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Find a Location

Arizona Public Service Co has 29 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Arizona Public Service Co

      400 N 5th St Corporate Offices Phoenix, AZ 85004-3902

      BBB Accredited Business
    • Arizona Public Service Co

      1250 E Highway 89A Cottonwood, AZ 86326-4507

      BBB Accredited Business
    • Arizona Public Service Co

      120 N Marina St Prescott, AZ 86301-3208

      BBB Accredited Business
    • Arizona Public Service Co

      318 N Marshall St Casa Grande, AZ 85122-5243

      BBB Accredited Business
    • Arizona Public Service Co

      1101 Naco Highway Suite A1 Bisbee, AZ 85603

    Business ProfileforArizona Public Service Co

    Electric Companies
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.16/5stars

    Average of 19 Customer Reviews

    Customer Complaints

    53 complaints closed in last 3 years

    18 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/1958

    Years in Business: 104

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    This business offers comprehensive energy management, conservation and sustainability solutions provider.

    Business Details

    This is a multi-location business.

    Find a Location

    Arizona Public Service Co has 29 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Arizona Public Service Co

        400 N 5th St Corporate Offices Phoenix, AZ 85004-3902

        BBB Accredited Business
      • Arizona Public Service Co

        1250 E Highway 89A Cottonwood, AZ 86326-4507

        BBB Accredited Business
      • Arizona Public Service Co

        120 N Marina St Prescott, AZ 86301-3208

        BBB Accredited Business
      • Arizona Public Service Co

        318 N Marshall St Casa Grande, AZ 85122-5243

        BBB Accredited Business
      • Arizona Public Service Co

        1101 Naco Highway Suite A1 Bisbee, AZ 85603

      Location of This Business
      400 N 5th St Corporate Offices, Phoenix, AZ 85004-3902
      BBB File Opened:
      1/1/1943
      Years in Business:
      104
      Business Started:
      1/1/1920
      Business Incorporated:
      2/16/1920
      Accredited Since:
      1/1/1958
      Type of Entity:
      Corporation
      Alternate Business Name
      • Arizona Public Service Company
      • Aps
      • APS - Arizona Public Service
      • Pinnacle West Capital Corp
      • APS (Arizona Power Supply)
      Business Management
      • Ms. Allison Robertson, Consumer Advocate
      • Mr. Paul Reynolds, Communications Director
      • Ms. Elizabeth McFall, Consumer Advocate
      • Ms. Laura McBride, APS Corporate Giving Senior Specialist
      • Mr. Jeff Guldner, CEO
      • Ms. Silvia Capir, Senior Strategic Partnerships Representative
      Contact Information

      Principal

      • Mr. Jeff Guldner, CEO

      Customer Contact

      • Ms. Elizabeth McFall, Consumer Advocate
      Additional Contact Information

      Fax Numbers

      • (602) 250-2048
        Primary Fax
      • (602) 744-5132
        Other Fax

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      53 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      09/06/2023

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      i received a charity payment to APS of $612. I still owe ****** for a 1 bedroom APS has been price gauging me during the summer and and winter on my 1 bedroom apartment. i am being told i owe $988 from a $1400 balance. i have paid over $100-200 a month in utilities for a 1 bedroom apartment and i even received charity help because i am unemployed. I have called APS several times and although i have paid balance down. This is insane as i can't survive without a/c in the summer months because it's 120 degrees outside.i want the price gauging to stop and want my past due charges, late fees removed immediately and i should only be responsible for my current month
      Read More

      Customer Reviews

      19 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Danny M

      1 star

      08/05/2024

      APS is price gauging all of us here in the state of Arizona and unless a petition gets out there to try and do something about this nothing will be done. I have solar and am still paying over $200 bills on a 1500 square foot home keeping the thermostat at 81 degrees, and this c*** about being on a 4pm-7pm plan is just ridiculous, this is when people are home from work and cooking and need to use more power, these so-called plans to save you money are Bull Crap!!!!Something needs to be done!!!!

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

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