Reviews
This profile includes reviews for Taylor Morrison's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 133 Customer Reviews
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Review fromColin A
Date: 04/03/2025
1 starColin A
Date: 04/03/2025
To whom it may concern,I am filing this complaint regarding a construction-related issue with Taylor Morrison. On March 24, 2025, I arrived at an ****** property located at ******************************************. Due to construction on-site, It is a beautiful property, but my vehicle was damaged by a flattened road sign with a metal bar sticking out. This incident occurred after navigating around poorly marked road closures and construction debris.I immediately contacted Taylor Morrisons customer service team and was told someone would follow up. Despite multiple attempts to follow up, I have received no response or resolution. My vehicles front grill was damaged, and I have asked for the issue to be reviewed through their camera footage and resolved ********* a consumer, I believe I have been treated unfairly and ignored, and I am requesting your assistance in getting a response and resolution to this issue.I have requested a formal investigation into the incident or a Reimbursement or coverage for the damage to my vehicle
Taylor Morrison
Date: 04/10/2025
Thank you for your feedback, we are sorry to hear this happened. While you are not a Taylor Morrison customer, we take your feedback seriously. Please email us at ************************************ and a team member will help assist you.Review fromRobert W
Date: 03/29/2025
1 starRobert W
Date: 03/29/2025
"Luxury Homes" is laughable! Broken tiles, broken welds on nearly every window, unsecured door frames, missed painting, broken ceiling trusses, no vents, jankey breakers, wrong wires, unleveled floors, GAS LEAK!, and over a year later, NOTHING IS FIXED!!!! See you in court!!!By the way, this is an elderly family members house I'm referring to! I was asked to post to avoid harassment from the builder!Taylor Morrison
Date: 04/07/2025
We appreciate your feedback and would like to discuss your concerns with you in greater detail. Please email us at ************************************ and a team member will be in contact once received. Thank you.Review fromDoneen H
Date: 12/11/2024
1 starI have built four houses and this is my WORST experience EVER building a house!! It all started with sales ****** he sold us a lot that has already been sold. They pulled a hard credit pull then informed us the lot was sold and we had ONE lot to choose from. Then design center is a joke the lady did not know prices of anything and basically not updated with the latest software ~~ 3-D so buyers can actually see what their upgrades look like. If you are unable to vision then it is a very hard process. The ** ******** is HORRIBLE zero customer service skills ~ and does not like buyers to have any knowledge of how a home is built. My husband and I have extensive knowledge and informed him that from the very beginning ~~He is extremely unprofessional and when going through the walk through which we basically did his job and started to point out stuff that needs to be fixed his EXACT WORDS WERE "This is not a B**** session!!" well that did not sit right we got into a heated discussion and we walked away ~ then his boss ***** ****** showed up and asked us to come back ~ he was basically a filter as they needed us to sign off on the walk through ~~ over 90 items needed to be fixed !!!! They had 6 days to get them fixed ~~ we are suppose to have our final walk through TODAY and we get a text from ******** wanting to push it to 9:30 - 10 tomorrow and our closing is at 11????????? So we have. no recourse if items have not been addressed?? He also stated that painters are at the house now ~ we are renting in the community to watch the process and we were at the house when he texted and there was nobody at the house. This whole process is extremely unprofessional and could have been alot different!!! To say I am mad upset and disappointed is an understatement. Never ever heard from ****** as a sales person he should have been in contact with us through the whole building time ~ ******** should not deal with homeowners he has zero customer service ~Review fromTyson N
Date: 11/27/2024
1 starBought a home with ******** floorplan. Inspector stated there is required air ventilation for the attic. The builder didnt even do it after we requested itReview fromVarsh P
Date: 11/08/2024
1 starI am writing to express my extreme disappointment with the quality of construction and the lack of responsiveness from Taylor Morrison regarding numerous warranty issues in my newly purchased home in ************, *************, ***Poor Build Quality and Unresolved Issues Subpar Air Conditioning: The air conditioning system is woefully inadequate for the homes size, resulting in unbearably hot upper floors during warmer months.Defective Flooring: The *** flooring on the first floor has significant air pockets, causing it to shift and feel unstable. The second-floor flooring is plagued by excessive squeaking and creaking noises.Shoddy Paint and Drywall Work: Numerous paint and drywall defects were discovered upon move-in, requiring additional work to rectify.Faulty Electrical System: Several light fixtures are either dim or completely inoperative, a persistent issue that remains unresolved.Master Bathroom Disaster: The master bathroom is a prime example of poor workmanship, with misaligned tiles, sloppy grout, and overall shoddy construction. Despite repeated requests, the tile contractor has failed to address these issues, resulting in significant delays and frustration.Lack of Responsiveness and Delayed Resolutions The most disheartening aspect of this experience has been the lack of timely response and resolution of these issues. Many of these problems were reported weeks before closing, yet they remain unresolved. The constant back-and-forth with warranty managers and contractors has been incredibly frustrating and *****************'s evident that Taylor Morrison prioritized rapid construction and sales over quality, compromising the overall integrity of the homes in this community.I urge potential homebuyers to exercise extreme caution when considering Taylor Morrison. The company's apparent disregard for quality control and customer satisfaction is unacceptable.Review fromSavannah H
Date: 10/29/2024
1 starWe've been in our new home built by Taylor Morrison for a year and their warranty division is a nightmare! We've worked with 3 warranty support personnel as each one before has quit. There is no accountability to repair or fix items. Our largest issue has been with the paint throughout our house - it does not match the formula they claim to have used. As a result, every touch up they or we have done does not match. Their workers have left us with multiple different shades of paint on a single wall. ***** from TM warranty has yelled at us over the phone stating "this is not covered under warranty". They run you in circles and eventually do not pull through on their commitments. We are left to pay out of pocket to re-paint our entire house, and this is just one of our many issues since move-in. AVOID TAYLOR MORRISON AT ALL COSTS.Review fromMichael H
Date: 10/18/2024
1 starTaylor Morrison, as a builder , has a quality control issue with their houses, ( did you notice l didn't say home)We have multiple issues with our new house and even after reporting these issues, they have responded with the standard answer ,.. we are not fixing that ... also be aware that the community HOA, controlled & run by TM, are run in a gastopo type fashion .. no changes , except on the inside are acceptable due to their cookie cutter idea of ********* houses.. there are hundreds of builders out there.. pick another one..Review fromJulien C
Date: 10/02/2024
1 starTaylor Morrison has the lowest quality of building materials and craftsmanship, they dont stand by there work at all, 5 years after building with them and still finding major issues they will not address. I would never use them again or recommend them to anyone.Review fromBob F
Date: 09/17/2024
1 starCompany cuts corners, does not have accountability and tries to doge accountability on the product it delivers. Do not ever trust these people with your most important investment.Review fromAnton
Date: 09/07/2024
1 starThe home they built for us has cracks in the foundation, as well as nicks in some of the romex ran for the electrical wire. We had the wire tested with a megger by a qualified electrician, and we have a third party inspection that showed numerous problems with our brand new home, avoid Taylor Morrison like the plague
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