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          Business Profile

          Payment Processing Services

          PrePass

          Headquarters

          This business is NOT BBB Accredited.

          Find BBB Accredited Businesses in Payment Processing Services.

          Complaints

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          Complaint Details

          Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

          Showing all complaints

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          Complaint Status
          Complaint Type

          • Initial Complaint

            12/23/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I called and asked to discontinue using their service. I told them I would return their device. I did both. Since then they continue to try to bill me for their services. I called again and was assured cancellation would be resolved. It hasnt and now they are trying to collect payment. Account # ******. They are threatening collections.

            Business response

            01/02/2025

            Hello,

            We are looking into your issue and noticed that we have not received the device that was sent back.  Do you have a tracking number for us to complete our investigation?

            Thank you,

          • Initial Complaint

            04/17/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Prepass has terrible customer service. ********************** transponders don't work properly and often get defective. However, prepass still charges us for ALL TRANSPONDERS, even those that are damaged/not working. Recently, we just found out that PREPASS charges us for FULL VIOLATION BALANCE for each Toll Violation that we received from different toll agencies due to defective technology, or no signal. We only authorized to pay the **** AMOUNT, not the full violation! Currently, Prepass owes us THOUSANDS OF DOLLARS in reimbursement for overcharges! No one is available when we call. Our representative promissed to call back, and never did.

            Business response

            04/25/2024

            Good morning,

            I have not been able to locate any Prepass account with ********************* listed as an authorized contact.  Please supply the account number so I may locate and research the account.

            Thank you

          • Initial Complaint

            02/25/2024

            Complaint Type:
            Order Issues
            Status:
            Answered
            About a year ago I had an account with them I send their equipment back and paid the balance close account because I no longer need it but even though I did that they still put me in collections I keep sending them the receipt that shows I dont owe them anything but they ignored

            Business response

            02/29/2024

            The recent communicate sent to this prior customer was in error.  We apologize for this error.  The account has a $10 credit and is not in collections.  The process to send the $10 back to **************** has started. 

          Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

          BBB Rating & Accreditation

          F

          This business is not BBB Accredited

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          Contact Information

          2929 N Central Ave Ste 1500

          Phoenix, AZ 85012-2759

          Visit Website
          (800) 773-7277

          Customer Complaints Summary

          11 total complaints in the last 3 years.

          4 complaints closed in the last 12 months.

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