Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

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  Walmart

  10420 Walmart Dr Hagerstown, MD 21740

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  Wal-Mart Stores, Inc.

  112 Carroll Island Rd Middle River, MD 21220-2208

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  Wal-Mart Stores, Inc.

  1238 Putty Hill Ave Ste 5 Towson, MD 21286-5878

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  Wal-Mart Stores, Inc.

  130 Carroll Island Rd Middle River, MD 21220-2208

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi. I had an order at Walmart #***************. I had spoke to someone over chat and was advised this order would be refunded as the Driver did not follow directions and deliver to apartment 5. We've had numerous of these situations and have explained time and time again where the apartment is. Changed the directions listed, until now. I have received an email stating no more refunds and this refund is denied. The email just stated to contact the deliver service....which is walmart. So now they are keeping money when they have been notified by myself of this issue. How can they just steal money?!

  Business Response

  Date: 05/05/2025

  Walmart received a Better Business Bureau complaint from ***** ***** regarding his recent contact. We thank you for the opportunity to address Mr. *****’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. *****’s complaint, we reviewed his account and order history. Mr. ***** was supposed to receive a refund for his order from Walmart (#***************) due to the delivery driver not following directions and failing to deliver to Apartment 5. Walmart confirmed that Mr. *****'s order was delivered; therefore, a refund cannot be issued. Mr. ***** is able to dispute the charge with his financial institution. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. ***** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,
  ******
  Walmart 

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a nurse here in Roswell, GA we had a patient in our unit who complained about their family not having money for summer clothes/ laptop for homework and reg misc items dir the family and children. Myself and other nurses chipped in to purchase some items for this family. I had so many issues with this order and delivery, I chatted in about and of course they said nothing can be done, I’m basically getting the run around and I’m so tired of feeling like this! Still no reshipment or refund. This company is a joke! Customer service and Walmart has a mile yard bridge between the 2 words empathy and compassion. Now I'm both out of my money and a family's clothes and basic needs. this company could care less!! I hate that they choose to treat their consumers like this . I reached out to leadership at my hospital and due to the negligence of Walmart, our hospital bridged the gap between empathy and humanity and purchased a new order at TARGET, the family received their new order and also provided us a discount after explaining to them the nightmare we endured shopping with Walmart. I will continue telling everyone about this company who could care 0% about their consumers only about what they can gain. I will continue to spread the word on my YouTube, facebook and every family who comes into the ER with children. No one else should have to feel how I felt ! ! I felt like | was just a number and not valued at all, I'm sacrificing my time, family and life For civilians and still feel broken hearted and like | am just a number and not valued at all, stabilizing lives, working doubles to try to show other people there is still some good in this world. I will never shop here ever again. A bad taste is forever in my mouth from this company. I need my refund or l'll have to escalate this concern until I reach a desired resolution. You don't treat ppl like this, you might need them again in life. Do right by people and life will reward you ten fold. Refund my money!!!!

  Business Response

  Date: 05/04/2025

  Walmart received a Better Business Bureau complaint from ****** ***** regarding her recent contact. We thank you for the opportunity to address Ms. *****’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. *****’s complaint, we reviewed her account and order history. Ms. ***** reported that she had multiple issues with order number *************** and its delivery. Despite reaching out to customer service, she felt she was given the run around and did not receive a refund or reshipment. Walmart confirmed that Ms. *****'s order was delivered; therefore, a refund cannot be issued. Ms. ***** is able to dispute the charge with her financial institution. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 
  
  

• Initial Complaint

  Date:04/28/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed two orders with Walmart online ordering for Zincplex shampoo ( 2 bottles each order). Order numbers: *************** *************** The first order arrived elsewhere - not to me. The FedEx driver failed to photograph the order so I don't know where. The second order also was delivered but not to me. The driver did photograph the package on someone else's front porch. FedEx continues to remain uncooperative in telling me where the packages were delivered nor in trying to reclaim them. As they have been in this long history of trying to order this product over and over again since January. This is the 7th misdelivery and each delivery has been a different address each time - not mine. But FedEx won't reveal where. They need to be involved in this dispute as well. My complaint concerns the latest two misdeliveries, however. This time, for these latest two misdeliveries, I did not receive any response from the sellers and so I elected to opt for a refund from Walmart. Walmart had refunded for the past mishaps but denied my money back for these latest two saying the items were delivered correctly. This is untrue and if they had investigated, they would have discovered this based on all the evidence. I would like them to prove correct delivery as I never received my products. I want a refund for both orders. One order: $41.64 One order: $25.17 The reason there is monetary differences in identical orders is because of discount coupons that were applied. Walmart is being very uncooperative ( as they have been in the recent past) and this time, apparently univestigative. Thank you.

  Business Response

  Date: 05/02/2025

  Walmart received a Better Business Bureau complaint from **** ***** regarding his recent order. We thank you for the opportunity to address Mr. *****’s concerns and appreciate the time he has taken to provide us with his feedback and comments. After Walmart received Mr. *****’s complaint, we reviewed his account and order history. Mr. *****’s order was from a third-party seller, YiaMia. Per Walmart.com's Terms of Use:
  “By purchasing a product from any of our ****etplace Retailers, you acknowledge that all Walmart ****etplace orders will be fulfilled by the third-party ****etplace Retailer and not Walmart. The ****etplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart ****etplace order. Products purchased from a ****etplace Retailer can only be returned to that ****etplace Retailer in accordance with its return policy. Each ****etplace Retailer’s shipping information, return policy, customer service information, and ****etplace Privacy Policy can be found on that ****etplace Retailer’s Seller Information page. For other terms that apply to Walmart ****etplace, including important notices and disclosures, see About ****etplace.”
  On 4/9/2025 he contacted us to let us know that his items were not delivered to the correct location and requested a replacement. Replacements were sent but also delivered to the incorrect location. So, this was not resolved. On 5/2/2025 we tracked the packages to the incorrect location and reached out via phone and email to let him know we would refund the two orders in the amount of $66.81 which will be reflected within 5 business days.
  Again, we thank Mr. ***** for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  Sincerely,
  **
  Walmart
  

  Customer Answer

  Date: 05/02/2025

  
  Better Business Bureau:
  I would like to thank Walmart for taking the time to examine this situation in more detail and see for themselves that I  have been telling the truth all along when I  say that I  never received any packages....and that this matter goes all the way back to January.  The entire matter has been so unbelievable ( that I  never received any packages even after 7 attempts....as to be suspicious of some underhanded activity on the part of third party sellers).  Thank you once again for re-examining my case.
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *****

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 ductless air conditioning unit in one day (approximately 4/18/25 and cancelled them that day.)I am 81 y.o and Not Tech Savvy, so Maybe I pressed incorrect items. “Account Review Dept” deactivated my account. When an agent tried to assist, I began receiving emails that were humiliating. Now, my Account is CLOSED because of my infraction. I am frozen out . PLEASE assist me in reopening the account. My infraction was undeserving of a closed account. I did not commit a major crime— but not according to Walmart policies. This punishment is undeserving. **** ******* **** Crescent *** ****** ****, ** ***** *************@*****.com Thank you

  Business Response

  Date: 05/07/2025

  Walmart has received and thoroughly reviewed the complaint lodged by Ms. *******. Upon a comprehensive review of the customer's account and order history by our internal teams, it was unfortunately decided that the account will be closed. This decision, though regrettable, was deemed necessary. Walmart acknowledges the inconvenience and disappointment this may cause Ms. ******* and sincerely apologizes. We place great value on the feedback provided by our customers and will use this incident as an opportunity to continue enhancing our services. Despite the account closure, Walmart encourages Ms. ******* to continue patronizing our stores. We are confident that our array of products will suit Ms. *******'s needs, and we are committed to providing the best possible shopping experience to all our customers. 
  
  We appreciate Ms. *******'s understanding in this matter and express our gratitude for the feedback and comments provided. We believe this concern has been appropriately resolved and Walmart considers this matter close.
  
  Sincerely,
  *******

  Customer Answer

  Date: 05/08/2025

  
  Complaint: ********
  
  I am rejecting this response because:

  I do not want anything to do with Walmart.

  I will never shop in that store 

  again. I am damaged and scarred emotionally from their

  fiasco.  I have lost sleep and weight.  I was treated like a thief.    Thieves get pardoned 

  and exonerated.  An 81 year

  old woman was harshly targeted—me.

  I do not want anything communication with

  Walmart.

   

  I will shop where I am allowed returns and I

  AL***S have my receipt,

   

  I owned 2 retail stores.  If I had treated any customer the ***

  I was received, I would have

  NO customers.

   

  Thank you for assisting me.

  ****

• Initial Complaint

  Date:04/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal customer for almost a year now, and at times it’s becoming hard to understand how service is carried out—from placing the order, to post-order, to delivery, to post-delivery. The website doesn’t verify my order until the substitution window closes and—voilà—the order is processed (but I can no longer choose substitutions). I’ve received orders where my canned cat food was LEAKING and later found to be OPEN, MOLDY, and had gotten over other cans of cat food and edible products delivered in the same bag. I’ve tried to report damaged items—like litter containers—and have been told I need to return them to the store for a refund, even though these were delivered grocery orders, not pickup. No courier option is offered, which defeats the point of delivery—convenience. Some customers may not drive, may be disabled, or simply can’t make a trip to the store. I’ll list some affected orders and hope reporting damage becomes easier moving forward: Order# ****************: Can of Purina Friskies Shreds With Chicken in Gravy, 5.5 oz, was open and leaking throughout the bag with the other two cans of cat food and candy bars. Order# ****************: Litter containers were damaged, possibly during delivery. I tried to return them via the website—no luck. Chat support said FedEx would pick them up, but I was told to return them in-store. Several recent orders had auth issues preventing me from choosing substitutions until after the window had closed. A small inconvenience, but one that’s becoming more frequent. Honestly, I don’t want to waste your time with petty complaints—or what might seem like petty complaints—but these things add up. When you take convenience out of the customer’s hands, then require extra steps for refunds, it feels unprofessional. I don't call and waste people's time with every little nuance but if we're valued customers, please treat us that way and handle these situations like we indeed are. Thank you.

  Business Response

  Date: 05/05/2025

  Walmart recently received a complaint from Mr. **** ***** through the Better Business Bureau regarding a recent interaction. We would like to express our gratitude to Mr. ***** for taking the time to provide us with his feedback.
  In his communication, Mr. ***** reported damaged cat food and a litter from his order.
  
  We have contacted Mr. ***** and reminded of the return policy. Our policy recommends that all items purchased at Walmart, including those bought online, should be kept with their original manufacturer packaging and receipt for at least 90 days after purchase for potential returns. Please note that specific items may have specific return requirements or restrictions. I recommend reviewing our return policy, which can be found on your receipt or online. Items missing their original packaging or showing signs of damage may not be eligible for a full refund.
  
  Here is the link to our standard return policy for your reference:
  
  ****************************************************************************************************
  
  We have contacted Mr. ***** on 05.01.25 and proposed a resolution.
  
  We encourage Mr. *****, and all other customers, to share any further questions or feedback they may have. We are always available to provide any additional information or explanations required. Thank you for your understanding and cooperation.

  Best Regards,

  *******

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attempting to order a batch of 4x6 photos from the Walmart online photo center. I am running into constant glitches and issues and now after spending approximately 4 hours uploading and editing hundreds of pictures, the website is saying there is a technical issue. This is after literal dozens of attempts to upload, edit, and add the photos to my cart without the entire webpage just crashing. After so many failed attempts and nobody in store to help me with this issue, I am literally going to need somebody to reach out and literally show me step-by-step and hold my hand through the entire process of how I can get this order in my cart, paid for, and processed without the website completely crashing. This has brought me a tremendous amount of stress and anxiety as the website just does not allow you to get to the checkout page. I need somebody who can just help me process my order as the website always crashes or has “technical issues” when I attempt to go to the checkout page. Also, I have a mental disability and under “password” on my account they WON’T SHOW ME MY OWN PASSWORD, they will only allow me to change it! This brings a massive amount of complications to somebody with a mental disability. Can somebody please just help me get me to the checkout page so I can pay for my photo prints? Absolutely shocking how difficult the website makes it to do almost anything.

  Business Response

  Date: 05/05/2025

  Walmart received a Better Business Bureau complaint from **** ****** regarding his recent order. We thank you for the opportunity to address Mr. ******' concerns and appreciate the time he has taken to provide us with his feedback and comments.
  

  After Walmart received Mr. ******' complaint, we reviewed his account and order history. Mr. ****** stated that he experienced difficulty when uploading photos to his cart. Walmart contacted Mr. ****** on 01.25.2025 to ensure that all issues had been addressed. Mr. ****** was able to upload photos without any concerns. Again, we thank Mr. ****** for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us.

  Sincerely,

  *******

• Initial Complaint

  Date:04/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase easter sunday april 20 2025 I paid $2,400.67 out the door cost for scooter & warranty & delivery & setup Business walmart.com commited & filled the order was all setup for may 1st 2025 then out of nowhere walmart says delivered on april 23 thats 8 days earlier with NO warning / notifications or anything but thats NOT the problem Problem is i i have NO ITEM I HAVE NO SCOOTER! Walmart seller has NOT assisted and NOT been helpful I am seeking a replacement and make sure i receive it and everything PLEASE! If no replacement then a full refund Please ASAP

  Business Response

  Date: 05/02/2025

  Walmart received a Better Business Bureau complaint from **** ****** regarding their recent order. We thank you for the opportunity to address **** ******’s concerns and appreciate the time they have taken to provide us with their feedback and comments. After Walmart received **** ******’s complaint, we reviewed their account and order history. **** ******’s order was from a third-party seller, Sunderwell Corp. Per Walmart.com's Terms of Use:
  “By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third-party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. For other terms that apply to Walmart Marketplace, including important notices and disclosures, see About Marketplace.”
  Upon review of the information provided by them we did an extensive review of the delivery, location, and carrier who delivered the item. We were able to confirm that the delivery took place to the location as indicated on the order.
  Again, we thank **** ****** for their feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  Sincerely,
  **
  Walmart
  

  Business Response

  Date: 05/05/2025

  Walmart received **** ******’s rebuttal arising from their original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to their concern and appreciate their additional feedback. At this time, our response remains unchanged, and Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
  Sincerely,
  **
  Walmart
  

  Customer Answer

  Date: 05/05/2025

  
  Complaint: ********
  
  I am rejecting this response because:

   

  Based on my conversation with Walmart Agent ******* 

  ******* promised me a full refund within 10 business days

  this was  back on 5/1/2025 

  i am today 5/5/25 still waiting for my refund walmart promised me via 

  chat with via walmart agent *******.

   

  6:57 AM
  
  G Agent said
  
  As I can check here I would like to inform you that the refund request has been escalated by the last agent you have chatted with. However, do not worry I am also topping up on that request and please be assured that you will receive your refund within 10 business days.
  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:04/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 03Mar25, I have ordered online from Walmart 3 Pack - NIVEA FOR MEN Sensitive Cooling Post Shave Balm 3.3 oz each, order # ***************. Up to this point, the order status is displayed as "delayed", although it should have been delivered by 24Mar25, as initially indicated, if the memory serves. Earlier today, 23Apr25, I have contacted the Walmart Consumer Service at (800) 925-6278 and talked to ****. He said the product is coming from third party provider and there is not much he can do in such case. He offered to return my boney back, which I declined, because i actually needed the product. By the way, this particular item is available at Walmart, but I have chosen to order it for the convenience of receiving it directly at home. Anyway, **** did not provide me with the call reference number, which I requested, rather he transferred me to another internal phone number, but I disconnected the call because it was taking too long.

  Business Response

  Date: 04/30/2025

  Walmart received a Better Business Bureau complaint from ****** ******** regarding his recent order. We thank you for the opportunity to address Mr. ********’s concerns and appreciate the time he has taken to provide us with his feedback and comments. After Walmart received Mr. ********’s complaint, we reviewed his account and order history. Mr. ********’s order was from a third-party seller, BESTDEALS FOR YOU. Per Walmart.com's Terms of Use:
  “By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third-party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. For other terms that apply to Walmart Marketplace, including important notices and disclosures, see About Marketplace.”
  On 4/23/2025 he contacted us to let us know he had not received his order and requested to have it expedited as a replacement. This was not resolved. We were able to see the order was stuck processing with the courier and would not be received. With this the order had to be refunded in the amount of $19.83. We did provide an alternative item he could purchase with a quick delivery option as well. As such, Walmart considers this matter closed.
  Again, we thank Mr. ******** for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  Sincerely,
  **
  Walmart
  

• Initial Complaint

  Date:04/25/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am so insanely disappointed. This is not the first time but the second that WalMart has treated me poorly. I am disabled and depend on WalMart delivery. A couple years ago WalMart delivered my items to a long location, and it was nearly 200.00 worth of groceries. I had proof they had delivered to a wrong location. They banned my account and refused to let me get deliveries. I finally had the problem fixed when BBB contacted them. Jump to today 4/23/2025. Order groceries in the morning, get them delivered no problem. Ordered a case of Soda in the evening, order is canceled claiming I broke their TOS. Upon asking for information on when the violation was, I was hung up on and ignored. I paid for a full year of membership that they will not refund. I have not broken any TOS, I have done nothing wrong. I explained I am disabled and unable to drive and was ignored completely. I am so broken hearted from this. I honestly feel like WalMart is anti-disabled. Telling me to just go to the store when I physically can't.

  Business Response

  Date: 05/02/2025

  Walmart received a Better Business Bureau complaint from ******* ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  After Walmart received Ms. *******’s complaint, we reviewed her account and order history. On 4/23/2025 she contacted us regarding her orders cancelling and trying to get the ability to get the items without cancellation. This was not resolved. On 5/2/2025 we contacted her via phone and email after we investigated the item she was ordering. Due to an error in the system, it caused the order to be cancelled. We were able to get the error resolved and assisted in getting her some of the items. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ******* for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  Sincerely,
  **
  Walmart

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and canceled my Walmart Plus account January 6, 2025. I received a fraud alert text from my bank on January 28, 2025 inquiring about a charge of $107.31 in Arkansas. Since I live in Tennessee I replied stating I did not approve the charge. On February 27, 2025 Walmart canceled my Walmart Plus account, however, did not refund the $107.31.  Now I have paid for a membership in which I have no benefits. I called and spoke with a foreign call representative which I could not understand. I politely asked to speak with someone who spoke English as a primary language. He then proceeded to call me racist. This is unacceptable in every way. I finally spoke with a supervisor named Joe. He was very polite but he stated he was not able to help me. He then explained that there was in fact no way I could physically speak with someone in the department I needed to in order to get some resolution. Again, this is completely unacceptable as a multi billion dollar business. My bank card was canceled due to this. I have had to set up all my auto pay accounts again because of this. I would like to have my money refunded. I also believe a free year membership from todays date is a fair request especially after being called racist(I myself am Mexican) and having to deal with the cancelation of my bank card.

  Business Response

  Date: 05/02/2025

  Walmart received a Better Business Bureau complaint from Ms. ******** ********* regarding her recent contact. We thank you for the opportunity to address Ms. *********'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. *********'s  complaint, we reviewed her account and order history. We assigned Ms. ********* a gift card to cover the total cost of the membership fee. As such, Walmart considers this matter closed.                           
  

  Again, we thank Ms. ********* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,  

  ******

  Walmart