ComplaintsforRockwell Legal Group

• Initial Complaint

  02/10/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was contacted by this company about two years ago about a debt collection I had. This amount was paid in full coming to a settlement. When I asked them if by paying the amount we agreed on that this would be the end of my collection with them it was informed to me that it would be. I have been getting calls from them for the pass two weeks about another amount that I still owe to them, an if I don't pay they plan to purse by serving me court papers. I have done some research on Credit Karma and Experian and I don't see any collection agency or debt under that company.

  Business response

  03/02/2023

  We made several attempts to contact this client to reach a resolution.  The client was unresponsive to our attempts.  We will continue to try and resolve this matter.

• Initial Complaint

  02/01/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Was contacted about a debt that I don't owe and never had a account with the people who are supposed to be trying to collect money from me

  Business response

  02/09/2023

  We have been unsuccessful in reaching the client.  We will continue to reach out to discuss the matter. 

• Initial Complaint

  01/02/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Starting in May 2018, I hired Rockwell Legal to help me settle debts with my fathers credit card companies (I am power of attorney for him). I had six accounts totaling $36,496 in debt to be settled. They gave me an estimated settlement amount of $15,328 (that would go to my creditors) and said I would save $9,180.36 by working with them. My estimated total fees and settlements were $27,315.64. This is all in my contract (see attached).In 5 years (as of January 1st 2023) only 2 of 6 accounts have been settled so I asked them to close my account and refund me what was left in escrow with Reliant. According to my last statement from Reliant I paid $26,192.44 in deposits, $19,433.44 of which went to Rockwell fees, only $5,780.00 to my creditors and $979 went to Reliant fees. In the contract, Rockwell said their service cost was 17% of the $27k. However, they didnt get all of the settlements which means I am entitled to a refund. I am requesting a refund of at least $12,433.44. That is the the amount I come up with after subtracting service costs and other fees. It also includes nearly $9,500 that was supposed to go to my creditors but was kept by Rockwell. Theres no reason I should have paid $19k in fees to Rockwell for only $5780 in credit card settlements.This is totally against my contract and down right fraud. They even failed to mention to me that I deserve a refund (when I closed the account). That is fraudulent and shady.They were very disorganized throughout process, giving me wrong information and not getting any results. Im am owed and deserve for my money to be returned for the accounts that couldnt be settled.

• Initial Complaint

  12/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am at the end of my program with Rockwell Legal Group, have paid them a considerable sum for 5 years, and as of right now, none of my accounts are settled!!! They lied to me, customer service is a lie. They are liars! They told me that if I paid the amount that they would settle my accounts. I don't see any settlements. They told me that I could skip a payment but they DID NOT tell me that if I skipped a payment that it would put my settlements in default. The customer service and communication is horrible! They have extended my program just to take money from me and not settle my accounts.

  Business response

  01/03/2023

  We have reached out to the client to discuss the matter.  We have not touched base as of yet. 

  Customer response

  01/03/2023

  In our contract the agreement was that they would settle my credit card debt for this amount: $40,348.88

  Payment Schedule:
  Start date 11/24/17... $775.94
  X 52 months of payments = $40,348.88
  End date 2/24/22 
  
  What happened:
  Start date 11/24/17... $775.94
  As of 12/24/22....... a total of 55 payments were made (3 more payments than the program stated)
  $775.94 x 55 = $42,676.70 has been paid since 11/24/17
  
  When I asked for a settlement to COMPLETE THE PROGRAM, I was sent a resolution of $19,033 MORE TO BE PAID, 24 more payments of $775.94, Ive made 3 more payments than the agreement, and Im being asked to pay 24 more than the agreement.
  
  When I think I have completed the program, they ask me for another TWENTY THOUSAND DOLLARS. 
  
  IF THAT'S NOT A SCAM, THEN I DON'T KNOW WHAT IS. 

  Business response

  01/10/2023

  We have resolved this matter to the clients satisfaction 

  Customer response

  01/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. CONFIRMED:)
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  11/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been working with ******** legal group for over three years. I have paid them $24,000. They have only completed one of my negotiations they dont answer my questions. The wait time is ridiculous on the phone and when I ask for clarification on my negotiation I dont hear back, I want my $7,000 I have in an account but then they pull the legal help that they put me in.

  Business response

  12/06/2022

  We will reach out to the client to discuss their complaint. 

• Initial Complaint

  10/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I entered a debt consolidation with Rockwell Legal Group. The contract started 10/30/17. Rockwell arrived at a amount to be paid to them. This was a lessor amount than owed. At the time I entered the program . I was not late on any payments. The contract was finished in April 22. I had to call to find this out. At that point they wanted me to extend, paying the same amount. I asked for list of creditors, I did not receive one. In August I received notice that the bank drafts would be starting again. Talked with someone at Rockwell stating I needed a letter to stop the account. I did final receive a list of creditors I owe still. I did my part paid every payment on time expecting to be debt free at end of contract. This has not happened. Also stated they would help with credit rating has not happened. Also stated would be have a lawyer assigned to me. I have not talked to any lawyer. Just expecting Rockwell to pay off the remaining debt or partial. Since August I have paid out $10,000. Also communication is non existent. If you dont call them, your in the dark. Also expect about a average 3 hours on the phone. Thanks

  Business response

  11/07/2022

  We will reach out to the client to discuss a satisfactory resolution. 

  Customer response

  11/16/2022

  The issue has not been resolved. Rockwell had a bank draft from checking account on 11/01/22. The last payment before was in April. A representative from Rockwell has called two times. I did call back didnt get transferred to him. I asked why a draft had been taken. Their answer was since I was in good standing. That they were working on my account. I again stated contract was finished in April 2022. That I had told 2 different people. I did not want to continue. I asked for refund of my money. Stated I would get it when account is closed. Stated couldnt close account. Because of one debit being paid. I stated I had already paid that account .  I have just received a refund check from that account. The man that has tried to contact me said he would leave a email address for contact. I have not received that. Im presently working nights, meaning my phone is off almost all the time. Thanks 

  Business response

  11/16/2022

  The client was called and left numerous voice message were left. An email with the calendar link was sent 4 times with the latest attempt this morning.We will continue to reach out to discuss a resolution

• Initial Complaint

  08/26/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I contracted Rockwell legal group to settle five debts. A program was set up for 36 months, service fees were collected and money was paid to an account to provide payment to unsettled debts. At the conclusion of 36 months only two of the five debts were settled. Rockwell claimed that they were unable to settle the remaining debts and would no longer service my account. I would expect them as stated in the contract that they would return service fees for the remaining accounts. Rockwell claims that I initiated closing of the account and that no service fees would be repaid. The fact is Rockwell failed to represent me and should return unused service fees.

  Business response

  09/06/2022

  We have been unsuccessful in reaching the client. We will continue to reach out to discuss a satisfactory resolution. 

• Initial Complaint

  08/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I entered into a contract with Rockwell Legal Group on June 4, 2018 for a length of 4 years (48 payments of $663.54, billed bi-monthly for $331.77). At that time, I was struggling financially and this appeared to be the appropriate course of action. I had 3 debts totaling $44,181.00 ($6700, $7589, $27,125). My wife and made each payment and completed the program in June 2022. Around June 1, we called to find out about finishing up the program and were told that we needed to add funds to finish out. We had some funds from a tax refund and were asked to sign some paperwork. We did this but the draft did not come out. We called back and spoke to a different person. She told us that we needed to sign again and gave us a different amount. We signed again but the draft did not come out. We waited for three months for the debts to be settled and to close out the program. We called and were told to sign the paperwork again. This time, no paperwork came into my email. Also at this time, a law firm from 1 of the 3 debts sent a letter to collect on the debt. I was so frustrated that we had signed at least 3 times to finish the program but nothing has been done to settle the 2 remaining debts so I told the customer service rep that I want to close out the program. I was told that there is $12,326.22 currently in program funds. Today, we received a 'Congratulations' note through email that all of our debts had been settled. When we called about this, we were told that only 1 debt had been settled and the other two were still outstanding. The fact that I have paid in $31,776 into the program and only 1 debt (the lowest amount) has been settled and only $12,326.22 will be refunded to me is completely unacceptable. This means that I have paid $21,450 for one $6700 debt and the others remain untouched. This is absolute ludicrous and we entered into this contract in good faith. We have called Rockwell multiple times and cannot get resolution from them.

  Business response

  08/29/2022

  We have been unsuccessful in contacting the client. We will continue to reach out to discuss a satisfactory resolution. 

  Customer response

  08/29/2022

  We have hired a law firm and are working with them.  The law firm has corresponded with Rockwell. The law firm has collected our information and is in the process of developing a plan to resolve this issue with Rockwell. 

  Business response

  08/30/2022

  We agree that the matter is not yet resolved and believe the BBB's role in over as they have other parties representing their interest at this point. 

• Initial Complaint

  07/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I hired Rockwell Legal Group to help with 6 credit companys. They gave me a estimated total with 36 payments. Total was $15886 over the course of the next 3 years I had to pay in more money because they couldn't get the discount they claimed they could woth the creditors so I ended up paying a total of $17125.80 in to Pay for the 6 creditors. Well I was paid in full as of 5/10/21 as I started on 6/11/18. Well I thought I was paid in full. They only settled on my 4 smaller accounts and the last bigger account they stopped paying the payments and still owe $1107.03 on it which I had no idea I thought it was paid in full because I had paid them in full. Now there are 2 accounts that they never attempted to even settle on and they total over $10000 together. Rockwell pocketed $6623.76 of my money and paid Reliant $1296.75 for holding my money a total charge of $7920.51 of my $17125.80 paid to them. In my retainer agreement There is a $995 Retainer fee as well as a 17% charge of total scheduled debt. My total scheduled debt that I turned in was $21228. 17% of that is $3608.76 which breaks down to $100.24 a month for the 36 months. On my retainer agreement it has that listed as double $200.49 a month for 36 months. Come on Rockwell I'm having trouble paying my bills and your gonna take advantage of me like that. By my calculations I should have been charged $4603.76 if they dealt with all 6 of my cases but they didn't. They just took took & took from me. I will be turning all these papers into my Lawyer to see what we can do from here.

  Business response

  07/20/2022

  We have been unsuccessful in our attempts to reach the client.  We had an appointment scheduled that we were unable to reach the client at that time. 

• Initial Complaint

  06/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I was in their debt settlement program and 2 of my debts were never settled in full. The last payment of my *********** credit card was sent and then returned so according to *********** my settlement is now null and void. I was short one payment and since Im no longer enrolled in their program they told me they can do nothing for me. All I want is for them to contact *********** and get the settlement renegotiated so it can be removed from my credit report. Rockwell said they cant do anything for me. It also happened to another loan, 2 payments werent made to National credit adjusters. Luckily they removed that debt from my credit report.Rockwell should be following up to make sure these settlements are paid in full according to the terms they agree on with the creditor. I thought my accounts were all taken care of but discovered that two werent and all they tell me is that they cant do anything for me now. Im very upset and frustrated with them!!

  Business response

  07/06/2022

  We are working to resolve this matter to the clients satisfaction.  At this point, the matter is not yet resolved. 

  Customer response

  07/06/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  Although the contact person, ***** has been unavailable and said I could contact him at anytime to check the status of my case.  So contacting them has been a pain to get updates.  Hopefully they will resolve my case soon!

  
  Regards,
  
  *******************************
  
   

  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩