ComplaintsforVitalant

• Initial Complaint

  01/10/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Vitalant calls me multiple times a week even though i have been asked to be removed from their call log many times. I always block the number and then they call again using a different number. I never consented to calls and this is extremely frustrating. Remove me from the call log and never call me again.

  Business response

  01/16/2024

  ****************,
  
  Thank you for contacting Vitalant and for bringing this to our attention. We sincerely apologize for the inconvenience our calls have created. We strive to secure blood donations for patients in your community, however, we do not intend our calls to cause frustration to your day. We thank you for providing your phone number and will ensure that your phone number is opted from receiving our calls. Please allow 10 12 days for our systems to fully update and all calls to completely cease.
  
  We thank you for your past donations and for allowing us the opportunity to resolve your concern. Please advise should you have any further questions.
  
  Kindly,
  
  Vitalant, *********************** CCC

• Initial Complaint

  01/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I donate regularly to Vitalant and started getting calls anytime there was a shortage even if I just donated. I ignored it at first but it has become excessive. I started requesting to them to remove me from the call list and they obliged only for the calls to continue. I have made this same request to them multiple times. At the minimum 10 times only to be guaranteed it would stop. I still get them. I cannot seem to get this request escaped to permanently remove me from the call list.

  Business response

  01/11/2024

  Hello ******,
  
  Thank you for bringing this to our attention. I sincerely apologize that we have not honored your request to stop our calls. I am grateful for your patience in permitting me the opportunity to make this right. I researched this matter and found where we have erred. I can confirm the phone number provided in this complaint has been added to our Do Not Call List and calls will cease within 24 48 hours. Again, I apologize that this matter has not been resolved. I will be monitoring your phone number for the next  two month to ensure calls have truly stopped.
  
  Please advise if you have any other questions or concerns.
  
  Your donations have made a huge impact on the lives of hospital patients, their families, and their friends.
  
  Kindly,
  
  Vitalant, National ************** CCC

• Initial Complaint

  01/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  PLEASE STOP CALLING ME. I have donated blood in the past, I know it's important. But these calls are a reason that I don't want to donate blood for fear that I will end up on an endless calling list for your robocalls. You're hurting your mission. PLEASE TAKE MY NUMBER OFF OF YOUR LIST!

  Business response

  01/09/2024

  Hello ******,

  Thank you for contacting Vitalant and bringing this to our attention. We sincerely apologize for the inconvenience our calls for help have caused. While we are passionate about securing blood donations for patients in your community, our intention is not to disrupt and deter you from donating. We can confirm the number provided in the complaint is now opted from receiving our calls. Please allow 7 12 days for the process to complete and all calls to cease.
  

  We thank you for answering our past calls for help and for allowing us the opportunity to resolve your concern. Please advise should you have any further questions.
  
  Kindly,
  

  Vitalant, *********************** CCC

• Initial Complaint

  01/02/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  Vitalant continues to call me constantly. I will never again donate with them. The ONE time my daughter attempted to donate a few years ago, the technician screwed up. The phone calls are downright harrassment, and blocking the number does no good, because they call from a different number each time. This does not make me want to donate blood at all. Please stop calling me.

  Business response

  01/09/2024

  Hello *******,

  Thank you for contacting Vitalant. I sincerely apologize for the inconvenience caused by our efforts to secure blood for patients within your local community. We, at Vitalant, do not intend to cause disruption nor harassment to your day. I also apologize for the negative experience your daughter had to go through during her first attempted donation. We strive to provide a safe and welcoming environment that would inspire and motivate donors, especially first-time donors, to come back. I am saddened to read how we failed. I will share your comments with our training and quality departments to research this incident and address this matter with continued training and coaching for all our ********** Staff.
  

  Thank you for providing your donor information which allowed me to locate your donor profile. I will have your phone number opted from *********** lists and all calls will cease starting tomorrow.
  We thank you for answering our previous call for help and allowing us the opportunity to resolve your concern. Please advise should you have any further questions.
  

  Kindly,
  

  Vitalant, *********************** CCC

  Customer response

  01/09/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  12/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I had high iron in my blood nine years ago from multi-vitamins with iron. My doctor advised to switch multi-vitamins and start donating blood at work until he told me to stop. I discontinued after about 4 months. Vitalant somehow acquired this information without my knowledge or consent and have harassed me for many years about donating in spite of me changing residences including leaving ******** 8 years ago. I cannot block them from calling as they keep changing phone numbers. Telling them I'm not interested in dealing with their company has not affected their continuing harassment.

  Business response

  12/22/2023

  Hello ***,

  Thank you for contacting Vitalant. We sincerely apologize for the alarm our name *** have created. We merged with Bonfils Blood Center back in 2017. Because every two seconds someone in the U.S. needs blood, we are passionate about securing blood donations for patients in your community. However, we do not intend to cause disruption nor harassment to your day. We truly regret leaving a negative impression of our efforts.

  We appreciate your providing the phone number receiving our calls and can confirm your number,************, has been opted from calls. Please allow 10 12 days for the process to complete and all calls cease.
  

  We are grateful for your past donations with Vitalant and for allowing us the opportunity to help resolve your concern.  Please advise should you have any further questions.
  

  Because of you, life doesnt stop.

  Kind regards,

  Vitalant, *********************** CCC

  Customer response

  12/22/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  12/12/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Receiving multiple robocalls (on average one a week) on two different phone numbers ************* and ************), I have never donated blood through this company and never signed up to be harassed like this.The only mechanism to stop the calls is to give them even more personal information.

  Business response

  12/17/2023

  Hello ****,

  Thank you for bringing this to our attention and for providing the phone numbers that were receiving our calls. We sincerely apologize for the interruption our calls for donation help have caused to your day and regret the negative impression this has given of our organization.

  We have researched this matter thoroughly and located your phone numbers that were linked to our donors. Both numbers have been removed from our call lists. Please allow our systems 7 10 days for our systems to fully update.

  We appreciate your allowing us the opportunity to resolve this concern. Please contact us should you have any questions.
  

  Kind regards,

  
  Vitalant ************** CCC

• Initial Complaint

  12/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I donate blood regularly yet I still receive calls from vitalant up to 3 times a day sometimes back to back, Ive asked to be placed on do not call list, Ive blocked the number, Ive done everything I can think of to stop these harassing phone calls but nothing works. At this point I need to consider getting a new phone number. What kind of business model is this? Go harass the people who dont donate.

  Business response

  12/12/2023

  Hello ****,

  Thank you for bringing this to our attention. We sincerely apologize for not honoring your original request to remove your number from our call lists and for the inconvenience our calls have caused. We researched this matter thoroughly and located your phone number in our systems. We can confirm the number was opted from all calls on December 8, 2023. Please allow 5 7 business days for our systems to fully update and calls to cease completely.
  

  We truly apologize for leaving you with a negative impression of our organization. We are grateful for your allowing us the opportunity to make this right. Please advise should you have any questions.
  

  Kind regards,
  Vitalant, *********************** CCC

• Initial Complaint

  12/08/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I get repeated robocalls from this company multiple times per month asking for donations, always from different numbers. I already donate blood through other channels when I can; I don't need the constant annoying reminders. As there is no clear way to have my phone number placed on their do-not-call list, I'm placing this complaint.

  Business response

  12/12/2023

  Hello *****,

  Thank you for bringing your concern to our attention. We sincerely apologize for the inconvenience caused by undesired calls and for the difficulty in requesting to be removed from our contact lists. We can confirm that the number provided in the complaint has been opted from calls. Please allow 7 10 days for our systems to fully implement this request and for all calls to cease.
  

  We thank you for your previous donation and for allowing us the opportunity to update your contact preference.We are also grateful to read that you continue to donate. Please advise should you need any other assistance or have any questions.
  

  Kindly,
  

  Vitalant, *********************** CCC

  Customer response

  12/12/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  12/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been getting countless calls from various phone numbers from Vitalant (so I cant even block them, bc they just call from a different number). Like others have mentioned, its borderline harassment. Looks like to have them stop calling you, you need to mail in the request, which is absurd and inconvenient, especially as I never gave them my phone number in the first place.

  Business response

  12/12/2023

  Hello *********************************,
  
  Thank you for allowing us the opportunity to research your feedback.  We sincerely apologize for the inconvenience our calls for help have caused. While we are passionate about securing blood donations for patients in your community, our intention is not to disrupt or cause harassment to your day. We can confirm that the number provided in the complaint is now opted from receiving our calls. Please allow 7 10 business days for the process to complete and all calls to cease.

  We thank you for answering our past call for help and again for allowing us the chance to resolve your concern. Please advise should you have any further questions.
  

  Kindly,
  Vitalant, *********************** CCC

  Customer response

  12/17/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  12/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am bugged at least once, or twice a week with phone calls that are automated and a voice message about Vitalant. Sometimes I can block the calls and sometimes I cannot. It is very frustrating and annoying that they keep bugging me about donating blood. Its something I wanna do but I will not do it now because it continually harass phone calls at least once or twice a month in fact, this morning, I got three phone calls in a row in a row! I really hope they can take me off their mailing list because it is truly annoying!! I want to donate blood, but it will probably not be with them. I really really want them to take me off their list and it seems difficult to do so sometimes .

  Business response

  12/06/2023

  Hello *******,

  Thank you for contacting Vitalant. Because every two seconds someone in the **** needs blood, we are passionate about securing blood donations for patients in your community. However, we do not intend to cause disruption nor harassment to your day. We truly regret leaving a negative impression of our efforts. Thank you for providing your contact information. We have verified your number, ************, has been opted from calls. Please allow 7 10 days for the process to complete and all calls cease.
  Thank you for allowing us the opportunity to resolve this matter. Please advise should you have any further questions or concerns.
  

  Kindly,
  

  Vitalant, *********************** CCC

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩