ComplaintsforElio Motors
New Car Dealers
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/25/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Gave a deposit in 2014 for a **** Car that was never fulfilled, they do contact when you try to get a hold of them, and they have taken 1000's of deposits and never delivered one car as promisedInitial Complaint
08/07/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
In 2017, I signed up and sent $1000 as a deposit to get one of their cars. Over the last 5 years this company has not delivered to my knowledge even one car to the people like me who paid the deposit. In my view, I have waited long enough to get the vehicle. I want my money back.Initial Complaint
08/05/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
On 02/26/2014 I paid $100 online to reserve an Elio Motors vehicle with the expectation that I'd receive my order per the Elio Motors agreement. I never received my order. The resolution I'm seeking is either delivery of my vehicle or refund of my hard-earned $100.Initial Complaint
06/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On August, 2014, I placed an 'all-in' order for a 3 wheeled vehicle to be purchased from Elio Motors (https://www.eliomotors.com/) once they were produced. Announcements were made every year that the vehicle was just about to be produced. They haven't produced ANY consumer vehicles in that duration. **** claims that 'all-in' reservations are non-refundable, but a contract between 2 parties requires 'consideration' and in this case at this point the 'consideration' or tangible object to be exchanged (money for an early option to purchase the vehicle) does not exist since the company failed to produce a SINGLE VEHICLE. I've asked for my money back multiple times and the request has been denied. If I sell somebody a bag of candy for $1000 but then fail to deliver the bag of candy and claim that the purchased cannot be refunded, I have NO LEGAL case to deny the refund. Same is true here. Please help us, BBB. This company scammed every one of us and seemed to know exactly what it was doing all along. Here is my Order #********* (placed on August 31, 2014 11:23:48 PM EDT)Initial Complaint
05/17/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
The year 2014 I went all in with a deposit of **** dollars with the company stated expectation of building the vehicles. I have left emails over the years and never had a reply. I have seen fairly recently where the **** company is now planning an electric version of the same car. I am sure this is another attempt at extorting money for a known failed company and plan. This is criminal in my opinion. It is a true shame that hard working people tried to buy American and support this company only to have this treatment. To quote the great *******************; "for shame, for shame, for shame." Like everyone else I would love to have the product made and delivered but at this point a full refund of my **** dollars would be great. Another option is the full credit of my deposit on the new electric version if it is ever manufactured. The most important thing is to have this company contact me. I would love for ***************** to call me personally to tell me his business plan. I have started holding my breath now.Business response
05/18/2022
We are answering all emails, including emails from this customer. Please have him send up an email to ************************************* and we can reopen the conversation line. The plan is for customers with reservations to have the choice to go with the electric vehicle, in reservation order, with all reservations and reservation bonuses applied to that purchase.Initial Complaint
04/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Elio motors took reservations for a vehicle (and still are) way back in 2014. I went all in for 100 bucks..its been 8yrs since the company started. Its now 2022 and not a word about a car. I looked recently only to find out the company is now going to build an electric car for $14,500 instead of 6 or 7 thousand at the beginning which kept going up from the start. Id like at the very least my money back. This is a bate and switch scenario in my opinion. If tesla can make a car in a few years with constant updates, i think **** could do the same for the what it was. Not even an update, email, or reason for the hold up. Id love to start a lawsuit because this is insane. Ill start here atleast and go from there.Initial Complaint
02/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
I made a fully refundable deposit of $100 in 5/2016 for a 3 wheel vehicle that was going to be produced in a year or two.Since 2016,they have not produced a single 3 wheel vevicle and have not corresponded with me despite numerous attempts that I HAVE MADE since last summer..I would like my deposit of $100 returned to me,promptly...as I am no longer interested in purchasing anything from them.Business response
02/16/2022
This customer has an all in reservation which is non-refundable and has been communicated with through normal channels.Initial Complaint
01/24/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In continuation of complaint ID: ********, ******************** said on 1/4/2022 that the refund would be in the mail within 2 weeks. This means it was mailed at the latest on 1/18/2022. It's now been 6 mailing days since 1/18/2022. I neither received the check, nor confirmation it was mailed.Please assist.Thanks,******Initial Complaint
01/23/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I reserved an **** three-wheeled gas combustion motor automobile from Elio Motors making a deposit of $1000.00. My Order #********* was (placed on September 1, 2014 10:16:27 PM EDT). My order number is *****. Elio Motors never produce this vehicle and they are currently advertising they are going to produce an (electric motor) of the same three-wheeled vehicle. This is fraud and misrepresentation. I am demanding a full refund of my deposit of $1000.00 for failure to meet Elio Motors obligation. Elio Motors sold a lot of people a lie. They convinced people they were going to mass produce a revolutionary three-wheeled economical vehicle that was going to be affordable and get up to 84mpg by designing a gas powered motor. This never happened and now Elio Motors is trying to sell the concept using the same three-wheeled vehicle by going electric. I didn't agree to this change. Elio Motors lied to me and stole my money.Sincerely,******* ******************** ************************************** ************Initial Complaint
01/04/2022
- Complaint Type:
- Product Issues
- Status:
- Unresolved
Seeking refund of $1500 deposit of car that has not been delivered. Reservation #****. Terms of deposit were full refund which company is not honoring. Have been waiting over 8 years.Business response
01/13/2022
This customer has an all in reservation and has been communicated with through email as recently as 12/9/2021. All IN reservations are nonrefundable.Customer response
01/14/2022
I did NOT opt for the All In option, that is a false statement from ****.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
34 total complaints in the last 3 years.
7 complaints closed in the last 12 months.