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Business Profile

Discount Stores

Walmart

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 13,514 total complaints in the last 3 years.
    • 5,298 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the ekids Spiderman Kids Camera with SD Card, Digital Camera for Kids with Video Camera, Built-in Digital Stickers for Fans of Spiderman Gifts for Kids (Order #****************) on Dec. 16; the item was sent used but sold as new so I promptly returned it. The item has not been refunded. I spoke with a Walmart representative on Jan. 16 who confirmed that the item had been received by the warehouse; she also said that she would escalate the issue and I would receive a confirmation from the escalation team within 48 hours. I have yet to receive a confirmation email and/or a refund.

      Business Response

      Date: 01/30/2024

      Walmart received a Better Business Bureau complaint from Ms. ******** regarding her recent contact. We thank you for the opportunity to address Ms. ********’s concerns and appreciate the time she has taken to provide us with her feedback and comments. 
       
      After Walmart received Ms. ********’s complaint, we reviewed her account and order history. We confirmed Ms. ******** returned her order per Fed Ex tracking ************. However due to an error Ms. ********’s refund did not process. Our payments team refunded Ms. ******** in the amount of $28.76.

      Additionally, we escalated Ms. ******** experience to our Customer Advocacy team for improvement. We contacted Ms. ******** by email to discuss her order concern but have not received a response. We do recommend Ms. ******** respond to our direct emails if she needs further assistance. We do apologize for any inconvenience this may have caused. As such, Walmart considers this matter closed. 

      Again, we thank Ms. ******** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. 
       
      Sincerely,  
      ***********
      Walmart 

    • Initial Complaint

      Date:01/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We placed two on-line orders with Walmart on Dec 13th, 2023, order number *************** & ***************, Walmart haven't been able to deliver the products until today( over 1 and a half month). We called Walmart customer service number ***** ******** more than 20 times( almost every day) and asked for refund, they transfer me to several different department and nobody was able to process my request. They were able to process refund for part of an order after a few time call and waiting on-line, they told me that the refund was processed, but I haven't received the full amount refund until today. Also there is no update for refund of another order. Everytime they told me that they will call me back and send me emails about status of my refund, but nobody called me back. I am very disappointment for the service of Walmart and I want to want my money back. I will talk to my lawyer about this case.

      Business Response

      Date: 02/16/2024

      Walmart received a Better Business Bureau complaint from Mr. **** regarding his recent contact. We thank you for the opportunity to address Mr. ****’s concerns and appreciate the time he has taken to provide us with his feedback and comments. 
       
      After Walmart received Mr. ****'s complaint, we reviewed his account and order history. On December 13, Mr. **** placed an order on Walmart for 99 Muscle Rack 48"W x 24"D x 72"H 5-Shelf Steel Freestanding Shelving Units. Upon reviewing Mr. ****'s order, we determined that he was due a refund for 89 of the 99 units that were not received and were returned to the sender. We processed a manual refund of $9537.88 back to his original method of payment. At this time, he has been refunded for the whole order. We apologize for the frustration this has caused. As such, Walmart considers this matter closed. 
       
      Again, we thank Mr. **** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.   
       
      Sincerely,  
      Eric
      Walmart 

    • Initial Complaint

      Date:01/24/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have placed several orders thru walmart.com. Most recently *******-******** Not one has been successful. One order I am still waiting for. They still have not processed the refund for me I got the bag for the skates but they said that the skates hadn't processed and was going to be late it's been 2 weeks I still don't have it I find out this morning that they've never even shipped it when they sent me a notice that they would let me know when they did then I asked for a refund that I just found out still has not even been processed They just canceled the order but didn't process the refund. I also have two orders that I processed for in-store pickup that when I got to the store claim that they didn't have them during pickup times and ended up waiting a total of almost 4 and 1/2 hours in the parking lot. So the new order that I have for the skates has actually cost me additional money as my daughter's skating class today it is too late to cancel the order was supposed to be here yesterday now I've got a $75 charge for a class and I can't seem to get anybody that's offshore that I can actually understand to help me every time I call customer service am. very polite They asked me to call back and see if I can get someone I can understand so far still don't have the skates still don't have my money back but I do have $60 in e-gift cards and credits that never apply to anything that I actually order Don't order from walmart.com and I have screenshots to prove everything.

      Business Response

      Date: 02/16/2024

      Walmart received a Better Business Bureau complaint from Ms. ****** regarding her recent contact. We thank you for the opportunity to address Ms. ******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
       
      After Walmart received Ms. ******’s complaint, we reviewed her account and order history. On January 16, Ms. ****** ordered a pair of Lake Placid Whitney Women's Traditional Figure Ice Skates. Upon placing the order, she was provided with an estimated delivery date of January 22nd. On January 22, she received an email stating that the order was delayed and would be arriving as soon as possible. The following day, Ms. ****** contacted customer care and requested a cancellation due to the item not arriving on time. A cancellation request was submitted, and we also issued Ms. ****** a $15.00 gift card as compensation for the poor experience. On January 25, an email was sent to Ms. ****** confirming the cancellation of the skates. Upon cancellation, the funds were released back to Ms. ******’s financial institution. On February 14, we reached out to Ms. ****** to discuss her recent experience and to confirm that the funds were released upon cancellation of the item. We also informed her that we would partner with her local store to address her concerns regarding the lengthy wait when picking up her orders. We apologize for the frustration this caused. As such, Walmart considers this matter closed. 

      Again, we thank Ms. ****** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.  
       
      Sincerely,  

      Eric
      Walmart 


    • Initial Complaint

      Date:01/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed order #*************** on December 31st, and my items were delivered in several groups via shipping and Walmart delivery. I intentionally chose these delivery options because I’m unable to access a Walmart store location. There are 4 items in the order which I now need to return, but the Walmart app only provides me the option to return them at a store location (which is not possible for me, hence why I purchased items for shipping and delivery). I’ve contacted Walmart customer support via phone three times over the past seven days to request prepaid shipping labels to return these items via mail. Each time, I spent upwards of an hour bouncing around departments, repeating the issue and listing the order number and product names. Each time I was told they were submitting a case to “the back office” for support and I would receive an email in the next 48 hours. I waited the two days after each call and have yet to receive any email communication. The case number provided by one of the support agents is *******************. The items to be returned are listed below: HART 20-Volt Cordless Hand Vacuum, (1) 1.5 Ah Lithium-lon Battery HART 20-Volt 3/8 Inch Crown Staple Gun Kit (1) 20-Volt 1.5Ah Lithium-lon Battery HART 20-Volt Cordless Brushless Impact Driver Kit, (1) 20-Volt 2.0Ah Lithium-lon Battery HART 20-Volt Cordless Orbital Jigsaw (Battery Not Included)

      Business Response

      Date: 02/09/2024

      Walmart received a Better Business Bureau complaint from Mr. **** regarding his recent contact. We thank you for the opportunity to address Mr. ****’s concerns and appreciate the time he has taken to provide us with his feedback and comments. 
       
      After Walmart received Mr. ****’s complaint, we reviewed his account and order history. On December 31, Mr. **** placed an order on Walmart for several power tools. Upon receiving the order, he determined that he no longer needed four of the items. He attempted to set up a mail back return through the Walmart App, but the only option available was to return the items to the store. He reached out to customer care, who stated that they would send a request to an offline team to address the issue within 48 hours. On February 9, we confirmed that, due to the order being sent directly from the store, the system only allowed for the items to be returned in-store and did not offer a mail back return option. However, since Mr. **** was unable to return the items to the store, we were able to approve a FedEx return request. We have contacted Mr. **** via email to confirm the specific items for which he needs labels, and once we receive confirmation, we will provide him with the labels and arrange for a return pickup. Once the items are picked up, we will process a refund back to Mr. ****'s original method of payment. We apologize for the frustration this has caused. As such, Walmart considers this matter closed. 
       
      Again, we thank Mr. **** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.   
       
      Sincerely,  

      Eric
      Walmart 

    • Initial Complaint

      Date:01/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Jan 17, I placed order number *******-******** for delivery of groceries from WalMart. They were delivered in time. The problem is there were items missing. I called WalMart customer service. I received an email saying they would adjust 24.61 back to my account. When I called to follow up, I was told they would not adjust it and told me to call the customer service for the local store. At that number, they refused to adjust it and told me contact my financial institution. I won't. I want WalMart to refund my money. I order from them just about every month. Earlier this month, I ordered groceries. They delivered Hall's lozenges. I never ordered those. They told me to keep them. I did. So, they make mistakes, but refuse to acknowledge a mistake in my order. Please help me get my money back. Thank you

      Business Response

      Date: 02/06/2024

      Walmart received a Better Business Bureau ********* from?Ms. Antoinette *******   on her recent order. I thank you for the opportunity to address Ms.?*******'s concerns and appreciate the time she has taken to provide us with her feedback and comments.

      After Walmart received Ms. *********, I reviewed her account and order history. I have issue a refund for the items she didn't receive and the items that were incorrect. Please allow up to 5 business days for this to reflect depending on the financial institution.                       

      Again, I thank Ms. ******* for her feedback and comments. If either of you have any further questions or comments, please feel free to contact me.

      Sincerely,
      Angela
      Walmart Customer Care

    • Initial Complaint

      Date:01/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a Walmart plus member. My subscription renewal date is February 1, 2024. Today I got a notification that they were attempting to charge my card for the subscription (that's ten days early). Ironically, I used the card they have on file and it appears that they are monitoring the balance of that card. I received a text from them regarding the payment that is not yet due. Why? I contacted them and they can't answer the question. Also, they claim that there is a discount for seniors subscriptions for Walmart plus. I have never been offered that discount and I am 73 years old. I would like to be refunded for the advertised discount from January 2023 to the present.

      Business Response

      Date: 02/05/2024

      Walmart received a Better Business Bureau complaint from Charnell ****** on their recent order. I thank you for the opportunity to address Charnell ******'s concerns and appreciate the time they has taken to provide us with their feedback and comments.

      After Walmart received Charnell ******'s complaint, I reviewed their account and order history. I am showing the Walmart plus account was closed on 01/31, I have sent Charnell ****** a direct message to get screen shots of the charges.  Please have Charnell ****** reach out at their earliest convenience.   


      Again, we thank Charnell ****** for their feedback and comments. If either of you have any further questions or comments, please feel free to contact us.

      Sincerely,
      Angela
      Walmart Customer Care

    • Initial Complaint

      Date:01/23/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned a Xbox one x to Walmart returns. It arrived at their returns department on 01/11/2024. It was also signed for and I can provide proof thet they received the system back at their return warehouse with a signature. I still have not my refund of $485 back. Here is the order number ***************. The person who I spoke on the phone. Is still claiming is still in transit. But I provide her with the tracking number. To prove it was delivered and it was signed for by a Walmart employee at the Walmart returns wear house.

      Business Response

      Date: 01/31/2024

      Walmart received a Better Business Bureau complaint from Ms. ***** ***** regarding her recent contact. We thank you for the opportunity to address Ms. *****’ concerns and appreciate the time she has taken to provide us with her feedback and comments. 
       
      After Walmart received Ms. *****’ complaint, we reviewed her account and order history. We reached out to Ms. ***** to confirm that a refund of $485.99 was processed on January 24, 2024, back to her original form of payment.  As such, Walmart considers this matter closed. 

      Again, we thank Ms. ***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.  
       
      Sincerely,  

      *********
      Walmart 

      Customer Answer

      Date: 02/09/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They received the game system on 01/11/2024. But still made me wait two weeks for my money.

      Sincerely,

      ***** *****

    • Initial Complaint

      Date:01/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I HAVE EMAILED AND CHAT WITH CUSTOMER SERVICE OVER 40 TIMES. I SENT THIS LAST. Walmart. COPY Before you just dismiss this and send the EXACT same response please read the letter. Every bit of info I provided has come from my purchase history and I know you have the same info in my account. This is the TENTH time I have written. Each time I get the same response from you requesting more information which I have provided over and over again. I am disabled and have used walmart for years to get items. I am on a very fixed income and cannot just ignore these refunds. PLEASE fix the problems I HAVE RETURNED AND NOT BEEN REFUNDED for the following products: From card number sending in ****: Order # *******-********. Dirt devil power max pet $49.00 Dropped off at FED EX. Order #*******-******** long bay women’s slipper gray $22.99 THIS WAS WRAPPED SEPARATELY W/ ITEM ymiytan fuzzy slipper blue. FED EX TAPED THEM TOGETHER ONLY RECEIVED CREDIT FOR THE slipper blue Order #*******-******** Bellella women’s sock boots camel $10.67. Same order number as next item. Order #*******-******** Bellella women’s sock boots black $15.25 These came in one package and were therefore returned in one package. Not refunded. Order #*******-******** womens tights $15.99. Returned to FED EX, not refunded. FROM CARD NUMBER ENDING IN ****: Order # *******-********. Underwear sold by Anpro. $18.99. This is a separate order from same item already refunded. 2 different order numbers. Order # *******-******** socks n bulk 4 pairs $16.80 THIS WAS WRAPPED SEPARATELY WITH ITEM DG HILL SOCKS. FED EX TAPED THEM TOGETHER ONLY RECEIVED CREDIT FOR ONE ITEM. Order # *******-******** espada menswear fleece pants $34.99. Dropped off at FED EX. No refund. Order #*******-******** Melcam us. $36.86 Defective. website states that this item is in transit. Returned to the FED EX drop off. No refund. Becca Gossman. (Card ending ****) Joe ******* (card ending ****)

      Business Response

      Date: 02/06/2024

      Walmart received a Better Business Bureau complaint from?Ms. Rebecca *******  on her recent order. I thank you for the opportunity to address Ms.?*******'s concerns and appreciate the time she has taken to provide us with her feedback and comments.

      After Walmart received Ms. *******'s  complaint, I reviewed her account and order history. I have attempted to reach Ms. ******* with no luck. Please have Ms. ******* reach back out to me at her earliest convenience. 

      Again, I thank Ms. *******  for her feedback and comments. If either of you have any further questions or comments, please feel free to contact me.

      Sincerely,
      Angela
      Walmart Customer Care

      Business Response

      Date: 02/12/2024

      Walmart received Rebecca *******’s rebuttal arising from her original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to her claim and appreciate the additional feedback. At this time, our response remains unchanged, and Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.

      Sincerely,

      Angela
      Walmart

      Customer Answer

      Date: 02/12/2024


      Complaint: ********

      I am rejecting this response because: although she has written to me stating that she will research the matter. I still have not received my refund and would like to wait a few days to see if she has researched the matter and sends me the refund. I do not want to close until i do receive the refund. 

      Sincerely,

      Rebecca *******

    • Initial Complaint

      Date:01/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      12/18/2023, Order No. **************** 1) Has not returned YLB Co. Ltd. Fed Ex Tracking No Shipment to FedEx for return to me. 2) Has not made arrangements for YLB Co. Ltd. to be returned, whether through other shipped in person. In other words, I cannot go to the Walmart store and return the items in store with the receipt/ proof of purchase. ($155 total sale) 3) Has not made arrangements for Langwyqu to be returned, whether through other shipped in person. In other words, I cannot go to the Walmart store and return the items in store with the receipt/ proof of purchase. ($50 total sale)

      Business Response

      Date: 02/09/2024

      Walmart received a BBB complaint from Ms. Rojas ***** regarding her recent order. We thank you for the opportunity to address Ms. Rojas *****’s concerns and appreciate the time she has taken to provide us with her feedback and comments. 
       
      After we received Ms. Rojas *****’s complaint, we reviewed her Walmart account and order history. On December 18, Ms. Rojas ***** placed an order on Walmart for multiple items to be shipped to her home. Ms. Rojas *****’s order was from YLB Co,ltd, a third-party Walmart Marketplace Seller. When customers order products from a Marketplace Seller, the Seller manages and supports the order, including the product description, shipping, customer service, exchanges, and returns. Walmart provides information for each seller, such as contact information and return policies on the product details page and throughout the purchasing process. Per Walmart's Terms of Use,  

      “By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third-party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. “  

      Upon reviewing her order, a refund of $169.64 was processed on January 10 for the items returned to YLB Co, Ltd. An additional refund of $54.66 was processed for the items returned to Langwyqu on January 18th. We have confirmed that a refund has been issued for all the items returned on the order. We reached out to Ms. Rojas ***** on February 9 to confirm the refund. We apologize for the frustration this may have caused. As such, Walmart considers this matter closed.
       
      Again, we thank Ms. Rojas ***** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.  
       
      Sincerely,  
       
      Eric  
      Walmart 

      Customer Answer

      Date: 02/09/2024


      Complaint: ********

      I am rejecting this response because the response does not directly address the subject of the complaint, but a possible recurring matter that may arise at a later date, which is the reversal of the refund issued should use of the items for which the refund was issued are used at any time, including inside the privacy of the home, should such information be submitted, whether or not such information arose through trespass.  As to that matter, such recurrence is not discussed or disclosed in their policies and such policies were referenced for such matters.  Other matters related to that matter alone, involve other criminal activities, such as removal of such items through a burglary, also completed during activities as the one indicated above.  Such activities are not a normal business activity but do resemble the local activities disclosed and hostilely posted not in accordance with local, state and federal law at laundromats.  

      The subject of this complaint focused on the inability to return the items onsite to *******, if not their marketplace reseller, so that the aforementioned does not occur in accordance with all parties at the time that the sale was completed, irrespective of the matter detailed above, without further comment from both as to the illegality that is now continuing to occur with some purchases from the Marketplace unless to the attention of the City, State and Federal General Matter Attorneys.  On January 23, 2024 at 9:24 PM, a representative from ****@************.*******.com that identified themselves as Imran used an electronic message that I sent to the attention of the account in regards to the matter using reference number ***********************  The message from Langwyqu stated, "Or we give you 20% as compensation, then you can donate or keep it, not return" in the alternative to "return[ing the item to the] local store, if within [the] 30 days return window."  The "20% compensation" rate is supposed to give light to a contract that is not within my knowledge and still far too attenuated to fully understand other than that based on past misrepresentations occurring both inside and outside the store that when the security cameras an in store guests, if not staff, see one in the item that was refunded, that such refund should be immediately reversed because such item was used, similar to one deciding to use a bath towel instead of a bath rug when one does not intend to return the bath towel.  When the store has not displayed in store a sufficient number of items for all heights and body frames that differ while still meeting the same standards as the size chart, this misrepresentation becomes repetitive and in store hostility among valid guests increases to attempt to give credence that such guests receive 20% compensation, or some other compensation as finally identified, just to show up there to misrepresent that all sizes worn were also purchased on site or that such individuals of such frames would still find clothing items at such time, i.e. they are visiting the clothing section or surrounding that area, rather than other places on site.  This mainly occurs when one is shopping on site for clothing, and not for groceries or other items.  Some guests are scheduled to arrive wearing items that resemble those sold in the past but that are custom creations not sold at the store, and one would not know unless for the patterns of hostility in their attempts to deceive.  

      The business has not responded to resolve the complaint in that it does not address what to finally do with the item when irrespective of such response, the marketplace seller has not even provided an address to return the items that are not desired, and such items are requested to be returned to the local store.  Based on the documentation provided, it appears that this is a consistent unresponsive message that ******* has issued in response to the matter.  The purchase was made through visiting *******.com and is not similar to Amazon.com, in which I can visit a ******* store and a ******* manager on behalf of the store has sufficient information to address the matter on my behalf to *******.com should the marketplace seller continue to insist that it will not issue a refund.  Thank you for your attention and time.

      Sincerely,

      ******** Rojas *****

      Business Response

      Date: 02/22/2024

      Walmart received Veronica Rojas *****’s rebuttal arising from her original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to her concern and appreciate her additional feedback. We would like to confirm that the original complaint has been addressed and that we have made multiple attempts to reach out to Ms. Rojas ***** regarding her concern and refund confirmation but have not received a response. At this time, our response remains unchanged, and Walmart considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.  
       
      Sincerely,  
        
      Eric 
      Walmart 

    • Initial Complaint

      Date:01/23/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Jan 4 I purchased a item for the first time on Walmart.com order#*******-******** for $426.93 It was supposed to be delivered on Sunday Jan 7 it was delayed I received a message that it was delivered Monday I never received my order so I called in to Walmart they literally gave me the run around the first person told me my purchase was through a third party which I knew it was not he emailed the third party and they responded that they didn’t have a order for me I then called back to Walmart I spoke with another person and asked them can they resend my item they literally gave me the run around then proceeded to tell me they wasn’t going to give me my money back and I needed to take it up with my financial institution I then spoke to another person he informed me that I will get my refund in a day and also provide me with a reference number. Later on that night they closed my account for return violations. How can they close my account for returns when it was my first order and I never made a return I called back they told me they wasn’t giving me anything because my account is closed and they can’t do anything on a closed account Walmart literally just took my money and closed my account because they didn’t want to resend my item now I want a full refund for my order

      Business Response

      Date: 02/02/2024

      Walmart received a Better Business Bureau complaint from Darriel **** regarding his recent order. We thank you for the opportunity to address Mr. ****’s concerns and appreciate the time he has taken to provide us with his feedback and comments.

      After Walmart received Mr. ****’s complaint, we reviewed his account and order history. On January 4, 2024, Mr. **** ordered an Xbox gaming console. Tracking indicated that the item was delivered on January 8, 2024. Mr. **** is saying he did not receive the item. Upon review of Mr. ****’s order, it was determined that the account was in violation of Walmart’s terms and the account was closed. Walmart assures you that we do not take the closure of accounts lightly. The review is very thorough and account closure is not processed without true consideration.  As such, Walmart considers this matter closed.

      Again, we thank Mr. **** for his feedback and comments. If either of you have any further questions or comments? Please feel free to contact us.

      Sincerely,

      Chris C.
      Walmart Customer Care

      Customer Answer

      Date: 02/05/2024


      Complaint: ********

      I am rejecting this response because:

      Sincerely,

      Darriel ****

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