Business ProfileforCool Blew Inc

To whom it *** concern, My family and I have been without A/C since May 30th 2024. Forty seven days with multiple visits to our home, Cool Blew cannot diagnose/fix our A/C system properly. We are in triple digit temperatures, My wife and I have two children, one of our children is disabled. My wife has had major shoulder surgery, and cannot leave our home. Not Cool Blew's fault, but I would like to document this, as this has affected there ability to stay in our home.The last visit we were told we would have to wait an additional 10 days for a part to be ordered/arrive, that *** or *** not fix the issue. There has been zero communication, thus far. I just called Cool Blew today. 07/16/24 The associate told me they will try and send someone to there parts warehouse today to see if the part arrived. I kindly asked the representative to please have a manager speak with me, he shared there wasn't one available.Cool Blew was also contracted last year, from our home warranty company OneGuard. Cool Blew's technician last year misrepresented my home warranty company to believe by stating our home has a detached Casita, and thus created One Guard home warranty to deny our claim. I fought that and was eventually overturned with OneGuard months later. I had to pay thousands out of pocket last year and have still not been reimbursed. You can clearly look up our home online, and or tour our home as that is not accurate.Please advise