Complaints

This profile includes complaints for Walmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Walmart

  702 SW 8th Street, M.S. 0705 Bentonville, AR 72716-6209

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  Walmart

  10420 Walmart Dr Hagerstown, MD 21740

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  Wal-Mart Stores, Inc.

  112 Carroll Island Rd Middle River, MD 21220-2208

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  Wal-Mart Stores, Inc.

  1811 Monocacy Blvd Frederick, MD 21701-4728

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  Wal-Mart Stores, Inc.

  2399 North Point Blvd Dundalk, MD 21222-1623

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint involves two DIFFERENT Walmart charges for wrong items delivered. These are items ordered at their walmart website! Sep 16, 2023 order| Order# **************** $7.23 AND Sep 14, 2023 order| Order# *******-******** $34.65 When the WRONG items were delivered to me, items I did NOT order, I tried to reach a Customer Service person by going through their live chat. My first attempt was to get someone to email me about this which I had been able to do in the past but I could not get that to go through on these orders. Then I tried to reach someone live through their chat and that would not go through, either. I had let them know in the past my phone is not working properly and had to have responses by emails which was always done in the past. I also contacted the parties that actually send out the wrong items and both said they had refunded my money to Walmart!!! But Walmart is the one that CHARGED ME so they have to actually refund it to me and they have not done that!

  Business Response

  Date: 11/29/2023

  Walmart received a Better Business Bureau complaint from?Ms. Linda ****** regarding her recent contact. We thank you for the opportunity to address Ms. ******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.?
  ?
  After Walmart received Ms. ******’s complaint, we reviewed her account. Ms. ****** was refunded for order number **************** on 11/21/2023, and order number *************** on 11/25/2023. The money will go back to her original payment method within 7-10 business days. As such, Walmart considers this matter closed.
  
  Again, we thank Ms.?****** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us. ?
  ?
  Sincerely,?
  Melissa
  Walmart

  Customer Answer

  Date: 12/05/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Linda ******

• Initial Complaint

  Date:11/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12 November 2023, I ordered groceries online. Walmart cancelled my order due to "unusual account activity" and prompted me to change my password which I did immediately. I then reordered with the same card and this time I was told there was an issue with my card. I used another card and my order was also cancelled due to "unusual account activity". Since Walmart does not provide a phone number to call in this situation, I chatted with their BOT and requested a call back which I never received. Requesting the hold on my money be released immediately or Walmart pay interest every day my money is locked, and they owe me for 3 lost hours of my time. Please provide a written explanation why my orders are being cancelled. I will provide the order numbers when/if Walmart ever calls me back.

  Business Response

  Date: 11/21/2023

  Walmart received a Better Business Bureau complaint from Mr. ***** regarding his recent contact. We thank you for the opportunity to address Mr. *****’s concerns and appreciate the time he has taken to provide us with his feedback and comments. 
   
  After Walmart received Mr. *****’s complaint, we reviewed his account and order history. On November 12, Mr. ***** placed an order on Walmart to be delivered from his local store. Shortly after placing the order, Mr. ***** received an email stating that the order was canceled due to unusual activity. As instructed in the email, he changed his password and attempted to place the order again, and it also canceled.  Mr. ***** attempted to reach out to customer care via chat to have them call him for additional information but never received a call. On November 20, we partnered with our fraud department to review the cancelations, it was determined that the orders were canceled in error, and that the customer can resume placing orders. We reached out to Mr. ***** on November 21, to discuss his experience surrounding the cancelations and to let him know he can resume placing orders on his account. We have also offered to provide him with a $20 gift card for the experience. We apologize for the frustration this has caused. As such, Walmart considers this matter closed. 
   
  Again, we thank Mr. ***** for his feedback and comments. If either of you has any further questions or comments, please feel free to contact us.   
   
  Sincerely,  
  Eric
  Walmart 
  
  

  Customer Answer

  Date: 11/21/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Patrick *****

• Initial Complaint

  Date:11/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been going back and forth with Walmart for atleast a year. Below is the communicate I emailed to them during my last communication with them which to this day I have no response. HI I SIGNED UP FOR A MEMBERSHIP BACK IN NOVEMBER/DECEMBER AND CANCELED THE ACCOUNT SHORTLY AFTER (WITHIN DAY) BUT FOR WHATEVER REASON WALMART CONTINUES TO CHARGE ME. I'VE CALLED IN MULTIPLE TIMES OVER THE LAST 6 MONTHS AND WAS LIED TO SAYING THAT THEY WERE GOING TO CANCEL AND REFUND THE MONEY AND AFTER THEY SO CALLED ESCALATED IT. HOWEVER, WALMART CONTINUES TO CHARGE MY CARD EVERY MONTH. WHEN I CALLED IN LAST THEY REFUSED TO CANCEL THE ACCOUNT AND YET WENT ON AND ON ABOUT BENEFITS OF THE MEMBERSHIP AFTER ASKING TO CANCEL IT! THEN THE LADY SAID WELL I WILL GIVE YOU 2 FREE MONTHS INSTEAD OF CANCELING THE ACCOUNT AND I TOLD HER NO THEN SHE SAID OK WELL I WILL ONLY REFUND THIS MONTH AND THEN ESCALATE IT. I INFORMED HER THAT THIS WAS THE SAME LIE I WAS TOLD BEFORE AND YET THEY ARE STILL CHARGING ME. SHE THEN SAID SO DO YOU WANT ME TO CANCEL THE ACCOUNT AND I THEN TOLD HER AGAIN OF COURSE I DO THAT'S WHY I CALLED IN . AT THIS POINT SHE SAID THE SAME THING PRETTY MUCH AGAIN AND I TOLD HER TO PUT A SUPERVISOR ON THE PHONE WHICH SHE REFUSED TO DO AND HUNG UP THE PHONE. THIS IS RIDICULOUS AND I WANT MY BACK ASAP. IF DON'T GET MY MONEY BACK WITHIN 72 HOURS AND GET A RESPONSE FROM YOU ALL I WILL TAKE OTHER MEASURES BECAUSE WALMART IS GETTING OUT OF HAND AND I SHOULDN'T HAVE TO ASK THAT I DONT KEEP GETTING CHARGED FOR A CANCELED ACCOUNT AND I AM NOT CONCERNED ABOUT THE BENEFITS BECAUSE I DON'T NEED IT!

  Business Response

  Date: 11/17/2023

  Walmart received a Better Business Bureau complaint from Ms. Sabrina ****** regarding her recent order. I thank you for the opportunity to address Ms. ******'s concerns and appreciate the time she has taken to provide me with her feedback and comments.
  
  After Walmart received Ms. ******' s complaint, I reviewed her account and order history. I reached out  to reach Ms. ****** directly and was unable to make a connection. Please have Ms. ****** reach out at her earliest convenience so we can get this issue resolved.
  
  
  Again, we thank Ms. ****** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact us.
  
  Sincerely,
  Angela
  Walmart Customer Care

  Business Response

  Date: 12/01/2023

  Walmart received a Better Business Bureau complaint from?Ms. Sabrina ****** on her recent order. I thank you for the opportunity to address Ms.?******'s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms.******'s complaint, I reviewed her account and order history. I have not found an account under this email that has a Walmart plus membership. I have reached out via phone and email can The customer confirm the correct email and phone number?            
  
  Again, I thank Ms. ****** for her feedback and comments. If either of you have any further questions or comments, please feel free to contact me.
  
  Sincerely,
  Angela
  Walmart Customer Care

  Customer Answer

  Date: 12/01/2023

  
  Complaint: ********
  
  I am rejecting this response because: in a previous message they stated that they tried to reach out to my by phone. I never gave bbb a phone number so Cleary they were able to find my account. I will get the law involved if need be because this illegal and unnecessary. 
  
  Sincerely,
  
  Sabrina ******

• Initial Complaint

  Date:11/13/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has still not fulfilled order from their November 8 “Black Friday sale”. Headphone showed available and no problems were indicated at check out. Now order still shows “pending” from store. This NEVER works. This store is unable to fulfill orders. I would like Walmart to ship me a pair from the warehouse.

  Customer Answer

  Date: 11/13/2023

  Walmart was able to fulfil the order properly and no further action is need. Thank you!

• Initial Complaint

  Date:11/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Now I am told that my order was cancelled and the store had no idea where it is ??Where is my order for today , Friday, November 10, 2023, no one know and am giving me answers . I am at a action spot without food. I am angry as I placed this order a day before and now Custer service is telling me that I need to pickup an order I placed as a delivery a day ago. Order date: Thu, Nov 9, 2023 Order number: **************** We’re sorry – your delivery is delayed Hi Dr ******, Your delivery from store will arrive later than planned. We estimate your delay is less than 2 hours, and we’ll keep you updated. We’ll let you know when your order is on the way. If this no longer works with your schedule, you have the option to reschedule your delivery, switch to a pickup, or cancel in your order details. Dr. ****** B. *******

  Business Response

  Date: 11/20/2023

  Walmart received a Better Business Bureau complaint from Ms. ****** ******* regarding her recent contact. We thank you for the opportunity to address Ms. *******’ concerns and appreciate the time she has taken to provide us with her feedback and comments. 
   
  After Walmart received Ms. *******' complaint, we reviewed her account and order history. We reached out to Ms. ******* and confirmed that the store has contacted her and addressed her issues. As a gesture of goodwill, a gift card was provided for the inconvenience caused. As such, Walmart considers this matter closed. 
  
  Again, we thank Ms. ******* for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.  
   
  Sincerely,
    
  *********
  Walmart 
  
  

• Initial Complaint

  Date:11/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/10/2023 Walmart.com attempted to charge my card I had authorized on file for 107.95 for annual membership however I had canceled card due to it being lost. As a result of the declined payment on that card Walmart then attempted to charge 4 other cards attached to my account that I've previously used while shopping but never attached to account or authorized to be charged for annual membership. I called Walmart at 8:55 am central on 11/10/2023 and was advised in recording by billing department that that was not a term or condition to the membership that if card on file is not accepted the system will run any cards on the account. I spoke with ********* who advised me that 1 of the 5 cards was successful ending in ****( does not belong to me) and she would be sending me a refund of the amount and confirmation would be sent in email. I called back at about 2:00pm and spoke with ******** in billing who then advised me she could not refund fee because only 1 card was charged. I informed her that was not the saved card on file and she could view my history to verify that and I also advised her previous rep had advised m in recording that the fee would be refunded. i requested to speak with a supervisor several times and she denied my request"per policy" she stated she could not transfer me until she could see if she could resolve issue. After several holds he then tells me she still cant refund. I advised if not in Policy for plus membership terms, charging other cards without my verbal or written consent was illegal and I could sue. ******** then tried to get me to call the membership team although I was sent to billing this am by customer service and previous rep advised in RECORDING that was not how the program works and she was refunding the card. After an hour call and several request then demands for a supervisor ******* took call and did not resolve . The owner of the card is will be disputing fee.

  Business Response

  Date: 11/20/2023

  Walmart received a Better Business Bureau complaint from Ms. ******* ***** regarding her recent contact. We thank you for the opportunity to address Ms. *****’ concerns and appreciate the time she has taken to provide us with her feedback and comments. 
   
  After Walmart received Ms. *****' complaint, we reviewed her account and order history. We reached out to Ms. ***** and confirmed that a refund of $107.80 was processed on November 10, 2023. It may take up to 5 business days to post to her account, depending on the processing time of her financial institution. As such, Walmart considers this matter closed.
  Again, we thank Ms. ***** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.  
   
  Sincerely,
    
  *********
  Walmart 

• Initial Complaint

  Date:11/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sit-stand desktop converter from Walmart on October 2, 2023. I returned the item on October 6, 2023 via FedEx to Walmart. I have called repeatedly regarding the status of my refund and have been told each time that i had to wait 7-10 business days for the refund. I have done this twice now and called again today to check on the status of the refund and was told that a ticket would need to be made. Which I would have to wait another 7-10 business days for a refund. Basically, Walmart has had my money that they owe me for over a month now. I returned the item unopened and did everything required on my behalf to have a refund issued. Walmart has no reason to hold the refund that is due.

  Business Response

  Date: 11/21/2023

  Walmart received a Better Business Bureau complaint from Ms. ******* ********'s regarding order#***************. We would like to express our gratitude for the opportunity to address Ms. ********'s concerns and for the time taken to provide us with valuable feedback.
  
  Ms. ******* ******** complaint was regarding the status of her refund for a sit-stand desktop converter that she had purchased from Walmart on October 2, 2023. Per Ms. ********, he has followed the return process and called the customer service, and she was informed that a ticket would need to be created for the return issue. Furthermore, I was told that an additional 7-10 business days would be required for the refund to be processed.
  
  Upon reviewing the complaint, we have thoroughly examined the refund status and determined that it was already submitted on 11.10.23 for manual refund. Please note that the manual refund process typically takes 7 to 14 days to complete.
  
  As the refund is currently in progress, there are no additional steps required from our end. We have also sent you Ms. ******** confirming that the refund has been processed on 11.10.23.
  
  We have sent an email to Ms. ******** and advised we have confirmed the refund has processed on 11.10.23.
  
  Once again, we sincerely appreciate Ms. ********'s feedback and comments. Should either party have any additional questions or comments, please do not hesitate to contact us.
  
  Best regards,
  
  *******

  Customer Answer

  Date: 11/23/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  I grace been asking for this refund since the beginning of October. This is the second time that a manual refund was “issued” and I still have not received a refund. I have been advised to check with my bank to see if it was something on their end preventing the receipt of the refund. I have checked with my bank and there is nothing pending.  My bank would never withhold a refund manual or otherwise. It has been almost 2 months since I returned the item and I want the refund that I have been promised numerous times.
  Sincerely,
  
  ******* ********

  Business Response

  Date: 11/27/2023

  Walmart.com received Ms. ******* ********’s rebuttal arising from her original Better Business Bureau complaint. We regret that we were unable to provide a satisfactory resolution to her concern and appreciate her additional feedback.   
  
  After carefully reviewing Ms.********'s concern, we want to inform you that we have thoroughly investigated the matter and have found no additional insight to offer in response to the rejection response. We are confident that the appropriate resolution was submitted for a manual refund on 11/10/2023 for order#***************. This refund can take 7-14 business days for the customer to receive in the account
  
  We understand that your satisfaction is of utmost importance, and we want to ensure that Ms. ******** feels supported throughout this process. Our payments team can be reached by phone, and they will be able to set up a conference call with their financial institution by calling ************ option 2 option 5.
  
  At this time, our response remains unchanged and Walmart.com considers this matter closed.  If either of you have any further questions or comments, please feel free to contact us.   
  
  Sincerely,   

  ******* 
  

  
  

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For order #*************** I purchased a dining table set with issues. I asked the manufacturer to send me the leather pieces for the dining table set and received nothing. It is a 3rd party that was fulfilled my Walmart: The item is called Gymax 5 piece dining set glass top table: I purchased the warranty with the item. I messaged the company like twice and received no response.

  Business Response

  Date: 11/22/2023

  Walmart received a Better Business Bureau complaint from ****** ******** regarding her recent contact. We thank you for the opportunity to address Ms. ********’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After Walmart received Ms. ********’s complaint, we reviewed her account and order history. We have escalated the details regarding order ending in **** to Gymax. They have confirmed Ms. ********’s response to their communication and advised they will provide a resolution to her directly. As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ******** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,
  ***********
  Walmart
  
  

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Spray & Forget Outdoor Cleaning product 1 gallon size on www.walmart.com on 11/2/2023. My order number is ****************. I received an email confirmation confirming my payment of $20.04 and expected delivery date. I received an email that the order was delivered to me on November 7, 2023 but there was no package left anywhere on my property. I live in a single family home. I called Walmart customer service to report the problem that I had not received the "delivered" package, and request a refund since I did not receive the product that I paid for. I confirmed that my shipping address was correct on my order and talked to my next door neighbor to confirm they had not received my package in error. Walmart Customer service told me that someone by the name of T. ****** had signed for the package and they will not issue a refund to me since the delivery was accepted by T. ******. None of my neighbors have that name, and my last name is NOT ******, so I have NO idea who that is. I did a Google search to see if anyone with that name lives on my street, and no one with that name was found. T. ****** does not live at my address or on my street. I asked Walmart why would they accept a signature from a person I do not know, with a last name different from me, who does not live at my address? I paid for the product and deserve to receive what I paid for. Since Walmart did not deliver to me what I paid for, I deserve a refund to my original method of payment on my credit card. I can't believe a company like Walmart would treat its customers this way and deny my refund request using the excuse that "T. ****** signed for the delivery".

  Business Response

  Date: 11/15/2023

  Walmart.com received a Better Business Bureau complaint from Ms. Janet ****** regarding her recent order. We thank you for the opportunity to address Ms. ******’s concerns and appreciate the time she has taken to provide us with her feedback and comments.
  
  After we received Ms. ****** complaint, we reviewed her Walmart.com account and order history. On November 2, 2023, Ms. ****** purchased Spray & Forget Sprat & Forget Ready-to-Use House & Deck Outdoor Cleaner Nested Trigger Spray Bottle, 1 Gallon, a third-party Walmart Marketplace Seller. Per Walmart.com's Terms of Use:
  
  "By purchasing a product from any of our Marketplace Retailers, you acknowledge that all Walmart Marketplace orders will be fulfilled by the third-party Marketplace Retailer and not Walmart. The Marketplace Retailer (and not Walmart) will be responsible for all processing, shipping, returns, and customer service related to your Walmart Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page."
  
  We reached out to Ms. ****** and confirmed that a refund of $20.04 was processed, as a courtesy exception on November 15, 2023. It may take up to 5 business days to post to her account, depending on the processing time of her financial institution.  As such, Walmart considers this matter closed.
  
  Again, we thank Ms. ****** for her feedback and comments. If either of you has any further questions or comments, please feel free to contact us.
  
  Sincerely,
  
  Karlithea
  Walmart

• Initial Complaint

  Date:11/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I need a refund to the original method of payment for Order# ****************. The two items are Halloween 7" Battery-Operated Black Hanging Candles, with Orange Flickering LED Bulb, 4 (Qty 2). I called Walmart and was told the items would be refunded and the wrong item was refunded. Then I called back and spoke to two people. The first person had to transfer me and ensured me that I wouldn't have to explain myself to the 3rd person but that was not the case. And the third person did not help me. I encourage Walmart to listen to the calls. This total process took more than 30 minutes. In addition I need a FedEx return label for this same order for Halloween Boo Treat Plastic Bucket, Multicolor, 5 Quart, Way to Celebrate (Qty 1). I really hope Walmart improves their customer service experience.