Reviews
This profile includes reviews for Leslie's's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 106 Customer Reviews
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Review fromJess
Date: 05/12/2022
1 starJess
Date: 05/12/2022
Do NOT buy from this company! My pool heater didnt last 2 years. Everything was under warranty but they didnt have any technicians to service the heater. I eventually spoke to the corporate level and they stopped returning any phone calls. The heater was a piece of junk, and no technician has been able to repair it. Just had to buy a new heater from a new company since mine from Leslies never worked correctly. Do yourself a favor- shop elsewhere! My experience has been ***********************.
Leslie's
Date: 06/01/2022
We are so sorry to hear about your recent experience, can you please provide your order number so we may further look into the details.Review fromJames L
Date: 05/05/2022
1 starJames L
Date: 05/05/2022
Repeat what others have said DO NOT DO BUSINESS with Leslie's Pool Service. Total Ripoff. Had them install a new LED light in pool spa with a 3 year warranty, just months ago. Cost was over $600. Light has already failed.Multiple phone calls to Leslie's; you will always be directed to a foreign answering service; never locally.Have scheduled 3 appointments with them; all three were no shows. I work at home. Leslies says they called to reschedule, but they cannot tell me when/time of such a call ever occurring. Ask for a supervisor and they will hang up on you.Local Leslie's stores will say they have nothing to do with scheduling and not their problem.Absolutely horrid customer **********************; actually zero; no customer *************************** away from this company at all costs.Leslie's
Date: 05/31/2022
Hello *****, I am truly disappointed to hear about your recent experience, I have forwarded the information provided to the service manager for your area and I have requested that they contact you so we may work towards a resolution. Thank you.Review fromBob L
Date: 05/05/2022
1 starBob L
Date: 05/05/2022
Had to wait 5 weeks for a pool filter sand change. ****** showed up late and told me removed sand would need to stay on property. Neither local office or corporate told me that. Next, ******, the tech told me that" anyone with common sense would have filled the pool" This made me mad as no one had told us that. He was combative and unapologetic. I will never use Leslie's again.Leslie's
Date: 05/31/2022
Hello ***,I am so sorry to hear about your recent experience, we have forwarded the information to our leadership team and there will be coaching done to ensure this does not happen again in the future. Thank you.Review fromMyriam A
Date: 05/04/2022
1 starMyriam A
Date: 05/04/2022
HORRIBLE we purchased a Variable speed pump and it keeps giving us problems due to wrong wiring when Leslies installed after the second time it broke we decided to hire an electrician only to find out that the wiring was wrong and the pump basically burnt now were stuck with a ***** **** for a non-working pump and a extra 200 **** for the electrician and my pump is still not working we're supposed to get a call from management to see if I will get a new working pump.Leslie's
Date: 05/31/2022
Hello ******,We are so disappointed to hear about your recent experience, were you able to get in contact with a member of management?Thank you.Review fromPLO C
Date: 04/30/2022
1 starPLO C
Date: 04/30/2022
DO NOT DO SERVICE CONTACTS with this company. They do a terrible job and their service department is never available They do not show up as scheduled. They installed a pool equipment wrong and now they are giving us cancellation after cancellation. Their service department, which is outside of the **. does not have a number or a manager to talk to. DO NOT DO BUSINESS WITH THIS COMPANY!Leslie's
Date: 05/05/2022
HI PLO, I am sorry to hear this. I would like to look into this issue but will need some information. Please provide a phone number we can search our system with. Thank you.Review fromUte L
Date: 04/23/2022
1 starUte L
Date: 04/23/2022
We bought a variable speed pump to be installed within the same week. The sales person told us that we will receive a phone call from the service department the next business day to arrange the installation appointment.NOBODY call us ever within the next four days and when I called I got an appointment in two WEEKS. They had the money and we had a messy pool. We returned the pump. well never spend money at Leslies again.Leslie's
Date: 04/26/2022
Hi Ute, We should have called you if a call was promised and I am investigating that situation. Service leads times are extended this time of year and I do apologize for that. Please let me know if there is anything I can do in regards to this situation.
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