Reviews

Review Details

• Review fromBlaize S

  Date: 10/10/2026

  1 star
  This service claims "Professional Help of Any Type of Move" when in fact it does not. There was nothing professional about the help they sent. U-Haul moving help assured me that they vetted the movers and that they were all properly insured and would come with necessary moving equipment. I paid a premium professional fee, but what I got was too guys that didn't have a clue. I asked them if they brought a furniture dolly and they didn't even know what that was. In the process of moving a half dozen items them managed to break a lamp, damage the interior walls throughout the house, damage the door frame going out of the house, and drop a refrigerator on the concrete -- all the time complaining about the work. I asked them what they were going to do about the damage and they said they couldn't afford to correct it. I asked them about their insurance: they had none. Then they proceeded to get belligerent and hostile when I told them I was going to call U-Haul about the situation. They expected U-Haul to take care of the damages they had done. U-Haul would not do anything. Upon further investigation I discovered that they are not a legitimate company. They have no business license. The business address that they gave U-Haul (to get listed as one of their "professional movers" is an address for a run down shack in a residential neighborhood. I tried U-Haul's resolution service. That is a joke. U-Haul plays not active role in this and the movers completely ignore it.I've made U-Haul aware of all these fact and they continue to offer this scam operation to advertise on their platform thus knowingly sanctioning this reckless and irresponsible behavior.U-Haul lies about this service, makes claims that are patently false, and bears no responsibility for their part in this scam .You will be better off picking up some strangers on the street corner. At least you'll know who and what you are dealing with before you allow them into your home.

  MovingHelp.com

  Date: 10/28/2026

  Please accept our deepest apology for any difficulty or inconvenience you may have encountered with your service provider. Moving Help is a neutral venue offering labor-only services, and each Moving Help service provider is an independent laborer who is responsible for their own customer satisfaction and level of service. We apologize if there was any confusion around the ability for the helpers to provide equipment or insurance, but that is not something that we is able to gaurantee.
  
  Thank you for informing us about your experience. We strive to provide excellent service to our customers and will utilize your feedback to prevent any recurrence. We realize that this is a service industry and our customers deserve the best. Our apology at this time cannot undo your experience; however, our regret is sincere and our efforts in the future will be guided by this experience.

• Review fromJason T

  Date: 08/10/2026

  1 star
  MovingHelp from U-Hual. Service is very unreliable. Movers often no call no show the day of the move. Or they cancel your order to take longer duration orders/moves. You have to cancel your order to receive a refund for the movers no-show. WHEN YOU CANCEL YOU CANNOT POST A REVIEW OF THE MOVER WHO NO SHOWED! Because you cancelled the order. REMOVEDwith REMOVEDis who no called no showed for my move. REMOVEDAREA.

  MovingHelp.com

  Date: 08/12/2026

  Please accept our deepest apology for the difficulty and inconvenience you have encountered with your service provider. If an order is cancelled as a result of Service Provider behavior, your feedback is recorded when the order is cancelled and will count as a 0-star review when calculating their rating on the Marketplace.

• Review fromJohn Rey E

  Date: 07/28/2026

  1 star
  We rented Uhaul and they suggested movinghelp.com and got us Bran Bran Movers last July 13,2026.The movers came to our apartment very late and I found that a lot of my valuable items are missing.Two toned Versace watch,LV silver necklace,gold cartier inspired bracelet,LV sunglasses,REMOVEDcologne ,Creed Aventue cologne and Rayban Meta AI glasses.Already filed a police report.Called the moving company but they are rude and not even accommodating my complain.Also wrote a complain to movinghelp.com but nothing was done.Terrible experience.Please do yourself a favor,DO NOT HIRE THIS COMPANY!

  MovingHelp.com

  Date: 08/12/2026

  Thank you for informing us about your experience. We strive to provide excellent service to our customers and will utilize your feedback to prevent any recurrence. We realize that this is a service industry and our customers deserve the best. Our apology at this time cannot undo your experience; however, our regret is sincere and our efforts in the future will be guided by this experience.

• Review fromTwo M

  Date: 07/09/2026

  5 stars
  I am a service provider and I understand that a lot of customers will hire a crew that doesn't show up, or they show up late, or try to obtain the payment code before you the customer is satisfied with the services you received (always hold back that payment code until after the company completes your job and they can re-send it if necessary) I have only great things to say about the people behind the scenes keeping things running and I can personally say that this company and it's Director REMOVEDreally care about you the customer and companies like my very own we care about you the customer. In 1945 a family needed a trailer and they had to buy one and that wasn't so easy in 1945 obviously because of World War Two and the to founder of U-Haul L.S. (REMOVED) REMOVEDmade a fateful decision because of that experience and it led to a purely REMOVEDU-Haul, who offers labor through Moving Help and I can attest that if you the customer need a resolution these support staff all the way up to Mr REMOVED(REMOVED) himself cares about you the customer and you the small business owner. And if you need storage U-Haul by the way offers 1 month free of charge (verified by REMOVEDand U-Haul). And they have helped after natural disaster with relief. They deserve 5 stars. Let's support them, trust me when I say THEY WANT YOUR MOVE to go seemlessly and for you to be able to relax and know you're taken care of.

  MovingHelp.com

  Date: 08/04/2026

  Thank you so much!

• Review fromFr P

  Date: 07/07/2026

  1 star
  Using the MovingHelp platform (owned by REMOVED, a REMOVED, which is in turn owned by REMOVED, a REMOVED) is very risky if you need time critical labor in connection with a move. It presents itself as an easy resource to find movers and touts itself as a "neutral venue and online clearinghouse", but it is far from neutral. I had a MovingHelp scheduled mover no show and ghost me for a U-Haul load in June 2026, leaving me to scramble to directly call multiple local movers the same day (MovingHelp's customer service was useless). The replacement mover cost me 50% more on a last minute basis. MovingHelp did nothing but refund the amount I prepaid to MovingHelp for the scheduled (but no show) mover. They would not even encourage the no show mover to reimburse me for my excess costs (despite the leverage they can exert over their movers by threatening to ban them from the platform). I told MovingHelp that I at least wanted to leave a detailed negative review on the platform regarding the no show mover. They refused, stating that they would only mark it as a "zero" star engagement, with no detailed review, so that it only affected the mathematical average star rating of the mover. Refusing to let a customer provide detail in a format that other potential customers of the platform can see is effectively minimizing negative feedback so that the MovingHelp platform can "protect" its moving providers (and the reputation of the platform itself) and drive greater volume revenue to MovingHelp. I would have been far better off shopping for a mover through yelp or other sources where I could contact and negotiate with the potential movers directly. REMOVEDlearned. I won't again make the mistake of using MovingHelp to hire a mover. The only potential usefulness of the platform is to get a sense of the range of market rates.

  MovingHelp.com

  Date: 07/08/2026

  We do apologize for the experience that you had with the Service Provider. As the neutral Marketplace, Moving Help is not able to involve itself in any way regarding potential dispute resolution between the customer and independent Service Provider other than to try and assist communication between the two parties. Regarding the cancellation, in addition to the helpers automatically receiving a 0-star review for helper-caused cancellations, if the Service Provider was a no-show to the job that information is also recorded. Service Providers can be removed from the Marketplace for a history of no-shows or poor customer service.

• Review fromJohn J.

  Date: 04/25/2026

  1 star
  I booked movers through MovingHelp.com, and LifeTime Packerz was assigned to handle the job.Two workers arrived, spoke briefly for about a minute, then walked awaypresumably to get equipmentbut never returned. After waiting 45 minutes, I attempted to contact LifeTime Packerz by phone and text with no response.I then tried to reach MovingHelp for assistance, but their automated phone system made it nearly impossible to get immediate help. With a strict move-out deadline, I had to find replacement movers on short notice, which I fortunately was able to do.MovingHelp uses a payment code system that customers release after the job is completed. I never released that code. Despite this, my credit card was still charged (reportedly held in escrow). After filing a complaint, Ive now been told the charge will be reversed.Another issue: there is no straightforward way to leave a review or complaint for either MovingHelp or LifeTime Packerz. Reviews on MovingHelp.com require an active account tied to the order, but once my ticket was canceled, I lost the ability to leave feedback.Overall, this experience was frustrating and unreliable, with little accountability or transparency.This job was for REMOVED, REMOVED, the only address for MovingHelp.com was in REMOVED.

  MovingHelp.com

  Date: 07/07/2026

  We apologize for the experience that you had with the Service Provider. Moving Help is a neutral venueandeach Moving Help service provider is an independent laborer who is responsible and accountable for their own customer satisfactionandlevel of service. You order was notated with your feedback when the cancellation and refund was processed so that it will be available for reviewing the Service Provider's account. Your cancellation of the Service Provider will count as a 0-star review when calculating their rating on the Marketplace.

• Review fromThomas K

  Date: 02/19/2026

  1 star
  The worst of the worst. After the move, I couldn't believe the damage the movers caused. I had blankets provided and none were used (SMH). There is a reason why you use blankets to avoid the scratches. This occured with multiple furnitures including my dresser, dining table, and ottoman. Not to mention the 50 inch TV was knocked over on the asphalt (hope it works) and the glass lamp shade that shattered everywhere.Also one mover was constantly on his phone... its moving time, not phone time and I even helped along the way.I handsomely tipped $30 each but not knowing the damage, it would of been a lot less. Poorly executed!

  MovingHelp.com

  Date: 07/07/2026

  Thank you for informing us about your experience. We apologize for the experience you had with the Service Provider. Moving Help is a neutral venue and each Moving Help service provider is an independent laborer who is responsible for their own customer satisfaction and level of service. We strive to provide excellent service to our customers and will utilize your feedback to prevent any recurrence. We realize that this is a service industry and our customers deserve the best. Our apology at this time cannot undo your experience; however, our regret is sincere and our efforts in the future will be guided by this experience.

• Review fromSheryl E.

  Date: 01/26/2026

  1 star
  Moving Help places their customer's lives in jeopardy. 7 Cities Movers (REMOVED) came in my house threw my furniture around and damaged my home because they didn't want to do any work. Unfortunately, the police wouldn't come because there is a shortage of police in my area. Therefore, I had to give them the payment code to leave my house. They wouldn't leave without it. Moving Help placed us in an unsafe situation by recommending a company that is unprofessional and disrespectful as the workers should have been arrested during the job.

  MovingHelp.com

  Date: 07/07/2026

  Thank you for informing us about your experience. We apologize for the experience you had with the Service Provider. Moving Help is a neutral venue and each Moving Help service provider is an independent laborer who is responsible for their own customer satisfaction and level of service. We strive to provide excellent service to our customers and will utilize your feedback to prevent any recurrence. We realize that this is a service industry and our customers deserve the best. Our apology at this time cannot undo your experience; however, our regret is sincere and our efforts in the future will be guided by this experience.

• Review fromIrate C

  Date: 12/20/2025

  1 star
  DO NOT use moving help. They will send you unlicensed and likely undocumented people to move all your valuables, and when they inevitably wreck your items (because they are unlicensed and unskilled), there will be no opportunity to recoup any losses as the customer. Do not use this fraudulent marketplace

  MovingHelp.com

  Date: 07/07/2026

  Thank you for informing us about your experience. We apologize for the experience you had with the Service Provider. Moving Help is a neutral venue and each Moving Help service provider is an independent laborer who is responsible for their own customer satisfaction and level of service. We strive to provide excellent service to our customers and will utilize your feedback to prevent any recurrence. We realize that this is a service industry and our customers deserve the best. Our apology at this time cannot undo your experience; however, our regret is sincere and our efforts in the future will be guided by this experience.

• Review fromDee C

  Date: 10/22/2025

  1 star
  I booked movers through U-Hauls Moving Help service, and the movers never showed up. I waited for hours with no communication or updates. When I finally managed to reach someone at Moving Help, I expected at least an apology or an attempt to make things right instead, I was met with nothing but blame.The representative I spoke with repeatedly told me it was my fault for not reading the terms and conditions, as if that somehow excused the fact that their movers simply didnt show up. She even tried to talk over me while I was explaining what happened, making it clear she had no interest in actually helping or listening to a frustrated customer. It felt like blatant customer shaming rather than customer service.Whats worse is the contradiction between what Moving Help claims and what their agents say. The REMOVEDsection on their website clearly states that they vet all movers, yet the agent told me they dont and take no responsibility for the people listed on their platform. Thats misleading and unacceptable.And since U-Haul powers and hosts the Moving Help website, they are essentially endorsing and profiting from this service meaning they share responsibility when things go wrong. If theyre going to put their name on it, they should ensure its a legitimate, reliable REMOVEDshort, I paid for movers who never came, was blamed for their failure, and was talked down to by customer service. Ive always trusted U-Haul for rentals, but this experience completely ruined that trust. Avoid Moving Help (and U-Hauls connection to it) at all costs.

  MovingHelp.com

  Date: 07/07/2026

  Thank you for informing us about your experience. We apologize for the experience you had with the Service Provider. Moving Help is a neutral venue and each Moving Help service provider is an independent laborer who is responsible for their own customer satisfaction and level of service. We strive to provide excellent service to our customers and will utilize your feedback to prevent any recurrence. We realize that this is a service industry and our customers deserve the best. Our apology at this time cannot undo your experience; however, our regret is sincere and our efforts in the future will be guided by this experience.