Complaints

This profile includes complaints for Taylor Morrison's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Taylor Morrison has 23 locations, listed below.

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  Taylor Morrison

  4900 N Scottsdale Rd Ste 2000 Scottsdale, AZ 85251-7656

  
• 

  Taylor Morrison

  4695 MacArthur Ct Fl 8 Newport Beach, CA 92660-1882

  
• 

  Taylor Morrison - Bay Area Division

  2603 Camino Ramon Ste 450 San Ramon, CA 94583-9126

  
• 

  Taylor Morrison of Colorado, Inc.

  400 Inverness Pkwy Ste 350 Englewood, CO 80112-5848

  
• 

  Taylor Morrison - Tampa Area

  3922 Coconut Palm Dr Ste 108 Tampa, FL 33619-1389

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/08/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complain is for Taylor Morrison regarding the unfair practices I have encountered during my home purchase with them. I initially purchased a property located at ********************************************, and paid 10% ******* money, amounting to $48,150. Unfortunately, I later realized that there was a large transformer in the backyard, which posed a concern for me as I have an infant. I requested to cancel the purchase and receive a refund, but the salesperson refused my ********** protect my ******* money, I then requested a transfer of the ******* money to a different home ****************************************. However, they do not allowed me to do negotiation because I had already signed the initial agreement. In an attempt to recover my ******* money, I reluctantly booked the new property with additional ******* money, though I was not interested in purchasing it. I was pressured over the phone to sign the agreement quickly, which I feel was an unfair tactic.Furthermore, I was pressured to close the loan within 30 days. Initially, I was planning to go with their affiliated lender, but I later discovered that the appraisal report they provided contained properties with different floor plans and lot sizes. In addition, they included properties that were not even sold yet in the appraisal report. This leads me to believe that Taylor Morrison is engaging in unfair business practices to take advantage of customers, particularly by misleading them during the loan process and using the initial 10% ******* money to secure their own profit.I am extremely dissatisfied with the way ** is conducting their business and their unethical practices. I believe they are taking advantage of customers who may not fully understand the legal terms in the purchase agreement. I am requesting that my agreement be canceled, and that I receive a refund of my ******* money.I hope this complaint will be taken seriously, and I look forward to a prompt resolution of my issue.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our home from Taylor Morrison on 07/25/2023 and immediately reported that the patio door molding was missing. During our walkthrough with a warranty representative in August 2023, he documented the issue with photos, noting that the patio door was coming apart due to missing screws, making it unsafe to open.Despite submitting ticket #****** (item #*******), we received no response. On 01/03/2024, we discovered that all our warranty tickets had been marked as completed without our knowledge, though the issue was never resolved. We then submitted ticket #****** (item #*******) for the same problem. Finally, the third representative, **** ******, responded, and we submitted another ticket (#******, item #*******).The patio door was finally repaired on 08/07/2024. Since we live in another state, we assumed the molding was also fixed when the ticket was closed. However, upon visiting our property in February 2025, we discovered the molding was still missing. When we contacted 84 Lumber, they informed us that Taylor Morrison had closed the **********, our warranty has expired, and Taylor Morrison claims it is no longer their responsibility. However, this issue was reported from day one and remained unresolved despite multiple tickets and follow-ups. We request immediate resolution.

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is to summarize the current progress and status of the ongoing issue regarding the missing electrical wire for our whole house fan at ************************************************. This is a new construction home and the the whole house fan is currently non-functional. When the switch is activated, the fan does not operate. A team from **** company, sent by the builder, determined that the electrical wire necessary for the fan's operation is missing. Subsequently, on 02/10/2025, another team, scheduled by the builder came to further investigate the wiring. During their investigation, they confirmed that the wire is connected to the switch side; however, the other end of the wire remains disconnected and its destination is unknown. Furthermore, during this investigation, the team cut two holes in the drywall ceiling without our prior knowledge or consent. This was done without any communication or request for permission. To summarize the current situation:The whole house fan does not function when the switch is activated.A ************ confirmed the absence of the necessary electrical wire.Your team confirmed the wire is connected to the switch but the other end is missing.Two holes were cut in the drywall ceiling without our permission.The location of the missing end of the wire and the resolution to this problem remain ********** child has a health condition, and cutting into the drywall and patching it up would expose my child to chemicals and dust, which could worsen his condition. The builder refuse to provide hotel reimbursement during the repair process.

  

  Business Response

  Date: 03/06/2025

  Thank you for the opportunity to address the Consumer's concerns. Our team has met with the Consumer and our warranty team has determined the necessary steps to complete repairs. We will work with the Consumer to accommodate her family while repairs are taking place in their home. We thank the Consumer for choosing Taylor Morrison as their home builder and appreciate the Consumers patience and understanding while we complete repairs.

  We consider this matter addressed and ask that, based on the information provided, the BBB similarly considers this matter closed.

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The problem began in 2022 when we bought this house from Taylor Morrison in ********* Subdivision in *********, **. We put in a ticket in 2022 and spoke to the manger over the warranty department and his assistants of the issues we were having when they visited our house. The main problem was we have several roof tiles that were never properly secured when the house was built. Because of this issue we have severe water damage on the inside of the house on the first floor wall and the second floor ceiling. 1) issue has caused the ceiling to bulge and peel with on the second floor / the ceiling was fixed but never painted and the problem was never fixed because they never looked at the roof or the attic to see where the water was coming from. They only patched up the ceiling. 2) issue is I have been shocked on several ocasions from an outlet on a wall on the first floor where the water cotinues to flow down and it also has caused a small eletrical fire with smoke.We have contacted Taylor Morrison and told them that we know what the problem is as we had 4 roofing companies to come out. We were told by all 4 roofing companies that the ***** were NEVER SECURED. The Taylor Morrison Warranty people keeps giving us the run around saying a roofer is coming and we have not seen or heard from a roofer. We call Taylor Morrison and get the same story everytime. We need help this is a 2022 issue that was never resolved. They need to come out and secure the roof tiles that were never secured when the house was built.

  

  Business Response

  Date: 04/08/2025

  Taylor Morrison thanks the BBB for the opportunity to respond to this complaint.  Taylor Morrison values its consumers and takes great pride in being America's Most Trusted Builder for the tenth consecutive year. In a show of support of its consumers after closing, Taylor Morrison Limited Home Warranty Program is designed to provide our consumers an appropriate and convenient method for asserting claims, to ensure that each consumer's home is built in accordance with the building plans and specifications, industry standards, and meets all contractual requirements as detailed in the Purchase Agreement. Each of these provisions are reviewed and accepted by the prospective buyer prior to closing on their home.  

  
  We have been in communication with the consumer, since the filing of this complaint, and the roof tiles in question were replaced on 2/24/25 to the consumer's satisfaction.  

  
  Delivering a quality home with excellent customer service remains our focus and promise to the consumer. We thank the consumer for choosing Taylor Morrison and ask the BBB to consider this issue resolved. 

  
  

  Customer Answer

  Date: 04/11/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this has been resolved to our satisfaction.. Thank you, Taylor Morrison for making this right and resolving the problem.
  
  Regards,
  
  ****** ********
  
   
  

• Initial Complaint

  Date:01/27/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 20, my wife and I signed a purchase agreement with Taylor Morrison (Raleigh Division) for **************** 120 (********************************). We paid a deposit of $10,000 after we signed the contract (Paid $5,000 on 7/22 and the other $5,000 on 9/21). After we discovered that both poles on the front porch were bent, the construction superintendent explained that 50% of the pole materials would likely be bent and repeatedly emphasized that it was a material issue. First, I was unhappy that both poles were bent. Second, ***** mentioned that 50% of the poles he uses have similar material issues. Third, despite assuring us he would perform several rounds of quality checks, ***** did not follow through on his promise.After I contacted the management team, they rejected my request to withdraw from the contract and refund my deposit. Instead, they completely ignored me, even as I repeatedly requested to speak with higher-level managers. As customers, our interests have been severely harmed, as no one in the company seems to care about our concerns. We are seeking to have our deposit refunded and to withdraw from the contract based on the companys actions and attitude.

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Following hurricane Mikton, I had my roof inspected for damage. There were two missing cap tiles as a result. However, he found about 30 tiles that were not even attached, cracked tiles and tiles improperly sealed. He stated this was result of "shoddy" workmanship and Taylor Morrison should ***air. House was purchased 1.7 yrs prior to this. I submitted request to warranty ***** He sent original roofers and they were here all of 2 minutes and said it was hurricane damage. Warranty *** told me to get 3rd roofing inspection which I did. He also said the bulk of it was result of poor workmanship and tiles were never seated and attached properly but he didn't want to "trash" roofer in ***ort. He also said TM should be accountable for this. If he fixed, ***air cost *******. I again submitted to warranty and he ***lied house outside of 1 yr warranty so nothing would be covered. So why did he request I get another inspection and why should TM not correct poor quality work??? This has been going on for over three months now and I am overly frustrated with TM's lack of responsibility and accountability. Pictures available at *****************************************************

  Customer Answer

  Date: 01/28/2025

  Address is *************************************** which is in the *********************** community.

  

  Business Response

  Date: 02/24/2025

  Taylor Morrison would like to thank the BBB for the opportunity to respond to this customers complaint.  ******************** values its customers and takes great pride in being America's Most Trusted Builder for the tenth consecutive year.  In a show of support of its customers after closing, ********************* Limited Home Warranty Program is designed to provide customers an appropriate and convenient method for asserting claims, to ensure that each customers home is built in accordance with the building plans and specifications, Residential Building Code, industry standards, and meets all contractual requirements as detailed in the Purchase Agreement.? Each provision is reviewed and accepted by a prospective buyer before closing on a Taylor Morrison home.

  Since the filing of this complaint, Taylor Morrison had the original roofing contractor visit the home and complete the repairs to the roof tiles.  They also had to order ridge cap material and planned to return to the home for the ridge cap replacements once that material is in.

  We thank the customer for choosing ******************** as his home builder. We consider this issue resolved and ask that, based on the information provided to the customer supporting the foregoing, the ******************** similarly considers this matter closed. 

• Initial Complaint

  Date:01/24/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company misled me and has conducted fraud in a real estate transaction. I have contacted them and an attorney to discuss reparations.

  Customer Answer

  Date: 01/28/2025

  I attempted to purchase a home from Taylor Morrison. The salesman conducted fraudulent real estate practices and misled me during the sale resulting in me losing $*****. He told me that points were paid by the builder and after seeing what the bank sent me, said I would also receive 10k in closing costs. After confirming this multiple times I signed the contract for the home. In January I saw the bank tried to have me pay for the points which I went back to the salesman and he said he made a mistake. His mistake which he admitted to was the sole reason I signed the agreement and his fraud/misleading me has cost me ***** as I will not be proceeding with the sale 

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently closing on a house in Jacksonville, Fla. The house is advertised with a lania on the back of the house. They tell me that they never put any covered patios on any of the houses because know one wanted them. We'll I want one and I don't think they should be allowed to say they come with the house if it's not true

  

  Business Response

  Date: 03/19/2025

  Taylor Morrison would like to thank the BBB for the opportunity to respond to this customers complaint.  ******************** values its customers and takes great pride in being America's Most Trusted Builder for the tenth consecutive year. 
  

  The customer selected a home that was substantially complete at the time of purchase and was viewed by the customer, multiple times, which showed that the home did not have a lanai but rather had a patio.  The home plan also reflected that it had a patio.  Further, several disclosures in the Purchase Agreement Package indicate that a home already under construction at this stage is not eligible for structural changes.   Lastly, all of Taylor Morrisons marketing material contains the following disclaimer: All information (including, but not limited to prices, views, availability, school assignments and ratings, incentives, floor plans, site plans, features,standards and options, assessments and fees, planned amenities, programs,conceptual artists renderings, and community development plans) is not guaranteed and remains subject to change or delay without notice.  After the customer filed this complaint, ******************** contacted the customer immediately and explained to him this disclaimer, and why his home does not include a Lanai.  The customer understands and has since closed on the home, and the complaint has been resolved.

  We thank the customer for choosing ******************** as his home builder. We consider this issue resolved and ask that, based on the information provided to the customer supporting the foregoing, the ******************** similarly considers this matter closed. 

• Initial Complaint

  Date:01/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was an inexperienced buyer, and the community sales manager in ********, ** took advantage of it, he coerced and forced me into putting 10K down under the impression to "RESERVE" a house, but never told me or let me aware that this 10K will be lost if the loan doesn't go throughwhich in my case, it was something completely out of my control. He had me sent the money even before sending out the purchase contract, and never mentioned anything about the non-refundable clause in the contract.

  

  Business Response

  Date: 01/24/2025

  Thank you for the opportunity to respond to the Consumers concerns. Unfortunately, the Consumer was unable to provide the necessary documentation for final loan approval in November 2024, therefore, Taylor Morrison has retained the ******* money deposit per the terms of our purchase agreement that was reviewed and signed by the Consumer in June 2024. In good faith, we have offered the Consumer the opportunity to use the ******* money deposit towards a new home purchase within the next 12 months, otherwise we will retain the deposit. Based on the information provided, we ask the BBB to consider this matter closed.

• Initial Complaint

  Date:12/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new home from Taylor Morrison on March 27 2024. Personally this was one of the worse mistakes I have made. I have to suffer through the following problem:1) The front door had so much space under the door that I had like ***** dead love bugs on my tile floor, every day for several days they came 3-4 times already to try to fix it and still can see light coming thru. I guess I gave up on the front door.2) Shower door will open while taking a shower, they have been here 3 times and not only not fix it has got worse (if you can believe it). The last I was told is they have to tear down the wall and redo it. (no thanks) I came up with a temporary solution.3) The last straw came this week when I turned the heat on to just take the chill out and the smoke alarm goes off and wont stop until I turned the heat off.Oh yeah the sprinkler box not setting correct, i was told by Taylor Morrison "not our problem"After all the times I talked to someone at Taylor Morrison I really don't expect to hear too much if anything at all from anyone.Regrettabley your **** ***** ******************** ************ (Just in case)

  

  Business Response

  Date: 01/23/2025

  Taylor Morrison values its consumers and in a show of support after closing, the Taylor Morrison Limited Home Warranty Program is designed to provide our consumers with an appropriate and convenient method for asserting claims, to ensure that each consumer's home is built in accordance with the building plans and specifications, industry standards, and meets all contractual requirements as detailed in the Purchase Agreement. Each of these provisions are reviewed and accepted by the prospective buyer prior to closing on their home.  

  Since the filing of this complaint, Taylor Morrison's Area Warranty Manager has visited the home to inspect the concerns brought forth by the consumer.  Following this visit, the framing contractor has been scheduled to inspect the master shower door enclosure to determine the proper repair, a new weatherstrip and threshold has been ordered for the front door concern, and the consumer was assisted regarding how to program the sprinkler system.  The furnace was found to be operating normally, and it was explained to the consumer that when turning on a furnace for the first time, it is normal for gas burn-off to occur, which can sometimes cause sensitive smoke detectors to activate.

  In light of the foregoing, Taylor Morrison respectfully requests that this complaint be closed, as the consumer's concerns have been addressed and are in progress for completion.