Customer ReviewsforAudio Express

terrible! I drove an hour and the price went up $75.00 from what I was quoted. IMO you should go ANYWHERE ELSE!

in order to respond to this specific situation it would be helpful if we had detailed information such as sales total, location, prodcuts involved, type of vehicle etc. Since the type of work we do involves installing mobile electronics into vehicles, a number of variables exist that are dependant on the condtion of the vehicle and/or the condition of products already in the vehicle. The process can and does change not only once we initially inspect a vehicle but also once we "get inside" it. Our sales staff should have alerted this customer (as they are trained to do) that even though we use our best effort to provide accurate quotes, unforseen variables come into play when we inspect the vehicle which (given the lack or detail provided) is most likely the case.

On Wednesday March 5th , while " installing my stereo, they broke my radiator, after charging me 2000 dollars for a stereo and installation. And they didn't even finish the install correctly, using the wrong type of wiring and only connecting one of my 2 subwoofers. Also after accusing the car dealership of rigging or ****** mousing my radiator and trying to put the blame off on the dealership since no one else other than them had worked on my SUV , they went ahead and did their own ***** mousing to the radiator without my consent, just to blame the car dealership for the radiator being broke. Later telling me " don't worry no one here is a certified mechanic but my boy ( his coworker ) knows a little bit about this stuff and patched up himself. Even cemented the plastic radiator and all. But you're now gonna need a new radiator. " You can't trust the work they do on your car any longer. They don't accept accountability for what they break or do wrong to your car. POOR CUSTOMER SERVICE!! Even worse installation. For every complaint they give some type of excuse afterwards instead of fixing the issue. They're bold faced liars. My vehicle went in with a perfectly good working radiator and left with a half a** installation, and a cracked radiator. Any other business would have done what they're supposed to and made right for damaging my vehicle. Only this company has the nerve to say that a car dealership has to have done it right before I bought the car 2 to 4 weeks ago.

This customer brought in a just recently purchased 2012 ****** for a stereo installation. We noticed a leaky radiator, pointed that out and provided a temporary fix so he wouldnt have to incur the cost of towing the vehicle from our shop. Since the work we perform doesn't involve working with or near the radiator in any way, it is simply not possible we could have caused a "crack" to occur. Unfortunately, since we do have vehicles in our facility due to the nature of our business, we often deal with unfounded accusations of damages that are clearly pre-existing. With respect to his "wiring" concern, we exclusively use only premium brand products, and he brought in his own subwoofers already wired in the box. We explained to him we are more than happy to have him return to evaluate what issues he may have even if it includes having to repair the subwoowfer pre-existing wiring that possibly is faulty. He has info for our District Manager and can schedule at his convenience. Thannk you

I've had an appointment for 2 weeks at ********** location in ******, **. I arrived at 845 am 1/17/2024 for a 9am appt. The store didn't get unlocked until 915. At 245 pm today they called me to say they can't get to my car. Unfortunately I am 62 moles away. Why did they even make an appointment? Now the manager wont *************.

We sincerely apologize for not communicating better with this customer, when on the day of his appointment unexpected illnesses to both our store manager and one of our installation staff prevented us from working on his vehicle. He was offered the option to leave his vehicle overnight for completion the next day, but declined. We understand his frustration and have counseled all staff at that location on methods to improve comuunicating with customers

o oske this as short as possible so much went wrong with this install to list in one post My mom contacted ***************** to get a quote installing my new speakers, stereo/head unit with ons and back up camera we looked at a few places but I figured the are all over the country so I should be able to trust yh with my new ride Let's start with the head unit/stereo , the new kind wit back up camera , hands free talking etc which means it has to connect to your stealing wheel for the controls there as well as other things which I'll get to . Anyway they told her 150 to hook up stereo which doubled 150 per PAIR of speakers which doubled to 360 1 amp to be mounted under back seats or in storage area at which point he says the amp I bougt wasn't enough and the 4 guage MEW wiring that goes with it the can't use they only use theirs anyway I need two for 10 inch sub 6 speakers and 4 tweeters he says so I'm like ok I m thinking that's cool it's not about the money I just want it done right I payed ****** I want it done professional and looking professional. I stressed that I wanted the camera and obs unit hooked up he's like that's pretty obvious and he was right I provided all of it and it's all placed neatly In the back and I'm showing it all to him and it's all new on the box I stress this because letter on I get called a lier when I got back to Vegas and the head office texted to see if I was satisfied they said I provided cheap used equipment I have receipts and it's listed on my Amazon account and by no means is it cheap why would I spend that much on a jeep and **** on a install just to use cheap used equipment? I wouldn't who would? Back to the install wait there wasn't one amps slid under front seats not mounted speakers and subwoofer not mounted they were velcoed to carpet no tweeters in front left open holes no stereo they broke it and kept my Factory one and speakers they installed one set and didn't hook up camera or obs threatened me broke a speaker out of room:-(

Continued...... They stated it would only take 1 day the first day 4 hrs in he says one of my new never taken out of the box untill i took them out to show them to him had a hole im thinking how did it come that way i didnt see it when we opened it but when i looked after picking up the jeep it was huge and obviously they did it why would i take it there and try to install knowing its not going to work ? So i buy a pair from them $78 i was told but when i picked up the jeep it was over 200 . Later that day 5;00 i get a call saying we cant finnish today im like theres now way you can cause i explaind i have to leave in the morning to go home no we cant but everything is sounding good its going to be loud . So why isnt it done? Sounds like it is. Next day its supposed to be done no later than 12 i call at 12 we just have a few loose ends to tie up but its going good sounds awesome and is very loud. at 4 he finnally calls ....Just one problem stereo doesnt work im like what happened he said you brought us a broke sttereo i ask the one that yesterday and a few hrs ago sounded awesome and very load he says yes it nevber worked ok so how did you get sound and you tested everything no explanation no time to get another before they close and when i said its new you guys broke it he got irate and when i told him not to speak to me hateful he said ill show your f***** a** hateful and threatened me im like calm down ill just come get it . I was scared and just got out fast once they finally pulled it out it took 45 min i was told i got what i asked for . But what i asked and paid for was a system hooked up and working with camera i got 1 set of speakers installed cheap cable ran to a woofer woofer not mounted just velcrow on bottom and the two speakers in back i was chaeged 360 for special mout which turned out to be velcro and stuck to wheel well already fell off front tweeters **************************************************************************************** box the kept all but one factory speaker left my air vents out took my working factory stereo and open hole in dash now and again i was told this is what i asked for. When i went there i had a really good factory system just didnt have backup camera i bought a camera and killer system to replace it now i have nothing just a trashed ****** jeep yes it was a MESS oil on seats one seat ripped and glue in it to cover up i guess its mind blowing that they did this and tell me you got what you wanted. This is the reno Audio exchange BTW not arizona but looks like they all do business the same . I have pics videos and receipts of everything and witnesses

This customer came to us with products not purchased from us and wanted them installed in a vehicle that very clearly had been subjected to prior installation attempts (which we pointed out prior to us doing any work). We sold products that amounted to amout $800 and performed about $1150 of work in labor. All labor was done to the customers exact specifications. There were numerous issues with the customer provided products and they didn't perform to the customers expectations. Because the primary issues were with the product they provided we simply cannot warranty products we didnt sell. We stand behind all products we sold which worked fine and are still in customers possession. When the customer ************************ dissatifaction with our policy we offered to refund $575 (half) of the labor charges even though all the work as specified was done. The customer refused in a less than diplomatic response and we elected to discontinue resolving the issue until the customer could conduct themselves more properly. Our 1/2 labor refund offer still stands, however since all products remain in their possession we cannot offer a refund on those.

Spent three grand on a stereo at the audio express on **************** ********* ** I've had it a year and a half I thought it sounded decent my first real one of my subs went out a couple weeks ago wow did I get robbed I don't think they put 500 dollars worth of equipment in my ****** Sequoia called the store to see how much to replace my sub the guy said 100 bucks I would like to know where the 3grand went if my subs are 100 bucks apiece do not go here unless you want to be like me extremely disappointed and mad I told the tall long haired guy behind counter this was my first real stereo come to find out after my truck was done they fired pretty much everybody in store they probably split up my money cause there's no way what's in my suv is worth that much money its just sad I feel like I've been taken advantage of because I told them it was my first stereo heck since it was in covid full swing I didn't even get real receipt it's just sad don't go here buyer beware so much for a real stereo thanks alot audio express I got half a mind to *** them but they never even gave me a receipt way to cover your butts what a rip off. BUYER BEWARE. *************************

We apologize this response is late, as we only just now received notice of this issue. Customer is making very serious (and very false) claims against our staff and we find that most disingenuous. Customer did come in two years ago and bought a total of 14 different items which were professionally installed AND HE DID RECEIVE AN INVOICE. He elected not to purchase extended coverage and since the manufacturers warranty on products is 1 year, the 1 subwoofer that he blew needed to be replaced. When we indicated we could replace it for the same price he purchased the original he didn't like that which is why this review was submitted with greatly eggagerated claims.

WILL NOT RECOMMEND TO ANYONE!!! GO SOMEWHERE ELSE!!! BAD CUSTOMER SERVICE!!!We have brought the car to Audio Express to have a Dash Cam installed. When we pick up and after I paid and As I was about to leave, I noticed that the passenger door on the back of the driver side, had a dent, scratched and what seems like was repainted. So, I told JJ and proceeded to speak to ***************************** the lead or manager. He denies the damage happening and told me that the painted area also has scratch and that the paint was dry. (Which is why I reported to him). We have some exchanges of word, but he eventually told me that I was trying to blame them for the damage and he kept saying that I *** them. I really thought they are good, I wasnt able to read reviews before. Please make sure that you double check, take pictures of your car and better yet take your car to a different facility. They dont take responsibility for their actions, they argue with you instead of resolving issue in a cordial manner.

We are disappointed ************** had a negative experience in our shop and have reached out to him to resolve the issue to his complete satisfaction. It's unfortunate he wasn't dealt with properly, which is not how we conduct business. Once he contacts our location they will completely resolve all his concerns. Thank you