Reviews

Review Details

• Review fromKaren K

  Date: 03/01/2025

  1 star

  Karen K

  Date: 03/01/2025

  It was probably in very fine print but I'm very disappointed in this company. I sent in all my videos. I did not realize that I had to continue to pay a monthly subscription plan to have access to my memories. I downloaded the videos and canceled my subscription. Turns out I did not had access to them after I downloaded them and canceled now I can't even sign back up to have my videos. They are gone forever. Do better!

  iMemories

  Date: 03/06/2025

  Hi *****,Were truly sorry for any disappointment and frustration youve experienced. We understand how precious these memories are and would never want our customers to lose access to them. We strive to provide flexible options to help our customers preserve their memories, including free downloads, DVDs, USB drives, and cloud storage. Your order was completed in August 2021, and we see that you subscribed to the monthly cloud storage plan and downloaded your videos. When you requested to ****** the subscription on October 13, 2021, the representative informed you that you would have access until 11/12/2021 to ensure your memories were fully downloaded. They also explained that once your access ended, your videos would be removed from our system and could not be retrieved.On 11/9/2021, you contacted us again to confirm whether you would still have access after the subscription ended. The representative reiterated that access would no longer be available, and your videos would be removed ***** days after the subscription ended. They also advised ensuring you had a complete backup of your memories before that time frame to prevent any loss.While we cannot offer to store media indefinitely at no cost, we did keep your videos in our system until February 2023. At that time, they were removed due to account inactivity and the lack of response to the email notifications we sent, informing you of the upcoming *********** love the opportunity to make this right. If you still have the original videotapes, we can offer a discounted rate to re-digitize your media. Additionally, we can provide a prepaid ***** shipping label so you can send them back to us at no cost.Please dont hesitate to reach outwed be happy to discuss this further and find the best resolution for you.

  iMemories

  Date: 03/07/2025

  Hi *****, Were truly sorry for any disappointment and frustration youve experienced. We understand how precious these memories are and would never want our customers to lose access to them. We strive to provide flexible options to help our customers preserve their memories, including free downloads, DVDs, USB drives, and cloud storage. Your order was completed in August 2021, and we see that you subscribed to the monthly cloud storage plan and downloaded your videos. When you requested to ****** the subscription on October 13, 2021, the representative informed you that you would have access until 11/12/2021 to ensure your memories were fully downloaded. They also explained that once your access ended, your videos would be removed from our system and could not be retrieved. On 11/9/2021, you contacted us again to confirm whether you would still have access after the subscription ended. The representative reiterated that access would no longer be available, and your videos would be removed ***** days after the subscription ended. They also advised ensuring you had a complete backup of your memories before that time frame to prevent any loss. While we cannot offer to store media indefinitely at no cost, we did keep your videos in our system until February 2023. At that time, they were removed due to account inactivity and the lack of response to the email notifications we sent, informing you of the upcoming removal. Wed love the opportunity to make this right. If you still have the original videotapes, we can offer a discounted rate to re-digitize your media. Additionally, we can provide a prepaid ***** shipping label so you can send them back to us at no cost. Please dont hesitate to reach outwed be happy to discuss this further and find the best resolution for you.

• Review fromDaraius T

  Date: 02/15/2025

  1 star

  Daraius T

  Date: 02/15/2025

  It has taken over a moth to process 20 videos, and there are still several outstanding that has not shown up as converted. Once the videos show availability on the website and we try to download them, the few that are downloading take days. Not 12 hours... We have not been able to download most of them. It appears as if iMemories is wanting you to purchase their storage options because it sure seems easier than to wait for the downloads. The quality of the videos is not the best but whatever... We are still waiting for them to return the tapes.

  iMemories

  Date: 02/19/2025

  Hi *******,Were sorry to hear about your experience and understand how frustrating the delays and download issues must be. Our goal is to make accessing your memories as smooth as possible. We did experience a system issue on February 14th and 15th that caused delays with download requests, with completion times extending up to 24 hours. Our Technical Team worked diligently to resolve the issue as quickly as possible, and as of February 16th, all systems have been functioning normally with no further delays.iMemories is dedicated to preserving your memories with the highest quality possible. Orders typically take about four weeks to complete, though the process may take longer if any media requires extra attention or special processing to meet our quality standards. Your order has now been completed, and we truly appreciate your patience throughout the process. We truly appreciate your feedback and are happy to assist further if you have any additional questions or concerns. Please dont hesitate to reach out!

• Review fromDamara P

  Date: 02/12/2025

  1 star

  Damara P

  Date: 02/12/2025

  Absolutely awful experience.They claimed my VHS was flaking and damaged. And this not serviceable.They also claimed to have repaired the torn ribbon. Neither of these things were true. It VHS was never worked on or repaired. It came back to me in the exact same condition never having even been opened. Then the customer service proceeded to argue with me and refuse a full refund. Absolutely horrendous turnaround time (6 weeks for no work to be done) and atrocious customer service. Take your business elsewhere. I did and was very satisfied.

  iMemories

  Date: 02/19/2025

  Hi ******, Were very sorry to hear about your experience and truly regret any frustration caused. Our team takes great care in evaluating and handling each tape, and we sincerely apologize if there was any miscommunication regarding the condition of your videotape and the work performed.While some tapes may unfortunately be beyond repair, we strive to be as transparent as possible when assessing their condition. We understand how important your memories are and would never want to risk causing irreparable damage.A full refund has been issued for the digital conversion work and return shipping fees.We truly appreciate your feedback, as it helps us improve and better serve our customers. Please dont hesitate to reach out if you have any further questions or concerns.

• Review fromTammy S

  Date: 01/20/2025

  5 stars

  Tammy S

  Date: 01/20/2025

  I am absolutely thrilled with the quality, timeliness and ease of accessing our videos that were digitized. Yes it was scary sending them off but the communication from the company was superb. If you can part with your treasures, I highly recommend this company.

  iMemories

  Date: 01/22/2025

  Hi *****, Thank you so much for your kind words and for trusting us with your precious memories!We understand how important these treasures are, and were so glad our communication gave you peace of mind throughout the process. Your recommendation means the world to us!

• Review fromFritz B

  Date: 01/10/2025

  1 star

  Fritz B

  Date: 01/10/2025

  We were terribly upset and disappointed when we saw your so-called professionally digitized videos. There was no improvement at all, and the audio was not even there on some of the videos. And all the videos were not even transferred. We would like a full refund. We made a DVD from one of the video tapes years ago and that DVD is better than what you did. This one-of a kind experience was awful. Your reviews seem too good to be true, and they are.

  iMemories

  Date: 01/14/2025

  Hi *****,

  Were very sorry to hear about your experience and deeply regret that our service did not meet your expectations. Your feedback is important to us.

  We understand how important your memories are, and that you want the best quality possible from your videos. Our team strives to deliver the best possible capture of your memories. iMemories would greatly appreciate the opportunity to make this right. If you're willing to send the tapes back, our team will carefully review and reprocess them to ensure the best possible results.

  Please dont hesitate to contact us at **************. Your satisfaction is very important to us.

• Review fromHeidi E

  Date: 01/10/2025

  1 star

  Heidi E

  Date: 01/10/2025

  IMemories is absolutely a scam! Buy the box, buy to get uploaded and then buy dvd. Then pay for shipping! It would have cost $40 to get 1 tape changed to DVD. I had to pay shipping charges to send everything back. **************** is horrible!

  iMemories

  Date: 01/13/2025

  Hi *****, Thank you for sharing your experience with us. Were sorry to hear that our process didnt meet your expectations. Our goal is to provide clear information about our services and pricing upfront. To clarify, the digital conversion process involves two steps. First, we convert your old analog videotapes into digital video files. The second step is deciding how you'd like to save your newly digitized videos. With the current 50% off promotion, the digital conversion service costs $14.99 per videotape, plus any applicable taxes and return shipping. If you choose to save your videos on DVDs, they are available for $9.99 each (also with the 50% off promotion).All of this information is available on our website and in the Starter Guide included with the SafeShip Kit. Our goal is to ensure our customers have all the details they need when entrusting us with their precious *********** a courtesy, we have refunded the return shipping fee in full. We understand how important your memories are, and we will ensure they are shipped back to you promptly.We truly value your input and would be happy to assist further if you have any additional questions or concerns. Please don't hesitate to reach out.

• Review fromCheryl B

  Date: 12/30/2024

  1 star

  Cheryl B

  Date: 12/30/2024

  This company is a ripoff. I guess you better read all the fine print before you do anything with them. I was under the impression I was paying for a disc to be sent to me that was digitized. Nope, I was paying them to digitize it so I could pay even more money to be able to even view it after 30 days. If you try to put it on a flashdrive you have to pay for that and they make you pay $19.99 for shipping to load it onto the flashdrive. What shipping charges are there to load it on a flashdrive. What a joke. What a way to totally rip people off. My video was not very clear after they digitized it and I reached out and asked them if they could go ahead and do the ** inhancement on it since they still have the original video and was told no they could not do that nor could they give me a new quote. I guess it is a one and done. Not a happy customer and definitly do not recomend this company for anything. Stay away unless you want to throw a bunch of money away and get nothing for it.

  iMemories

  Date: 12/31/2024

  Hi ******, Thank you for sharing your concerns. Were very sorry to hear about your experience and truly regret that it didnt meet your expectations. Our goal is always to be as transparent as possible about our services. We apologize for any confusion regarding the process, options you have to save your memories and the associated costs.With iMemories the digitization includes a free 30-day access period where you can view, edit, and share your memories. During this time, you can choose how youd like to save them, such as purchasing DVDs, USB drives, downloading directly to your own device (which has no additional charge) or continue online access with an optional iMemories Cloud Subscription for $7.99/month or $49.99/year.We understand how important your memories are and your desire for the best quality possible from your media. Our team strives to deliver the best possible capture of your memories. To address the issues youve noted, they ran your tape multiple times through different equipment as well as manually to achieve the best results possible given the condition of the original media. We do offer our new ******** ** Enhancement option, which can improve clarity, color, and sharpness by up to 3X. However, its important to note that this enhancement cannot correct the specific issues youre experiencing with the video, as those are related to the condition of the original ************* appreciate the opportunity to discuss this further and ensure you are able to save your memories. Please dont hesitate to contact us at **************. Your satisfaction is very important to us.

  Cheryl B

  Date: 01/25/2025

  I have been in contact with iMemories about my video. When I downloaded the video that was looked over I came to find out they cut out the first 2 minutes of the video. I reached out and let them know and they told me to send the tape back in and they would try to recapture the first two minutes. They did redo the full video but now you cannot see anything on the video because there are large purple lines all accross the video. I do not understand how it is they can get a pretty clear video the first time and them they get a really crappy video the second time. Did my tape get damaged when they did their process. This is the only original anything I have of my late father walking me down the isle. I am very dissapointed in the quality. The first one would have been fine had they not cut out the first two minutes of the video.

  iMemories

  Date: 01/31/2025

  Hi ******,Our team is committed to preserving your memories with the highest possible quality while considering the condition of the original recording.Over time, the ribbon inside videotapes naturally degrades due to age and use. Unfortunately, the issues youre seeing are a result of wear on the tape itself. Our team has carefully run your tape through multiple pieces of equipment in an effort to achieve the best possible capture. However, due to the condition of the ribbon, repeated attempts to play it would only cause further deterioration. To prevent any additional damage, we will not be running the tape again.We do see that you were able to download both the original capture and the second, shortened capture. The second capture is the best possible version we could obtain. Our team removed the first few minutes due to severe playback issues, but the remainder of the video is clear.Please dont hesitate to reach out to our customer service team, if we can be of any further assistance.

• Review fromCarrie S

  Date: 12/21/2024

  1 star

  Carrie S

  Date: 12/21/2024

  Total scam! Stay away from! Yep. Its true. I just tried to access my memories and before you can do that you have to pay a monthly storage fee. I just paid $200 for the conversion of a few tapes! Now they want more money! Beyond disappointed!

  iMemories

  Date: 12/23/2024

  Hi ******, Thank you for taking the time to share your experience with us. Were truly sorry for any confusion with the iMemories process and the options you have to save your memories once the digital conversion is complete. With every iMemories order, you receive 30 days of free online access to view, edit, share, and decide how youd like to save your memories. During this period, you can order customized DVDs or USB flash drives, download and save files to your devices at no charge, or choose to continue online access with an optional iMemories Cloud Subscription for $7.99/month or $49.99/year. We want to ensure every customer can preserve their precious memories in the way that suits them best. Weve added an additional 30 days of free access to your account, giving you more time to decide how youd like to save your memories. Wed truly appreciate the opportunity to address your concerns directly and find a resolution. Please feel free to reach out to us at ***************. Were here to help.

• Review fromRobert M

  Date: 11/21/2024

  1 star

  Robert M

  Date: 11/21/2024

  What is up with this??? I paid $16.38 for a box to ship my tapes to IMemories for digital conversion and on 9/4/24 was charged another $125.78 for the process. Now it is November 24 and I cant even download or view my digital videos without paying a subscription fee of $7.99 per month or $59.99 per year. What exactly did I get for my money. A 30 day viewing period and then closed out unless I buy the subscription. This is a rip-off. They should do a much better job of letting customers know that there are hidden charges. Sorry I spend my money here. I am now out almost $150.00 with not a thing to show for it. Deceitful business practices. ****** ******

  iMemories

  Date: 11/22/2024

  Hi ******, Thank you for taking the time to speak with me today regarding your order. We definitely appreciate our customers, and we're sorry that your experience didn't meet your expectations. As we discussed we want to ensure you are able to save your memories in the way that works best for you. I have extended your online access out through 12/31 for you. We sincerely hope our efforts and service have helped to restore your faith in iMemories. If we can help with any further details, or be of any assistance please do not hesitate to reach out at **************.

  Robert M

  Date: 11/26/2024

  I Memories got in touch with me and resolved my complaint to my satisfaction. The lady I talked was very helpful and explained every question. I have changed my mind and would use I Memories again now that I know fully how it works. I must take some blame for not being very familiar with the process since it was my first encounter with a business of this nature.

• Review fromAnn G

  Date: 11/16/2024

  1 star

  Ann G

  Date: 11/16/2024

  Paid to have a box sent to me. Paid $14.99 + $4.99 each (AI)(6 items) put on blue ray dvds (50% off coupon). Plus $27.07 to have originals sent back. Total, a little over $157.00. Havent received dvds. Emailed back and forth 11 times. Sent screen shots, emailed my receipt. Theyre still claiming that payment wasnt for dvds. Total rip off, go elsewhere. These were suppose to be Christmas gifts for my children. Now have nothing and "free viewing ends 12-1-24 totally disappointed !!!

  iMemories

  Date: 11/19/2024

  Hi ***, Thank you for bringing this issue to our attention. We apologize for any confusion with the process and not meeting your expectations. Our goal is always to provide an experience that not only meets but exceeds your expectations.We do understand the is a new process for our customers and want to ensure we have as much information as possible in the Starter Guide that's included inside the Safeship Kit, on our website and online when you login to place your order. We appreciate your feedback, as its helping us to improve and ensure a better experience for our customers.The digital conversion service that iMemories provides is a two-step process. First, we convert your old analog videotapes to digital video files. Second, you choose how to save the new digital videos. We offer our customers four options to save their memories. This is because we know that all customers have different needs. We do not include DVDs/USBs with the initial order as they are optional ways for customers to save their memories. We do see that you were able to place the order for the ***** As a courtesy for the confusion with the process, we will refund you for the shipping charges. We truly value our customers and hope you will consider giving iMemories another opportunity to restore your faith in our service.If we can help with any further details, or be of any assistance please do not hesitate to reach out at **************.

  iMemories

  Date: 11/20/2024

  Hi ***, Thank you for bringing this issue to our attention. We apologize for any confusion with the process and not meeting your expectations. Our goal is always to provide an experience that not only meets but exceeds your expectations. We do understand the is a new process for our customers and want to ensure we have as much information as possible in the Starter Guide that's included inside the Safeship Kit, on our website and online when you login to place your order. We appreciate your feedback, as its helping us to improve and ensure a better experience for our customers. The digital conversion service that iMemories provides is a two-step process. First, we convert your old analog videotapes to digital video files. Second, you choose how to save the new digital videos. We offer our customers four options to save their memories. This is because we know that all customers have different needs. We do not include DVDs/USBs with the initial order as they are optional ways for customers to save their memories. We do see that you were able to place the order for the ***** As a courtesy for the confusion with the process, we will refund you for the shipping charges. We truly value our customers and hope you will consider giving iMemories another opportunity to restore your faith in our service. If we can help with any further details, or be of any assistance please do not hesitate to reach out at **************.