Reviews

Review Details

• Review fromColby F

  Date: 05/21/2025

  1 star

  Colby F

  Date: 05/21/2025

  No product ordered 4/11/25.Sent. Me brief email that I didnt know exactly what to do. Daughter came over and email was ******** what?

  iMemories

  Date: 05/22/2025

  Hi *****, Were so sorry for the confusion and any frustration this has caused. I understand you received the email notifying you that your first videos are ready to view but werent sure what to do nextno worries, were here to help!Your memories mean a lot to us, and we want to make this process as simple and stress-free as possible. I also left you a voicemail earlier with an update on your order and instructions on how to log in and access your videos. If you have any questions or need help along the way, wed be more than happy to assist. Thank you for your patiencewe look forward to helping you soon!

• Review fromTony D

  Date: 04/17/2025

  1 star

  Tony D

  Date: 04/17/2025

  So far, 2 months later I am out $150 and my most cherished tapes and memories and can't even track if or when they will do anything.

  iMemories

  Date: 04/21/2025

  Hi ****,It was a pleasure speaking with you today. Im glad we were able to address your concerns and that your experience turned out to be a positive one.We truly appreciate your trust in us and look forward to assisting you again in the future.

• Review fromPam W.

  Date: 03/27/2025

  1 star

  Pam W.

  Date: 03/27/2025

  No stars for imemories, They advertise to take all your media and put it online, etc. I sent 26 reels of video and got 3 minute snipits from each reel. NOT WHAT THEY ADVERTISE AND NOT HAPPY WITH WHAT I GOT!! Totally missleading and a ripoff. They lie to get your money but don't deliver. Sorry company, they need to be closed down for false ads.

  iMemories

  Date: 03/28/2025

  Hi ***,Were truly sorry that your experience didnt meet your expectations. We understand how important your memories are, and we regret any confusion regarding the amount of video footage on a 50 ft Super 8 film ******* clarify, a standard 50-foot Super 8 film reel contains approximately 34 minutes of video footage. During the digital conversion process, each film reel, videotape, and DVD is processed individually and uploaded as separate albums within your iMemories account.With 26 film reels, you will see 26 individual albums online, each containing 34 minutes of footage. These are not snippets but the full content that was originally recorded. We strive to provide a seamless and organized experience, making it easy for you to access and enjoy your cherished memories.These are your memories to view and save however you prefer. Now that theyre online, you have the flexibility to organize, edit, and preserve them in the way that works best for you.If theres anything we can do to help clarify or resolve your concerns, please dont hesitate to reach out. Your satisfaction is important to us, and we truly appreciate your feedback.

  Pam W.

  Date: 04/01/2025

  If you load a reel on a projector, you would watch at least 30 minutes of video! LIAR LIAR! THey are snipits in every way because they are only short 1 -2 minute videos in each icon stupid people! I watched those when we were kids!! Each reel should have a constant entire 30 minutes without stopping, not 1-2 minute SNIPITS! Stop lying when I know the truth. You advertise false intentions to innocent people who pay you alot of money and then you have the ***** to argue the truth??? Just stop and better change your ads.

  iMemories

  Date: 04/08/2025

  Thank you for sharing your concerns. During our conversation, I shared that I genuinely understand your worry and how important these memories are, and Im truly sorry to hear youre still feeling disappointed with the outcome.I want to reassure you that we have provided full captures of each film reel you sent in. Our process involves digitizing the entire content of the reel, from start to finish, without removing any footage. No footage was removed or shortened during digitization of your order. We genuinely appreciate your feedback, and have provided understanding, and desirable resolutions. If you have any additional concerns or would like to speak with management directly, I would be happy to set that up.

• Review fromWill S

  Date: 03/26/2025

  1 star

  Will S

  Date: 03/26/2025

  Sent my only video tape of my grandparents to have digitized. They kept it 5 weeks and while they digitized it they overlaid soap opera sound over the videos. I complained and they said they would redo it. Never happened. Kept getting runaround. Paid for expedited service. Finally told them to send back and wanted refund. Have not got refund back. **** is in mail and currently tracking it. Bought a clear click conversion unit to do it myself. Utterly poor service from them. Dont waste your time.

  iMemories

  Date: 03/27/2025

  We sincerely apologize for the experience you had with our service. Your memories are incredibly valuable, and we regret that our service did not meet your expectations.We understand how frustrating the delay and audio issue must have been. After thorough research, our team discovered that your tape had been previously used to record TV shows before being recorded over with your home video. While the original TV shows were no longer visible, some of their audio remained on a separate audio channel. This is a rare occurrence. Weve only encountered it a handful of times over our 20 years in business.Once we identified the issue, we sent the tape back for reprocessing to retrieve the correct audio channel. However, since you requested the tapes return, we were unable to complete that process. If you attempt to process the tape on your own, you may run into the same audio issue. Should you decide to have it digitized again, we would be more than happy to assist you in resolving this.A refund for the digital conversion work has already been issued, and we truly regret any inconvenience this caused. Please dont hesitate to reach out if we can be of any further assistance.

• Review fromJamie D

  Date: 03/23/2025

  1 star

  Jamie D

  Date: 03/23/2025

  Would not recommend to other people. Very expensive when they finally digitalized my VHSs I couldnt download them and they disappeared so I had to pay to have them put on a flash drive. What a rip off. Total amount was about ******??

  iMemories

  Date: 03/25/2025

  Hi *****,Were sorry to hear that your experience wasnt what you expected. We always strive to be transparent about our pricing and services, and we regret any confusion regarding downloads and storage options.Once digitization is complete, customers have a ****** window to download their files at no additional cost. We also offer *** and DVD options for those who prefer physical copies. All three of your videos have been successfully processed and will remain available online to view, edit, share, and download until 4/15/2025.Our **************** team is here to help throughout the process. Wed be happy to walk you through the download steps to ensure you can save your videos in the way that works best for you. If the *** drive you purchased isnt the right fit, we can provide a prepaid ***** shipping label so you can return it for a refund as a courtesy.Please dont hesitate to reach outwe want to make sure youre completely satisfied with your experience and can enjoy your memories hassle-free.

• Review fromJennifer D

  Date: 03/22/2025

  1 star

  Jennifer D

  Date: 03/22/2025

  BEWARE!!! Don't waste your money!!!!I thought what a great idea to get a tape that my fiance has which has his dad who's passed away on it...digitized for his birthday. So I've paid to send the tape in and to send it back to me. Is it digitzed and waiting in the albums...Nope. I guess deployment videos from the Navy are copyrighted?!? They aren't very clear with what this service actually is and how it works...not all the pricing is up front either. Beware that this is a paid monthly to have access to it company. You do not get to download it in that 30 day window as promised. You will not get told when they actually get done processing it, the tape will just show up at your door one day. I'd find another company to use all together or go **** down an old VHS player...probably cheaper!!

  iMemories

  Date: 03/25/2025

  Hi ********,Were truly sorry for any disappointment or confusion regarding your experience with iMemories. We completely understand how important these memories are, and we regret that our service didnt meet your expectations.Regarding copyright restrictions, we must follow legal guidelines and are unable to digitize copyrighted media such as Hollywood movies, television shows, and news broadcasts without a copyright release. While your VHS tape was labeled Deployment Orders, the content itself was a news clip from ABC 13 **************** which falls under these restrictions.We always strive for transparency about our policies, including copyright restrictions, pricing, and options for preserving your memories long-term. The SafeShip Kit includes a Starter Guide that outlines how the service works, details about our 50% off promotion, and the four different ways customers can save their digitized memories.While we offer cloud storage as an optional paid service after a 30-day free trial, customers always have the ability to download their digitized files at no cost or choose to purchase DVDs or USB drives. Additionally, real-time updates on your orders progress are always available in the Order Status section of your iMemories ********** a courtesy, Ive processed a full refund for your order. We truly hope this helps ease any concerns. Our goal is always to provide the best experience possible, and we appreciate your feedback. If theres anything more we can do to assist you, please dont hesitate to reach out.

• Review fromErika S

  Date: 03/10/2025

  1 star

  Erika S

  Date: 03/10/2025

  Misleading Pricing iMemories advertised $14.99 to convert a VHS tape to a digital option where we can download it later for free. It didn't mention the cost to send the tapes (another $14.99) until you went through the process. Then, once they have the tapes, they reached out to ask for payment before they transferred them. Unfortunately, there is another $20.99 fee to return the two VHS tapes and there is no option to return them at a cheaper price or dispose of them and not pay the return rate. I reached out to the company and the customer service representative told me their policy is they have to return the tapes and agreed that the pricing isn't clear. I asked to speak to a supervisor. Days later, I sent another email reiterating my request to speak to a supervisor. I have heard nothing from them. At this point, my option is to get my tapes back and pay $35 for sending them there and back to not get them digitized or pay more than twice what I thought the price was on their website to get them digitized. Their pricing should be clear on the website, this is very misleading. I am still waiting for a response from the company. I would not use this company again, unless they can make their pricing more clear and make things right. I can't find anywhere on the website (even the link the customer service representative sent) a place where it says the shipping fees for the return (and the requirement that the tapes must be returned). This is extremely misleading and it seems to be misleading on purpose. I am disappointed and would not recommend this company.

  iMemories

  Date: 03/14/2025

  Hi *****,We sincerely apologize for any frustration and confusion regarding our pricing and return shipping policies. Transparency is very important to us, and we regret that the cost breakdown was not as clear as it should have been during your ordering process.We do require the return of original media, and were sorry if this was not properly communicated. We appreciate your feedback on how we can make this information more accessible on our website.Additionally, we apologize for the delayed response from our customer service teamthis is not the experience we want for any of our customers. We truly appreciate you taking the time to speak with our Supervisor today and giving us the opportunity to work toward a resolution that meets your needs. Your satisfaction is important to us, and were grateful for the chance to make things right.If theres anything we can do to address your concerns or assist you further, please feel free to reach out to us.

  iMemories

  Date: 03/14/2025

  Hi *****,We sincerely apologize for any frustration and confusion regarding our pricing and return shipping policies. Transparency is very important to us, and we regret that the cost breakdown was not as clear as it should have been during your ordering process.We do require the return of original media, and were sorry if this was not properly communicated. We appreciate your feedback on how we can make this information more accessible on our website.Additionally, we apologize for the delayed response from our customer service teamthis is not the experience we want for any of our customers. We truly appreciate you taking the time to speak with our Supervisor today and giving us the opportunity to work toward a resolution that meets your needs. Your satisfaction is important to us, and were grateful for the chance to make things right.If theres anything we can do to address your concerns or assist you further, please feel free to reach out to us.

• Review fromKaren K

  Date: 03/01/2025

  1 star

  Karen K

  Date: 03/01/2025

  It was probably in very fine print but I'm very disappointed in this company. I sent in all my videos. I did not realize that I had to continue to pay a monthly subscription plan to have access to my memories. I downloaded the videos and canceled my subscription. Turns out I did not had access to them after I downloaded them and canceled now I can't even sign back up to have my videos. They are gone forever. Do better!

  iMemories

  Date: 03/06/2025

  Hi *****,Were truly sorry for any disappointment and frustration youve experienced. We understand how precious these memories are and would never want our customers to lose access to them. We strive to provide flexible options to help our customers preserve their memories, including free downloads, DVDs, USB drives, and cloud storage. Your order was completed in August 2021, and we see that you subscribed to the monthly cloud storage plan and downloaded your videos. When you requested to ****** the subscription on October 13, 2021, the representative informed you that you would have access until 11/12/2021 to ensure your memories were fully downloaded. They also explained that once your access ended, your videos would be removed from our system and could not be retrieved.On 11/9/2021, you contacted us again to confirm whether you would still have access after the subscription ended. The representative reiterated that access would no longer be available, and your videos would be removed ***** days after the subscription ended. They also advised ensuring you had a complete backup of your memories before that time frame to prevent any loss.While we cannot offer to store media indefinitely at no cost, we did keep your videos in our system until February 2023. At that time, they were removed due to account inactivity and the lack of response to the email notifications we sent, informing you of the upcoming *********** love the opportunity to make this right. If you still have the original videotapes, we can offer a discounted rate to re-digitize your media. Additionally, we can provide a prepaid ***** shipping label so you can send them back to us at no cost.Please dont hesitate to reach outwed be happy to discuss this further and find the best resolution for you.

  iMemories

  Date: 03/07/2025

  Hi *****, Were truly sorry for any disappointment and frustration youve experienced. We understand how precious these memories are and would never want our customers to lose access to them. We strive to provide flexible options to help our customers preserve their memories, including free downloads, DVDs, USB drives, and cloud storage. Your order was completed in August 2021, and we see that you subscribed to the monthly cloud storage plan and downloaded your videos. When you requested to ****** the subscription on October 13, 2021, the representative informed you that you would have access until 11/12/2021 to ensure your memories were fully downloaded. They also explained that once your access ended, your videos would be removed from our system and could not be retrieved. On 11/9/2021, you contacted us again to confirm whether you would still have access after the subscription ended. The representative reiterated that access would no longer be available, and your videos would be removed ***** days after the subscription ended. They also advised ensuring you had a complete backup of your memories before that time frame to prevent any loss. While we cannot offer to store media indefinitely at no cost, we did keep your videos in our system until February 2023. At that time, they were removed due to account inactivity and the lack of response to the email notifications we sent, informing you of the upcoming removal. Wed love the opportunity to make this right. If you still have the original videotapes, we can offer a discounted rate to re-digitize your media. Additionally, we can provide a prepaid ***** shipping label so you can send them back to us at no cost. Please dont hesitate to reach outwed be happy to discuss this further and find the best resolution for you.

• Review fromDaraius T

  Date: 02/15/2025

  1 star

  Daraius T

  Date: 02/15/2025

  It has taken over a moth to process 20 videos, and there are still several outstanding that has not shown up as converted. Once the videos show availability on the website and we try to download them, the few that are downloading take days. Not 12 hours... We have not been able to download most of them. It appears as if iMemories is wanting you to purchase their storage options because it sure seems easier than to wait for the downloads. The quality of the videos is not the best but whatever... We are still waiting for them to return the tapes.

  iMemories

  Date: 02/19/2025

  Hi *******,Were sorry to hear about your experience and understand how frustrating the delays and download issues must be. Our goal is to make accessing your memories as smooth as possible. We did experience a system issue on February 14th and 15th that caused delays with download requests, with completion times extending up to 24 hours. Our Technical Team worked diligently to resolve the issue as quickly as possible, and as of February 16th, all systems have been functioning normally with no further delays.iMemories is dedicated to preserving your memories with the highest quality possible. Orders typically take about four weeks to complete, though the process may take longer if any media requires extra attention or special processing to meet our quality standards. Your order has now been completed, and we truly appreciate your patience throughout the process. We truly appreciate your feedback and are happy to assist further if you have any additional questions or concerns. Please dont hesitate to reach out!

• Review fromDamara P

  Date: 02/12/2025

  1 star

  Damara P

  Date: 02/12/2025

  Absolutely awful experience.They claimed my VHS was flaking and damaged. And this not serviceable.They also claimed to have repaired the torn ribbon. Neither of these things were true. It VHS was never worked on or repaired. It came back to me in the exact same condition never having even been opened. Then the customer service proceeded to argue with me and refuse a full refund. Absolutely horrendous turnaround time (6 weeks for no work to be done) and atrocious customer service. Take your business elsewhere. I did and was very satisfied.

  iMemories

  Date: 02/19/2025

  Hi ******, Were very sorry to hear about your experience and truly regret any frustration caused. Our team takes great care in evaluating and handling each tape, and we sincerely apologize if there was any miscommunication regarding the condition of your videotape and the work performed.While some tapes may unfortunately be beyond repair, we strive to be as transparent as possible when assessing their condition. We understand how important your memories are and would never want to risk causing irreparable damage.A full refund has been issued for the digital conversion work and return shipping fees.We truly appreciate your feedback, as it helps us improve and better serve our customers. Please dont hesitate to reach out if you have any further questions or concerns.