Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

• 

  Walmart

  10420 Walmart Dr Hagerstown, MD 21740

• 

  Wal-Mart Stores, Inc.

  112 Carroll Island Rd Middle River, MD 21220-2208

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  Wal-Mart Stores, Inc.

  1811 Monocacy Blvd Frederick, MD 21701-4728

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  Wal-Mart Stores, Inc.

  2399 North Point Blvd Dundalk, MD 21222-1623

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had so many issues with Walmart grocery delivery orders that I have no idea why I am still giving this company my money. This last issue has caused me to get an ulcer, a night of no sleep and high blood pressure at heart attack levels. That is how much this place stresses me out. I cannot believe the way they treat their loyal customers that spend thousands of dollars a year with them and orders hundreds of dollars of groceries every month and week, not to mention a walmart plus member. Every single time I am forced to call their customer service phone number my blood pressure instantly spikes as I know it will be an absolutely awful experience, they have the worst customer service I have ever experienced. This time takes the cake. I ordered my groceries the day before as I usually do, I ordered them for delivery next day at 2PM. I got a notification it would be 2 hours late, 4PM comes and goes and no update. I contact the store and they wont give me an eta. 6PM comes around I try calling several times again an no one will answer, They refuse to get me an eta because they are too busy, not my fault they over booked, they were helping customers that did their orders after me first and still have not scheduled a new delivery date and time but refuse to cancel my order and give me my money back. It will be 24 hours late at 2pm today with no one willing to help. They just took my money. I called customer service 6 times last night, the first rep hung up on me, the 2nd randomly transferred me for no reason to a wait time of 28 minutes, the third was supposed to be a manager I begged her not to hang up on me or put me on hold and what did she do, she put me on hold for 20 minutes just waiting for me to hang up, so I had to in order to try to get help. These people are so rude and do not help customers. There is no monitoring of them hanging up on people or putting them on hold for insane amounts of time so customers hang up. They wouldn't help me at all.

  Customer Answer

  Date: 01/23/2024

  order # ****************

  email: ************************

  The order has since been cancelled however customer service issues have not been dealt with. I have filed several complaints and no one does anything. They will be losing me as a customer because of it. I am already about to cancel my plus membership with them and signing up for instacart and using Meijer instead. 

  Business Response

  Date: 01/29/2024

  Walmart received a Better Business Bureau complaint from?Ms. ******* ****** on her recent order. I thank you for the opportunity to address Ms.?******'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. ******'s  complaint, I reviewed her account and order history. I found that the order coming from the store was cancelled no charges were found. One item was delivered vis FedEx was not cancelled but showing received total was 4.62                         
  
  Again, I thank Ms. ****** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact me.
  
  Sincerely,
  ******
  Walmart Customer Care

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 2,2024 I placed an order for 2 gift cards, totaling $65.. I never received my order as of today, January 15,2024… Customer Service thru chat on line, said they cannot fully refund my money but, will send me $10. Complimentary gift credit on my next order.. sorry, but, I gave them my money and I want it refunded.. order #**************** just wanted to inform you..

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed order 01/09/2024 and Walmart canceled on 01/11/2024. Walmart sent email stating that due to pricing error oder was canceled. Contact Walmart.com to request price adjustment on 01/12/2024 and spoke with John and was advised to allow 24 hours to receive email for adjustments. I called back within 48 hours to check incident status and was transferred to supervisor Alexandra and was informed that he can offer a 40.00 credit but unable to honor listed price and make adjustments. I request to escalate call to request price adjustment. Alexjandra stated that he would transfer me to account review to request adjustment. First spoke with Raquel whom advised that she is unable to make adjustments. Request another supervisor and after representative consulted with Daisia, she stated that supervisor informed her that account review department does not make adjustments. I request to speak with Dasia and after speaking with her, I was informed that regular customer service are the department that make adjustments. Request to transfer to customer service and Dasia advised that she is unable to transfer call and I will need to disconnect and call back. I am requesting price adjustments to purchase tires at listed price of 78.00 when order was placed. Incident number ******************* oder number ***************. Thank you, Maurray *******

  Business Response

  Date: 02/05/2024

  Walmart received a Better Business Bureau complaint from Mr. ******* regarding his recent contact. We thank you for the opportunity to address Mr. *******’s concerns and appreciate the time he has taken to provide us with his feedback and comments. 
   
  After Walmart received Mr. *******’s complaint, we reviewed his account and order history. On January 9, Mr. ******* placed an order on Walmart for two Sailun S753 EFT 11R22.5 146M H Commercial Tires. Upon placing the order, the tires were listed at $78.00. Shortly after placing the order, he received an email stating that the order had been canceled due to a pricing error. Mr. ******* contacted customer care and asked for them to match the listed price on the tires. He was told that pricing errors are not honored and that we reserve the right to cancel orders due to pricing errors. We reached out to Mr. ******* on January 30 to discuss his experience surrounding the cancellation of his order. We let him know that, per our terms of use, pricing errors are not honored. Due to the poor experience, we provided Mr. ******* with a $100 gift card as a gesture of goodwill. We apologize for the frustration this has caused. As such, Walmart considers this matter closed. 
   
  Again, we thank Mr. ******* for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.   
   
  Sincerely,  
  

  Eric
  Walmart 
  

  
  

• Initial Complaint

  Date:01/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time that I’ve used walmart.com and automatically was signed up for W plus which stands for Walmart plus the first time it stated I wasn’t able to cancel and it was taken from my account didn’t go through my bank because they suspend your card and I had all of my bills automatically set to withdraw and my bank notified if I was to do that, it would bounce all of those and I would have overage charges, so I let it be the 106 paid it, and promised would never order from there again. Months later I was sick and ordered online for Walmart used a different card made sure I’ve checked every box made sure nothing included W plus and behold almost 4 days later from my activity at walmart.com. It automatically took $106 out of my account and it was noted as fraudulent and on the holiday weekend I was without a credit card unable to access my bank account all because of this charge so this is ridiculous and I know this happens to many people and we are tired of having to deal with this and then get away with it , it is illegal to sign someone up without their knowledge. I would love to go over any documents online where it says click here because I went through all of them and read them and there was nothing so they do this to a lot of people and scam them.

  Business Response

  Date: 01/26/2024

  Walmart received a Better Business Bureau complaint from ******* ********* regarding her recent order. We thank you for the opportunity to address Ms. *********’ concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. *********’ complaint, we reviewed her account and order history. Ms. ********* discovered that she was charged for a Walmart Plus membership that she did not authorize. On January 26, 2024, Walmart contacted Ms. ********* to inform her that the charge was automatically done. Walmart also informed Ms. ********* that the Walmart Plus Membership has been cancelled and the charge refunded. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ********* for her feedback and comments. If either of you have any further questions or comments? Please feel free to contact us.
  
  Sincerely,
  
  ***** C.
  Walmart Customer Care

• Initial Complaint

  Date:01/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a Joyracer product through Walmart and the third party business will not refund a purchase I made. The product does not work and I want to send back and get refund. Been trying for over a month now and keep getting run around. Have already sent a dozen messages to company with no success. I want them to send me a return label and a refund. Walmart order # ****************.

  Business Response

  Date: 01/30/2024

  Walmart received a Better Business Bureau complaint from Mr. **** ********* on his recent order. I thank you for the opportunity to address Mr. *********'s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. *********'s complaint, I reviewed his account and order history. I called and spoke directly with Mr. ********* to verify he had received his refund for the faulty items he received.   
  
  Again, we thank Mr. ********* for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  
  Sincerely,
  ******
  Walmart Customer Care

• Initial Complaint

  Date:01/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned an laptop and was told the warranty will automatically be credited. I am a truck driver and haven't spent much time at home to monitor my finances. I will enclose a copy of the receipt and was told Im not going to be refunded. Nov 28, 2022 order | Order# **************** Print | Have an issue with your order? Get help info: Refund issued on Mon, Dec 19. Delivery Refund issued on Dec 19 Refund may take up to 10 business days to process 1 item Return to Walmart store Return details Refund issued on Dec 19 HP 15.6" Laptop, Intel Pentium Silver N5030, 4GB RAM, 128GB SSD, Jet Black, Windows 11 Home in S mode, 15-dw1783wm Qty 1 $199.00 Write a review Digital delivery Delivered on Dec 01 Email address ************@gmail.com We’ll send your digital item instructions to the email above shortly after your order is processed. 1 item 2-Year Accident Protection Plan For Laptops & Tablets $100-$199.99 Qty 1 $40.00

  Business Response

  Date: 01/26/2024

  Walmart received a Better Business Bureau complaint from Ms. ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******’s concerns and appreciate the time she has taken to provide us with her feedback and comments. 
   
  After receiving Ms. *******'s complaint, we reviewed her account and order history. On November 28, 2022, Ms. ******* purchased an HP 15.6" Laptop, Intel Pentium Silver N5030, 4GB RAM, 128GB SSD, Jet Black, along with a two-year protection plan. On December 19, 2022, Ms. ******* returned the laptop at her local store. The laptop was refunded for $212.43 to her original method of payment, but the protection plan was not refunded due to a system error. On January 24, we manually processed a refund of $42.70 for the two-year protection plan to Ms. *******'s original method of payment. We contacted Ms. ******* to confirm the refund and apologize for the inconvenience caused. Walmart considers this matter closed.
  
  Again, we thank Ms. ******* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.  
   
  Sincerely,  
  
  Eric
  Walmart 
  
  

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Walmart.com deactivated my account alleging that i violated terms and I did not violate anything. I myself should not be penalized for Walmart error

  Business Response

  Date: 01/29/2024

  Walmart received a Better Business Bureau complaint from ****** ******* on their recent order. I thank you for the opportunity to address ****** *******'s concerns and appreciate the time they has taken to provide us with their feedback and comments.
  
  After Walmart received ****** *******'s complaint, I reviewed their account and order history. I had a specialized tam review the account and it is now showing as open and ready to use.                   
  
  Again, we thank ****** *******   for their feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  
  Sincerely,
  ******
  Walmart Customer Care

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/3/24 I had a grocery delivery and I had milk in my order. Apparently, the milk was busted at the top and when the delivery guy laid it on its side with all my other groceries on my porch it went everywhere and got all the bags and groceries with milk. It messed up my porch too got all over it and my hose is not connected due to it being winter so I had to get cups of water and try to clear the milk off my porch which caused an even bigger mess. I had to throw all the groceries out, I was not going to bring them in my home after milk was everywhere. I reached out to Walmart about the mess and they refused to do anything!! They refused to credit me the grocery order or get someone to clean my porch from the damage they did to it. They advised for me to call my bank and report it. I did report it to my bank. My bank was taking a really long time to resolve so I reached back out to Walmart and asked for a manager the woman I spoke with was so very rude to me and she would not let me tell her what happened and she hung up on me and then she cancelled my Walmart membership which was paid through the 22nd of January on 1/13 when I had credits pending etc. She then deactivated my account and I am now unable to see any of my purchase history for my account. I would like my money refunded my account placed back in good standing and my porch professionally cleaned due to the milk going everywhere. I would also like the call pulled between myself and the manager at Walmart from Saturday 1/13/24 where she was extremely rude to me and then she cancelled my membership and deactivated my account without my consent.

  Business Response

  Date: 02/12/2024

  Walmart received a Better Business Bureau complaint from Ms. ****** regarding her recent contact. We thank you for the opportunity to address Ms. ******’s concerns and appreciate the time she has taken to provide us with her feedback and comments. 
   
  After Walmart received Ms. ******’s complaint, we reviewed her account and order history. On January 3, Ms. ****** placed an order for groceries to be delivered from her local Walmart that afternoon. Upon receiving her order, she noticed that the milk had broken open and got all over her groceries as well as her porch where the groceries were put upon delivery. Ms. ****** reached out to customer care to request a refund for the whole order. However, she was informed that, after reviewing the proof of delivery, the order was delivered without any issues. They recommended that she contact her financial institution to file a dispute. On January 13, she contacted customer care again and spoke with our account review team. She once again requested a refund but was told that it would not be granted. Shortly after the call, she received an email stating that her account had been closed for violating our terms of use. On February 6, we collaborated with our Risk team to review the closure of Ms. ******'s account. After a thorough review, it was determined that her account would be reopened as a courtesy. We communicated this to Ms. ****** via email and offered to process a refund for the order once we received confirmation from her. We urge Ms. ****** to respond to our email for further assistance. We apologize for the frustration this caused. As such, Walmart considers this matter closed. 
  
  Again, we thank Ms. ****** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.  
   
  Sincerely,  
  
  ****
  Walmart 
  
  

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Walmart: In the past I have been able to participate in doing reviews from the purchases that I make from Walmart. However, something has changed to prevent me from doing so and I cannot get any help from any employees when calling for help. I was sent an invitation to do a incentive review and when trying to do so, it kept stating a problem with my privacy setting or communications. The very strange thing I NEVER CHANGED ANYTHING MYSELF!!!!! I called in the past for help and was told someone would reach out to me within 48 hours and no one did. I tried to call again for help and was told the same thing. Then I when I explained I already did and no one contacted me or helped me at all. The rep explained it was out of his control. So this is my only option to get help and I sure do hope it works I should be able to leave reviews and it was not me that changed anything to prevent me from being able to do so. IT WAS YOUR COMPANY So please fix it Ricardo ***** And I was told by the one rep the first time I called that I would still get the $5 for the incentive review even though I was not able to do it due to problems with your site, stating the privacy matter or whatever I hate having to go through all of this to get help from someone, it is horrible and there is online forums that many people are posting they are having the same problem and no way to get help

  Business Response

  Date: 01/26/2024

  Walmart received a Better Business Bureau complaint from Ricardo ***** regarding his recent order. We thank you for the opportunity to address Mr. *****’s concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. *****’s complaint, we reviewed his account and order history. Mr. ***** discovered that, even though he made no changes to his account, discovered that he could not leave product reviews. Even when Walmart sent an invitation to do an incentive review, that he would receive $5.00 for doing. On January 26, 2024, Walmart contacted Mr. ***** to inform him that his issue was being escalated to our engineering team to review and address. Walmart also offered Mr. ***** $10.00 in Walmart gift cards for the invitations he could not leave reviews. Mr. ***** accepted the gift card.  As such, Walmart considers this matter closed, but will be in touch with Mr. ***** when the engineering team updates the incident.
  
  Again, we thank Mr. ***** for his feedback and comments. If either of you have any further questions or comments? Please feel free to contact us.
  
  Sincerely,
  
  Chris C.
  Walmart Customer Care

  Customer Answer

  Date: 01/31/2024

  
  Complaint: ********
  
  I am rejecting this response because:

   

  I was contact by the representative of Walmart, his name is Chris. He told me he would call me back on Tuesday Jan 30th to tell me what he found out to help me fix the problem. He did not call back and the case is not closed until the problem is resolved completely. Giving me the $10 Gift Card was Great, but I need this problem fixed completley and not giving me 10 dollars and send me on my way. This is very wrong.
  
  Sincerely,
  
  Ricardo *****

  Business Response

  Date: 02/27/2024

  Walmart received Ricardo ***** rebuttal arising from her original Better Business Bureau complaint. We have Escalated Ms. ***** complaint to our Consumer Privacy Team. and determined, Mr. ***** previously submitted a request to opt out of the sale or share of her personal information, either through Walmart.com website or by using the GPC signal on her browser. Our reviews are shared publicly, and to comply with Mr. *****'s request and prevent such sharing, we are currently not able to accept her reviews. We are looking at options, but currently we have no way to reverse one of these requests once it is completed.

  At this time, Walmart.com considers this matter closed. If either of you have any further questions or comments, please feel free to contact us.  

  Sincerely,

  Barbara

• Initial Complaint

  Date:01/17/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an artificial Christmas tree online on November 26, 2023 (order #*************). The expected delivery date was December 7, 2023. With no delivery by that date, I checked the tracking system and contacted Walmart for an update. The tracker indicated that the shipment was on route to Ontario. I flagged this with the customer service representative who assured me that the shipment would make its way to my address (in B.C.). Christmas came and went without any delivery. I again verified the tracking system and this time it said the shipment was delivered to an address in Kapuskasing Ontario. I again contacted Walmart to tell them this and request a refund. The representative acknowledged that my shipment was delivered to the wrong address and said someone would be in touch with me shortly to issue a refund. This was on December 29,2023. They told me I would hear back within one business day. I waited longer than that and heard nothing. I emailed Walmart on Jan 8, 2024 again requesting a refund and voicing my frustration at the length of time and effort this is taking to obtain a refund. On January 10, 2024 at 11am PST I received an email from Walmart saying I would hear back within 1 business day. I have yet to hear back. I think I have given Walmart sufficient time and grace to resolve this issue and I want a refund asap.

  Business Response

  Date: 01/22/2024

  Walmart received a Better Business Bureau complaint from Ms. Natalie ******* regarding her Canada Walmart experience. We thank you for bringing the recent Better Business Bureau complaint filed by Ms. ******* to our attention. We would like to express our gratitude for the opportunity to address Ms. *******’s concerns and for the time taken to provide us with valuable feedback. 
    
  In order to ensure a prompt resolution, we have escalated the matter to our dedicated team Walmart Canada, who will be reaching out to Ms. ******* directly. 
  
  Once again, we sincerely appreciate Ms. *******’s feedback and comments. Should either party have any additional questions or comments, please do not hesitate to contact us. 
    
  Best regards, 
  
  Karlithea
  Walmart

  Customer Answer

  Date: 01/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Natalie *******