Reviews

The staff is HORRIBLE! DO NOT STAY AT THIS HOTEL. You are better off sleeping in your car. The guy at the counter is BEYOND rude. If you turn the air down in the room, it sounds like crickets. Dust was EVERYWHERE. Breakfast was disgusting! And I wasn’t even going to complain about all of that until now. I stayed 1 night! I checked out and got a receipt that said 120.17. Later I noticed an additional charge on my card. Now I’m fighting an additional 150 on top of the 120 because “I had too many people in the room” there were a total of 3 people in the room! RIDICULOUS! The guy at the hotel is lying, and saying we had an obscene amount of people staying in one room! Instead of investigating this the corporate line that I called are believing his lie! Simply looking at the lobby/hallway cameras and watching who and how many people came out of one one room the next morning would show who’s lying. I’ve never felt so unfairly treated! I’ve worked in customer service for 10 plus years, and I know this is definitely not the standard! All I was seeking was my 150 back. But now Im owed an apology plus!

My wife booked at this location and we received a reservation approval via email. We arrived at this location on the reserved date on July 25, 2023 at around 5:30pm. We were given our room keys at room 208 but when we opened the door, there is another person in the room. We went down the lobby again and the front desk personnel who assisted us initially took our key and promised that she will take care of it but never came out after doing to the back office. The other front desk personnel assisted us and gave us room 215 but upon entering the room it was very dirty, smell cigarette smoke and was not cleaned. We went down again and looked for the manager but the manager refuse to come out but I insisted to talk to the manager and came out very rude and told us that we have to leave the hotel because there is no available rooms. The manager (on duty on July 25, 2023 at around 5:30pm) refused to provide his name and threatened us to leave in 30mins or he will call 911 on us. He was very unprofessional and rude and did not even gave us our copy of the refund of our stay but eventually gave it to us when we surrendered our keys. This is a clear case of inconvenience to us. I have 3children and we travelled from Indiana. I have use holiday inn a lot of times and never been disrespected like this before. I would like to request to the management of Holiday Inn to do an investigation and make necessary disciplinary action on this manager.

My wife and I stayed at this hotel the night of April 19. Our room was hot and we could not get the temperature down. My wife got up the next morning and cut her leg on a piece of metal that was protruding from the bed frame. Now, almost a month later, she still has a scar and probably will forever. I complained when we checked out. She showed them the cut. They were kind enough to give us two bandaids. They told us they would give us a fifteen dollar credit, then they checked and told us no they couldn't give us any credit because we had booked it through a third party. I BOOKED THE ROOM FROM A TOLL FREE NUMBER THAT WAS ON THEIR WEBSITE. How was I to know it was booked through a third party. I thought i was talking to someone with Holiday Inn Express because I had called the number that was on THEIR website. Later, I called to speak to the manager, Ms Shade. She was in a meeting so I left my number and asked that she call me. I tried fot a coulple of days to get hold of her. No calls back. I guess Ms Shade is too important to return the calls of her customers.. All it would have taken was her to call me and I would have never filed this complaint. I would like some of my money back.