts fell off my car while being test runned by a licensed mechanic from Honda. If I was driving my car when this happened, I could have died. Walmart needs to be held responsible for the damages they have caused to my car from their technicians not doing there job correctly. If I don't get it done this way, my next step is to a lawyer.

  Business response

  09/02/2021

  Business Response /* (1000, 5, 2021/08/19) */ Filed Electronically Better Business Bureau XXXXX Kanis Road Little Rock, AR XXXXX RE: BBB Complaint Case # ******** - **** ******** - Ticket no. XXXXXX-XXXXXX To Whom it May Concern, Thank you for your correspondence regarding the above case. Please request from the consumer a copy of the receipt with work order from purchase. Also please request if the consumer had spoken to anyone from the location regarding this, or if they had filed a Claim with the location. We appreciate your assistance in obtaining this information. Thank you, Walmart Executive Escalations Consumer Response /* (920, 7, 2021/08/22) */ The service was denied after the tech took the front tires off and realized he could not take the back tires off. So therefore, I do not have a receipt of service. I spoke with *******, the store manager. He gave me a refund of the price I had to pay to the Honda dealership to replace all lug nuts from the front tires. But he did not offer anything else. The point is that I could have died, that Monday, if I decided to drive out of town, without having my car checked first. I feel walmart owes me more than a full refund because I could have died, from your tech not screwing my lug nuts on correctly. It was a good thing I listened myself, before I went out of town. I have no issues giving you a copy of the honda dealership receipt. Business Response /* (1000, 9, 2021/08/30) */ Better Business Bureau of Arkansas, Inc. XXXXX Kanis Road Little Rock, AR XXXXX RE: BBB Complaint Case # ******** - **** ******** - Ticket no. XXXXXX-XXXXXX To Whom It May Concern, We are writing you in response to the referenced complaint. Thank you for allowing us the opportunity to clarify the Store's position regarding the customer's concern. Upon further investigation we found that the customer's vehicle was already damaged when they brought the vehicle in for the service. Even though Walmart was not responsible for the damages the vehicle the Store Manager has paid for the cost of fixing the customer's car. If there is still an outstanding issue related to the customer's concerns, please let us know, otherwise, we consider this case closed. Thank you, Walmart Executive Escalations Consumer Response /* (3000, 11, 2021/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) My vehicle was NOT damaged when I brought my vehicle into Walmart. All I wanted was for my tires to be rotated. Nothing else was wrong with my vehicle. Walmart did NOT apply the front lug nuts on correctly, so therfore Walmart needs to be held responsible for the damages to my vehicle. Business Response /* (4000, 13, 2021/09/01) */ Better Business Bureau of Arkansas, Inc. XXXXX Kanis Road Little Rock, AR XXXXX RE: BBB Complaint Case # ******** - **** ******** - Ticket no. XXXXXX-XXXXXX To Whom It May Concern, We are writing you in response to the referenced complaint. Thank you for allowing us the opportunity to clarify the Store's position regarding the customer's concern. Upon further investigation we found that the customer's vehicle was already damaged when they brought the vehicle in for the service. Even though Walmart was not responsible for the damages the vehicle the Store Manager has paid for the cost of fixing the customer's car. If there is still an outstanding issue related to the customer's concerns, please let us know, otherwise, we consider this case closed. Thank you, Walmart Executive Escalations Consumer Response /* (4200, 15, 2021/09/02) */ (The consumer indicated he/she DID NOT accept the response from the business.) My front 2 tires were NOT damaged when I brought my vehicle into Walmart. All I wanted was for my tires to be rotated. Nothing else was wrong with my vehicle. Walmart did NOT apply the front lug nuts on correctly, so therfore Walmart needs to be held responsible for the damages to my vehicle.

• Initial Complaint

  07/28/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a printer on 4/9/21 at store #XXXXX, used it once didn't like the quality and was going to return it. Life happened and I didn't get to do it get to return it when I wanted to. I went to store #2553 on 7/21/21 to return the printer. My receipt does not have return policy so I thought I was good. I was informed that I could not return the printer. When I questioned why the policy was not printed at point of sale, why wasn't I told about the return policy and requested to speak to a manager things went south. *****, the person helping me started with eye rolling and curt responses. After she kept regurgitating the same phrases to me I interrupted her and she told me to be quiet. The manager, ******* was standing right there listening to all of this, was on a inner office phone call, and said she was not going to get of the phone to help me, she recommended that I return to the store of original purchase and ask why I wasn't told about the policy. TR#XXXXX

  Business response

  08/13/2021

  Business Response /* (1000, 8, 2021/08/10) */ Better Business Bureau of Arkansas, Inc. XXXXX Kanis Road Little Rock, AR XXXXX RE: BBB Complaint Case# ********* ******* ****** - Ticket No. XXXXXX-XXXXXX To Whom It May Concern, We are writing you in response to the referenced complaint. Thank you for allowing us the opportunity to clarify the Store's position regarding the customer's concern. The Store Manager has contacted the customer to apologize for their experience. They have also taken the proper internal actions to ensure that this does not happen in the future. If there is still an outstanding issue related to the customer's concerns, please let us know, otherwise, we consider this case closed. Thank you, Walmart Executive Escalations Consumer Response /* (2000, 10, 2021/08/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩