Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

• 

  Walmart

  10420 Walmart Dr Hagerstown, MD 21740

• 

  Wal-Mart Stores, Inc.

  112 Carroll Island Rd Middle River, MD 21220-2208

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  Wal-Mart Stores, Inc.

  1811 Monocacy Blvd Frederick, MD 21701-4728

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  Wal-Mart Stores, Inc.

  2399 North Point Blvd Dundalk, MD 21222-1623

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Just got home from the hospital month half and saved my life three times. I need water to flush my kidneys. I go to Walmart and get message for return violations. I DO NOT RETURN anything ever. This is the second time in a year. Horrible to do this is wrong , bad , and evil.

  Business Response

  Date: 04/15/2025

  Walmart received a Better Business Bureau complaint from ****** ******** regarding his recent order. We thank you for the opportunity to address Mr. ********’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. ********’s complaint, we reviewed his account and order history. On April 1, 2025, Mr. ******** placed an on-line order with Walmart. The order was cancelled with the explanation given to Mr. ******** as, “returns violations”. This is done automatically to prevent Walmart customers from having unwanted charges processed. Walmart reviewed the order and found that the reason was incorrect. The actual reason was due to suspected unauthorized charges. Walmart removed the flags that were preventing orders from being processed. On April 15, 2025. Walmart contacted Mr. ******** to inform him of the error and that the flags were removed. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. ******** for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  
  Sincerely,
  
  ***** C.
  Walmart

  Customer Answer

  Date: 04/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BAIT AND SWITCH Walmart via a third party vendor sold me a 20' x 12' 70 oz per square yard pet designed astro turf. Should weigh >114 pounds to 160 pounds. Per FedEx my package weighed 55.2 pounds. Not what they advertised and promoted, I Purchased. The turf I received was 30 oz per square yard. Less than half of what I paid $683.27. I want a refund and return.

  Business Response

  Date: 04/10/2025

  Walmart received a Better Business Bureau complaint from ******* ***** regarding his recent order. We thank you for the opportunity to address Mr. ***** concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. *****’s complaint, we reviewed his account and order history. On March 20, 2025, Mr. ***** placed an online order for Customized Sizes Artificial Grass Turf 12FTX20FT but received half of the product. Mr. *****’s order was from a third-party seller, Petgrow. Per Walmart.com's Terms of Use:
  
  “By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third-party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. For other terms that apply to Walmart Marketplace, including important notices and disclosures, see About Marketplace.”
  
  Mr. ***** brought a concern to our attention, which was escalated to the seller after being reported to Walmart Customer Care. Unfortunately, the seller did not respond to Mr. *****'s issue. Upon receiving the complaint, we escalated Mr. *****'s concern to our Marketplace Executive Team to investigate the seller's actions. As a result, we issued a full refund of $683.27 back to Mr. *****'s original payment method on April 2. Walmart considers this matter closed.
  
  
  Again, we thank Mr. ***** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,
  *****
  Walmart

• Initial Complaint

  Date:04/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received the item I ordered. I asked for an email saying they would refund me. They refused on the call.

  Business Response

  Date: 04/17/2025

  Walmart received a Better Business Bureau complaint from **** ******** regarding their recent contact. We thank you for the opportunity to address **** ********’s concerns and appreciate the time they have taken to provide us with their feedback and comments. 
   
  After Walmart received **** ********’s complaint, we reviewed their account and order history. On ****h 11, 2025, an order for Fever Tree Elderflower Tonic Water was placed. The order never arrived and a refund of $80.14 was issued. A second order was placed, and the same issue occurred. We escalated this issue to the appropriate team for review. We reached out to **** ******** to apologize for their experience and issued a Walmart eGift Card for this issue. Feedback was provided regarding this experience for future improvement. As such, Walmart considers this matter closed.
  
  Again, we thank **** ********d for their feedback and comments. If either of you has any further questions or comments, please feel free to contact us.  
   
  Sincerely,  
  
  ********
  Walmart
   
  
  

• Initial Complaint

  Date:04/03/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today,April 1,I ordered groceries from Walmart,as I usually do. I have had issues in the past with Walmart deliveries,but the last few times were surprisingly hassle free. Thus,I expected as much on this occasion. Such was not to be the case. The driver they sent did not speak English as I requested. Not only that,she did not make the delivery in the back of the building as I had also requested. When we got our order and brought it in,I noticed that they had forgotten one item I had ordered. This is their usual pattern of service,just FYI. When it comes to customer service,they seem satisfied with getting by on the bare minimum. I am going through a very rough time right now. I just had surgery back in February and a month later I found out I had cancer,so it goes without saying that getting upset and losing my cool all the time isn't in my best interest. I don't want to be the bad guy in this situation,but it seems to be the only thing they understand. For their constant foul ups and their disregard of my specific wishes there have to be consequences. And it has escalated to a point in our professional relationship where I must insist on a full refund. If they improve their service in the future,I would have no problem paying them,but when their service is not up to snuff,as it was today,it does not seem logical to have to pay for an incomplete order and for not respecting my wishes.

  Business Response

  Date: 04/15/2025

  Walmart received a Better Business Bureau complaint from ***** **** regarding his recent contact. We thank you for the opportunity to address Mr. ****’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
   
  After Walmart received Mr. ****’s complaint, we reviewed his account and order history. On April 1, 2025, Mr. **** placed a grocery delivery that included Angel Soft 2-Ply Toilet Paper. The item was missing and a refund of $6.80 was issued back to the form of payment used. We made multiple unsuccessful attempts to reach out to Mr. ****. Mr. **** can respond to our requests if further assistance is still needed. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. **** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us. 
  
  Sincerely, 
  
  ******** 
  Walmart
  
  

  Customer Answer

  Date: 04/15/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed the order on March 29, 2025. The following day I requested a cancellation. It has been several days with no resolution one way or the other. Meanwhile, a third-party vendor left a voicemail with no return number, stating that they received Walmart's cancellation inquiry and do not know whether to cancel the order or not. I spent 7 hours total time trying to bypass the automated system when calling customer service, then holding for various representatives and supervisors. Finally, an escalation supervisor named ****** did not let me speak and rudely stated that she marked the matter closed! I called back and held for another 1.5 hours and went through several more levels of representatives only to be placed back on a call with her and she hung up on me again! Meanwhile, Walmart has not released the funds and has not shipped the order and has been unable to explain what is happening to the order, who the third-party vendor vendor is or why the order is not proceeding!

  Business Response

  Date: 04/07/2025

  Walmart received a Better Business Bureau complaint from ***** ****** regarding her recent contact. We thank you for the opportunity to address Ms. ******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. ******’s complaint, we reviewed her account and order history. Ms. ****** placed an order with Walmart on March 29, 2025, and requested a cancellation the following day. However, several days have passed with no resolution. Walmart has confirmed that Ms. ****** has been issued a full refund in the amount of $2880.88 back to her original form of payment, PayPal. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ****** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 
  
  

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Walmart membership was paused on 2/07/2025 due to a billing issues. I contacted customer service numerous times to resolve the issue and the issue has only gotten worse! One of the representatives was giving a hard time to my supervisor request when she finally agreed o was hung up on and my hold was removed and I was charged a membership fee a second time. This was eventually corrected. Since then I have not been able renew my membership even thought I have the approval email for the discounted member. Not only that’s I have multiple delivery charges and missing items from my orders that could not be refunded. I have contacted every Walmart phone number possible, I have sent emails, called and filled and ethics complaint , 3 tickets have been put in to escalate my ongoing issue, almost everyone tells me that their department doesn’t handle that issue but yet that is the department I am being told to contact!!! My complains and tickets to escalation has not been acknowledgment!!!! HORRIBLE SERVICE THE LAST 3 months !! MONEY TAKEN AND NOT REFUNDED BECAUSE OF THIS SITUATION!!!

  Business Response

  Date: 04/15/2025

  Walmart received a Better Business Bureau complaint from ***** ******* regarding her recent order. We thank you for the opportunity to address Ms. *******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. *******’s complaint, we reviewed her account and order history. Ms. ******* had issues with initiating Walmart + membership and has had to pay for shipping that should be free. Ms. ******* also feels that she was double charged for Walmart + membership. On April 11, 2025, Walmart contacted Ms. ******* to discuss the issue and agreed that we will work together to find the fees that were paid by Ms. ******* that should not have been paid if Walmart + was in place. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ******* for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  
  Sincerely,
  
  ***** C.
  Walmart

  Customer Answer

  Date: 04/24/2025

  
  Complaint: ********
  
  I am rejecting this response because:  

  I was given no direct contacts number to return the phone call.   I have sent 2 emails and still no response.  Still having current issue with Walmart and their service!!!  I have lost money and time on trying to get these issues resolved.   
  
  

  Sincerely,
  
  ***** *******

  Business Response

  Date: 05/02/2025

  Walmart has received ***** ******* response to her initial Better Business Bureau complaint. Ms. ******* agreed that the original issues were addressed but she now has continual issues with Walmart customer service. Ms. ******* and Walmart will be meeting to discuss and resolve the additional issues. With the supplemental information provided Walmart should be able to address Ms. *******’s concerns. Consequently, Walmart deems this matter as resolved and closed. Should either party have any further inquiries or feedback, please do not hesitate to reach out to us.
  
  Sincerely,
  
  ***** C.
  Walmart
  

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On line order on Sept. 21, 2024 Copper Bullet pocket hose. Order # *******************Total Charge $102.35Difficulty in returning. Said I could return to any Wal Mart store. Went to store. She said I had not enough paper work. Looked it up. Went back to store. Man said I could not return to store. Need to send it. Tried to get info. Said it was too late. Wrote to Doug McMillon CEO in Bentonville, Ar. on 11/15/24 giving a full explanation. No reply. Wrote again on `12/14/24 including 1st letter of explanation. No reply. I am 85 on a fixed income. I feel if I was able to return it the first time and given proper information it would have been taken care of. Then contacting the CEO of the company with no answer.Then I wrote to the BBB with an address I got on line and got the letter returned.At 85 this has been a nightmare for me. I really can not afford to loose $102.35.

  Business Response

  Date: 04/10/2025

  Walmart received a Better Business Bureau complaint from ****** ********* regarding her recent contact. We thank you for the opportunity to address Ms. *********’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. *********’s complaint, we reviewed her account and order history. Ms. *********’s order was from a third-party seller, TRADE ONLINE LLC. Per Walmart.com's Terms of Use:
  
  “By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. For other terms that apply to Walmart Marketplace, including important notices and disclosures, see About Marketplace.”
  
  Ms. Jakubowski ordered a Copper Bullet pocket hose online from Walmart on Sept. 21, 2024. She had issues returning the item as she received conflicting information from different store personnel. Walmart has confirmed that a refund in the amount of $102.35 has been issued for order number 200012251998459. Ms. Jakubowski is free to keep, donate, or discard the item as it does not need to be returned. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ********* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 
  
  

  Customer Answer

  Date: 04/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:04/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A home gym that I purchased was sent with the wrong cable. After multiple calls, the representative said they will refund my money and I can keep the machine, but to also contact the seller to get the right cable. I said what? Thats not what I called for. I just want my machine fixed. The rep said no we will refund your money for the trouble. Three days later I get an email from walmart saying my account has been deactivated because of a return policy violation. I don't appreciate being accused of something I didn't do and secondly I still have a home gym in my basement that I paid over 1300 dollars for over a month ago that I still can't use.

  Business Response

  Date: 04/15/2025

  Walmart received a Better Business Bureau complaint from *** ****** regarding his recent contact. We thank you for the opportunity to address Mr. ******’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. ******’s complaint, we reviewed his account and order history. Mr. ******’s order was from a third-party seller, Redfort Technologies. Per Walmart.com's Terms of Use:
  
  “By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. For other terms that apply to Walmart Marketplace, including important notices and disclosures, see About Marketplace.”
  
  Mr. ******'s concern began with a defective home gym that he attempted to have fixed. However, the representative issued a refund instead. This led to Mr. ****** receiving an email from Walmart stating that his account had been deactivated due to a violation of the return policy. As a one-time courtesy, Walmart's review team has agreed to reopen Mr. ******'s account. However, the account will continue to be monitored for returns. Walmart also issued a refund in the amount of $1,339.30 back to Mr. ******'s original form of payment. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. ****** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 
  
  

  Customer Answer

  Date: 04/23/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:04/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1 - On March 3, 2025, I ordered 5 Flash memory cards from Walmart.com. 2 - The order was to be delivered 10 days later, March 13, 2025. I received a notification 2 days later on March 5, 2025 saying "ORDER DELIVERED". 3 - I did not receive the order. Following directions on the "Order Delivered" email from Walmart.com, I went to the "Chat with Us" option. It stated "If you received a 'delivered' notification but did not receive your order, wait for 48 hours to see if it shows up." 48 hours later, the items were still not delivered. 4 - On March 8, 2025, I called 1-833-819-6500 - Walmart.com's customer support number. The rep told me that he could see that the items were delivered to the wrong address. He said he contacted DigitalETC and they would reach out to me within 48 business hours for a resolution. 5 - I called/spoke with a Walmart.com rep again on: March 15, March 26, and March 31, 2025 to say that I had not received a refund. Each time the Walmart.com representatives apologized and told me my refund would be on the way. I ordered the items 28 days ago and all the Walmart.com phone representatives tell me the items were delivered to the wrong address – yet I still have not received a refund or an email from Walmart saying the refund is coming.

  Business Response

  Date: 04/11/2025

  Walmart received a Better Business Bureau complaint from ******** ******* regarding his recent order. We thank you for the opportunity to address Mr. *******’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. *******’s complaint, we reviewed his account and order history. On March 03, 2025, Mr. ******* placed an online order for 5 flash memory cards to be shipped to his home. Mr. *******’s order was from a third-party seller, DigitalETC. Per Walmart.com's Terms of Use:
  
  “By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third-party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. For other terms that apply to Walmart Marketplace, including important notices and disclosures, see About Marketplace.”
  
  Mr. *******, reported an issue with his order. He expected delivery on March 13, but the estimated delivery date was March 10. On March 7, he received a notification that the order was delivered. However, when he checked his mailbox, he found that the item was not present. We escalated the concern to the marketplace seller, but they failed to respond. The seller assumed the item was delivered to the wrong address. Mr. ******* attempted to obtain a refund through customer care multiple times but was denied due to the order showing as delivered and was informed that orders can occasionally be delivered earlier than expected. Upon receiving the complaint, we attempted to contact the seller, but they also did not respond. As a result, we escalated the seller for performance review to our Marketplace Executive Team. To resolve the issue, we issued a full refund of $268.70 to Mr. ******* on April 10. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. ******* for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  
  Sincerely,
  *****
  Walmart

• Initial Complaint

  Date:04/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/8/25 I placed an app order for delivery from my local Wal-Mart. I had to pre-pay for this order, and when it arrived, I was missing the following 8 items: Loreal Strengthening Shampoo (qty 1), Loreal Strengthening Conditioner (qty 1), Great Value Canola Cooking Spray (qty 1), Coca-Cola Classic 24 pack cans (qty 2) Bubba's Plain Bagels 6 count (qty 1), Great Value Large White Eggs 18 count (qty 2). I also received 2 bags of items that I did not order. I immediately contacted customer service (Sal). They checked if a second delivery could be made the same day and it could not so they said they put in a refund request for the missing items. On 3/14, I received an email stating they were not refunding me as the items were delivered. I called again on 3/15 and spoke with Jahangir and was told the system was showing a refund request for my entire delivery order. I explained I received most items and was missing 8. They said they would put in another refund request. As of 3/29/25, I have not heard anything back so I called again. They were not showing a refund request and said they would submit it again. All I am asking for is a refund for the items I did not receive and had to prepay for on their app.

  Business Response

  Date: 04/09/2025

  Walmart received a Better Business Bureau complaint from ******** *********'s regarding her recent contact. We thank you for the opportunity to address Ms. *********'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. *********'s complaint, I reviewed her account and order history. I sent the complaint over to an internal team for review, they confirmed missing items from delivery from store order and reported the driver. I have also issued a refund of $76.15 back to the original form of payment for those items missing.                                         
  
  I apologize for Ms. *********'s frustration, as we seek to make improvements. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ********* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  
  
  Sincerely, ******
  Walmart

  Customer Answer

  Date: 04/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Walmart confirmed today via phone message, text message and email that they were refunding my account for the missing items. As soon as I received this message, the refunded amount was already back in my bank account. They were very fast with their response, and very polite and helpful. I appreciate that they took action so quickly, though I'm sorry it had to come to this as far as getting third parties involved. 
  
  Sincerely,
  
  ******** *********