ComplaintsforGoDaddy.com LLC

• Initial Complaint

  06/23/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Hello,I purchased a domain name on June 11, 2024 of envisagenetworksolutions.com from GoDaddy.com. The transaction went through, however, I never received a confirmation email receipt. I didn't think anything of that at that moment because I had my account information and I have proof that the transaction went through my bank. Few days later, I am trying to set up more services via my domain name I purchased from GoDaddy and my same login account is no longer working. I tried password recovery and everything. I have all my info recorded as well. I do a live chat with an agent and he claimed my email address was not what it was and that made me very concerned. So they said due to security reasons, I need to fill out a proof of identity form. I did that and submitted an image of my license ID. Now they want me to provide them with my business documentation. I told them repeatedly that I am just starting my business and do not have any of those documents at this point in time. I asked if there were any other methods of proof and they kept saying about those documents. The funny thing is, on the account, they have my correct phone number and even the multifactor authentication I was using before was working, which means they either deleted my account, changed the settings without my consent, or I was breached. It's possible I was breached because I know they had a security breach some time ago. That being said, I am unable to continue with anything involving my business due to them and I would like to be able to transfer the domain that I purchased over to another vendor, but in order to do that, I need access and they aren't giving me. I demand this to be resolved as my business depends on it and they are causing me a lot of problems.

• Initial Complaint

  06/19/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I ordered a website build 2 days ago for $604.96. I scheduled the onboarding/initial call and they changed and were late for my call and I was not connected to the person I had the appointment with. I was told she wasn't available and connected with someone in ***** who barely spoke English and was reading from a script. When I asked to reschedule so I could have the call with the rep in the ** with whom I had made the appointment, they disconnected the line and then sent an email stating I missed the call. I then spent over 3 hours trying to reach someone to cancel this product and get refund as I do not want them to host my site given how poor the communication has been in just one day. They have done no work whatsoever and have not even begun the project and I am within the cancel and refund period. I have been told no one is available to refund an d have been round and round with support who is clearly using a script and/or AI to answer me. I was also walked through deleting the product out of my account to get the refund processed, only to be told they can't refund it after I deleted it out of my account. So I no longer even have it but no one has processed my refund. They are terrible at communication and I have spent ALL DAY trying to reach a real human being with no luck. I have an mail from ***** who has the initial consult where I've been told they will forward to someone else but have not received a confirmation of a refund.

  

  Business response

  06/25/2024

  
  Thank you for the opportunity to address our customers concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On June 17, 2024, our customer purchased a Websites + Marketing ******************************** build for a three-month term in an online transaction. The initial design consultation was scheduled for June 19, 2024. 
  
  On June 19, 2024, a representative of our Design team contacted our customer via phone for the initial design consultation. Our representative explained that while their Project Leader was unavailable at the time to perform the consultation, they would be happy to help. Our customer declined and asked to reschedule. Our representative offered to help with the rescheduling. However, our customer declined and asked they be sent a link so they could complete this action themselves. 
  
  Later that same day our customer contacted our Care support team multiple times requesting a cancellation and refund of their ********************** build. While our Care support team was able to assist with the cancellation of the build, they unfortunately were unable to connect with the Design team to process the refund. 
  
  On June 20, 2024, our customer was successful in connecting with the Design team, who processed a full refund back to our customers payment method. 
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We appreciate our customers candid feedback about our service levels.  GoDaddy strives to offer the best service levels in the industry.  
  
  We empathize with our customers concerns and welcome the opportunity to connect with them to address any outstanding concerns. We can be reached at ***********************************************. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  ************ 
  Office of the *** | GoDaddy  

  Customer response

  06/25/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***********************
  
   
  

• Initial Complaint

  06/15/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I was charged on my **************** credit card ending in 7-81000, $37.27 on June 3, 2024, for an alleged membership renewal. I did not authorize this charge or enter into any agreement with them. I called them and they said they could not refund me a check, that I had to credit the amount back onto the credit card shown above, which has been closed due to this fraudulent activity. They offered a credit, which I do not want, and no longer do any business with them due to past issues of insecure website and unauthorized purchases with customers credit cards. I closed my account with them over 5 months ago. How are they still able to access my credit card when my account with them was closed long ago? I want a check in the amount of $37.27 refunded to me. Their contact number shown on my **************** June statement is **************.

  

  Business response

  06/20/2024

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On June 2, 2022, our customer purchased several ********************** products via telephone transaction with our ************ This purchase included three domain names with GoDaddys Full Domain Protection for a one-year term.

  On June 13, 2024, our customer contacted our *********** to request a refund for their purchase. Due to a technical issue, a domain name was not properly deleted during the refund process,and it remained active in our customers account. Between June 2023, and June 2024, GoDaddy automatically renewed this domain in accordance with our customers account preferences.

  On June 15, 2024, our customer contacted our *********** to request a refund of the domains most recent renewal. During this interaction our staff properly informed our customer a refund must first be submitted to the transactions original payment method.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  While we empathize with our customers frustration, ********************** must first attempt to issue all refunds to the original payment method. In most cases, a refund to a deactivated credit card will be transferred to any new account if opened with the same financial institution.GoDaddy can only issue a refund in the form of a check in the instance that the returned transaction is rejected.

  Our office has been unsuccessful in our attempt to connect with our customer to discuss their concerns. We remain more than willing to work with them and can be reached via email at ***********************************************.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  *****************************
  Office of the ***** GoDaddy

• Initial Complaint

  06/14/2024

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  GoDaddy has charged me several times without my authorization. I call and they give me the run around and transfer me from department to department before ultimately disconnecting the call. They have charged me $250 on multiple occasions for a product I do not use. I have called/emailed/gone on line to get the transaction removed

  

  Business response

  06/19/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On June 3, 2020, via online transaction, our customer purchased multiple services including domain name registrations and Website Security plans for two-year terms.
  
  On June 3 and June 4, 2022, and 2024, per our customers account preferences, ********************** automatically renewed the services in question in good faith to honor agreements with them. GoDaddy sent renewal notices prior to expiration, including on May 4, May 24, May 25, and May 29, 2024, informing our customer the expiring items would renew in accordance with account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences.  They may, at any time, log into their account and modify those preferences.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On June 14, 2024, our customer contacted our Care team. A full refund was provided for the June 3, ******************* accordance with GoDaddy's Refund Policy, viewable at ***************************************************/refund-policy.  Our customer was properly informed the domain names that were renewed on June 4, 2024 are beyond refund eligibility.
  
  We encourage our customer to review and manage their account settings to prevent further unwanted renewals.
  
  Thank you again for the opportunity to address the concerns presented.
  
  Kindest regards,
  
  ************
  Office of the ***** GoDaddy

• Initial Complaint

  06/13/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I created a website with GoDaddy. I have been trying to access the site because I had removed the second factor notifications since it was asking me to log in every time I clicked on a different section of the website every 5 minutes. I removed my phone number and all of the sudden an app appeared. I sent in proof that I owned the business as I was self employed and it was never registered but they keep asking for information that does not exist and have refused to have any one call me and claim that the team resolving the issue is not available to speak to even internally. I have an event planned with promotional items I created for the busiest season of the year to showcase in a tradeshow but the website no longer exist. My business has already suffered after stopping operations for over 3 years to now having the humiliation of a defunct website. I have submitted the ** tax documents, my ID with my old address and a proof of business ownership from 2016 and that was not enough to regain access and the sent the terms and agreement as a response to my request. This has been ongoing for almost 3 months and I now have a notification that the website will be permanently deleted in 2 days. I need to regain access to reactivate my site ahead of my event in 2weeks and GoDaddy refused to acknowledge that my account has clearly been hacked. They prefer to have me provide documentation that does not exist and take three months to not resolve anything but treat me as a nuisance. I dont have the following: Business Name Registration Letter (formerly known as Master Business License)Sales Tax License Vender Permit Letter assigning your Business Number from ********************** There is no federal or provincial licensing system for businesses in ******. Provincially, there are businesses subject to licensing or certification from professional organizations. And, on a municipal level, applying for a licence depends on your activities which event planning does not require.

  

  Business response

  06/18/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  GoDaddy has an established and vetted process for customers who need to regain access to their account.  This process can be initiated via ChangeUpdate.com. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our customer has an open ticket with our Account Recovery Team, and our office encourages them to continue working with the Account Recovery Team. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

• Initial Complaint

  06/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  GoDaddy is the worst company in the world. If you check reviews, they are the worst. There is no worse company. The people who work there are even worse. In fact, a company cannot be this terrible and trashy without having trashy people. I have contacted them countless times to resolve an issue with an email still connected to my account even though the domain is no longer associated with it. They are incompetent and do absolutely nothing. Every time you call, you get different information, and they keep asking for more and more time. They are unreliable, dishonest, unprepared, and don't know what they are doing or saying. They are incompetent and liars. The domain now belongs to another account, and the person cannot activate emails. We want to transfer all our 100 clients away from this garbage company, and yet we are still having problems. Get out while you canthey are incompetent and wont solve your problem. I demand the resolution of this issue now and will not wait another hour or for any other team to resolve it. Not to mention they outsource to ***** and the *********** with illiterate people with roosters crowing and dogs barking in the background. I want the product transferred now.

  

  Business response

  06/14/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On May 16, 2020, our customer purchased a ********* ********** Email Essentials plan for 1-year via online transaction.
  
  On January 28, 2023, they purchased 2 M365 plans for 1-year online. These plans were last renewed for a month on April 19 and April 28, 2024.
  
  On May 28, 2024, per their account preferences, we attempted to automatically renew the M365 in good faith to honor agreements with them; but their payment was declined. We sent notices pre- and post-expiration, that the expiring items would be canceled unless action was taken, as account management is customer responsibility.
  
  On June 7, 2024, our customer's client contacted our *********** via SMS. After validating our customer's account, our staff advised they would need to renew the M365. After renewal, they could move the M365 to another GoDaddy account.
  
  Later that day, our customer contacted our ***********, and our staff assisted with removing 2-M365 plans and created an escalation to move the remaining M365 from one account to another. This can take 7 to 10 business days.
  
  On June 10, 2024, our customer logged into their account and deleted the remaining M365. They then contacted our *********** and requested the domain be removed from the M365 tenant. This was promptly processed and is available for use.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our customer's client can create an email address associated with this domain. If they experience any difficulty, our Care team is available 24/7 via phone and chat to provide technical support.
  
  **************************************************
  
  Thank you for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  Jenn
  Office of the *** GoDaddy

  Customer response

  06/14/2024

  what are you talking about ****? Or not even in *************. You did even respond to the matter of my complaint. You didnt even answer.nothing of what I have requested . Dont worry I have canceled every single product and move out my 142 customers form this ******************** s %*%*%+%* 

   

  thanks you are the worst  company ever as we can read your ****** bad reviews everywhere . 
  

   

   

  

  Business response

  06/17/2024

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response.
  
  We appreciate our customer's candid feedback about our service levels and will ensure their concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  ****
  Office of the *** GoDaddy

• Initial Complaint

  06/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I received an email from GoDaddy (SEE ATTACHED) stating that some of my domains were to expire unless I did something about it. I chose not to reinstate the domains and let them expire.Then I received a billing notice saying that I have been charged over $350USD for the domain renewals. I tried contacting their customer service (its a bot most likely) which did not help AT ALL. No one followed up with me, no one contacted **** filed a PayPal dispute, and GoDaddy lied to PayPal and then PayPal closed my dispute without even asking me or contacting me. See the email attached. They are in the wrong and I want my MONEY BACK! I have been a client for 7 years and given them $1000's of dollars over the years.

  

  Business response

  06/17/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On May 10, 2023, our customer registered multiple domain names for a one-year term, via an online transaction.  By default, these domains were scheduled to automatically renew, and we give customers full control over their renewal preferences.  Our customer turned off automatic renewal for some, but not all the domains.  As a result, the remaining domains automatically renewed on May 11, 2024. 
  
  On May 14, 2024, GoDaddy received notification of a chargeback (dispute) associated with the renewal transaction.  After investigating, the charge was determined to be valid and the dispute was resolved in GoDaddys favor. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  As a gesture of Goodwill, our office would like to offer our customer a refund for the domains that renewed.  We sent them an email on May 15, 2024 with instructions on how to cancel the domains, and once they are cancelled, we will be happy to process the refund.  Our customer is encouraged to respond to our email outreach with any additional questions or concerns they may have. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

• Initial Complaint

  06/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 4/25/2024, godaddy.com auto renewed a 2-yr contract for total amount of $44.34. On 5/17/2024, I realized that my contract was renewed to my surprise. So I contacted godaddy.com to cancel the renewal and refund the charge. They had me fill out a renewal cancellation request form; however, about a week later, the request was denied citing company policy. They won't even prorate the charge: two weeks into the 2-yr contract, and I acted promptly in good faith to cancel the renewal. If not the whole refund, they should at least prorate it. I feel godaddy.com's practice is predatory. Here is the link to my online request for refund with the company: *******************************************************************************************

  

  Business response

  06/15/2024

  
  Thank you for the opportunity to address our customers' concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On April 24, 2022, our customer registered the domain name in question for a two-year term in an online transaction. 
  
  On April 25, 2024, per our customers account preferences, ********************** automatically renewed the domain name in question in good faith to honor agreements with our customer.?********************** sent renewal notices prior to expiration, including on March 25, 2024, and April 19, 2024, informing our customer the expiring domain would renew in accordance with their account settings unless additional action was taken. 
  GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences.? Account management is a customer responsibility. 
  
  On May 17, 2024, our customer contacted our *********** to request a refund. During this interaction, our staff properly informed them the transaction in question was outside of GoDaddys refund policy.  
  
  RESOLUTION:  
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While we understand and empathize with our customers frustration, they have been properly advised the transaction in question is outside of GoDaddys refund policy, which we have included here: ****************************************************************************;
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards, 
  
  ************ 
  Office of the *** | GoDaddy  

• Initial Complaint

  06/08/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Order Number: ********** Product Quantity Term Price .PH Domain Registration riitmcdohgov.ph 1 Domain 1 Year $109.99 Professional Email Individual 1 User 1 Period $23.88 Subtotal:$133.87 Tax:$6.69 Total:$140.56 I purchased this after being advised that I can cancel and get a refund within 30 days.I cancelled and no refund was processed. When I called and spoke to the agent, she said it is 5 days only. I am demanding a full refund.

  

  Business response

  06/13/2024

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On May 23, 2024, our customer registered a domain name for a one-year term via online transaction. This transaction included the purchase of a Professional Email plan for a one-year term.
  
  On June 5, 2024, our customer canceled the domain name and the Professional Email plan through their online portal. 
  
  Later that day, our customer contacted our *********** via online chat and was correctly advised by our staff that the domain name refund was outside of our Refund Policy, found at: *****************************************************************
  
  On June 8, 2024, a chargeback was initiated by our customer's financial institution regarding this transaction. This chargeback resulted in a refund being issued to our customer.
  
  RESOLUTION: 
  
  ********************** upheld its agreements with our customer in good faith and honored its terms of service. 
  
  Our customer's concerns are resolved as they have received their refund via the chargeback process. If they need further assistance, we recommend they contact their financial institution.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  
  ****
  Office of the *** GoDaddy

  Customer response

  06/14/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************
  
   
  

• Initial Complaint

  06/07/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Today, I tried to log in to my Godaddy email account. It greeted me with a message: Your browser is a bit unusual... Alright, so I tried another browser. No luck. I tried another computer. No luck. I had to use my phones cellular data to connect. The error appears to be "Too many requests". This clearly shows my IP address is being limited, yet the service won't do anything about it. The support agent I talked to literally didn't even remove the quotation marks from their responses. I can no longer log into GoDaddy on my home network, which means I cannot do anything.

  

  Business response

  06/11/2024

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  On August 21, 2023, our customer-initiated five free trials of **********************'s ********* 365 Email Essentials plans, each for a one-year term.
  
  Based on the information provided, our customer has a local issue with their desktop computer's internet connection.
  
  RESOLUTION: 
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We recommend they attempt to turn off any third-party software that could interfere with their internet connection, such as Norton Anti-virus, McAfee, or similar products. We recommend they contact their local IT technician if this does not work.
  
  While GoDaddy is committed to helping all customers to the best of our ability, we must do so within our agreed and stated scope of support. We understand technical issues with websites can be frustrating; however, boundaries need to exist regarding where and how we can assist our customers. **********************'s Statement of Support ********* 365 may be reviewed online at *************************************************************************************
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest regards,
  
  ****
  Office of the *** GoDaddy

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩