Complaints

This profile includes complaints for Sprouts Farmers Market Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sprouts Farmers Market Inc has 73 locations, listed below.

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  Sprouts Farmers Market Inc

  11811 N Tatum Blvd Ste 2400 Phoenix, AZ 85028-1643

• 

  Sprouts Farmers Market Inc

  8375 W Thunderbird Rd Peoria, AZ 85381-3685

• 

  Sprouts Farmers Market Inc

  2824 E Indian School Rd Ste 126 Phoenix, AZ 85016-6822

• 

  Sprouts Farmers Market Inc

  1959 W Ray Rd Chandler, AZ 85224-4007

• 

  Sprouts Farmers Market Inc

  5665 W Bell Rd Glendale, AZ 85308-3883

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/12/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bait and switch scam. They had a lot of fliers everywhere stating they were doing a buy one get one free sale or buy on get one half off. Once we got to the register non of the promotional offers applied, we called over an employee and they told us none of the items were on sale.

  Business Response

  Date: 03/29/2024

  Hello *******,

  Thank you for reaching out. We sincerely apologize for your recent experience and are committed to providing excellent service to our guests and pricing integrity across the store. We strive for 100% accuracy with every single transaction. Please note that our **** sales are for select varieties and the price tags in-store will reflect if the item is part of the sale. If you believe you purchased an item that should have been part of the **** sale, please provide us with the purchase details for review. 
  
  We appreciate you allowing us the opportunity to make things right. Please do not hesitate to share additional details while we work to resolve this issue.
  
  Thank you and have a healthy day!

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made chicken Patties from the meat I bought at Sprouts store by means of delivery from Uber eats on March 3, 2024 and as I was eating one of them I bit into a piece of glass!! Im glad that I didnt get hurt but this is insane how big and sharp the glass was! This is absolutely ridiculous that something like this can even happen. Wheres the quality control? What if it was a child who ate this and got hurt? I am mortified and almost threw up what I already ate. Sent an email to their customer service address with pictures and following up here as well.Ordered from a local store in Mira ***** *********, **.

• Initial Complaint

  Date:03/05/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/23/24, I went to this store and they overcharged me on 6 items. They were turkey jerky sticks which were all 3 for $5. Instead they charged me individually $1.99 each because they weren't scanning. I contacted headquarters who forwarded my complaint to the store and the manager issued me a $5 gift card to pick up there. The problem is I'm from out of area and now it looks like I won't be returning.Can they please mail me the gift card instead or issue a partial refund to the credit card I used?

• Initial Complaint

  Date:03/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/23/24, I went to the following store:STORE ********************************************************************************************************************************* And they overcharged me on 6 items. They were turkey jerky sticks which were all 3 for $5. Instead they charged me individually $1.99 each because they weren't scanning. I contacted headquarters who forwarded my complaint to the store and the manager issued me a $5 gift card to pick up there. The problem is I'm from out of area and now it looks like I won't be returning. Can they please mail me the gift card? Or issue a partial refund to my credit card I used?

  Business Response

  Date: 03/29/2024

  Hello ***,

   Thank you for providing your mailing address. We have submitted a request for your gift card to be shipped. It will arrive within the next 7 to 14 business days. Thanks again for giving us an opportunity to respond and for choosing Sprouts as your neighborhood grocer.

  
  Thank you and have a healthy day!
  
  ******
  Sprouts Customer Relations

  Customer Answer

  Date: 03/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  Thanks!

  Regards,
  
  *******************
  
   

  
  

• Initial Complaint

  Date:01/13/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/13/24 a manager at Sprouts refused to accept my valid ******* identification card to purchase alcohol because it was the digital form in Apple wallet. She claimed Sprouts only accepts physical ID cards. It is the law in ******* that Apple wallet identification cards are valid forms of ID. Is ********************** above the law of *******?

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filling this complaint in behalf of my father , whos not able to type this up on his own . He has entered the spouts farmers market to purchase some coffee in bulk which needed to be weighted in, as price was per pound . The price on ALL types of bulk coffee was $9.99. He packed two types of variety of coffee in the single use bags and headed out to the cashier , who did weigh the coffee and charged him for 2 pounds = 9.99*2 At this point my father did not put much thought to it but when he got home he realized that none of the coffee were a pound , in fact , both together were less then a pound . He went back to the store . It is unfortunate how he was treated at this point. He brought in both a receipt and coffees and showed one of the employees that receipt did not indicate that coffee price was calculated per pound and it was just a lump sum of per pound price . It took him a while to get someone to acknowledge his presence and his concern and finally after 20 minutes they told him to get in the back of the line to possible process the refund. When his turn has come he has to explain yet again to another person what happened . He is an immigrant and struggles with English and also elderly and has poor vision . The new cashier has asked him for his IDs. While he could not see well without his glasses he gave her three forms of ID , his ******** drivers license , his CDL permit and ******** ID. She threw the other two away and started taking his info down . When he asked for the other two IDs back she kept ignoring him . After that , she took him down to the coffee aisle and what my father felt kept interrogating him At this point he has been there for over 50 minutes and he kept being moved from one associate to another and he has to keep explaining the same on various occasions . At the end , they took his recipe and coffe and did not refund him . He left without solution , without a receipt and without a coffee he over paid for .

• Initial Complaint

  Date:12/09/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a two for special on crackers. One of the Boxes I picked up was the wrong flavor. I returned the next day to exchange one box and was told they would have to refund me and I would have to repurchase the product at the higher price because the product went up the next day. I talk to a manager and he confirmed what the cashier had said. I called the corporate office and Sprout's corporate office Informed me that is not their policy. I was told I would get a call the next day to straighten out the situation. But never received a call. Sprouts has never reached out to me. I had been a faithful customer up until that incident but have not returned since.

  Business Response

  Date: 12/13/2023

  CS0039747

  Hello *******,

  Thank you for your patience. We strive to provide excellent service to our guests every day and always want to make sure that you feel taken care of by our team. We have reached back out to the appropriate levels of management with a request that you be contacted as soon as possible. Again, thank you for reaching out and making Sprouts a part of your healthy living journey.

  
  Sincerely,

  ******
  Sprouts Customer Relations

  Customer Answer

  Date: 12/13/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  M.***************************
  
   
  

• Initial Complaint

  Date:11/27/2023

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  At this location ( ***************************************************************************) there was a woman who I've encountered a couple times. She was working self checkout around 12:15pm on 11/27/23. I've encountered her on a previous trip where she treated me like a thief and continued to shout product numbers out at me while checking out. She did this to Noone else but me. I also had my child with me. She proceeded to give a girl (who happened to be black) a sticker. This girl was about the same age as my son. She then ignored my son and didn't give him anything. She did this right in his face. Making him feel less than. I can only presume in her treatment of us that she is racist against Asians and interracial families. I will be filing a formal complaint against this store and this woman.

• Initial Complaint

  Date:11/04/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear BBB Representative, My family and I regularly shop at Sprouts located on ******************************************************************. This year alone, we have spent nearly $6,000 at Sprouts. On November 1, 2023, around 7 PM, I was driving my 2022 Lexus ES 350 vehicle towards the parking lot maintained and operated by Sprouts to shop groceries. My 17-month-old son was with me at the time. It was dark and the parking lot was not sufficiently illuminated so that customers could see objects on the parking lotincluding curbsides. As the images in the attached shows, none of the parking lot light poles on the lot operated by Sprouts had working lightsand this has been the case for at least a month.This is while the parking lot operated by the adjacent store, Pet Smart, was fully illuminated by light. In the image in the attached Pet Smarts illuminated parking lot is juxtaposed with completely dark Sprouts parking lot. As a direct result of the complete darkness in Sprouts parking lot, the curbsides were not visible enough and I drove my vehicle over curbsides causing significant damages to my vehicle. A towing truck later arrived and tow my vehiclesee images in the attached. My vehicle is now at a repairshop.Sprouts owes a duty of care to business invitees who enter a grocery store for the purpose of buying groceries. Courts have recognized that a grocery stores failure to light the parking lot by and of itself may expose customers to dangerous conditions, amounting to breach of the duty of care owed to the customers by the grocery store. It is my belief that Sprouts failure to illuminate the lotwhich is a Sprouts policy and a duty of the store managerwhen it was dark was the proximate cause of my injuries. So I am *********** be compensated. That store manager was warned of the unsafe condition of the parking lot on several occasions and no action was taken by Sprouts to address the concern is evidence of Sprouts gross negligence.

• Initial Complaint

  Date:10/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a long time Sprouts customer. I have purchased tens of thousands of dollars of groceries from their store, and for the first time, I recently complained regarding the nomenclature you use to name your dragonfruit, and was disappointed with how I was treated and the outcome. A couple months ago I purchased two "Red ***********" for about $10, and I got home and cut them open and they were actually White *********** (white on the inside) - and I do not like white dragonfruit so I threw the away. Again, a few weeks later I purchased 3 "Red ***********", and they were again white on the inside - so threw them away too. On my next shopping day, I told them about the situation, and they told me they name the dragonfruit by the color of the skin - which is the root of the problem. Please understand there are 3 types of dragonfruit - white, red, and yellow. Both the white and red dragonfruits are "red" on the outside, and the yellow dragonfruit is yellow on the outside (see attached photo). The actual name of the dragonfruit is based on the color on the inside, and not on the outside, with the exception of the yellow dragonfruit, which is named by the color of the skin. This may sound silly and I have probably returned 5 total grocery items in my 40yrs on earth, and when I brought up the issue to the store the clerk called management, and he said couldn't do anything for me in a condescending way. This caused me to feel like I was in the wrong, which created an embarrassing situation for me as I was in the checkout line with people behind me.So what am I asking? I am asking that you please get the correct naming to your stores to they can properly name the dragonfruit, and, I would like an in-store gift card of $25 to compensate me for my mislabeled dragonfruit that I unknowingly purchased.