Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Aspen Dental has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Aspen Dental

      1155 S Power Rd Mesa, AZ 85206-3715

    • Aspen Dental

      1775 E Florence Blvd Ste 14 Casa Grande, AZ 85122-4839

    • Aspen Dental

      15530 W Roosevelt St Goodyear, AZ 85338-6216

    • Aspen Dental

      475 E Bell Rd Ste 150 Phoenix, AZ 85022-2348

    • Aspen Dental

      2827 W Peoria Ave Phoenix, AZ 85029-5217

    Business ProfileforAspen Dental

    Dentist
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 20 Customer Reviews

    Customer Complaints

    32 complaints closed in last 3 years

    15 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offer general dentistry, endotics and prosthodontic services.

    Business Details

    This is a multi-location business.

    Find a Location

    Aspen Dental has 8 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Aspen Dental

        1155 S Power Rd Mesa, AZ 85206-3715

      • Aspen Dental

        1775 E Florence Blvd Ste 14 Casa Grande, AZ 85122-4839

      • Aspen Dental

        15530 W Roosevelt St Goodyear, AZ 85338-6216

      • Aspen Dental

        475 E Bell Rd Ste 150 Phoenix, AZ 85022-2348

      • Aspen Dental

        2827 W Peoria Ave Phoenix, AZ 85029-5217

      Location of This Business
      1155 S Power Rd, Mesa, AZ 85206-3715
      BBB File Opened:
      6/14/2006
      Years in Business:
      25
      Business Started:
      3/18/1999
      Date of New Ownership:
      2/1/2007
      Business Incorporated:
      3/18/2009
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      Type of Entity:
      Corporation
      Alternate Business Name
      • Aspen Dental Management, LLC
      Business Management
      • Ms. Julie Grover, Regulatory Relations Manager
      Contact Information

      Customer Contact

      • Miss Carrie Renfer
      • Ms. Julie Grover, Regulatory Relations Manager
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      32 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      04/19/2024

      Complaint Type:
      Product Issues
      Status:
      Unresolved
      On 10-18-2024 at the request of Aspen Dental I returned my lower partial dentures that I was having issues with. They were returned to *************************** Aspen Dental office manager at the ******** location. Aspen Dental keeps insisting that they have provided my insurance Delta Dental a refund back on 12/20/2023. However, As of today, 04-19-2024 Delta Dental haven't received the refund despite numerous calls.This refund that has not yet been received by Delta Dental is causing issues regarding payment to my current dentist, *****************************. I really need your assistance to resolve this issues, please. I'd be very grateful for your time.
      Read More

      Customer Reviews

      20 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Paul W

      1 star

      07/17/2024

      Aspen Dental (specifically the ********* location) takes your money up front and never provides the service. You get the run around when you try to schedule an appointment...no one answers the phone and no one ever calls you back. They have no hours posted on their door or window, and you get scheduled without them talking to you for an appointment at 3:15 pm on a Friday. When you get there, because you can't reach anyone to confirm, the shop is closed and the doors locked. This is after they took over $1200 from you. They are a lousy operation and not responsive to customers. Don't even bother going there...you're wasting your time. They charge for things that other dentists don't charge for you'll find out. They won't refund your money when they haven't performed a service...even when you write them. Check all the complaints that are online for you to see. We wouldn't even give them 1 star for service.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.