Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

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  Walmart

  10420 Walmart Dr Hagerstown, MD 21740

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  Wal-Mart Stores, Inc.

  112 Carroll Island Rd Middle River, MD 21220-2208

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  Wal-Mart Stores, Inc.

  1811 Monocacy Blvd Frederick, MD 21701-4728

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  Wal-Mart Stores, Inc.

  2399 North Point Blvd Dundalk, MD 21222-1623

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 43" Sceptre TV ($166.37) and a 4 year extended warranty ($31.59) on Walmart.com Oct. 22, 2023 for a total of $197.96 (Order# ****************). The TV arrived with a damaged screen on Oct. 27, 2023. I immediately went online under my account and started the return process Oct. 27, 2023. Instead of a refund, I requested a replacement. Since, Walmart had already been paid for this TV and and 4 year extended warranty, on Oct. 22, 2023, the replacement TV and warranty cost was $0.00, as reflected on my account, at that time. The return options for the damaged TV were listed and I chose to return to the USPS (as I am located 5 minutes away) instead of the Fedex option which is an hour round trip for me (too costly a drive to return a damaged product that Walmart had sent me). I printed the label like 10 times but it kept stating Fedex on my label but the instructions clearly showed the option USPS box was checked. My spouse and I were perplexed but hoped the pre-paid label was still accepted by the USPS. Anyway, on Oct. 28, 2023 my husband took the TV to the USPS and were told it was a Fedex pre-paid label. My husband called me upset, rightfully so, to let me know he was driving an hour out of his way to Fedex to return the damaged TV Walmart had sent to us. I immediately called Walmart customer service (apparently oversees now) and told Diego about my situation and demanded compensation for the cost of returning that damaged TV, and also asked him to cancel my replacement, as I did not want the hassle of returning again, if I received a damaged replacement TV. I also pointed out the erroneous options listed online during the return process, to Diego. He issued me a $25 Walmart gift card for the gas expense of returning the TV an hour away and canceled my replacement order (I thought). However, after getting off the phone I discovered that even though the replacement order was started less than 24 hrs ago the system stated it may not be able to cancel the TV from being shipped, since it was already in processing. I had no idea that the 4 year extended warranty was the only item canceled ($31.59), as reflected in the email Diego sent me. But, I NEVER RECEIVED THAT REFUND FOR $31.59, even though the online Walmart online and phone automated system said it was refunded to me on Oct. 27, 2023. Fast forward to Oct. 31, 2023 and Fedex sent me notification with proof of delivery that Walmart signed for and received that damaged TV back to their return center that day. My online account did not reflect that nor had that replacement been canceled yet. So, I called Walmart customer service 800 #, dozens of times to clear up this issue, over the last 2 weeks, along with some emails, to no avail. Hands down the most frustrating aspect of this entire situation is directly due to the Walmart customer service team located in another country. The Walmart customer service representatives had such heavy accents, unrecognizable regional dialects and incorrect grammar that understanding them was truly impossible for me, at times, compounding my level of frustration. I would need a degree in linguistics to help me in our communication. Most reps seemed pleasant but the inability to understand and communicate was exasperating. And I spent many hours on the phone with them in my attempts. Anyway, I called dozens of times and spoke to various agents who gave me fake names, lied to me repeatedly about sending me emails of our phone talks to prove their promises made, repeatedly stating to me to expect my refunds in 7-10 day, that have since passed, a supervisor stating I would be getting that replacement TV "FREE" along with my refund of $166.37 for the returned TV, Reps hanging up on me repeatedly, being sarcastic and disrespectful and OUTRIGHT REFUSING TO LET ME SPEAK TO A SUPERVISOR. To top it off, the FTC would be very interested in the fraud these Walmart customer agents are committing. These Walmart customer service agents have doctored many of my Walmart orders without my knowledge or consent, all in the name of giving me help known only as "making concessions. It is straight up fraud, falsehood, misrepresentation, and no one could make heads or tails of what these Walmart customer service agents have done without reviewing their notes (IF THEY TOLD THE TRUTH). I would welcome Walmart corporate to listen to all of their recorded conversations with me. It is outrageously grotesque for any retailer to employ such erroneous means of handling business. Walmart needs to be honest, truthful and transparent in all business dealings. I cannot make heads or tails of these so called "concessions" and I even stated plainly to last rep I spoke to, a Walmart customer service supervisor, that it is wrong and unacceptable by me. Nonetheless, I am told this is the only means of getting my full refund back. Today is Nov. 17, 2023 and that last supervisor promised he would escalate my situation to Walmart and someone would contact me about this in order to refund me $31.59 for that 4 year extended warranty. The timeframe he gave me has come and gone. Also, the online Walmart automated system now states that it has not received my returned TV so they are going to re-charge me $166.37 for a TV I don't have, not once but twice! Outrageous!!! Therefore, I am reaching out to the BBB to submit my complaint to Walmart Corporate to resolve this fairly simple and easy refund that their incompetent oversees Walmart customer service reps cannot. Walmart has taken good faith money from me for goods paid for but never delivered (a brand new undamaged TV and 4 year extended warranty). The constant lies to appease me from various Walmart customer service reps (issuing supposed refunds, free TV, emails that they never intended to send me as proof of our conversations, all the fake names, etc..) is against FTC guidelines. Messing with my online account and falsifying my purchase history, so nobody can understand it. Again, against FTC guidelines and morally reprehensible to me as it is doctored with falsehood to misrepresent what has actually transpired. I spent hours with Walmart customer service reps trying to resolve this over the last 2 weeks and have had it with all the disrespect and hanging up on me repeatedly. The way that Walmart customer service reps treated me, and many others, says it all. Clearly, Walmart cannot be trusted to handle business dealings properly and I just want my Total refund on the TV and 4-year warranty back without any fraudulent re-charges and call it a day. I couldn't care less about any insincere apology from Walmart to me. They don't care about me or any other consumer, unless we walked away in mass to show them we have had enough of their greedy uncaring business practices. Which unfortunately, will never happen. Please Walmart, just give me the remaining amount due of $31.59 back onto my credit card and do not recharge me for that returned TV, in the amount of $166.37, as you have had it in your possession since Oct. 31, 2023. Note Fedex proof of delivery. I sincerely hope Walmart does not screw up my account any further so I have to file another complaint about this issue, that doesn't seem to have an end in sight, even though it is not that complicated. BTW, the BBB system won't let me list exact amount paid and exact amount I am seeking in refund. Crazy but insists on round number. Walmart can clearly see the amount still owed despite the BBB system requirements, so base it on my order and Partial refund I have already received. Thank you, D and G P

  Business Response

  Date: 11/24/2023

  Walmart received a Better Business Bureau complaint from Mr. ****** ****** on his recent order. I thank you for the opportunity to address Mr. ****** 's concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. ******'s complaint, I reviewed his account and order history. I have initiated the refund for the warranty please allow 5 to 10 business days for this to reflect. I have also messaged Mr. ******   directly to offer additional compensation.        
  
  Again, we thank Mr. ****** for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  
  Sincerely,
  ******
  Walmart Customer Care

  Customer Answer

  Date: 11/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order#**************** I placed an order 11/13/23 which included a Bose Ultra Sound bar. My package came the nxt day as promised. After opening the box my husband noticed the item we received wasn't what we ordered. I went into the Walmart app requesting a replacement. The app only had return to store for a refund as an option. I went into the store and was told they couldn't accept my return due to the return barcode not matching the item. I explained to them that was the reason for me coming in. They told me to call cust service & have them help me. I stayed in the store for 3-4 hours going over everything w/ the phone agent. After nothing was resolved, I left because my phone was dying. The last agent I spoke w/ provided me w/ corp cust service # ending in ****. An agent by the name of ********* answered. I reexplained the situation in full detail to her. She apologized for everything that I had dealt w/ & told me that she'll refund me my money. I asked her where do I need to send the sound bar that I received to and she told me to discard of it as I please. I asked her if she was sure that I can discard of it & she confirmed more than once. I said, wow okay. I asked if I could have her name; which she provided. She told me that I would receive an email confirmation & I should expect my refund within 5 bus days. We disconnected & I thought the matter was resolved. The next day, I realized that I didn't receive an email pertaining to my refund, so I called back. I ended up spending another 3 hours on phone reexplaining what I was told by *********. Everyone after her stated that I need to return the item. I explained that I'm unable to return it now because I gave it to a friend being I was told to discard it as I pleased & still rec my refund. I'm upset because I was told one thing & Walmart isn't honoring it. I told everyone to pull the call & they can hear me ask her if she's sure that I don't need to return the item in order to receive my refund.

  Business Response

  Date: 11/30/2023

  Walmart received a Better Business Bureau complaint from*Ms. **** ****  on her recent order. I thank you for the opportunity to address Ms.*****'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. ****'s  complaint, I reviewed her account and order history. I am currently working directly with Ms. **** on this concern.           
  
  Again, I thank Ms. **** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact me.
  
  Sincerely,
  ******
  Walmart Customer Care

  Business Response

  Date: 12/04/2023

  Walmart received a Better Business Bureau complaint from****** ******** on their recent order. I thank you for the opportunity to address ***** ********'s concerns and appreciate the time they have taken to provide us with feedback and comments.
  
  After Walmart received ***** ********'s complaint, I reviewed her account and order history. I Have reached out to ***** ******** directly to offer compensation for the broken items they received. They can dispose or donate what they have.
  
  Again, I thank ***** ******** for their feedback and comments. If either of you have any further questions or comments, please feel free to contact me.
  
  Sincerely,
  ******
  Walmart Customer Care

  Customer Answer

  Date: 12/07/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:11/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase (order number: ***************) on Walmart website for two laptops. While what I received is an air fryer. I contacted Walmart to return the air fryer and get refund which was rejected. It's not rationale. Walmart should give me the refund since they didn't send me laptops but an air fryer.

  Business Response

  Date: 11/29/2023

  Walmart.com received a Better Business Bureau complaint from Mr. ******** *** regarding his recent contact. We thank you for the opportunity to address Mr. ***’s regarding his concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  Per Mr. ***’s complaint he received an incorrect item and requested a refund for order#***************.
  
  After conducting a thorough investigation into Mr. ***'s complaint, we have taken immediate action to rectify the situation. We have promptly contacted the store responsible and addressed Mr. ***'s concerns. As a result, we have initiated a refund for the total amount of $658.00, which will be credited back to the original form of payment in 7 to 10 business days.
  
  Again, we thank Mr. *** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Best,
  *******
  
  
  

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They deactivated my account for no reason they offered me a refund and then deactivated my account for nothing

  Business Response

  Date: 11/27/2023

  Walmart received a Better Business Bureau complaint from ****** ****** regarding her recent order. We thank you for the opportunity to address Ms. ******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. ******’s complaint, we reviewed her account and order history. Ms. ****** discovered that her account was closed, and a refund was offered but could not be processed. On November 21, 2023, Walmart reviewed Ms. ******’s account and discovered that the account was closed by mistake. Walmart had Ms. ******’s account reopened and the promised refund was processed. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ****** for her feedback and comments. If either of you have any further questions or comments? Please feel free to contact us.
  
  Sincerely,
  
  ***** C.
  Walmart Customer Care
  

• Initial Complaint

  Date:11/20/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was informed that my Walmart.com account had been suspended because of a "series" of TOS violations. I have no idea what I've done. I'm not aware of committing any violation at all. I've called and messaged, and everyone I talk to says the same thing - they can't reinstate my account and they can't tell me what I supposedly did to cause this to happen. I don't even care about the reinstatement at this point, but I'm scared to death that I may be a victim of some kind of fraud myself, and I'm afraid of this affecting my credit rating in some way. I don't know what to do. I promise you that I am an honest person and if I really don't think I've done anything wrong. I wish I could give you specific details, but I don't have any because I honestly don't know what I'm being accused of. All I want is fairness. It can't be right to accuse someone of violations and to punish them for those violations but never tell them what the violations were. I want my name cleared and I want simple decency and fairness. I hope you can help me. Thank you so much for anything you can do.

  Business Response

  Date: 11/27/2023

  Walmart received a Better Business Bureau complaint from ***** **** regarding her recent order. We thank you for the opportunity to address Ms. ****’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. ****’s complaint, we reviewed her account and order history. Ms. **** discovered that her account was closed due to Terms of Service violation. Walmart had Ms. ****’s account reviewed and discovered the account was closed by mistake. Walmart reopened Ms. ****’s account. On November 24, 2023, Walmart contacted Ms. **** to inform her that the account was closed by mistake, and it was reopened. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. **** for her feedback and comments. If either of you have any further questions or comments? Please feel free to contact us.
  
  Sincerely,
  
  ***** C.
  Walmart Customer Care

  Customer Answer

  Date: 11/29/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  That said, though the resolution is satisfactory, the process I had to go through to get it was anything but satisfactory.  Please understand that I am not asking for anything.  You've settled your business with me.   I'm asking on behalf of others that you reconsider the way a situation like mine is handled.   I called and wrote multiple times asking for information,  but was refused - in some cases, rudely.  I was informed on a few occasions that my case had been re-examined and that nothing could be done.  If, as you say, this was a mistake (and I firmly believe it was), why did none of those re-examinations prove that?  I feel that I was guilty until proven innocent, and, unfortunately,  the only way to get that proof was to go through the BBB.  Again, I want nothing more from you, but I would like to ask that you amend your procedures to be more fair and decent.  Thank you for reading.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:11/17/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Below are the details of the problem: I ordered a Dyson V8 vacuum cleaner from Walmart.com Ref#*************** order placed on Nov 8 which was supposed to be delivered Sat Nov11. I received a small box in place of vacuum cleaner and when opened I got Eyebrow razor. I called in customer support and spoke to agent and sup. he suggested to return the package and issued a fedex return label. Package was supposed to be picked up on Monday but it did not and I had to call back on Mon to reschedule the pickup for Tues which was later picked up on Tues. On Saturday over phone sup. suggested to place the order again as I would receive the amount back in my walmart gift card in 3 hours when package is delivered to return center. Its 11/16 I have not received the refund neither I have received the new order which I placed. New Order was supposed to be delivered on 11/14 but from last three days its in my town and no body knows where it is. Customer care today 11/16 was pathetic was on call for 59 mins just to get the supervisor agent name was David. Before that was there on call with agent who pretended to be sup. name was Mohammad. I have spent more than 3-4 hours since Nov 8 over phone and have ~500 USD blocked in both orders. New Order #***************

  Business Response

  Date: 11/24/2023

  Walmart received a Better Business Bureau complaint from Mr. Sachin ***** on his recent order. I thank you for the opportunity to address Mr. ******* concerns and appreciate the time he has taken to provide us with his feedback and comments.
  
  After Walmart received Mr. *****'s  complaint, I reviewed his account and order history. I have sent a message to Mr. ***** offering to replace the gift card they used on the first order.
  
  
  Again, we thank Mr. ***** for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  
  Sincerely,
  Angela
  Walmart Customer Care

  Customer Answer

  Date: 11/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Sachin *****

• Initial Complaint

  Date:11/17/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered some supplements and a book. I received notification that all items were shipped and then I received notification that the items had been delivered but only the supplements were received. When I checked the tracking the book wasn't to be found after Las Vegas Nevada. I called Walmart.com and spoke to a representative who could not identify where the item was and he was stating he was going to try to have it deliver within 24 hours. I asked to speak to supervisor and if I thought the first person was rude Homer the supervisor surpassed him. Homer was not only rude and short with me but yelling at me. I informed him that this was not worth the book and to refund the cost of the book. He refused and basically told me to get loss and then put me on a hold eternal book without a further word. The first one offered me a discount on my next purchase I have no reason to buy anything more from Walmart. I think they forgot there is Amazon who is their leading competitor online. I want my refund of $13.90 plus taxes

  Customer Answer

  Date: 11/17/2023

  order number #***************

  Business Response

  Date: 11/29/2023

  Walmart received a BBB complaint from Mr. ******** regarding his recent order. We thank you for the opportunity to address Mr. ********’s concerns and appreciate the time he has taken to provide us with his feedback and comments. 
   
  After we received Mr. ********’s complaint, we reviewed his Walmart account and order history. Mr. ********’s order was from Better World Books, a third-party Walmart Marketplace Seller. When customers order products from a Marketplace Seller, the Seller manages and supports the order, including the product description, shipping, customer service, exchanges, and returns. Walmart provides information for each seller, such as contact information and return policies on the product details page and throughout the purchasing process. Per Walmart's Terms of Use,  
  
  “By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third-party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. “  
  
  On November 16, Mr. ******** reached out to customer care to see what the status of his book was, as he had received the other items but not the book. Customer care reached out to the seller who stated it had been delivered to his local post office. On November 17, we processed a refund of $15.24 back to his original method of payment. On November 28, we reached out to Mr. ******** to discuss his experience surrounding not receiving his order and to confirm a refund was issued back to his original method of payment. We apologize for the frustration this caused. As such, Walmart considers this matter closed. 
   
  Again, we thank Mr. ******** for his feedback and comments. If either of you have any further questions or comments, please feel free to contact us.  
   
  Sincerely,  
   
  Eric  
  Walmart 

• Initial Complaint

  Date:11/17/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order (Order# ***************) on Walmart which was supposed to be delivered by November 9, but it never shipped. They kept promising me it would ship within a day! I spoke to John in the Philippine, who was not helpful. He canceled my order without providing any assistance. Very disappointed!

  Business Response

  Date: 11/22/2023

  Walmart received a Better Business Bureau complaint from Ahmad ******** regarding his recent contact. We thank you for the opportunity to address Mr. ********** concerns and appreciate the time he has taken to provide us with his feedback and comments.
   
  After Walmart received Mr. ********** complaint, we reviewed his account and order history. I reached out to Mr. ******** to inform him that his package is scheduled to be delivered on November 24, 2023. As such, Walmart considers this matter closed.
  
  Again, we thank Mr. ******** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us. 
  
  Sincerely,
  
  
  Karlithea
  Walmart

  Customer Answer

  Date: 11/27/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Ahmad ********

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been banned from Walmart online. I am physically handicapped and have no way to get food. I usually go through Walmart Plus deliveries for groceries. I also often purchase items through Walmart online. I make my returns and refunds online. I have been banned from using Walmart online because I've made too many returns and asked for too many refunds. I took their unlimited refund/return rules too literally. I am so sorry for the returns and refunds that I have requested and received. I would like to know if I can be reinstated? I could be on a probationary period and will never make another refund or return request. I will be more judicious in my purchases. Is there anyway Walmart that you can help me? I have called Walmart plus and they have no other options. I am asking you Walmart for your help. I am disabled and have no other options . Please help! I'm so so so sorry this has happened. This is tearing me up inside. Thank you for reconsidering my case.

  Business Response

  Date: 11/20/2023

  Walmart received a Better Business Bureau complaint from ****** ****** regarding her recent order. We thank you for the opportunity to address Ms. ******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. ******’s complaint, we reviewed her account and order history. Ms. ****** discovered that her account was closed due to violation of terms of agreement. Walmart had the team that reviews accounts review Ms. ******’s account again. Unfortunately, the team has decided to keep Ms. ******’s account closed. Walmart does not take the closure of accounts lightly. The secondary review is very thorough and not denied without true consideration. Walmart understands that this is a frustrating experience and apologizes for the inconvenience this has caused. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ****** for her feedback and comments. If either of you have any further questions or comments? Please feel free to contact us.
  
  Sincerely,
  
  ***** C.
  Walmart Customer Care

• Initial Complaint

  Date:11/17/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered tissue from walmart. ORDERED TWO (2) Bathroom tissue cartoons of toilet paper. ONLY GOT ONE (1) carton.... They seem to ALWAYS RIP ME OFF. This will be my last order from WM. Order# ****************

  Business Response

  Date: 11/27/2023

  Walmart received a Better Business Bureau complaint from Mr. ****** regarding his recent contact. We thank you for the opportunity to address Mr. ******’s concerns and appreciate the time he has taken to provide us with his feedback and comments. 
   
  After Walmart received Mr. ******’s complaint, we reviewed his account and order history. On November 14, Mr. ****** placed an order on Walmart for two Angel Soft Toilet Paper, 24 Mega Rolls to be delivered. On November 15, they were delivered from his local store, he only received 1 of the 2 he ordered. We contacted Mr. ****** on November 27, to see if he wants us to process a replacement or to see if he wants the missing item to be refunded. We will process whichever option once we receive confirmation from Mr. ******. We apologize for the frustration this has caused. As such, Walmart considers this matter closed. 
   
  Again, we thank Mr. ****** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.   
   
  Sincerely,  
  
  Eric 
  Walmart