We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Jewelry Stores

MYKA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Jewelry Stores.

This business has 2 alerts

Complaints

This profile includes complaints for MYKA's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

MYKA has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • MYKA

      C/O Domains By Proxy, LLC 14747 N Northsight Blvd Suite 111, PMB 309 Scottsdale, AZ 85260-2633

    • MYKA

      800 2nd Ave Fl 11 New York, NY 10017-4709

    Customer Complaints Summary

    • 70 total complaints in the last 3 years.
    • 24 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/11/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had multiple issue with receiving my product from MYKA. My initial order arrived and I was very disappointed with the quality of the item. I communicated with the business over email and was told to send the item back for an exchange. The new item was never sent to me and many months had lapsed. I was then communicated that I would receive a refund, but it was never processed. Upon following up about the refund with the business they said I was misinformed and that they do not issue refunds. So, I asked them again to send me the replacement item. They then sent the wrong item. This has been a year longs back and forth and I communicate to them my utter frustration disappointment and dissatisfaction, yet they still refuse to refund me. I understand there no refund policy, but this situation has gone beyond normal circumstances of a typical transaction. I want a refund. This has been going on for a year! This is completely unacceptable.

      Business Response

      Date: 03/15/2025

      Hi *********,

      Thank you for your feedback.

      We are really sorry that the necklace you ordered from us was not as you expected, and that the new one you chose is also not the perfect match.

      We can see that the original order was placed last April, and in June, you informed us that you were not happy with the item. Unfortunately, we were unable to offer a refund, as the necklace was made correctly and personalized. Even if the item had been damaged, our policy only allows refunds for damaged items within 30 days. Since the new item you chose was more expensive, we sent you a payment link back in June, which was never paid. As we had not received payment or any update from you until this February, we were unable to send the new necklace.

      Now that payment has been completed, we have sent the new necklace. We are truly sorry that it is still not as you expected, but since the original order was placed almost a year ago, the only option we can offer at this point is store credit for the amount you paid.

      We have sent you a private email with this offer. If you are ready to return the necklace to us, please let us know. We appreciate your patience and understanding.

      Best regards,

      MYKA **************** Team 

    • Initial Complaint

      Date:02/15/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Myka advertised a necklace for Valentines Day on ********* I ordered the necklace with some personalized accessories on 2/1/2025 with 2/14/2025 estimated arrival..It has not arrived.

      Business Response

      Date: 02/16/2025

      Hi ******, 

      Thank you for your feedback. 

      We are really sorry that your order got delayed, and didn't arrive on time. 

      We have checked the tracking, and while it might arrive only next week, we will do our best to deliver it as soon as possible. 

      We reached out to you via email with some compensation options for the delay. 

      Kind regards, 

      MYKA **************** Team 

      Customer Answer

      Date: 02/16/2025

      I am skeptical of Myka's estimate to provide the item 2/21 I purchased. The item is small necklace and has shown in transit at ******, ** for several weeks (and remains so). I doubt the item has been shipped, was ever in stock or exists at this point. None of there tracking links seem real. If the item is in ** now, no parcel service would take a week to get it to me. I view Myka's response as analogous to "the check is in the mail" delay tactic. Perhaps they over sold and are out of stock, I don't know.

      Business Response

      Date: 02/17/2025

      Hi ******, 

      Thank you for your reply. We are really sorry for the delay and understand why you might feel skeptical. We want to assure you that your order was indeed shipped, and the necklace you chose is one of our best sellers. It is currently in transit.

      Since this is a long weekend and the courier is not operating, tracking updates may be temporarily delayed. However, we are confident that the tracking will be updated tomorrow, and you should see a more accurate estimated delivery date.

      We have also reached out to you privately, so if you have any further questions, please feel free to reply to our private email. We truly appreciate your patience and understanding.

      Best regards,

      MYKA **************** Team 

    • Initial Complaint

      Date:02/12/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I saw an advertisement for their jewelry on 1/29/25. I purchase a necklace with the guarantee that it would arrive by 2/12/2025. I did not receive an email confirmation, but I did confirm that the charge was made on my credit card. I reached out to MYKA on 2/3 informing them that I did not receive an invoice or confirmation of the order. On 2/4 I received an email confirming my order. On 2/5 I received an email stating that my order had shipped and a tracking number, **********************. The **** website has been showing "Shipping Label Created, **** Awaiting Item" since the 5th. I have reached out to customer support (text on their website) questioning the shipment since 2/5 through today 2/12. Today (2/12) they sent me an email that stated: "To prioritize your inquiry, we have escalated it to our ******************** We are looking forward to resolving your case in an effective and timely manner." But, after this the email stated "*This is an automated message, if you feel this didn't fully address your question please reply here and a live agent will be sure to assist."Since I am past my need date, I will now attempt to cancel payment through my credit card company.

      Business Response

      Date: 02/14/2025

      Hi ****, 

      Thank you for your feedback. 

      We are really sorry that your order got delayed. While it was made and shipped on time, there was an unexpected delay at the courier's side, and the order might not arrive to you by *********** Day. We sincerely apologize for the inconvenience this has caused. 

      We sent you a private email with a compensation option, but in case the delay means that you don't want to keep the order, we understand it, and we will help you as soon as the parcel has been delivered. 

      Best regards,

      MYKA **************** Team 

    • Initial Complaint

      Date:01/25/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased the necklace 12/29/24. My neck has a rash after trying the necklace on for the first time on my birthday *******, the hole for the clasp to hook the necklace onto is almost non existent, and the necklace gold color looks low quality and more brassy than gold. I have attempted to call the number which is not in working order due to Myka not having a direct customer service email. I am not happy with this purchase and want a full refund.

      Business Response

      Date: 01/26/2025

      Hi ********,

      Thank you for your feedback. 

      We are really sorry to read about the issue with the necklace, and for the inconvenience this had caused to you. 

      We are a 100% online company and we don't take phone calls, but we have a customer's support via email, and we sent you already a message to see the issue, and help you further. 

      Best regards,

      MYKA **************** Team 

    • Initial Complaint

      Date:01/09/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered some jewelry and after it arrived it was not correct order. I tried to send it back for the exchange as the company so nicely states, but they only send automated responses back, and no way to get an address to return item for the exchange. Sent at least a dozen emails begging for a human being to contact me with a return address. I am frustrated by such poor professional company. ******** customer service.

      Business Response

      Date: 01/11/2025

      Hi *****,

      Thank you for your feedback. 

      We are sorry if it was not clear that the jewelry you ordered from us is a necklace, and the rings are interlocked. 

      We have now sent you a return label, so you can ship it back to us, and one of our colleagues reached out to you for the next steps, whether it is an exchange, or a store credit. 

      Kind regards,

      MYKA **************** Team 

    • Initial Complaint

      Date:01/07/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I places an order early dec for guaranteed delivery on (or before) Dec 24th. Ive reached out multiple times for a update on status (only through email as they have no contact number).....I continue to get automated responses and have clarity on when or if my order will be delivered. I've now asked for a refund and have no confidence that i will receive, as they continue to respond only with automated responses on email

      Business Response

      Date: 01/10/2025

      Hi *******, 

      We are truly sorry for the delay and the inconvenience caused.

      Upon review, we noticed that the address provided initially was incorrect. However, we have now shipped the order to the correct address and have sent you a private email with the tracking number. The order should arrive at the beginning of next week.

      Thank you for your patience and understanding.

      Best regards, 

      MYKA Customer Service Team 



    • Initial Complaint

      Date:01/07/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: end of November. The product arrived on December 10th/2024. I bought a "***** Bangle Bracelet with a Leaf charm." After 1 week, the leaf charm fell off. After 2 weeks the left side of the bangle bracelet got loose. " I contacted customer service 3 times via Chat and never got a response. I went to their website. They required me to send them a picture of the bangle bracelet. I have been buying jewelry for 30 years, and no company in the *** has asked me to send them a picture of a defective product. Do they doubt my complaint about their product? I think this is a delay tactic from this company. I want a refund of $225.49. I sent the defective product to MYKA DEsigns in ******. MYKA Designs contacted me to inform me they were not MYKA. How can I get a refund? ************************** is not a serious company. They overprice their products, and then they want a picture of the product to delay refunding you.

      Business Response

      Date: 01/10/2025

      Hi ****,

      Thank you for your reply. 

      We are truly sorry for the issues you've experienced with your bangle bracelet, and we would be happy to help resolve this for you.

      However, the address you sent the item to is not associated with us, and our company is not affiliated with Myka ************ To proceed, we would need a picture of the defective item, and it must be sent back to us.

      We've also sent a private email to suggest you to contact the company where you returned the item, asking them to retrieve it and send it back to you. Once you receive it, we will provide the correct return label and assist you further with the return. 

      Thank you for your patience and understanding.

      Best regards,

      MYKA Customer Service Team 

    • Initial Complaint

      Date:12/20/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a bracelet from MYKA, was supposed to be delivered 12/11/24. I still have not received the item. I tried to contact some but keep getting messages to wait 3 days for delivery update. I waited more than 3 days and I keep getting the same message to wait. I asked for my money back because they did not hold up to their obligation of my item being delivered. I ordered this item on 11/24/24 and still nothing has changed with my tracking or any information about my item I purchased

      Business Response

      Date: 12/21/2024

      Hi *****,

      We sincerely apologize for the delay in your order.

      We understand your frustration, and we can confirm that the tracking has not been updated for a while. While we are hopeful that the item may still arrive, we will declare it as lost and offer a solution.

      Unfortunately, the bracelet you ordered is currently out of stock, but we can offer you a different item with express shipping. If you no longer wish to proceed, we can provide store credit or issue a full refund. Please let us know how you'd like to move forward, and we will take care of it for you - we sent a private email regarding this as well. 

      Kind regards,
      MYKA Customer Support




      Customer Answer

      Date: 12/21/2024


      Better Business Bureau:

      I would like to receive my full refund-from MYKA, thank you.


      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***** *****

       


    • Initial Complaint

      Date:12/19/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for 2 necklaces for $204.03I never received an email, yet the money was taken out of my bank account.

      Business Response

      Date: 12/20/2024

      Hi Umari,

      Thank you for your feedback. 

      We are sorry that you have not received the confirmation email, we resent it now to your email address, and we also send you the details of your order in a private email. 

      Thank you for your purchase and please let us know via email if we can help you further with anything else. 

      Best regards,

      MYKA **************** Team 

    • Initial Complaint

      Date:12/16/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date transaction Dec 2 Item arrived damaged Been trying to return for store credit Sent pics of damage requested Ask for return instructions And ask for store credit No response at all Just bunch surveys they send me I think Ive been scammed

      Business Response

      Date: 12/19/2024

      Hi *******,

      Thank you for your feedback. 

      We are really sorry if there was a misunderstanding. We have checked your order, and the necklace was made correctly. However, we understood that you wish to send it back to us, and we offered the store credit for the price of it - but until now, we have not received your reply regarding this. 

      One of our colleagues has already reached out to you, and requested the return label for you. 

      Thank you for your patience. 

      Best regards,

      MYKA Customer ServiceTeam

    MYKA is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.