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Important information

• Advertising Review:

  On February 4, 2025, BBB requested Certification Academy to modify, substantiate, or discontinue claims made on their website (https://certificationacademy.com/) that read, "Firm Course Dates", ”Exam Pass Guarantee”, "100% Money-Back Pass Guarantee”, and "Proven Results...4.85/5 based on 1465 reviews". Advertisers must be prepared to substantiate such claims per BBB's Code of Advertising.

  
  

  BBB’s Code of Advertising Section 34 states, claims relating to performance, energy savings, safety, efficacy or results for a product or service should be based on recent and competent testing or other objective data. BBB’s Code of Advertising Section 20 states, when using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request. 20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request. 20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed. Additionally, BBB's Code of Advertising Section 1 states, the primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.
  
  
  
  On February 11, 2025, the business replied, noting the modifications already made to the website and their intent to consider further changes. From February 12, 2025 to August 19, 2025, BBB contacted the business by phone and email to seek clarification on the remaining issues and request an expected completion date. On October 1, 2025, The business responded back asserting that all concerns had been addressed in February and disputing BBB's assessment. On October 6, 2025, BBB reiterated the remaining items and affirmed its willingness to collaborate with the business.
  
  
  
  As of October 6, 2025 the business has not responded to BBB's request.