Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

• 

  Walmart

  10420 Walmart Dr Hagerstown, MD 21740

• 

  Wal-Mart Stores, Inc.

  112 Carroll Island Rd Middle River, MD 21220-2208

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  Wal-Mart Stores, Inc.

  1811 Monocacy Blvd Frederick, MD 21701-4728

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  Wal-Mart Stores, Inc.

  2399 North Point Blvd Dundalk, MD 21222-1623

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Walmart account was hacked. I originally had the account under my phone number and *********2020@*****.com. I then put it under **************@*****.com and that email was hacked. I have called Walmart customer service probably six times to delete my account and they won't do it. I can no longer access the account at **************@*****.com. It is under ************. I need to make a new account under my phone number and it is not allowing me to do it. I keep getting an error message saying my account is deleted but when I enter the **************@*****.com, I get a sign in prompt. I need the Walmart IT department to delete all of my accounts under these emails and phone numbers so I can create a new account and get my food delivered.

  Business Response

  Date: 04/04/2025

  Walmart received a Better Business Bureau complaint from ***** **** regarding her recent contact. We thank you for the opportunity to address Ms. ****'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. ****'s complaint, I reviewed her account and order history. I sent these account questions to a specialized team and they advised the original account has been closed per Ms. ****'s request. We are unable to assist in creating an account with the same phone number. 
  
  I apologize for Ms. ****'s frustration, as we seek to make improvements. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ****'s for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  
  
  Sincerely, ******
  Walmart

• Initial Complaint

  Date:03/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered chili from Walmart not knowing or looking at Vendor. Orient Express shipped chili in a cardboard box improperly and it was beyond melted. Tried to return and Walmart canceled said trash it but then placed a block on all my future orders un-justly. They told me twice they would fix it and failed to. Told me to open another account under another account under another email.

  Business Response

  Date: 04/10/2025

  Walmart received a Better Business Bureau complaint from **** ******** regarding her recent contact. We thank you for the opportunity to address Ms. ********’ concerns and appreciate the time she has taken to provide us with her feedback and comments.
  After Walmart received Ms. ********’ complaint, we reviewed her account and order history. Upon review of the information provided we were able to see that the account was active and open for use, and we also advised via phone and email that she should be able to order without issue at this time. As such, Walmart considers this matter closed.
  Again, we thank Ms. ******** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  Sincerely,
  **
  Walmart
  

• Initial Complaint

  Date:03/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered two latest version of Apple watch SE2 (Apple part number MXEK3LL/A) from Walmart.com on 3/7/2025 but what I received were wrong items. I received two older version of Apple watch SE2 (Apple part number MRE93LL/A). I contacted Walmart multiple time for a return and refund but they keep giving me wrong instructions or refuse to process further. For example, the hotline rep ask me to go to the store to return but in fact the store **nnot take a wrong item be**use they need to s**n the actual product but it doesnt match with what in the system. I **ll the hotline again and again and asked to es**late to the back office to give me a Fedex shipping label to send back the product but they refused. They ask me to dispute from thr financial institute for it but in fact my order was using Walmart gift**rd. There is no way for me to dispute with bank. The hotline actually offered a "refund only" solution and no return required. I refused be**use I have expenerience of Walmart account banned from purchase be**use of "Return Violation". If I simply refund for a delivered item and soon after that will trigger on my account and I will no longer able to buy from Walmart, This is the reason why I insist to get the wrong product returned. I request they give me a Fedex return label and send me the correct items to my address: **** ********** Dr, ******** Park, ** 91754

  Business Response

  Date: 04/15/2025

  Walmart received a Better Business Bureau complaint from *** **** ***** regarding his recent contact. We thank you for the opportunity to address Mr. *****’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
   
  After Walmart received Mr. *****’s complaint, we reviewed his account and order history. On March 7, 2025, Mr. ***** purchased two Apple Watch SE (2nd Gen) [GPS 44mm] Smartwatch with Midnight Aluminum **se with Midnight Sport Band. Mr. ***** states he received incorrect versions of the item and requested assistance. We have reached out to Mr. ***** to apologize for his experience and advised further information is requested. Mr. ***** **n respond to our requests at any time. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. ***** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us. 
  
  Sincerely, 
  
  ******** 
  Walmart
  
  

  Customer Answer

  Date: 04/22/2025

  
  Complaint: ********
  
  I am rejecting this response be**use:
  

  Walmart have not provided a satisfactory resolution as of today, so I am rejecting this to keep the **se open

  
  Sincerely,
  
  *** **** *****

  Business Response

  Date: 04/23/2025

  Walmart received *** **** *****’s rebuttal arising from his original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to his concern and appreciate his additional feedback. A refund of $398 has been issued back to the form of payment used and as such, Walmart considers this matter closed. If either of you have any further questions or comments please feel free to contact us. 
   
  Sincerely, 
   
  ********
  Walmart 
  
  

• Initial Complaint

  Date:03/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Booked travel with Walmart plus travel June 23, 2024 for travel on December 20 - 24, 2024 with itinerary number **************. At the time of booking, there was a promotion for 20% of the itinerary costs in the form of a Walmart cash rebate. It was to be granted after travel is complete. Walmart cash was never received and calls to Walmart were made on 3/18, 3/25 and 3/28 (also many prior calls but dates not recorded.). Each call grows increasingly frustrating because the result is always the same, "Call us back in 48 hours." There have been 0 results and 0 apparent effort to make good on their promotion. In fact the frustrating, zero response resolution process brings thoughts of fraud to mind. I hope that is not the case. Resolution can only be to provide the20% cash rebate ($507.34)

  Business Response

  Date: 04/15/2025

  Walmart received a Better Business Bureau complaint from ***** ****** regarding his recent order. We thank you for the opportunity to address Mr. ******’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. ******’s complaint, we reviewed his account and order history. Mr. ****** Booked travel with Walmart plus travel June 23, 2024, for travel on December 20 - 24, 2024. At the time of booking, there was a promotion for 20% of the itinerary costs in the form of a Walmart cash rebate. It was to be granted after the trip was complete. Mr. ****** completed his trip but never received Walmart cash. Mr. ****** called Walmart on March,18, 2025, March 25, 2025, and March 28, 2025, as well as calls made before those dates. Mr. ****** received the same response in each call, "Call us back in 48 hours." There have been no results. On April 9, 2025, Walmart contacted Mr. ****** for additional information. Walmart also informed Mr. ****** that he has one Walmart Specialist who will be working with Walmart’s engineering team to find the solution for the issue. As of now, until we get further updates, Walmart considers this matter still open and will only close it once the solution has been found.
  
  Again, we thank Mr. ****** for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  
  Sincerely,
  
  ***** C.
  Walmart

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’ve called Walmart.com 6 times in the last 2 weeks regarding 4 items I did not receive. I’ve been told on all 6 calls that “a ticket has been created” and “to wait 48hrs” and each time nothing was done. The representatives were extremely rude and unhelpful yet they promised me a refund each time and I still haven’t haven’t gotten one. I want a refund NOW! DO NOT shop on Walmart.com unless you want to let them steal from you!

  Business Response

  Date: 04/07/2025

  Walmart has received and thoroughly reviewed the complaint lodged by Ms. ****** *********. Upon a comprehensive review of the customer's account and order history by our internal teams, it was unfortunately decided that the account will be closed. This decision, though regrettable, was deemed necessary. Walmart acknowledges the inconvenience and disappointment this may cause Ms. ********* and sincerely apologizes. We place great value on the feedback provided by our customers and will use this incident as an opportunity to continue enhancing our services. Despite the account closure, Walmart encourages Ms. ********* to continue patronizing our stores. We are confident that our array of products will suit Ms. *********'s needs, and we are committed to providing the best possible shopping experience to all our customers.
  

  We appreciate Ms. *********'s understanding in this matter and express our gratitude for the feedback and comments provided. We believe this concern has been appropriately resolved and Walmart considers this matter close.
  

  Sincerely,
  *******

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed two online orders from the Saginaw Walmart back to back in a span of two days (March 9th and 10th) and both orders were wrong. I received someone else's order for both. I called each time this occurred and Walmart stated they would process a full refund for my order and to keep the groceries that were delivered. I waited the recommended 10 business days for both refunds and called yesterday only to learn no one processed my refunds at all. Then I was told that Walmart would process both refunds immediately and I would hear from someone within 24-48 hours from Walmart about them. I called today to double check since I now did not trust the process and again, I was lied to. Only one refund began processing. The other no one was untouched and now I have to wait until the refund is processed and then 10 more business days. This is theft. I did my part as a gold customer and waited. Walmart failed on their end and I am being punished for it. The two transactions totaled in nearly $350. That's money I've been waiting on to use to buy food for my family. I even asked for a gift card or credit to my Walmart account because again, I plan to use that money to buy groceries.

  Business Response

  Date: 04/02/2025

  Walmart received a Better Business Bureau complaint from ***** **** regarding her recent contact. We thank you for the opportunity to address Ms. ****’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. ****’s complaint, I reviewed her account and order history. I called and spoke with Ms. ****, one of the orders that was not delivered was refund but the other was not. I issued the refund for one of the orders back to the original form of payment in the amount of $158.27 and $4.00 tip.  I also sent this information over to our delivery services team to review the driver.                    
  
  I apologize for Ms. ****'s frustration, as we seek to make improvements. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. **** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  
  
  Sincerely, ******
  Walmart

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Walmart delivery. Spent $112 on order. Received incorrect order. Customer service says three to five business days for refund. Spoke with manager, same info. It is bull that they can take your money in two seconds but takes 3-5 days for refund. I have had to call customer service numerous times since I purchased my subscription regarding orders. I am so dissatisfied with Walmart. Unfortunately I no longer drive this is why I started with Walmart plus. I am paying for a service that I am not receiving Something needs to change in the way companies refund consumers when it through no fault of the consumer. I would love to cancel my subscription, however I am stuck at this point.

  Business Response

  Date: 04/07/2025

  
  Walmart recently received a complaint from Ms. ***** ****** through the Better Business Bureau regarding a recent interaction. We would like to express our gratitude to Ms. ****** for taking the time to provide us with her feedback.
  
  In her communication, Ms. ****** reported a discrepancy in her order, wherein she did not receive the items she purchased due to a mix-up with. The issue was reported twice, on March 27, 2025, and April 3, 2025, respectively.
  
  In response to this, Walmart connected with Ms. ****** on April 4, 2025, with an aim to resolve the situation.
  
  We value Ms. ******'s input and are dedicated to resolving her concern, while also enhancing our overall service to avoid similar situations in the future.
  
  We encourage Ms. ******, and all other customers, to share any further questions or feedback they may have. We are always available to provide any additional information or explanation required.
  
  Thank you for your understanding and cooperation.
  
  Best Regards,
  
  *******

  Customer Answer

  Date: 04/07/2025

  
  Complaint: ********
  
  I am rejecting this response because the whole idea for the complaint is the fact is that Walk-Mart takes 7-10 business days to do a refund. Today is day 12, (twelve, XII) and no refund.  Yes, I want my refund and NO I should not have to wait this long for the refund when it was confirmed within five minutes of the order delivery to acknowledge that i received the incorrect  order.  Wal-Mart needs to change this policy.  I'm not sure why or how they get away with this. Surely I am not the only consumer to go through this. And this is WHY I filed the complaint. Wal-Mart sure can take your money fast, but consumers have to fight to receive a refund.  I just looked at my account and refund has posted.  I don't want to drop this.  I have waited 12 days to receive the refund that should not have taken more than 24 hours or even should have been immediate. 

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #**************** was placed online on 01/23/2025 in the amount of $1217.63 for 6 tires and installation service I canceled the entire order on 01/23/2025 minutes after placing it. Walmart refunded me the amount of $197.31 for the installation for 6 tires on 01/23/2025. Walmart stated I had to wait until the 6 tires were delivered to store to start a return. I did just that. On 01/27/2025 Walmart refunded me the cost of 2 tires in amounts of $162.46 and $162.48. The remaining 4 tires were never refunded. I've contacted them numerous times about the remainder of my refund. Walmart continues to state the remaining amount of $695.38 would be refunded. To date I have not received my refund.

  Business Response

  Date: 04/04/2025

  Walmart received a Better Business Bureau complaint from **** ****** regarding her recent contact. We thank you for the opportunity to address Ms. ******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. ******’s complaint, we reviewed her account and order history. Ms. ******’s order was from a third-party seller, ***************. Per Walmart.com's Terms of Use:
  
  “By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. For other terms that apply to Walmart Marketplace, including important notices and disclosures, see About Marketplace.”
  
  Ms. ****** placed an online order (#***************) for 6 tires and installation service from Walmart on 01/23/2025, amounting to $1217.63. Ms. ****** immediately canceled the order and was refunded $197.31 for the installation costs. As of 01/27/2025, Ms. ****** received a partial refund for 2 tires ($162.46 and $162.48), but she has not yet received a refund for the remaining 4 tires. Walmart has confirmed that a refund in the amount of $695.38 has been issued back to Ms. ******'s original form of payment. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ****** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 
  
  

• Initial Complaint

  Date:03/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of pants and they were delayed in transit for 23 days. I called customer service and they issued me a refund and told me that if the pants eventually showed up that I could keep them, throw them away, or donate them. The pants showed up 6 days later and I donated them along with all the others to Goodwill. Now Walmart is telling me that if I don't return this particular pair of pants that they are going to recharge the 17.91 for them. I cannot return pants that they told me I could donate. Walmart Customer Service has been unwilling to work with me on this and insists on recharging my card which I now have to get replaced so they don't charge me. This was in regards to the black dress pants item #***** black dress pants

  Business Response

  Date: 04/11/2025

  Walmart received a Better Business Bureau complaint from ******* ****** regarding her recent order. We thank you for the opportunity to address Ms. ******’s concerns and appreciate the time she has taken to provide us with her feedback and comments. After Walmart received Ms. ******’s complaint, we reviewed her account and order history. Ms. ******’s order was from a third-party seller, Phenhua Clothing. Per Walmart.com's Terms of Use:
  “By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third-party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. For other terms that apply to Walmart Marketplace, including important notices and disclosures, see About Marketplace.”
  Upon review of the order we do see the refund being processed on 3/1/2025, and no chargeback of item being completed.
  Again, we thank Ms. ****** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  Sincerely,
  **
  Walmart
  

  Customer Answer

  Date: 04/11/2025

  
  Complaint: ********
  
  I am rejecting this response because: a WALMART employee himself told me that I could donate or throw away the package if it arrived and I donated it the very next day it arrived. If WALMART has no control over third party companies then WALMART should not be telling people that it’s okay to donate the item. 
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/28/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered groceries that weren’t delivered. I requested a refund but have been waiting for days.

  Business Response

  Date: 04/03/2025

  Walmart received a Better Business Bureau complaint from ***** ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. *******’s complaint, we reviewed her account and order history. Ms. ******* ordered groceries that were not delivered. However, Walmart has valid proof of delivery. Therefore, a refund cannot be issued for order #***************. Ms. ******* can dispute the charge with her financial institution. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ******* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 
  
  

  Business Response

  Date: 04/04/2025

  Walmart received ***** *******’s rebuttal arising from her original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to her concern and appreciate her additional feedback. At this time, our response remains unchanged, and Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.
  
  Sincerely, 
  ****** 
  Walmart 

  Customer Answer

  Date: 04/07/2025

  
  Complaint: ********
  
  I am rejecting this response because: this completely unacceptable. 
  
  Sincerely,
  
  ***** *******