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Gear Elevation

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 56 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/02/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Seller info Energy Commerce Elevation LLC ************ ******************************** Invoice ID ************************* Purchase details Gear Elevation Rewards - Elevation Rewards $79.99 Total $79.99 This transaction was taken from my bank acct. this is a service I did not sign up for, I am requesting a refund and cancelling any monthly fees attached to this acct. As you can see from complaints this company is underhanded and sneaky.

    Business Response

    Date: 02/04/2025

    Thank you for reaching out to us. We sincerely apologize for the inconvenience this has caused.
    We want to confirm that your membership has been successfully canceled, and a full refund of $79.99 has been processed. You can expect the refund to be credited back to your original payment method within 3-5 business days. You should not see any further charges associated with this service moving forward.
    If you have any other questions or concerns, please dont hesitate to reach out to our support team at ********************************* Were here to assist you.
    Thank you for your understanding, and we appreciate your patience.

    Customer Answer

    Date: 02/06/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***** ******

     

  • Initial Complaint

    Date:01/25/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item online a few months ago (item was about $15). I was then charged a ***** subscription fee in December. After speaking to their customer service, I was assured no further charges would be made. I have requested refund of the ***** charge in December without success. Today, January 25 Gear Elevation attempted to charge my card again. Ive reported the charge as fraud.This was the message I received from customer service:***** *************************** 6, 2024, 20:17 GMT+8 Hi *******, Your membership has been deactivated. This charge should not appear on your account moving forward. We appreciate your business more than you know. If you have any additional questions, Id be happy to assist you at any point. Best regards,Gear Elevation - **************** Team

    Business Response

    Date: 01/26/2025

    Thank you for bringing this to our attention, and I apologize for any confusion or frustration caused. I can confirm that your membership has been fully refunded, and there will be no further charges to your account moving forward. We understand how important it is to ensure that these matters are resolved, and we appreciate your patience as we worked through the issue.
    If you have any further questions or concerns, please don't hesitate to reach out. We're here to assist you, and we value your business.

    Customer Answer

    Date: 01/29/2025

    I have not received a refund. 

    Business Response

    Date: 01/31/2025

    We have successfully canceled and refunded the membership charge for $69.99. The refund will be credited back to the original payment method within 3-5 business days. The customer should not see this charge on the account moving forward.

  • Initial Complaint

    Date:01/23/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    01/02/25-Transaction date $28.61 paid(including optional "packing tip")Company committed to providing me with two pairs of winter gloves.Package was supposed to arrive no later than 01`/21/25 I received email on 01/21/25 claiming received that package was undeliverable due to "insufficient postage". Postage should have been included with the order.Contacted Gear Elevation on 01/22/25 requesting that the package be guaranteed by Saturday or to issue me full refund. Heard nothing from supervisor via email or phone same day.Called again 01/23/25. Was told if I paid the "missing" postage, they would issue me a full refund and reimburse the postage if I take the time to send them a receipt. This feels not only an inconvenience, but a carefully designed scam to get more money from people who'll never see these packages.Currently waiting for call back from supervisor.I feel taken advantage of and unsafe doing business with Gear Elevation. Representative on phone should have been authorized to pay the refund as there is no indication the two sets of gloves will ever arrive.

    Business Response

    Date: 01/26/2025

    Thank you for sharing your feedback, and we sincerely apologize for the inconvenience and frustration this situation has caused. We understand how important it is to receive your order on time and in good condition.

    Upon reviewing your case, we have issued a full refund for your order, including the missing postage charges. We deeply regret the miscommunication and the delay in addressing your concerns, and were taking steps to improve our processes moving forward.

    We truly value your business and hope that youll consider giving us another chance in the future. If you have any further questions or need assistance, please dont hesitate to reach out to us.

  • Initial Complaint

    Date:01/19/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unknown transaction from Energy commerce elevation LLC that enrolled me in a $79.99 membership that I did not subscribe to

    Business Response

    Date: 01/21/2025

    Hi ****! Thank you for raising this concerns and we deeply regret any frustration or inconvenience this charge may have caused you. It is our intention to provide our customers with full transparency and the option to decline subscription services during the checkout process. Please know that the confirmation of this enrollment can also be found in the order confirmation email sent to you after your order was placed, allowing customers the opportunity to review and decide if this service isn't for them. However, we understand and recognize that there may have been an oversight in this instance. Please rest assured that your subscription has been canceled and refunded. Rest assured that no further charges will be made to your account. If you have any questions or need further assistance, feel free to reach out to our customer service team. We appreciate you business more than you know! 

  • Initial Complaint

    Date:01/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At check out you are asked if you'd like to become a rewards member 80$ a month, or pay for shipping. No matter which you select they sign you up and charge you the 80$. I very carefully made a one time purchase and was still charged as a rewards member. Absolute scam, and I just want people aware. I bought a 10$ item and was charged 90$ Absolutely not okay.

    Business Response

    Date: 01/20/2025

    Hi ***! Thank you for sharing your experience, and we sincerely apologize for the frustration this has caused. We understand how upsetting it can be to feel misled during the checkout process. We have immediately canceled your rewards membership and refunded the $80 charge. Moving forward, you will not be charged again for the membership. Please know that we take feedback like yours seriously and are working to ensure a smoother, more transparent experience for all of our customers. If you have any further concerns, please don't hesitate to reach out. We truly appreciate your understanding.

  • Initial Complaint

    Date:01/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: December 6, 2024 The item I ordered was broken upon delivery. I immediately contacted Gear Elevation to refund or replace. I sent Gear Elevation a picture of the broken item per their request and was assured they would respond promptly. Nothing but more email responses telling me they are going to respond **************** assured me I would get immediate attention. Nothing in 6 weeks except a bill to my ****** account in the amount of $79.99 for a membership which I never requested. I contacted them by phone and Gear Elevation did refund the membership charge immediately.

    Business Response

    Date: 01/20/2025

    Hey Geg! We deeply apologize for the frustration and inconvenience you've experienced. This is certainly not the experience we want for our customers, and we regret that we did not address your concerns in a timely manner. We have reviewed your case, and would like to confirm that your subscription has been fully canceled and refunded. Regarding the broken item, we did send an update and offered options, but unfortunately, we did not receive a response from you. We've also processed a full refund for your order. Moving forward, we are taking immediate steps to improve our processes to ensure situations like this don't happen again. If theres anything else we can assist you with, please don't hesitate to reach out. We appreciate you and look forward to serving  you better in the future!


  • Initial Complaint

    Date:01/15/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 items for a total of the amount listed above on 12/20/2024 and the money was withdrawn from my bank account on 12/23/2024. I was told it would be shipped and delivered by Christmas eve. I never received them and cannot get a hold of anyone through the company. I want a full refund and no additional charges of any kind to my bank account.

    Business Response

    Date: 01/21/2025

    Thank you for reaching out to us and sharing your experience. We sincerely apologize for any inconvenience caused by the delay in the delivery of your order.
    According to our records, your items were successfully delivered on January 11, 2025. You can track the package using this link for detailed delivery information: ****************************************************.
    If you did not receive the package or have any further concerns, please dont hesitate to reach out to us directly. We are committed to resolving this matter to your satisfaction and ensuring no additional charges are made to your account.
    Thank you for your patience and understanding.

    Customer Answer

    Date: 01/22/2025

    I spoke with the company, although it says it was delivered it in fact was not. We checked with every home in our neighborhood. It was never delivered. 

    Business Response

    Date: 01/24/2025

    We're truly sorry to hear that your package has not been delivered, despite the tracking information indicating otherwise. We recommend contacting your local post office with the tracking number JSELS2506354536YQ so they can assist in locating the package. In order to proceed with processing your refund, we would need a non-delivery certification from the post office as proof that the item was not delivered. Once you have that, please provide it to us, and we will take care of the rest. We appreciate your understanding and look forward to resolving this issue for you as quickly as possible.

  • Initial Complaint

    Date:01/14/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged $79.99 on 1/2/25 for a 3 month subscription I never signed up for. I ordered a remote control car from a company I thought was in ********. The order came from ***** and took forever to get here. I want nothing to do with this company and certainly did not sign up for any subscriptions. The "subscription" should be canceled and my money refunded.

    Business Response

    Date: 01/16/2025

    Thank you for bringing this to our attention. We sincerely apologize for any inconvenience caused by the subscription charge and the delay in receiving your order. We have reviewed your account and can confirm that the $79.99 charge was for a membership program. While we strive to make all terms and conditions clear at checkout, we understand your concern and have immediately canceled the membership to ensure no further charges occur. Additionally, we have processed a full refund of $79.99 back to your original payment method. Please allow 3-5 business days for the refund to reflect in your account, depending on your financial institution. We deeply regret this experience and appreciate your feedback. Should you have any further questions or need additional assistance, please dont hesitate to contact us directly at ******************************** or ************.



  • Initial Complaint

    Date:01/13/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a $12 pair of makeup glasses from Gear Elevation/Energy Commerce Elevation LLC in December 2024 via ******. In January on 2025, Gear Elevation charged my ****** account $79.99 for some specious ongoing subscription. I did not authorized an ongoing subscription when I ordered the glasses, nor have I received the benefit of any service. I see here on BBB, that this is not the first such scam on this company's part. How awful they continue to do business in the **!

    Business Response

    Date: 01/14/2025

    Thank you for your feedback. We sincerely apologize for any confusion or frustration this situation has caused. Upon reviewing your account, we found that the $79.99 charge is for a membership that was indeed processed after your initial purchase. We understand that this was not clearly communicated at the time of your order, and we regret any inconvenience this has caused. Please know that your membership has already been cancelled, and you will not incur any further charges moving forward. If you need any further assistance or have additional questions, please don't hesitate to reach out to our customer support team directly. We appreciate your understanding and thank you for bringing this to our attention.


  • Initial Complaint

    Date:01/06/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/6/24, I ordered a lens cleaner from Gear Elevation. They included a free trial of a subscription in my purchase, and I declined the recurring subscription. I received my product but was charged for the recurring subscription on 1/6/25. I never agreed to the subscription and reviews online corroborate this story. I cannot find a way to cancel on the website. There was no confirmation of recurring charges during the initial purchase.

    Business Response

    Date: 01/07/2025

    Thank you for bringing this matter to our attention, and we apologize for any inconvenience this has caused. We understand your concerns regarding the unexpected charge for the recurring subscription.After reviewing your account, we have successfully canceled your subscription and processed a full refund for the charge made on 1/6/25. We sincerely apologize for the confusion and for not clearly communicating the terms of the free trial offer during your initial purchase. Your feedback is incredibly valuable, and we are actively working to improve our processes to ensure that customers have a clear and easy experience when managing their subscriptions. If you have any further questions or concerns, please dont hesitate to reach out to our customer support team. We're here to assist you.



    Customer Answer

    Date: 01/09/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ******* *****

     

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