ComplaintsforVitalant
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Complaint Details
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Initial Complaint
03/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Vitalant calls me at least once a day despite me requesting not to receive calls via my account preferences. I block the number, and they call from a different number. This call is automated, so i cannot speak to a representative to ask not to be contacted further. This has been going on since I originally donated blood in May of 2020. I do NOT want to be contacted further by this company. Attached is phone record from ONE of the numbers they have tried reaching me at.Business response
03/27/2024
Hello ****,
Thank you for bringing this to our attention. We truly apologize for the inconvenience caused by our calls. While we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, our goal is not to disrupt your daily life with unwanted contact. Thank you for providing your contact information. We can confirm your number has been removed from our contact lists. Please allow 10 12 days for our systems to fully update and all calls to cease.
We thank you for your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.
Kindly,
Vitalant
National ************** CCCInitial Complaint
03/07/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I attempted to give blood a few years ago. However, I dont exactly remember the date. I did not fit the criteria to give blood due to a past circumstances. So, I never can give blood even if I wanted to. I never opened up an account to their website but I receive a lot of messages asking me to donate on a weekly base. Why on earth would they even call if I am not suited to give blood. Even when I block the calls, I receive the messages anyway. And sometimes the calls would come in from a different number. I am not sure how to stop the calls because even when I answer the caller (Vitalent) either hangs up or continues with the recording. I am not sure about how to address it, so I came to address it with BBB.Business response
03/14/2024
Hello *******,
Thank you for taking the time to bring this to our attention. We sincerely apologize for leaving a negative impression of our organization due to the unwanted calls. Thank you for providing your contact phone number to locate your donor profile. We can confirm that your number has been opted from all calls. Please allow 10 12 days for the process to complete and all calls to cease.
We are grateful for your willingness to come out and answer our previous call for help and for allowing us the opportunity to address your concern. Please advise should you have any further questions.
Kindly,
Vitalant, *********************** CCCCustomer response
03/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
02/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Vitalant calls my cell number several times a week. I never consented to receive their calls and I feel as if I am being harassed. This is not the way they to people to donate blood; by harassment. There's no clear way to be added to their do not call list. I want them to stop calling me.Business response
03/06/2024
Hello *******,
Thank you for taking the time to bring this to our attention. We sincerely apologize for the inconvenience caused by our efforts to secure blood for patients within your local community.We truly do not intend to come across as intrusive nor interrupt your day with unwanted contact. Thank you for providing your contact information. This allowed me to locate your donor profile and remove your phone number from *********** lists.Please allow 10 12 days for our systems to fully update and all calls to cease.
We thank you for your previous donation and for allowing us the opportunity to resolve your concern. Please advise should you have any further questions.
Kindly,
Vitalant *********************** CCC
Initial Complaint
02/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
It seems like these complaints are a dime a dozen. Nonstop predatorial calls even though I've never been involved with this company in any capacity. If I block one number, the company changes it and calls again and again. This company operates like a scam. I work nights, and these calls continually wake me up. I don't want to be contacted by this company. Furthermore, action by the BBB would be appreciated.Business response
03/03/2024
Hello Brion,
Thank you for bringing this to our attention. Because every two seconds a patient in the **** needs blood, we are passionate about securing blood donations in your community. However, we do not intend to cause disruption nor harassment to your day. We sincerely apologize for leaving a negative impression of our efforts. Thank you for providing your contact phone number to locate your donor profile. We can confirm that your number,************, has been opted from all calls. Please allow 10 12 days for the process to complete and all calls to cease.
We thank you for your past donation and for allowing us the opportunity to address your concern. Please advise should you have any further questions.
Kindly,
Vitalant, *********************** CCCInitial Complaint
02/09/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Vitalant ******************* (Blood Donation) is calling me several times a week with robo calls. I have doubled checked and my number is on the do not call list. I have also texted STOP to their number ****. These calls have been occurring for several years and I can not seem to stop them.Business response
02/15/2024
Hello *****,
Thank you for contacting Vitalant and for bringing this to our attention. We sincerely apologize for the inconvenience our calls have created. We strive to secure blood donations for patients in your community, however, we do not intend our calls to cause frustration to your day. We thank you for providing your phone number and will ensure that your phone number is opted from receiving our calls. Please allow 10 12 days for our systems to fully update and all calls to completely cease.
We thank you for your past donation and for allowing us the opportunity to resolve your concern. Please advise should you have any further questions.
Kindly,
Vitalant,National ************** CCCInitial Complaint
02/06/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I continue to get calls from this company several times a week despite asking to be taken off their call list. At one point I mentioned that I have a medical condition that prevents me from donating, and the representative then asked about my medications in an effort to get me to donate despite my refusal and the mentioned condition. This behavior is inappropriate and illegal as that is confidential information, and should not be requested by a complete stranger in a cold call.Business response
02/14/2024
Hello *****,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by our calls. Although, we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, our goal is not to disrupt your daily life with unwanted contact. Thank you for providing your contact information. We can confirm your number has been removed from our contact lists. Please allow 10 12 days for our systems to fully update and all calls to cease.
We thank you for your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.
Kindly,
Vitalant
National ************** CCCCustomer response
02/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
01/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company harasses me with incessant calls. They called me 7 times just yesterday and have called me nearly 30 times this month asking for a blood donation. This has been going on for years!Business response
01/30/2024
Hello ********,
Thank you for contacting Vitalant and for bringing this to our attention. We sincerely apologize for the inconvenience our calls have created. We strive to secure blood donations for patients in your community, however, we do not intend our calls to cause frustration to your day. We thank you for providing your phone number and will ensure that your phone number is opted from our contact lists and all calls will cease immediately.
We thank you for your past donations and for allowing us the opportunity to resolve your concern. Please advise should you have any further questions.
Kindly,
Vitalant, *********************** CCC
Initial Complaint
01/17/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I donated blood to Vitalant ONCE in 2019. I have been receiving calls almost every day since then. Sometimes I received multiple calls on the same day. I block the number, and they use a new one next time. I have to listen and delete the voicemails, which are all just recorded messages so even if I answer I can't tell a live person to STOP THE CALLS. I will never give them my business again because of this harassment. I don't want an apology from the company; I want these calls to STOP.Business response
01/24/2024
Hello ********,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by our calls.Although, we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, our goal is not to disrupt your daily life with unwanted contact. Thank you for providing your contact information. We can confirm your number has been removed from our contact lists.Please allow 10 12 days for our systems to fully update and all calls to cease.
We thank you for your previous donation and for allowing us the opportunity to completely resolve this issue.Please advise should you have any further questions.
Kindly,
Vitalant
National ************** CCCCustomer response
01/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************
Initial Complaint
01/16/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I have never donated through Vitalant nor consented to being contacted as far as I am aware. Yet I get several calls a week from them asking me to donate.Business response
01/18/2024
Hello ******,
Thank you for contacting Vitalant and for bringing this to our attention. We sincerely apologize for the shock and inconvenience our calls have created. Back in 2017, we merged with LifeSource and our mission in securing blood donations for patients in your community still continues. However, we do not intend our calls to cause frustration to your day. We thank you for providing your phone number and will ensure that your phone number is opted from receiving our calls. Please allow 10 12 days for our systems to fully update and all calls to completely cease.
We thank you for your past donations and for allowing us the opportunity to resolve your concern. Please advise should you have any further questions.
Kindly,
Vitalant, *********************** CCCInitial Complaint
01/11/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I donated blood one time five years ago and I still receive multiple calls every week trying to solicit another blood donation. I've requested removal from the contact list to no avail. All I want is for Vitalant to not call me again.Business response
01/18/2024
Hello *****,
We sincerely apologize that we have not kept our commitment to you in removing your number from our call lists. We have researched this matter thoroughly and found where we have erred. We truly regret losing your trust in our capabilities and for the disruptions our calls have caused to your day. We can confidently confirm that your number has been added to our Do Not Contact List and calls will cease effective immediately. Coaching and continued training will be provided to our team members to ensure we provide complete resolution at the initial contact.
We thank you for participating in our past blood drive and for allowing us the opportunity to resolve this concern. Please advise if you have any additional questions.Kindly,
Vitalant, *********************** CCCCustomer response
01/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
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Customer Complaints Summary
86 total complaints in the last 3 years.
71 complaints closed in the last 12 months.