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            Business ProfileMovingHelp.com

            Moving Services

            Contact Information

            2727 N. Central Avenue

            Phoenix, AZ 85004-1155

            Visit Website
            Email this Business
            (602) 606-5472

            Customer Reviews

            1.13/5

            Average of 93 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            139 complaints closed in last 3 years

            37 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This business offers information on moving company services.

            Business Details

            Location of This Business
            2727 N. Central Avenue, Phoenix, AZ 85004-1155
            Email this Business
            BBB File Opened:
            8/16/2004
            Years in Business:
            23
            Business Started:
            10/1/2001
            Business Incorporated:
            10/1/2001
            Type of Entity:
            Corporation
            Related Businesses
            Business Management
            • Mr. Samuel J Shoen, Director
            • Mr. John C Taylor, Director
            • Mr. Stephen R Winkelman, Officer
            • Mr. Wesley Chadwick, Officer
            • Ms. Virginia Ulanski, Complaint Handler
            • Mr. Tommy Lulkovich, Program Manager
            • Ms. Mia Phanthao, Complaint Handler
            • Mr. Adam Goering, Manager of Client Relations
            Contact Information

            Customer Contact

            • Ms. Virginia Ulanski, Complaint Handler
            • Mr. Tommy Lulkovich, Program Manager
            • Ms. Mia Phanthao, Complaint Handler
            • Mr. Adam Goering, Manager of Client Relations
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a mover

            Customer Complaints

            139 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            08/16/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Booked providers through MovingHelp.com. They will take no responsibility for their providers. July 22nd- *********************** (OR-34ed0896) August 12th in am.August 10th- We receive email notification from MovingHelp.com that we need to find another provider email below "The Moving Help Service Provider you selected for your move is no longer listed on our online Marketplace and is unable to complete the below service. Please accept our deepest apology for any difficulty or inconvenience you may have encountered with your Service Provider. ****************** Load/Unload - 8/12/2024 Download the U-Haul app & follow these simple steps to book a new Service Provider.August 10th- We book a new provider Horsepower Moving ************ (OR-a4cc9144) for the morning of August 12th. I immediately call the provider to make sure they are confirmed.August 12th- MOVE DAY! 6:50 am I messaged ***** with Horsepower Moving Services to confirm his arrival at 9:00a saying that I have a fear of no shows on such an important day. NO RESPONSE. 8:03 am I messaged him again saying "Please call or text to confirm you are on your way." 8:09 am I try calling and get voice mail.8:11am He messages back saying "We are about to head there I have to pick up my guy." 8:48am I messaged asking what the *** is? He replies "9:31"10:10, 10:24 am get voicemail Husband calls from his phoneDaughter calls from her phone STRAIGHT TO VOICEMAIL.I tried contacting Moving Help Support via CHAT which no one ever comes onto and Phone, which I was on hold for 57 minutes and no one ever picked up the call.By this time, it is about 11am and we have no one to help us move, even though we secured movers with your company in JULY!We had to hire movers for 3 times the amount budgeted for the move since it was last minute. We had reserved movers for unload in ******************** Top Choice (JB-531e13aa). They were expecting us between 3:30 and 4:30pm.We did not arrive in ********* until almost 10pm!
            Read More
            Read 138 More Complaints

            Customer Reviews

            93 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jill K

            09/03/2024

            Do NOT use go through these guys to help you move! I experienced the most stressful & expensive move ever! That's saying a lot, coming from a gal that's moved over 40 times! First, I was charged 3 times!!! Then, the 2 guys showed up in flip flops and black hoodies on a 90 degree day! They stood around waiting time trying to figure out what they were doing. I felt like I was babysitting them! Two hours into it, a man shows up. I assumed he was their boss. Not so! Turned out to be another moving company! I only ordered one crew! The 2nd crew looked like they knew what they were doing. They stayed. I let the others go. 9 hrs later (900 sq ft one level home) they got the heavy things to my new place. I spent 3 days after that moving my other things but myself. I was charged around $1740!!! I could of hired the a reputable, local company. I thought they were too expensive. Instead I spent $800 more going with moving help. I can't get a hold of anyone! Two of my couches are ruined. They set one it's side on the dirty truck floor. Staining, snagging & buckling it. My other couch was ripped when they set it upside down! This was done by the 1st movers, "Put in Work". The second company, "White Moving Co" knew what they were doing. They were appalled when they saw what the previous company did They said I need to speak to someone at Moving Help to resolve this mess! I've been on hold for 90 min now. I'm out several hundred dollars and have ruined pieces of furniture. I need them to respond and make things right! What a terrible experience!

            MovingHelp.com Response

            09/06/2024

            The customer did place three orders for ****************** labor services: two duplicate orders with a helper called White Moving ** and one with a helper called PUT IN WORK SERVICES. Moving Help has cancelled the duplicate order with White Moving ** and issued a full refund for that duplicate service, however for the other job with that helper as well as the one with PUT IN WORK SERVICES the customer did give the helpers their respective Payment **des authorizing the release of the collected payments to them. Since the customer did authorize the release of those payments to the Service Providers, Moving Help is no longer in possession of those funds and would not be able to provide a refund for those two service fees. Per the Terms & **nditions any disputes over the service would need to be resolved directly with the responsible Service Provider so the customer would need to seek any potential refund or compensation for damages from the helpers responsible. The customer has been provided all of the business information for PUT IN WORK SERVICES as well as instructions on how to open a case with those helpers and leave them a review.
            Read 92 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

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