Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I (regretfully) purchased a truck from Midway Chevrolet in 2019. Over the past 6 years, I have been bombarded with unsolicited marketing campaigns, and I receive spam calls and physical mail from them almost weekly (if not more often). I have moved 3 times since I did business with them, and they somehow seem to always have my current address, even though I have not provided them with that information. I have requested to opt out and be removed from their communications lists literally dozens of times, both verbally over the phone and via email and online forms. I have requested literally dozens of times for them to remove all of my information from their databases. I have been reassured by their employees on each of these literally dozens of times that my information would be deleted from their internal systems, and that they would ensure that my information is deleted from the corporate solicitation lists as well. Yet, they continue to contact me to this day. I believe there are *** regulations that require companies to honor the decision of customers to opt out of any and all communications, but Midway has consistently and repeatedly violated this requirement. Based on other BBB complaints, I am not the only one who has had this problem. At this point, I am not sure what I can do to stop the unending communications from Midway, beyond putting a lock on our mailbox and throwing my cell phone in the trash. This is harassment.

  Business Response

  Date: 04/21/2025

  BBB ****** ******* Response
  
  April 21,2025 
  
  Dear BBB Representative,
  Mr. ****** ******* called into the Dealership on or around April 17, as he was upset due to a mailer he received.  Mr. ******* spoke with **** our Marketing manager and asked to be removed from our auto generated mailers and emails.  The Marketing manager let Mr. ******* know he would personally handle his request,which he did immediately.
  
  Mr. ******* then proceeded to submit an INTERNET SALES LEAD to let us know that he would be filing a complaint.  Mr. ******* will need to understand that each time he calls the Dealership or submits an internet sales lead it populates his information into our system. 
  
  I would like to reassure Mr. ******* that all of his information has been removed from the auto generated mailers and emails.    
  .   
  
  
  
  
  Best regards,
  
  *** ******
  Controller 

  Customer Answer

  Date: 04/21/2025

  Dear BBB Representative,

  I am not sure how Ms. *** ****** developed that understanding, but she is misrepresenting the situation and context. On or around April 17, I submitted a form through the "Contact Us" fields on Midway's website, which is the only means that I have of contacting them with a paper trail since I blocked their email years ago for excessive solicitation. Shortly after - again, after - I had submitted that form and requested them to cease all communication, I received an email from a Midway representative asking if I could connect to discuss. Before I could even respond to that, I then received a call from the marketing manager saying that he would remove my information (with no apology). Setting aside the irony of being contacted through two different means of communication shortly after requesting to cease all contact, I am by no means upset about "a" mailer that I received. Ms. *** ****** appears not to have read my complaint in full. I am upset because Midway has been harassing me for over half a decade, because they have wasted more than enough of my and their time, and because they have somehow located my new address on two separate instances without me providing that information to them.

  Ms. *** ****** will need to understand that each time her dealership sends me a mailer, calls my phone, or continues to sign me up for any auto-communications without my consent, that it is in violation of *** regulations and constitutes harassment.

  I would like to reassure Ms. *** ****** that I have been told that I would be removed from the auto-generated solicitation dozens of times over the past 6 years. I hope that is finally the case this time, but we will see.

  Best regards,

  Dr. ****** *******

  Business Response

  Date: 04/25/2025

  BBB ****** ******* Second Response
  
  April 25,2025 
  
  Dear BBB Representative,
  I would like to reassure Mr. ******* that all of his information has been removed from the auto generated mailers and emails. 
  We would also like to apologize for the follow up phone call from our Marketing Manager he just wanted to reassure Mr. ******* that he personally handled his requests.
  
  Please accept our sincere apology for any inconvenience and or frustration this has caused.
  
  .     
  
  
  Best regards,
  
  *** ******
  Controller 

  Customer Answer

  Date: 04/29/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** *******
  
   
  

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  our vehicle was in for service for 4-5 months we were never provided a rental vehicle by the dealership and were informed by Chevrolet that we could possibly file for a payment reimbursement for the 4-5 months the vehicle was in service since no vehicle was provided. We received the vehicle back November 10, on December 12th I called to check in for the payment reimbursement then was informed I was past the 30 day window. I previously put in a claim and when I explain the situation crystal ( the representative assigned to our case) continued to inform me that there was nothing else that could be done, it was my responsibility to inform myself about the 30 day notice and no one elses. I do believe this situation is unfair. I was also told the information about reimbursement should have been read by me and my husband in the owners manual however there is nothing in there about a 30 day limit to send in a reimbursement. Crystals customer service was awful during the entire call, not once was an alternative or solution provided.

  Business Response

  Date: 01/29/2025

  BBB ****** **** Response
  
  January 29,2025        
  
  Dear BBB Representative,
  Ms. ****** Popes vehicle was towed to Midway Chevrolet on July 1, 2024.  It took 10 days for her Warranty company to give us an approval so that we could order the engine.  The engine was ordered but on a National back order, which unfortunately we as a dealership have no control over.    
  It appears she was speaking with someone at either Chevrolet or ************** for payment reimbursement.  That being said, she may need to reach back out to whoever it was she was working with.
  We understand and do sympathize with her frustration but payment reimbursement would have nothing to do with the Dealership. 
  
  
  
  
  Best regards,
  
  *** ******
  Controller 

• Initial Complaint

  Date:11/21/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This dealership added a protection package $3,700 on top of the internet price and its not an option you can decline. Same packet at ******* for $699. I pointed it out and they sent me on my way. This dealer wants to know how much $ you make before you can negotiate the price. They hate the experience buyer. They count on naive customers. They text me a day later hoping I would be willing to drop that $3,700. Highway robbery. *************

  Business Response

  Date: 11/25/2024

  BBB ******* **** Response
  
  November 25,2024
  
  Dear BBB Representative,
  Mr. ******* **** came into Midway Chevrolet Dealership inquiring about a truck for sale on or around November 14, 2024.  Please note Mr. **** did not purchase said vehicle.
  Here are the Dealer Adds for this particular truck:
  BED LINER
  WINDOW TINT
  DOOR EDGE AND DOOR HANDLE GUARDS
  RECOVER DEVICE
  CLEAR BRA
  RUNNING BOARDS
  
  
  
  Best regards,
  
  *** ******
  Controller 

• Initial Complaint

  Date:10/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Small dents in car when spoiler was installed on new car bought from Midway Chevrolet on November 28, 2022. Took car to Midway's paintless dent removal person. He said he could not fix it. I then took it to Power Chevrolet at 91st ********** and ***** (the paintless ***************) told me he could fix the dents for $250.00. I called Midway Chevrolet back and told them that another dealership could fix for $250.00 and Midway did not want to do anything about it. I would like $250.00 refund from Midway Chevrolet.

  Business Response

  Date: 10/23/2023

  Dear BBB Representative,

  In reviewing **************************** deal from November 2022, we are unable to locate any record of small dents on his vehicle once the spoiler was installed.

  We also show that he did not purchase the paintless dent repair product that is offered at time of sale.

  It is nearly a year later and without record of the incident, we will have to decline payment of said dent repair.

   

  Best Regards,

  *******************

  Controller

• Initial Complaint

  Date:04/11/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/8/23 went to this dealership. Used lot has vehicle wanted. My Fiance was clear on the terms of the arrangement that he and his father would be on the loan and that we were trading in my vehicle. Numbers and paperwork were gone over before hard inquiries were made. The appraisal was done, but not shared until MUCH later. Upon waiting, ******* comes to me asking to fill out a Midway credit application because they couldn't buy the vehicle 3rd party. Moved on. It was when we were back to the main office, I'm cleaning out the vehicle, where finance was that my fiance was informed that my name was placed on the loan w/o my knowledge. ********, from what we believe was exploited due to his newly hired status. He understood the situation, but, whatever he was told and what was relayed did not follow these instructions. Had we been informed of this PRIOR we would have left. Made sense at that point that my fiance only had the Midway inquiry while I was shotgunned. The salesman, which is why we believe him, was terrified of our reactions to this development. Midway fraudulently without proper disclosure OR consent placed me on a loan. Note, I did not sign a single piece of paperwork until the Midway application - under false pretenses.Other things to note. It was not disclosed this was a rental - documents were found within the truck after returning home. There was a notable dent/bend in the supports of the running board, which when my fiance started looking at the truck at home saw all the dirt up underneath that confirmed its likelihood of off-roading damage. Blu Def was not filled. Washer Fluid empty. Intake dirty. We are currently reviewing an interesting sound from the engine bay. If suspicions are confirmed, this vehicle was also sold as certified with a major defect.We always expect some shady practice at a dealership, however, this was beyond comprehension. A request from someone higher than management placed, but this needs to be shared.

  Business Response

  Date: 04/21/2023

  BBB *************************** Response
  
  April 21,2023
  
  Dear BBB Representative,
  On or around April 8, 2023 ****************** filled out a credit application for the purchase of a vehicle.  Once ****************** was approved for credit she went into the finance department along with her fianc.  The Finance Manager went over all the documents as she was signing them.  The statement that she was put on a loan without her knowledge and not signing a single document is untrue, and we can provide copies if needed. 
  On or around April 18, 2023 ***************** spoke with our sales manager, ***********************, and as a gesture of goodwill the Sales Manager offered to pay off the additional funds due on her trade in the amount of $1400, so that her and her fianc would not have to come out of pocket with the additional funds. 
  ****************** stated to her sales manager that she attempted to remove this complaint but was unsuccessful.    
  
  
  
  Best regards,
  
  *******************
  Controller 

  Customer Answer

  Date: 04/23/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does,will consider this complaint resolved.
  
  There are additional things that need to be clarified regarding the agreement to resolve, which we did accept the remaining $1,400 (approximate) on the original call from the dealership April 11th and April 19th from another individual having conferred with other higher up personnel with the request to remove this complaint. A return call was said to be returned on the 19th or soon after due to the information I provided that a complaint cannot be removed once it has been submitted to BBB, but that was never received, and this response was provided.
  
  Regarding the statement of having never signed a document being untrue, my story of not signing documents clearly referenced the time prior to the credit application provided to me without explicitly stating this was because I had to be placed on the loan something that should have been made very clear. The truck is being looked at by RAM due to the engine bay issue.
  
  We are happy with the vehicle, just not the way the sale was handled. Again, we accept the terms of the $1,400 (approximate).
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 15, 2022, I had my GMC Truck towed to Midway Chevrolet for repairs to its ignition switch that was damaged due to an attempted car theft. The Service Advisor assigned to me is: ******************* (whose immediate supervisor is: ********************, and General Manager is: ***************************).There has been no answers to my phone call nor emails as to whether or not a mechanic has even examined my vehicle for a repair quote and repair time.It has been over 2 weeks that my truck has been there, and still no communication.

  Business Response

  Date: 09/08/2022

  To Whom It May ****************** consumer's last contact with his Service Advisor with the diagnosis and pricing for the repairs was this morning 9/8/22.  The consumer approved the repairs and we are currently in the process of completing the approved repairs.

  Respectfully,

  *******************

  Controller

  Customer Answer

  Date: 09/08/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:06/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had to get the brakes faulty vacuum pump replaced on my 2016 chevy malibu premier so I took it into the service center at Midway Chevrolet on April 12th and was told it would take approximately 2-3 weeks for the delivery of the part, in reality they had my car for seven weeks and ended up stilling my new battery that was under warranty through O'Reillys replacing it with a battery that was no good That was something I also was charged for them to work on the battery that wasn't any good nor was it even mine. I was charged for rotation of tires wich was not done because my tires were bad and I had purchased tires elsewhere and asked them to simply add air to one tire because it had a slow leak so I could get it to the tire place I chose to purchase tire's from, my tires were never rotated.They didn't even put coolant in my car and let me drive out of there service center without any antifreeze in the reservoir. my car started over heating causing me to be stranded at a gas station needing help from family to figure out what happened.I managed to get in contact with a manager of customer service satisfaction by the name of Genie she seemed really concerned about the actions of there staff promising me this will be handled and she will be contacting me soon to let me know the next steps to take to get to a resolution to this situation but now 2 weeks later I have left multiple messages on Genies personal line number #************* and never can get past leaving a message nor has anyone contacted me nor left any message on my voice mail. I really wanted to solve this solely with the higher *** at the dealership thinking they would want to know about there employees stilling from and scamming customers out of there hard earned money but it's looking pretty clear that they are backing this type of criminal behavior. I bet fox 10 would love to hear and open there own little investigation Into one of *******'s largest car dealership's running these scams and thefts.

  Business Response

  Date: 07/04/2022

  Dear BBB Representative,
  This matter has been resolved with ****************** as of June 30, 2022.
  We truly value Ms. ******** patronage and appreciate the opportunity to bring resolve to this matter.
  Best regards,
  *************************
  General Manager