Reviews
This profile includes reviews for Bridgecrest's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 674 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromla m
Date: 06/30/2025
1 starla m
Date: 06/30/2025
financed a car from drive time with safety issues and wont come take it back and i HAD TO GET EXTENDED WARRANTY THAT WONT FIX CAR
Bridgecrest
Date: 07/01/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concern. We are sorry they have become dissatisfied with Bridgecrest and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customer’s concern is properly addressed, we encourage them to contact our Customer Service Department directly at 800-967-8526.Review fromRW B
Date: 06/30/2025
1 starRW B
Date: 06/30/2025
The absolute worst. Paid off my auto note and they have never sent release of lien or title. They repeatedly say they will send and never do. Has cost me over a $1,000. Do not in any way use them and SHAME on CARVANA for using them.Bridgecrest
Date: 07/03/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concern. We are sorry they have become dissatisfied with Bridgecrest and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customer’s concern is properly addressed, we encourage them to remain in contact with our Customer Service Department directly at 800-967-8526.Review fromAngela D
Date: 06/29/2025
1 starAngela D
Date: 06/29/2025
I paid my car off last month. Got my title 2 weeks later. Shows my car paid off on my credit report. Tonight, a Saturday night starting at 9pm, and then 3 more times, last time at 2:19am, this business is trying to take a payment from my debit card. Then my Apple Pay!!! Its the same amount as what my payments used to be. I was NEVER on auto pay. Now, I'm freaking out 2:41 am on a Sunday because I keep getting alerts of declined payments!!!Bridgecrest
Date: 07/01/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concern. We are sorry they have become dissatisfied with Bridgecrest and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customer’s concern is properly addressed, we encourage them to remain in contact with our Customer Service Department directly at 800-967-8526.Review fromShanterria B
Date: 06/27/2025
1 starShanterria B
Date: 06/27/2025
In March, my car was totaled. I paid $712.39 to have the loan closed, because GAP insurance payment is a long process. A Bridgecrest representative advised me that I would receive a reimbursement because I closed the loan before the GAP payment was received. Now, months later, Bridgecrest is saying I do not have a payout. However, you can not apply money to a closed account. Now, after speaking with supervisors about the matter, they are saying the numbers on the account are not correct, and accounting has to figure out what happened. In this economy, no one should have to wait for their money. I paid them on time every month, so why is it a problem to reimburse me the overpayment?Bridgecrest
Date: 06/30/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concern. We are sorry they have become dissatisfied with Bridgecrest and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customer’s concern is properly addressed, we encourage them to remain in contact with our Customer Service Department directly at 800-967-8526.Review fromKimberly F
Date: 06/24/2025
1 starKimberly F
Date: 06/24/2025
If negative stars were possible, Bridgecrest would plunge below zero.Our troubles began when my husband was laid off and we fell briefly behind on payments. On December 23, 2024while I was shifting the car to tuck away Christmas presentsa repo truck lurked outside. The driver, far kinder than the company he served, let me rescue two car seats and my teaching materials before carting the vehicle off.I frantically cobbled together $7,000borrowing from family, friends, and thin airyet Bridgecrest still held the car until after winter break, costing me a days pay to retrieve it. When I finally reached the Florida DMV, the car wouldnt start. Whatever care it received in their lot had murdered the battery, so I bought a new one on the spot.Then the title saga began. ******* needed the Georgia title; Bridgecrest swore it had been sent. Three temporary tags and countless phone calls later, nothing had arrived. After I was pulled over for expired plates, I sent two certified letters and refused to hang up until someone admitted the truth: the title was lost. That was April, and they promised a duplicate within eight weeksplenty of time before my final tag expired June ******** is June 24. The *** still has no record. Last week Bridgecrest suddenly demanded photos of my drivers license (as if this were day one), and after two hours on the phone todayfive representatives, endless hold musicIm told the duplicate title might surface by August 19. Until then, my fully financed car is illegal to ********* am I supposed to commute, earn a paycheck, or justify continuing to pay for a vehicle their paperwork fiasco has sidelined? Bridgecrests incompetence is breathtaking, its indifference insulting, and its processes apparently held together by duct tape and denial. Zero stars is far too generous.Bridgecrest
Date: 06/25/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customer’s concern. We are sorry they have become dissatisfied with Bridgecrest and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customer’s concern is properly addressed, we encourage them to remain in contact with our Customer Service Department directly at 800-967-8526.Review fromWill M
Date: 06/23/2025
1 starWill M
Date: 06/23/2025
The company is making me jump through hoops to get the title released so I can register the car. Unhelpful customer service. I do not recommend having a loan through this companyBridgecrest
Date: 06/24/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We are sorry they have become dissatisfied with Bridgecrest and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, we encourage them to remain in contact with our *************************** directly at ************.Review fromjulie r
Date: 06/23/2025
1 starjulie r
Date: 06/23/2025
I wished I could leave a 0 stars! they harass us about our payments even though I have called them MULTIPLE times regarding our situation and they still continue to harass us when we are 1 day late! we have asked to switch our dates so that it coincides with our paydays and they refuse to help they tell us there is nothing that can be done then give us the c*** about our interest and how it is hurting our account that we aren't paying on time well I have called multiple times and have tried to get assistance with dates and they refuse to help us. my husband went on unexpected disability its not our fault that this happened and they have no compassion or assistance.Bridgecrest
Date: 06/24/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We are sorry they have become dissatisfied with Bridgecrest and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, we encourage them to remain in contact with our *************************** directly at ************.Review fromElizabeth R
Date: 06/23/2025
1 starElizabeth R
Date: 06/23/2025
This is my first time using Bridgecrest. I recently found out that all ****** dollars I have given them has gone towards interest and NONE towards my principal which is ******. I have almost given them the whole amount of the principal and the balance is the same. They have me trapped in a never ending hole! My interest rate they gave me was 29.9% which left me in a spot to never really be able to pay the car off. Its not worth it!Bridgecrest
Date: 06/24/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We are sorry they have become dissatisfied with Bridgecrest and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, we encourage them to remain in contact with our *************************** directly at ************.Review fromRondella R
Date: 06/19/2025
1 starRondella R
Date: 06/19/2025
When I purchased my vehicle I was told that I have to make a payment on a specific day. When I bought the car it went in the shop for a month. When I called and let them know what was going on. They said that they could start the loan over from the begin. They said call back next week. Now understand the payment was the 17th of the month. I explain that I want to always pay on the first so I would be 2 weeks early. They told me to discontinue auto pay so I could start paying early. Now back to the phone calls. The first call was on the 6th. They said call back next week. So I called back on the 11th. They again say we can't do anything yet please call back on the 13th. So then again I called on the 15th. Now remember my auto pay was canceled the first time I called. I make the payment on the 15th. I then get a notification that I had a *** at my back. I look to see what was going on. They tried to authorize double payment which put my account in an NSF charge. This specific bank is for house payment and car payment only. It set up for just those payments. Now I have to take care of all the problems at my bank. I called them and then again they gave me the run around. Now my credit is going to take a hit. They can just come get the car. I'm so upset that they have not only gave me mental anguish but also hit my credit so bad that I will not be able to finance another. I refuse to make any payment until they fix it. As of now I haven't heard back from them. Please advise me of my optionsBridgecrest
Date: 06/24/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We are sorry they have become dissatisfied with Bridgecrest and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, we encourage them to remain in contact with our *************************** directly at ************.Review fromJames H
Date: 06/19/2025
1 starJames H
Date: 06/19/2025
Earlier this week, I paid off my loan with Bridgecrest right after i found out the car i purchased from them a few year earlier would be inoperable. Unfortunately, I am unable to sell or trade in the vehicle for parts with most dealers until I receive the title. Bridgecrest's customer service seemed excited to inform me that they have a seven BUSINESS day waiting period before releasing the title, followed by an additional 2-4 day waiting period for the title to be mailed. As I am navigating the stressful process of acquiring a new vehicle as soon as possible, I will remember that Bridgecrest took extra steps to exacerbate the situation, even after I fulfilled my payment obligations in full.Bridgecrest
Date: 06/23/2025
Thank you for bringing this matter to our attention. We appreciate the opportunity to address our customers concern. We regret to hear our customer has become dissatisfied with ********************** and truly apologize for any frustration or inconvenience the situation described may have caused. Please know, we take feedback of this nature seriously, as it allows us to improve our service. To ensure our customers concern is properly addressed, a member of our team will be reaching out to them via phone within the next ***** business hours. Should our customer need assistance in the meantime, they may contact our *************************** directly at ************.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.