Complaints

This profile includes complaints for Centauri Health Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Centauri Health Solutions has 7 locations, listed below.

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  Centauri Health Solutions

  16260 N 71st St Ste 350 Scottsdale, AZ 85254-1824

• 

  Centauri Health Solutions

  1001 E 101st Ter Kansas City, MO 64131-3367

• 

  Centauri Health Solutions Inc.

  740 May St Lansing, MI 48906-5359

• 

  Centauri Health Solutions

  2699 Lee Road 2000 Winter Park, FL 32789

• 

  Centauri Health Solutions Inc.

  740 May St Lansing, MI 48906-5359

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Business Centauri send a letter stating one of my children my be eligible for SSI and was refer by UMPC For you. But when I look them up on the BBB. the address *************************************************************. *************************************. Also when you research the company they come up as ********* Office. ***************************************. ***********, **** *****. Human Arc - A Centauri Company. What was alarming is they called for my one child. Who does have mental illness but then they inquired about my other children who do not have any mental or medical conditions. I told them I would call them back and contact my insurance. They told me to make sure I speak to a supervisor. They said that the representatives wouldn't know about the letter. I said that not true I use to work for that insurance company. So information like that would be told to the team so we be prepare to explain to are customers as well it would be on are website about it. This company is a scam I don't know where they are getting their information from. But there was a security breech on the east cost this year of information being obtain by hackers as of may 2023. It effect few states and I have a letter about it from the county that are area was infected by the breech. I would go directly to the site on you own for benefits and apply personally or go in the office and apply.

  Business Response

  Date: 08/23/2023

  Dear **********************,

  We are in receipt of your complaint regarding Centauri Health Solutions and the services offered to your family.  Centauri recently relocated its ********* office from the ************. address that you included to ************ Rd address you located online.  You can review contact information about our company - including our office locations - here: *************************************************

  Unfortunately, given the number of individuals we assist and the sizes of the health plans that refer them to us, more often than not, representatives within those health plans may not have direct knowledge of our services.  We have asked **** For You to reach out to you regarding Centauri's connection to them, but Centauri has removed you from our outreach and will have no further contact with you as requested. 

  Centauri is a firm that offers cost-free screening for individuals for their potential eligibility for government-funded healthcare coverage programs and then, if potential eligibility seems likely, we help healthcare consumers, should they choose, throughout the application process to secure that assistance to receive benefits. Since our inception as Human Arc in ****, we have won numerous awards for our civic involvement and community service, and we are renowned in our industry for our work in making America healthier through our commitment to, and compassion and respect for, the patients of our client hospitals and members of our client health plans.

  We are uncertain of the security breach that you referenced in your complaint, but have not been impacted by (or caused) any security breaches.  We wish you and your family well.

  Thank you.

• Initial Complaint

  Date:07/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business claims to want to help me with SSI for my disabled son. However this sounds like a scam

  Business Response

  Date: 08/01/2023

  **************,

  We have received your complaint and are writing to respond to your comments that Centauri is a scam.

  Centauri is a firm that is hired and authorized by healthcare providers (such as health insurance companies) to offer cost-free screening for individuals for their potential eligibility for government-funded healthcare coverage programs and then,if potential eligibility seems likely, we help healthcare consumers, should they choose, throughout the application process to secure that assistance to receive benefits.  We have won numerous awards for our civic involvement and community service, and we are renowned in our industry for our work in making America healthier through our commitment to, and compassion and respect for, the patients of our client hospitals and members of our client health plans.   We are very proud of the work we have been doing for over 35 years for hundreds of thousands of individuals.  You can learn more about our company at: ******************************************************************;

  As requested, we have removed your contact information from our outreach.  Should you decide you wish to speak with us to be screened for possible benefits, you're welcome to call us back at any time.

  Respectfully,

  Centauri Health Solutions, Inc.

  Customer Answer

  Date: 08/02/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:07/03/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is a fraud. They claim that they will help you with your disability claims. They will be the middle person and work the account for yiu so you don't have to deal with the back and forth from social security. Since I've allowed them to help me, they have no made 1 phone call to me. Or social security. They make sure to add the threat that if you cancel their services they will try to collect $5k from you. That's because they are frauds and do not do the job they claim to do.

  Business Response

  Date: 07/10/2023

  We regret to read of the experience ************ had with our company.  Due to privacy restrictions under HIPAA, we are limited to the amount of information we can share in this response, but can attest that in February of this year, ************ signed a form that explicitly states our company waived any right to a fee for our services, so the claim that we would collect $5000 is incorrect and misunderstood.   

  Since February of this year, we completed 12 calls with ************ and 3 calls with the ****************************** on behalf of the applicant.  Unfortunately, as we explained to ************ in our calls with her, Centauri does not have any power or influence over the decisions made by Social Security about who receives benefits. We have since cancelled our representation per **************** request and a withdrawal form has been mailed to her.  We wish her the best in her continued efforts working with Social Security.

  Thank you.

  Customer Answer

  Date: 07/10/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  But for the record, they've only made 3 calls in 5 months and never made contact with a representative. No one asked nor suggested they have direct influence over the claim, however they did no work to assist with getting the required documents to the appropriate parties on my son behalf, which is what the function of the company. So in essence, I was doing all the work they would've taken credit for. 
  
  Regards,
  
  ***********************
  
   

  
  

• Initial Complaint

  Date:05/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Human Arc Centauri keeps calling under the guise that they have been contracted through Sunshine Health to offer additional monies to my 4 yr old disabled son. However, when I contact my sons health insurance, they said this is scam call and they are not affiliated with Sunshine Health. They are requesting personal information about my disabled child. Which they wont receive any of.

  Business Response

  Date: 05/17/2023

  Hello,

  It is unfortunate that ************************ received incorrect information from someone at her child's health plan about our company and the services we offer.

  Centauri is a firm that offers cost-free screening for individuals for their potential eligibility for government-funded healthcare coverage programs and then, if potential eligibility seems likely, we help healthcare consumers, should they choose, throughout the application process to secure that assistance to receive benefits.  We have won numerous awards for our civic involvement and community service, and we are renowned in our industry for our work in making ******* healthier through our commitment to,and compassion and respect for, the patients of our client hospitals and members of our client health plans.   We are very proud of the work we have been doing for over 35 years for hundreds of thousands of individuals and would be happy to offer ************************ and her family our assistance.  More information about our company can be found here: *************************************************************

  If she wishes to work with **, she is welcome to reach out at any time.

  Thank you.

• Initial Complaint

  Date:04/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Contacted me about my 1 year old child. How are they getting her information is some other company selling my child's information? I encourage this company to get rid of all the information about my 1 year old child and do not contact my family again. I never inquired about SSI for my child. Again I encourage this business to divulge where this information was gathered to me and then cease contacting me. This is a a warning to this company hopefully but however u got this information I know was illegal so I recommend quitting the methods u use. This is my 1 year old child your messing with.

  Business Response

  Date: 04/19/2023

  Hello,

  We are happy to look into this matter and provide more information, but the complainant has not given us enough information to do so.  

  In general, Centauri is a firm that is hired and authorized by healthcare providers to offer cost-free screening for individuals for their potential eligibility for government-funded healthcare coverage programs and then,if potential eligibility seems likely, we help healthcare consumers, should they choose, throughout the application process to secure that assistance to receive benefits.  We have won numerous awards for our civic involvement and community service, and we are renowned in our industry for our work in making America healthier through our commitment to, and compassion and respect for, the patients of our client hospitals and members of our client health plans.   We are very proud of the work we have been doing for over 35 years for hundreds of thousands of individuals.

  We encourage the sender of this complaint to contact their child's insurance company for more information.  If they would like to be removed from our outreach they can do so at any time as our services are completely voluntary.  They are welcome to email *************************************** and we will walk through the process to remove the child's information from our system.

  Thank you.

• Initial Complaint

  Date:03/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They robo call me everyday.

  Business Response

  Date: 03/13/2023

  Centauri very much regrets the concerns *********************** raised to the Better Business Bureau relative to his experience with our company.  We sincerely apologize to him for any inconvenience that he has experienced.  We cannot stress enough that it was never our intention to create difficulties of any kind.
  
  Based on the complaint submitted by ****, we have looked into his file to determine the process that was undertaken to attempt to provide him assistance.  We work in collaboration with hospitals to provide eligibility enrollment assistance to patients who we believe might benefit from our services.  We received ********************** name and information from his hospital, but our services are voluntary, and individuals can request to not be contacted at any time.  Based on ********************** request to you in this complaint, we have placed him in Do Not Call status. 
  
  Centauri is a firm that is hired and authorized by healthcare providers to offer cost-free screening for individuals for their potential eligibility for government-funded healthcare coverage programs and then, if potential eligibility seems likely, we help healthcare consumers,should they choose, throughout the application process to secure that assistance to receive benefits.  We have won numerous awards for our civic involvement and community service, and we are renowned in our industry for our work in making America healthier through our commitment to, and compassion and respect for, the patients of our client hospitals and members of our client health plans.   We are very proud of the work we have been doing for over 35 years for hundreds of thousands of individuals, but do not wish to cause any inconvenience for those we're hoping to help.  Again,we apologize for his concerns and can again assure him we will not contact him in the future.