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Business Profile

Health Care

Centauri Health Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health Care.

Complaints

This profile includes complaints for Centauri Health Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see

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Centauri Health Solutions has 7 locations, listed below.

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    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/06/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Constant bothering after you asked them not to bother you company named premium assist out of ********* Ohio

      Business Response

      Date: 02/12/2025

      Re: Complaint submitted to BBB about Centauri Health Solutions on 02.06.2025 by **** ******** (complaint ID # *********

      Dear Ms. ************** am writing to response to the concerns **** ******** raised to the Better Business Bureau relative to his experience with our company.  We sincerely apologize to him for any inconvenience that he has experienced. We cannot stress enough that it was never our intention to create difficulties of any kind.

      Following the complaint submitted by Mr. ********* we have conducted a through review of his file to determine the necessary actions to prevent any further contact. Our investigation confirmed that we previously communicated with Mr. ******** and have placed him on our Do Not Call list as per his request.  In accordance with Mr. ********************* we will ensure that no further contact is made.

      Centauri is a firm that offers cost-free screening for individuals for their potential eligibility for government-funded healthcare coverage programs and then, if potential eligibility seems likely, we help healthcare consumers, should they choose, throughout the application process to secure that assistance to receive benefits.  We have won numerous awards for our civic involvement and community service, and we are renowned in our industry for our work in making ******* healthier through our commitment to,and compassion and respect for, the patients of our client hospitals and members of our client health plans.   We are very proud of the work we have been doing for over 35 years for hundreds of thousands of individuals, and we welcome any feedback, positive or negative,that may help us improve our service.  We take complaints from the people we serve very seriously.

    • Initial Complaint

      Date:03/14/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has just started calling me out of the blue, and continues to call. They have my information somehow and I want it removed. And I am registered on the do not call list. Below is an actual voicemail.Centauri health solutions company calling on behalf of Meridian . We are calling about a letter that we sent you regarding additional cash benefits for ****** . We would like to speak with you to determine potential eligibility . This is a free service offered by ******** . please call ** at ********************* between 9 AM and 7 PM Monday through Thursday , Thursday and Fridays . We are open till 5 PM . We look forward to speaking with you as this additional income add significant value to your household . Once again , the number to call is ********************* thank you

      Business Response

      Date: 03/15/2024

      Dear *****************:

      I am writing in response to the concerns ***************************** raised to the Better Business Bureau relative to her experience with our company.  We sincerely apologize to her for any inconvenience that she has experienced.  We cannot stress enough that it was never our intention to create difficulties of any kind.

      ******************* was referred to Centauri by her health plan as someone who might potentially be interested in the services we provide. Based on the complaint submitted by Ms. ********* upon careful examination of the situation, we have determined that we made two attempts to reach out to ********************. With her best interest in mind, we will now kindly remove her from our call list.

      Centauri is a firm that offers cost-free screening for individuals for their potential eligibility for government-funded healthcare coverage programs and then, if potential eligibility seems likely, we help healthcare consumers, should they choose, throughout the application process to secure that assistance to receive benefits.  We have won numerous awards for our civic involvement and community service, and we are renowned in our industry for our work in making ******* healthier through our commitment to, and compassion and respect for,the patients of our client hospitals and members of our client health plans.   We are very proud of the work we have been doing for over 35 years for hundreds of thousands of individuals, and we welcome any feedback,positive or negative, that *** help us improve our service.  We take complaints from the people we serve very seriously.

    • Initial Complaint

      Date:01/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call a couple days ago from this company saying that they work with my sons health insurance and that he is eligible for ssdi, they already had all of my sons information/social security number. They told me they work with social security to help along with the process of getting his benefits. I did not receive or sign the paperwork that they said they would send to me, but unfortunately I did give them my social security number during the questioning process because it seemed legit. Ofcourse they would call me right before tax time and scam me, and I fell right into their trap. I called them today after reading all of these complaints on BBB, and told them I want my information off of their stuff and dont want to be apart of anything they do. Again, I want my information deleted from all of their database. I hope Im not too late, and they dont s**** me with the information I already have given them.

      Business Response

      Date: 02/02/2024

      **************,

      Thank you for reaching out about your experience with Centauri Health Solutions, Inc.  We investigate all complaints and take them very seriously.  We want to assure you that the services offered by our organization are not a scam - we have been in business for 40 years and in that time, have assisted millions of healthcare consumers across the country with applying for a variety of different government healthcare programs, such as ******** and Social Security Disability.

      Upon receiving your complaint, we reached out to your health plan (who partners with Centauri to provide our services) to confirm we are able to delete your records and received their approval.  You will not receive any further communication from us.

      Thank you.

    • Initial Complaint

      Date:01/19/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call this morning at 10:27 from these scammers. My phone automatically blocked it marking it as a spam number. This disturbance in the morning ****** me off to the **** I called and told them to take my number of their list, i'm on the do not call list. He responds saying he'll remove the number. Well he didn't even ask for my number because i called private. So how are you going to remove it without asking me the number. They called my phone looking for a ******. My name isn't ****** stop calling my phone. You do not represent ******** plans. I'm so sick of scammers go get a life.

      Business Response

      Date: 01/26/2024

      ****************,

      Thank you for reaching out to the Better Business Bureau about your experiences with Centauri Health Solutions.  We have looked into your complaint and have determined that we received your telephone number from one of our clients, who did provide information that the number in question belonged to another person.  To correct this, we have both removed the telephone number from our database as well as notified the client about the incorrect information they seem to have in their records.

      We also appreciate you letting us know that our call came up as a "SCAM" call so we can work to correct this as well.  Centauri Health Solutions, **** is not a scam - we have been in business for over 30 years for the purpose of assisting Americans with eligibility for government benefit programs such as ******** and Social Security Disability.  You can learn more about the great work we've done here: www.centaurihs.com.

      We appreciate your outreach and wish you well.

      Customer Answer

      Date: 01/27/2024

      I've owned my number for 15 yrs now so there's no way. Do not call me anymore, your client gave you a bad lead to follow up on. My number is on the do not call list. Next complaint is with the Gov't so don't try to mask the number. 
       

    • Initial Complaint

      Date:12/28/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 18th ****************************** by phone claiming to be ********* Stated they would help me with my renewal as it is the end of the year. The woman had access to all of my prior employers and partners information. I participated in this call because i was mislead into believing that it was ******** calling. I want ALL of my information removed from Centauri database and a physical letter mailed to myself stating that this action has been taken.

      Business Response

      Date: 01/05/2024

      Dear **********************,

      Thank you for reaching out to Centauri Health Solutions, ****  Upon receipt of your complaint, we investigated your interaction with our company, including the recorded telephone call between you and our agent.  We refute your claim that we claimed to be ******** as our agent clearly states she is calling from Centauri Health Solutions, **** on behalf of your health insurance provider.  Based on your verbal consent to do so, our agent submitted an online application for your benefits.

      We also reached out to your health insurance provider to make them aware of your complaint and your request that we delete all of your information.  We are still awaiting their response and will provide an update once we hear back from them.

      Thank you.

    • Initial Complaint

      Date:12/08/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call earlier today from them. They claimed they were working on behalf of United Healthcare. I reached out to United Healthcare and they said this was incorrect. I was immediately nervous because they have access to my ******** account I quickly logged in and was locked out. They changed my password! They also have my social and possibly my daughters. I have filed a fraud case with ftc and locked all accounts. Thankfully, I had my call on speaker and my child records everything. I will be taking this and filing a report and headed to the security administration in the morning. I want all my information deleted immediately. This is a scam and I fell for it. Right before tax time and Christmas. Scam scam scam!!

      Business Response

      Date: 12/13/2023

      ************,

      Thank you for contacting the Better Business Bureau regarding your recent interaction with Centauri Health Solutions.  We take every complaint very seriously and investigate them immediately.  

      Centauri partners with health plans, such as UnitedHealthcare, to assist members with eligibility for government benefits and have worked with United and their members for many years.  After receiving your complaint, we reviewed the account we have for you and listened to the conversation you had with our associate on December 7.  In addition to the call where you provided consent for these services, we have a copy of the form you signed allowing Centauri to represent you, in addition to the application for benefits also signed by you.

      We have alerted UnitedHealthcare of your concerns and they have provided us with a telephone number for you to call should you need further assistance from United - **************.  

      Centauri is a company that has been in business for almost 40 years and has assisted millions of American healthcare consumers with obtaining and maintaining essential government benefits.  We are sorry that you are concerned about the safety of your personal information, but can assure you that at no time was your information used inappropriately.

      Thank you.

    • Initial Complaint

      Date:11/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I WAS GIVEN AN ADDRESS TO MAIL IN THE ***** WORK AND FED-EX SAYS THIS IS NOT A GOOD ADDRESS

      Business Response

      Date: 11/10/2023

      Hello,

      Thank you for reaching out to Centauri Health Solutions with your concern.  It appears the address that was used is for our former office in *********, ****.  We have recently moved and mail can be sent to either address below:

      Centauri Health Solutions, **** (PremiumAssist)

      *********************************** 125

      ***********, ****  44125

      OR

      Centauri Health Solutions, **** (PremiumAssist)

      PO Box 6031067

      *********, ****  44103

      We look forward to hearing from you.

      Thank you.

      Customer Answer

      Date: 11/10/2023

      I CALLED ON NOVEMBER 1, 2023 TO MAKE SURE THE PRINTED ADDRESS WAS CORRECT SINCE IT WAS ON THE MAILING ENVELOPE, I WAS TOLD IT WAS, THE ENVELOPLE WAS TOO SMALL FOR ALL THE ***** WORK THAT WAS REQUESTED BY YOUR COMPANY SO I PUT IT IN A ***** ENVELOPE TO GET IT THERE FASTER BUT NOOOOOOOOOOOOOOOOO

      I CALLED FROM NOVEMBER 3, 2023 UNTIL NOVEMBER 6 2023 THE ************* AND ***** EVEN CALLED THE NUMBER AND WE WERE BOTH TOLD THAT THE PREMIUM ASSIST  **** ********** ********* ** ***** WAS CORRECT.

      WHEN I CALLED THE 866 NUMBER I WAS TOLD THAT THE **** *********** #*** WAS NOT THE CORRECT ADDRESS AND THE ***** WORK WOULD NOT GO TO THE RIGHT PLACE.  I HAVE BE FIGHTING WITH ***** SINCE NOVEMBER 3 ASKING THEM WHY MY PACKAGE FULL OF *****WORK FOR ***** ******************* WAS DELAYED. 

      THEN YESTERDAY THE DRIVER WHEN TO THE 40TH ST. ADDRESS AND BANGED ON THE DOOR AND HE SAID THE BUILDING WAS EMPTY. ***** IS RETURNING THE PACKAGE TO ME AT MY COST, FOR BOTH SENDING IT AND GETTING IT BACK BEACAUSE OF YOUR COMPANY.

       

      Business Response

      Date: 11/13/2023

      ****************,

      Thank you for the additional information.  We apologize that you were given misinformation about where to send your forms to.

      We would like to offer to send you (via mail or email - please advise your preference) a new ***** label paid for by Centauri.  If this is acceptable, please provide the best mailing or email address and we will get it to you as soon as possible.

      Thank you.

      Customer Answer

      Date: 11/28/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

      Customer Answer

      Date: 12/11/2023

      I NEVER RECEIVED AN EMAIL WITH THE ***** THAT THIS COMPANY SAID THEY WOULD SEND ME, THERE FOR I WANT THIS CLAIM OPENED AGAIN

      Business Response

      Date: 12/13/2023

      ****************,

      Our representatives have attempted to contact you to resolve this matter.  We called you on November 30 and you indicated at that time you were not available and would call ** back.  As of December 4, we had not heard from you.  Please contact us at ************** and ask for **********  She will be able to assist you further.

      Thank you.

    • Initial Complaint

      Date:11/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a call for my daughter I had a feeling it was a scam. I filed for disability for my daughter and I don't know how they knew . What happened with HIPAA? They seem that they were going to help me and then I did the research on their company and seen all the complaints. Now I'm worried because they have mine and my daughter's social security number and state we were born in. They emailed me some documents to sign and I didn't. While I had the agent on the line I googled their name and I seen it was a scam. It's sad because I really thought they were going to help me. I will never give any personal information out on the phone. I will be contacting social security and let them know.

      Business Response

      Date: 11/03/2023

      **************,

      We are in receipt of your complaint through the Better Business Bureau and are sorry to hear of your experience with our company.  We have looked into your daughter's file and it does appear that you contacted our company directly on November 2, 2023 and we closed out her case at that time.  Our services are completed voluntary and if someone expresses they do not want to work with us, we honor their wishes immediately.

      Our company is not a scam and does not perform any fraudulent activities despite the number of defamatory and negative reports submitted to the Better Business Bureau.

      Centauri is a firm that offers cost-free screening for individuals for their potential eligibility for government-funded healthcare coverage programs and then, if potential eligibility seems likely, we help healthcare consumers, should they choose, throughout the application process to secure that assistance to receive benefits. We have won numerous awards for our civic involvement and community service, and we are renowned in our industry for our work in making America healthier through our commitment to, and compassion and respect for, the patients of our client hospitals and members of our client health plans. We are very proud of the work we have been doing for over 35 years for hundreds of thousands of individuals.  For more on our company, please visit www.centaurihs.com.

      Thank you.

    • Initial Complaint

      Date:10/19/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These people are relentless. *** never had anything to do with them ever. They claim to be trying to contact me on behalf of someone else. Mail, phone calls, voicemails, now text messages. And no call back number matches up. I just want to be LEFT ALONE. The overwhelming amount of contact Ive received after a data breach is very eye opening. All I want is all contact to STOP.

      Business Response

      Date: 10/23/2023

      Dear **************,

      We have received your complaint and as requested, have immediately removed you and your family members from our outreach.

      Centauri is a firm that offers cost-free screening for individuals for their potential eligibility for government-funded healthcare coverage programs and then, if potential eligibility seems likely, we help healthcare consumers, should they choose, throughout the application process to secure that assistance to receive benefits.  We have won numerous awards for our civic involvement and community service, and we are renowned in our industry for our work in making America healthier through our commitment to,and compassion and respect for, the patients of our client hospitals and members of our client health plans.   We are very proud of the work we have been doing for over 35 years for hundreds of thousands of individuals.  Our services are completely voluntary and when asked, we do discontinue outreach.  You were removed from our database on Friday, October 20, so we do ask that you allow 3-5 business days for that removal to reach all systems.

      Thank you.

    • Initial Complaint

      Date:10/04/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received 2) letters from Centauri claiming to be on behalf of my **************** Anthem ***** Health.They said to continue my help with ******** premiums being paid each month, I would need to call.Like a fool I did and I did it before I did my homework.It was a very weak moment for **** called, and they did ask for very private information. I dont know what I was thinking. It was all the information I have to give when I call the ********************** just to ask a question.When they were asking me for private information I hesitated a few times but they were a little pushy and seemed to coax it out of you.Know that Ive researched their Company, I have found out very disturbing things. Things like the phone number they told me if I wanted to call back matched the same number on my letter but the last digit didnt match on my letter. I brought it to her attention and all she could say its probably a type-o? But I thought these companies usually dont make those kinds of mistakes. So I called the one the lady gave me that was off by the last digit and it goes to some company selling ************** So right there thats misleading.The Listed number for your local Department of Health and Human Services went to Spectrum Agancy on Aging!So they are using some disinformation. This only shows me Im probably screwed, cause they could call my ********************** right now and would be able to answer all the security questions to get anything changed, like my SSDI check every month going somewhere else.I feel so sick to my stomach that I was so weak and gave in to their bullying tactics.I want them to delete any and all of my information and remove my name and mailing and put my phone number on the Do-Not-Call-List and their data banks. ASAP!Thank-You *********************

      Business Response

      Date: 10/12/2023

      Dear **************,

      We have investigated your concerns and complaint and thank you for bringing these customer services to our attention.  They have already been addressed in the hopes that future similar issues can be avoided by healthcare consumers like you.

      In our research, we did locate a transcript of a conversation between you and an associate of ours that *** have occurred after you filed this complaint with Better Business Bureau.  In that conversation with ******, it appears you indicated that you wanted to continue working with Centauri to retain your benefits.  If this is not the case, please let us know as soon as possible so we can satisfy your initial request to delete all of your personal information.

      We look forward to hearing from you!

      Thank you.

    Centauri Health Solutions is NOT a BBB Accredited Business.

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