Business ProfileforBig O Tires Cave Creek

I have had an awful experience with this location of Big ** It started with them putting the wrong tires on the truck. They replaced them and corrected the mistake but the alignment was off on the truck. I brought the truck in 3 different times in the 10 days or so after the initial alignment, each time telling me it was fixed. The truck was pulling to the right. Finally in the last visit I was told the alignment is straight but they were having trouble getting the steering wheel to be perfectly aligned as it was slightly off to the left. I now have two front tires that are destroyed because the alignment was never actually fixed. I went in on Monday 6/12 and spoke with ***************** about the situation and asked them to replace the tires. He told me he would order the tires and talk to his ** and for me to come back next day. *** didn't even look at the tires to see the abnormal wear. I go in on Tuesday 6/13 and speak with *** again. All he tells me is the ** never showed up and he doesn't control the **'s (Blade I believe) schedule. He would call me when the ** gets in which would be shortly. Never heard from him. So I called same day around closing. Was told ** never showed up. I call again Wednesday 6/14, *** tells me they want tire **************** but won't tell me why knowing full well a tire rotation will not fix a bad alignment and instead of having 2 destroyed tire I would have 4. *** tells me he will let his ** know and call me back. Nothing later on Wednesday or Thursday from ***. So I call again this morning. They are not going to replace the tires that are ruined because I was lied to about the alignment being fixed, because the tires had not been rotated. Again all this would have done is destroy all 4 tires because this is not normal tire wear. 5 days of constantly contacting the location for them to do what was right as the tire damage is clearly caused by a bad rotation. Which again, no one in the store even bothered to look at.