Reviews
This profile includes reviews for Bridgecrest's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 702 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromJames M
Date: 11/10/2025
I am filing a formal complaint against *******, Jaguar, and Bridgecrest regarding a major engine failure and the lack of assistance from all parties involved.I purchased a 2018 Jaguar [Model Name] from Carvana on Mothers Day in May 2023, and the vehicle was financed through Bridgecrest. The car had approximately [mileage at purchase] miles at the time of purchase and has been properly maintained with regular service since ******* only ****** miles, the engine completely failedjust ***** miles beyond the 60,000-mile warranty limit. An engine failure at this mileage is unacceptable and clearly not normal wear and tear, especially for a premium vehicle such as a Jaguar.I have contacted *******, Jaguar, and Bridgecrest seeking help or some form of assistance. Despite explaining that this failure occurred barely past the warranty coverage, none of the three companies have offered any support. ****** refuses goodwill assistance, ******* has declined responsibility as the selling dealer, and Bridgecrest has not offered any support or relief, even though I am now making payments on a vehicle that no longer runs.This situation has caused significant hardship. I cannot afford to continue paying for a car that is inoperable through no fault of my own. If I do not receive assistance or a fair resolution, Bridgecrest can arrange to pick up the vehicle, as I cannot continue to make payments on something that does not run.Desired Resolution:Jaguar to repair or replace the engine at no cost, or Carvana and/or Bridgecrest to contribute financially toward the repair, or A fair resolution that releases me from the loan obligation if the vehicle remains inoperable.I have all maintenance and service records available to demonstrate that the vehicle has been properly cared for.
Bridgecrest
Date: 11/12/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We regret to hear our customer has become dissatisfied with ********************** and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, a member of our team will be reaching out to them via phone within the next ***** business hours. Should our customer need assistance in the meantime, they may contact our *************************** directly at ************.Bridgecrest
Date: 11/12/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We regret to hear our customer has become dissatisfied with ********************** and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, a member of our team will be reaching out to them via phone within the next ***** business hours. Should our customer need assistance in the meantime, they may contact our *************************** directly at ************.Bridgecrest
Date: 11/12/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We regret to hear our customer has become dissatisfied with ********************** and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, a member of our team will be reaching out to them via phone within the next ***** business hours. Should our customer need assistance in the meantime, they may contact our *************************** directly at ************.Bridgecrest
Date: 11/12/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We regret to hear our customer has become dissatisfied with ********************** and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, a member of our team will be reaching out to them via phone within the next ***** business hours. Should our customer need assistance in the meantime, they may contact our *************************** directly at ************.Review fromDonna E
Date: 11/09/2025
On 10/30/25, I purchased a 2017 ***** Traverse. At the time of purchase, I signed the contract but I was not given the option to refuse gap insurane and lojack. This company forces people to take gap insurance and lojack as part of their loan which makes the monthly payment vey high especially at 28.4 % interest. I do not need these addirional expenses. I was never given the option to refuse it.Bridgecrest
Date: 11/11/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We regret to hear our customer has become dissatisfied with ********************** and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, a member of our team will be reaching out to them via phone within the next ***** business hours. Should our customer need assistance in the meantime, they may contact our *************************** directly at ************.Bridgecrest
Date: 11/11/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We regret to hear our customer has become dissatisfied with ********************** and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, a member of our team will be reaching out to them via phone within the next ***** business hours. Should our customer need assistance in the meantime, they may contact our *************************** directly at ************.Bridgecrest
Date: 11/11/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We regret to hear our customer has become dissatisfied with ********************** and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, a member of our team will be reaching out to them via phone within the next ***** business hours. Should our customer need assistance in the meantime, they may contact our *************************** directly at ************.Review fromChalena M
Date: 11/07/2025
Bridgecrest car company Is very unprofessional they lied To me back in ******* and repo My vehicle and now want me to pay The remaining balance of what they ******* NOT BUY ANY VERY FROM THESE SCAM RIP OFF COMPANY THE CUSTOMER SERVICE IS VERY UNPROFESSIONAL AND GIVE YOU THE WRONG INFORMATION. I WOULD NEVER BUY A CAR FROM THEM AGAIN. WORST COMPANY EVER THEVIES THEY STEAL YOUR MONEY AND THERE IS NO WARRANTY ON THE VEHICLES.JUST DO NOT BUY FROM THEMBridgecrest
Date: 11/10/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We regret to hear our customer has become dissatisfied with ********************** and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, a member of our team will be reaching out to them via phone within the next ***** business hours. Should our customer need assistance in the meantime, they may contact our *************************** directly at ************.Review fromKatarina F
Date: 11/07/2025
Definitely one of the worst companies. Very high interest rates make it impossible to pay off your car. They will never work with you to defer payments. I was always on time for 2 years, than my mom passed and had to take care of my dad for a month..no deferment. Recently the transmission went out and I'm trying to cone up with 4000 to fix it, again no deferment and threatening to reposess it. They seriously want to repossess a dead car? I was only requesting a month deferment as I'm selling my home and would be able to pay it off, but no. They really need to be investigated as they take advantage of those with bad credit who are trying to rebuild. They only make it worse.Bridgecrest
Date: 11/11/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We regret to hear our customer has become dissatisfied with ********************** and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, a member of our team will be reaching out to them via phone within the next ***** business hours. Should our customer need assistance in the meantime, they may contact our *************************** directly at ************.Review fromRonald J
Date: 11/05/2025
This company sent somebody out to repossess a car that is in my name. I have the title to the vehicle and now theyre giving me the runaround about giving me back my vehicle. I bought the part from an auction because it was abandoned and I had the title for it and because the person that owned it before me never satisfied the loan they still came and took the car so now I have an attorney involvedBridgecrest
Date: 11/07/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We are sorry they have become dissatisfied with Bridgecrest and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, we encourage them to contact our *************************** directly at ************.Bridgecrest
Date: 11/07/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We are sorry they have become dissatisfied with Bridgecrest and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, we encourage them to contact our *************************** directly at ************.Review fromJennifer J
Date: 11/04/2025
Horrible! No amount of communication can stop this company from calling.1 day behind and I got 3 calls spoke to 2 different people advising "I will ensure this stops" payment was made by debit so it went immediately threw and still got multiple calls a day for 2 consecutive ******* not use this company no matter how bad your credit may be.Thankfully I refinanced!Bridgecrest
Date: 11/06/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concern. We regret to hear our customer has become dissatisfied with Bridgecrest and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customer’s concern is properly addressed, a member of our team will be reaching out to them via phone within the next 24-48 business hours. Should our customer need assistance in the meantime, they may contact our Customer Service Department directly at 800-967-8526.Review fromMaureen D
Date: 11/03/2025
Awful to deal with! They straight up lie to you. There are no extensions even though they tell you to not pay and check back in 2 weeks to see if you qualify for the extension. You keep checking in, make partial payments, and still never qualify! The best part is that they will call you multiple times a day every single day while you are simply doing exactly what they tell you to do. Then, they slap you with late fees! The interest rate is outrageous and they will not work with you even when you are paying on time and trying to do the right thing! I cant wait to get rid of this awful company! Please stay FAR AWAY from bridgecrest.Bridgecrest
Date: 11/05/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We are sorry they have become dissatisfied with Bridgecrest and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, we encourage them to remain in contact with our *************************** directly at ************.Bridgecrest
Date: 11/05/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We are sorry they have become dissatisfied with Bridgecrest and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, we encourage them to remain in contact with our *************************** directly at ************.Bridgecrest
Date: 11/05/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We are sorry they have become dissatisfied with Bridgecrest and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, we encourage them to remain in contact with our *************************** directly at ************.Bridgecrest
Date: 11/05/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We are sorry they have become dissatisfied with Bridgecrest and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, we encourage them to remain in contact with our *************************** directly at ************.Review fromSophia G
Date: 10/30/2025
Bad for business my car was fire damage and they told me its nothing they can do they wont even remove the car from property or send title to get it towedBridgecrest
Date: 11/04/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We regret to hear our customer has become dissatisfied with ********************** and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, a member of our team will be reaching out to them via phone within the next ***** business hours. Should our customer need assistance in the meantime, they may contact our *************************** directly at ************.Review fromScott M
Date: 10/30/2025
******* sold me a vehicle with a bad ****** and bridgecrest is trying to force me to keep a loan with in the first 14days of the contract. I gave them an option to pause the loan until we are confident the vehicle can be corrected. They stated they wont work with me. This isnt a bank. They are high interest no customer service funders. Dont accept a loan from bridgecrest they will torch your credit if you dont know your legal rights. (10yr Auto Finance Manager Wrote this message) lack of fiduciary duty will force me to take this to CPA and AG nextBridgecrest
Date: 11/03/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We regret to hear our customer has become dissatisfied with ********************** and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, a member of our team will be reaching out to them via phone within the next ***** business hours. Should our customer need assistance in the meantime, they may contact our *************************** directly at ************.Bridgecrest
Date: 11/03/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We regret to hear our customer has become dissatisfied with ********************** and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, a member of our team will be reaching out to them via phone within the next ***** business hours. Should our customer need assistance in the meantime, they may contact our *************************** directly at ************.Review fromLakieya H
Date: 10/29/2025
Bridgecrest is awful we are in the middle of a government shutdown and they have billed me 3 late fees in one month and the car note is only a 2 weeks late. These people are money hungry and have no compassion to the people who actually have to work with no pay to charge 3 late fees within the same month and the car note is not even 30to 60 days late is crazy. Them and Carvana are the worst place to get a car/loan from. I wish I never signed with them or *******. They both deserve ****** stars!!!!!!!!!!!!!Bridgecrest
Date: 11/03/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We regret to hear our customer has become dissatisfied with ********************** and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, a member of our team will be reaching out to them via phone within the next ***** business hours. Should our customer need assistance in the meantime, they may contact our *************************** directly at ************.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.