Reviews

I started having my 2022 ********* maintenance at Camelback Hyundai. I had mentioned to **** from *********** and my new service agent ***** at Camelback Hyundai that my vehicle was leaking oil. I was told by ***** my service agent at Camelback that the cabin filter needed to be changed. This was the reason for oil leak. Not under warranty so I had to pay $30. My warranty maintenance oils change was completed. My vehicle was out of alignment. This was not mentioned to me by Camelback Hyundai. I could tell from the way my vehicle was pulling to the right. I took my vehicle to a reputable shop that our family has been using for years for the alignment. Since Camelback said this was not covered under my warranty it would cost me $135 for them to do it. But first I had to buy 4 new tires. My tires were already wearing down for a vehicle that had not reached ***** miles. The next day I took my vehicle in for the alignment( To the Reputable shop, not Camelback Hyundai) The mechanics called me out to the garage to show me that my shocks were bad and all the oil had leaked out. I needed to take my vehicle back to the dealer. The shocks needed to be replaced before they could do the alignment. Camelback Hyundai did replace the shocks. I was told Again by Camelback Hyundai I need another cabin filter. (I just had it replaced.) Why did I have to tell THEM the shocks were bad ?!!! Before I had the shocks replaced, I researched the shocks for my Palisaide. Pages and pages of complaints from customers complaining about the defective shocks. Also, customers wanted to know why this was not a recall, since Hyundai of America knew they had defective shocks. This is very disheartening, considering Camelback Hyundai claims that they had performed a complete inspection on my vehicle. The faulty shocks are the reason I had to purchase tires so soon and pay for alignment. I have had 3 different service agents. There is no accountability.

If I could Id give a 0 star. The customer service was beyond terrible. The communication with customer and staff is awful. I went in 9/20 to get a service done on my car. Last week I had called and scheduled to have my ******** converter replaced because I had a recall on my car part. They responded with, you can bring it in next Friday and we can have it fixed on that same day. I dropped off my car today to get the car part put on and when it was there after 4 hours they sent me a text message that they inspected my car, and found some other things wrong with it. They asked me if I wanted those parts fixed. I told them no thank you I cant afford it right now, but did you fix the ******** converter and is my car ready for me to pick up. They informed me they fixed other recalls that I had on my vehicle. I was never aware that they were going to start fixing and putting other parts on my car.. nonetheless, after 4 hours they informed me they didnt fix the recalled ******** converter that they were supposed to install on my vehicle. They wasted my time, my money, I had to take off work for them to do nothing when I needed the ******** converter replaced. That was the whole reason and point why my car was there.. Funny part is they want me to take my car back NEXT Friday. When they wasted my time today. What a joke they are. They dont deserve anyones service with that kind of chaos. Also, there was NO ACCOUNTABILITY for wasting my time, my gas, lying to me about having a part to put onto my car and putting other recalled parts onto my car. I literally dropped off my car for nothing today. Super disappointed and upset.

It's been a whole month since my visit at camelback *** and I still haven't gotten a response back from them regarding my warranty on the belt molding on all 4 door windows. It's a 2020 *** forte so only 4 years old yet the belt molding can't hold up to the sun I want new belt molding and I don't want to pay 400 dollars plus 400 dollars more for labor on something I could do in 20 minutes. I've seen 20 year old cars that never had belt molding replaced in better condition that my 4 year old car. I refuse to let them work on my car ship me my belt molding for all 4 doors.

CAMELBACK *** IS A JOKE AND THEY HAVE ZERO CUSTOMER ******* SKILLS!! They left my Kia **** with tons of scratches all over it after my first time taking it in for a Zaktek application. I paid over $1100 for the Zaktek when I initially purchased my vehicle from them and per the contract I can only take it to the dealership I purchased it from. This really ****** me off because they left my car with damage and made absolutely no attempt to do anything about it!! They actually were very rude and just pretended it never happened. I never want to take my vehicle to them again, especially when something like this happens on my first service visit. Now I'm screwed out of the over $1100 I paid for the Zaktek and whatever it costs to have the scratches fixed!! Things like this are why they have such low ratings. They'll continue to have even lower ratings if they keep s******* people over. It's just bad business and absolutely terrible customer service. ZERO ACCOUNTABILITY after they make a mistake and don't care to attempt to make things right. They are a total ripoff so I advise everyone to stay away from their shady service department. You will end up requiring additional service after you take your vehicle into them for service. CONSIDER YOURSELF WARNED TO STAY AWAY FROM CAMELBACK *** ******* DEPARTMENT!!

Don't trust this place. They tamper with your cars so you end up paying for repairs caused by them. On January 03rd 2024 I took my car in due to a recall. However shortly after leaving and driving back home on the highway, my car began to drive very poorly. It would not exceed any ******************************************************************************************************* to press down hard on the gas pedal. This was a problem that had already been fixed by my mechanic. Somehow camelback hyundai kia undid the repairs.

Will Not Be Returning For ANY Service! Part 1 I travel for work and initially werent in from recommendation of my hometown Hyundai Dealership to have my driver power seat fixed. I went for this service 1/11/2024 and was set for this appt by Service Manager, as I was told, ****. Meeting **** he seemed be very concerned and wanted to help with my tight schedule. The appt was set @ 9:30am and would be set for pick up at 1pm. During this appt, I was under the impression there would be a diagnostic along with the actual service of getting the seat complete. It was very helpful he offered to provide me a Lyft to go home and come back, however I needed to provide my own way back which I agreed to. Being in a different state pregnant, alone, with no vehicle, I contacted him directly 15 mins after each hour to be sure it was okay to return back to pick up what I thought would be a completed service. I was told my car was ready at 3:20pm. I took a Lyft back there to be told there had to be a part ordered and would need 3 days to be retrieved, along with almost $400 payment for that part. I reluctantly agreed because I was in desperate need again with my tight time frame. I was also given a diagnosis with a Engine Valve Gasket replacement and other minor work originally. The next day, 1/12/24; I drove my car about 10 miles before seeing smoke come through my ac vents, car stalling, jerking & engine light on. Id purchased my car back in July 2020 and never had my engine light come on and also kept in great condition. I let **** know I would need it drivable within the next few days and to disregard fixing the power seat as this was now a minor issue opposed to a working car. I returned after my work trip, where my car was left sitting, 1/18/24 and was now given a new diagnosis that included now a $1500 increase due to a Tune Up being needed. What changed in a matter of hours? I explained I was not going to pay that because my car was not in that condition when I brought it.