Business ProfileforDiscount Tire

Invoice # ******** WO#******** Today, Wednesday July 17th I went to the ** in ********, ** Store #**. I had made an appointment the day before as I wanted to ensure I had a smooth experience but I had a horrific one. I walked in and was greeted by ***********************. As I was sharing with ***** that I was here for an oil change appointment and that I had come in on February of this year, purchased four tires and was given 3 years of free oil changes but that I hadn't received the coupons. Before I was done with my interaction with ***** I had the store manager step in *************************** and he instally said "YOU NEED THE COUPONS" pickup his cell phone and walk away abruptly. ***** and I looked at each other and he started asking me more questions. I told him that I had come in when ******* was the manager and that the district manager ***** had taken my rebate application (Invoice ********) and that as of today I hadn't received the coupons. I also shared with ***** that ****** was a bit rude as he was still on the phone 5 minutes later (PLEASE REVIEW CAMERAS 11:27am) ***** went back and spoke to ****** and then he came back with a better attitude and told me that he was going to take care of it. My car was finally ready at 12:37am and I was told by ***** that my car had an"oil leak" as the CRANKSHAFT SEAL was wearing off. I said that I came in on Feb and It's now July (5 month since my last visit) and I now have a problem that wasn't identified 5 months ago. I told him this seemed off and I declined the service. I walked out and checked the car and I noticed I was missing a tire cap. ****** replaced it. As I was driving home in 107 degree weather I notice my car making a noise. It turns out the bottom pan of the vehicle was left loose. I had to get my my knees in the middle of the street check under, looked at the damage caused by me driving, made an illegal U turn and returned to the store. I told ************** was NOT HAPPY and that the pan was just fine when I arrived.