Reviews
This profile includes reviews for Cox Communications Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 665 Customer Reviews
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Review fromThomas S
Date: 03/30/2025
1 starThomas S
Date: 03/30/2025
Cox Cable is a ***** Ripoff ! Over charge for services an have NO senior discount counts like other services!!! Please do something about this . I am 77 years old on a fixed income. They charge 155 dollars a month for 20 channels NOT RIGHT!!!
Cox Communications Inc
Date: 04/01/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer. **** Executive Resolution Specialist Cox Communications, ***********Review fromJennifer R
Date: 03/26/2025
1 starJennifer R
Date: 03/26/2025
Cox is horrible. I pay $171 just for Internet. I had an issue with my Internet going out Saturday. I had the technician come out on a Tuesday and it was a Cox wire that was bad and my modem wasnt working properly. the technician didnt have a modem on his truck so I had to drive to the Cox store to get a new modem and they charged me an additional $60 fee for a modem relocation that never happened and they refused to take the charge off so they will charge you for whatever they feel like it so now my bill is $233 for just Internet. Beware of Cox do not get Cox. Ive been with them for six years because thats all my community offers. If I had a choice, I would never use them again. Plus Ive reached out to cox several times and every person says that the charges stand for something that never happenedCox Communications Inc
Date: 03/31/2025
Dear Better Business Bureau Cox Communications is responding to the review, ID ******* filed with your office on March 26, 2025. We would like to thank the Better Business Bureau for the opportunity to assist a valuable customer. We apologize for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns regarding her billed amount. We determined the issue was related to an error in a one-time charge, our specialist has waived that charge. As a customer service-oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Better Business Bureau has given to us to assist our customer. Respectfully, ********************** East Executive Resolutions teamReview fromAmber S
Date: 03/25/2025
1 starAmber S
Date: 03/25/2025
They made themselves the only provider and then do the least. I had to call my cell phone provider to get internet on my phone when service is ALWAYS out. You pay for unlimited data on your phone and unlimited data for internet and wifi to Cox and neither work because they use the same tower. Talk about the American scam. Anyway, we had a bill due and paid in the morning, they cut the service at 8pm to the second because the short lapse in bank time. BUT...now, service has been down for 2 days "unexpectedly" and guess what? SOL. Not like people use internet to work from home or anything. This company has cost me more money than wifi could ever be worth. I don't get a choice in providers but if you do, choose otherwise and save yourself the insanity!Cox Communications Inc
Date: 04/03/2025
Dear ***** **, Cox Communications (Cox) is in receipt of your rebuttal complaint filed through the Better Business Bureau. We have reached out to you to address your concerns, however, our attempts to reach you have been unsuccessful. Once we are able to speak with you and verify your account, we can address your concerns and provide a successful resolution. If you have any questions or concerns regarding your account, please contact our *************************** at ************ Best Regards, COX West Region ---------------------------------------------------------------------------------------- The Executive Escalations TeamReview fromYun L
Date: 03/25/2025
1 starYun L
Date: 03/25/2025
I am a user of ********************** Business and they charge random feesCox Communications Inc
Date: 03/27/2025
Good Morning, I have reviewed any charges assessed to the account and found that all charges were assessed based on the account status and are disclosed per our terms of service. If you would like to further discuss any charges on your account please call our account services team at ************** where we would be happy to discuss any further concerns you have over any charges. ******* *.Executive Resolutions Specialist Cox BusinessReview fromSFM C
Date: 03/24/2025
1 starSFM C
Date: 03/24/2025
Would leave negative stars if available. Attempting to close our account, you must call them to close an account, after 30 min on hold, the Cox rep **** ***** took our info, said give me a few, after another 30 mins of keeping us on hold, he hung the phone up, never called back. Had to call back and go thru another hour to close the account. ********************** as well as the rep are a disgrace, it wont be in business much longer, we are thankfully Cox free now! Many alternatives to internet service, Cox is by far the bottom feeding degenerate company of the industry.Cox Communications Inc
Date: 03/25/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. After reviewing our agent's interaction with Mr. ******** the call did in fact drop, however, the agent then emailed the customer and took care of the disconnect request. We appreciate the feedback regarding long hold times and are always looking for ways to improve our customer's experience. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the BBB has given to us to assist our customer. Executive Resolutions Department Cox CommunicationsReview fromBrian L
Date: 03/20/2025
1 starBrian L
Date: 03/20/2025
Terrible. I was their customer for ********************************************************************** along for an hour. I told them I had to leave and they refused to let me cancel. Absurd. Terrible customer service. Choose a cheaper option. Their service is terrible. I have a ten page "chat" with their sarcastic "customer service **** who just kept asking what we could do OTHER than cancelling.Cox Communications Inc
Date: 03/25/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful ************* is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the BBB has given to us to assist our customer. ***** *. Executive Resolutions **********************Review fromAARON W
Date: 03/19/2025
1 starAARON W
Date: 03/19/2025
Cox is renowned for poor customer service. They are the standard by which failure is measured. New customers are treated marginally better than existing ones, who are penalized for loyalty. Sub par specs and lots of hidden fees contribute to the worst price point in the region. Cox can only exist in a monopolized area where competition is squelched. The secret to their horrid service are the employees; ESL is the standard and apathy is required. They can only reply with pre programmed answers and please realize that they cannot interpret any request that isn't within tight parameters. Cox will make you appreciate root canals and prostate exams as they are less painful than any interaction with this company. Special thanks to ****** and Sidduth (?) who went truly above and beyond my worst fears in handling my final request, the direct result of which was my terminating my contract.Cox Communications Inc
Date: 03/27/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we can speak with the customer and verify the account, we can address their concerns and provide a successful resolution.Thank you for your time and consideration.Review fromJovanny D
Date: 03/19/2025
1 starJovanny D
Date: 03/19/2025
Oh my God, they know they monopolize the Internet and they treat their customers with overpriced services. You called them to tell them that youre paying over price and the Internet isnt working and they tell you what theres other companies. No, there is no other company cant go with *********** and they cant go with Dish. The guy just laughed on the phone about it and claimed we are not a Monopoly. You can always go with someone else. What a joke. I dont even get the speed I paid for its ridiculous. And they dont do a **** thingCox Communications Inc
Date: 03/21/2025
We would like to thank the BBB for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration. **** Executive Resolution Specialist Cox Communications, ***********Review fromJan A
Date: 03/16/2025
1 starJan A
Date: 03/16/2025
Called Cox 19 Feb to cancel my internet service. Was promised by the agent that no other action is needed on my part and my service will be disconnected that day. March comes in and i see another bill. Chatted with an agent and he sees a log for a pending work order that wasnt processed in time. Now its cancelled but Im getting charged for this month that I never used a single day. Will file a dispute on my ********************Cox Communications Inc
Date: 04/04/2025
Dear *** Africa,Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.Our Executive Escalation team member spoke with you regarding your Cox account on April 4, 2025, and have provided a resolution for the concerns brought up in your complaint. If you have any questions or concerns regarding your account, please contact our *************************** at **************.Best Regards, COX West Region ---------------------------------------------------------------------------------------- The Executive Escalations TeamReview fromTaylor M
Date: 03/11/2025
1 starTaylor M
Date: 03/11/2025
BUYER BEWARE!!!! Cancellation with this company is difficult and can take hours or days, and they charge random and ridiculous fees!Cox Communications Inc
Date: 03/18/2025
Dear ****** *******,Cox Communications (Cox) is in receipt of your complaint filed through the Better Business Bureau. Let me begin by thanking you for allowing us the opportunity to serve you. We thank you for bringing your concerns to our attention. Doing so allows us to improve the quality of the service we provide to our customers.Our Executive Escalation team member spoke with you regarding your Cox account on March 18, 2025, and have provided a resolution for the concerns brought up in your complaint. If you have any questions or concerns regarding your account, please contact our *************************** at **************.Best Regards, COX West Region---------------------------------------------------------------------------------------- The Executive Escalations Team
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