Business ProfileforBig O Tires Store #4248

Brought my truck in for a simple alignment. Paid for the alignment and the one year alignment package. They said the work was complete and that they test drove it after to make sure work was fine. They did not test drive it because I was there at the shop when they pulled it out of the garage and now the truck drives worse than before. I called and told them that after driving a couple miles down the road and they said they are not used to lifted trucks so maybe that was why. I went in the following day to ask for a refund and they refused saying that an alignment was done so they would not refund it and when I asked for the manager to take a test drive to show him he refused saying he couldnt leave even though there was a shop full of people there. I told them that I felt like I was being ripped off since I offered to show them how the work was not completed and that they refused to look at it until a later date which at that point would mean they could claim it was not because of them and all they could offer was for them to try and do the work again later in the week. Its only $150 but I cant trust them with my vehicle anymore after making the situation worse and do not want them to damage anything else.