Business Profile

Web Hosting

GoDaddy.com LLC

Headquarters

Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,593 total complaints in the last 3 years.
664 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/12/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Request for Refund E-Commerce Service Purchased 06/09/2025 Complaint Details:On June 9, 2025, I purchased an e-commerce service from GoDaddy using my credit card paying the amount of $496,78. Within 30 days of purchase, I realized that I would not be able to use the service due to a requirement by the product distributor: they only approve applications from businesses with a physical retail store, which I do not ******* a result, I cannot move forward with using the e-commerce platform as intended. I contacted GoDaddys customer support and spoke with some agents to request a refund, explaining that I am a U.S. Navy veteran, currently unemployed, and cannot benefit from this service under these restrictions. Despite my explanation, I received a denial email on 07/02/2025 stating that the refund request was rejected due already passing over 20 days window for refund Since the request was made within the 30-day window, I believe I am entitled to a refund, especially considering the service was not usable due to legitimate constraints beyond my control.I am respectfully asking GoDaddy to reconsider and issue a refund for the e-commerce product that I am unable to use.Purchase Date: 06/09/2025 Refund Request Made: Within 30 days Service: E-commerce website service Refund Denied: Via email after customer service contact Todays Date: 07/12/2025 Resolution Sought:Full refund of the amount paid for the e-commerce service purchased on 06/09/2025.Thank you
Business Response
Date: 07/14/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On June 9, 2025, our customer purchased *********************** Websites+Marketing (W+M) plan for a one-year term during an interaction with our Care team. On July 2, 2025, our customer contacted our Care team to request a refund of the service. They were properly advised that per our Refund Policy, W+M plans have a 7-day window for refunds.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

As a one-time exception to our Refund Policy, our Office is willing to provide a refund of the W+M plan, upon cancellation. Our customer can follow the steps in the article below to cancel the plan. Once they have cancelled it, they can contact us at *********************************************** to request their refund.

***********************************************************************************************

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** ****
Office of the CEO - GoDaddy
Initial Complaint
Date:07/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I am writing to report an account that was hi jacked many months ago. I was charged for services and disputed the charges with you and my credit card company. You actually then told them it was not fraud and have left this account open. I have saved all communication. I have taken pictures of where the person is located and they are still signed into my account. If youd kindly refund all charges from 2025. *** reported the fraud to my card company but now dealing with identity theft. I have reported it to you for months and would like to know what youre going to do. My card is shut down but now need to monitor my account each year for recurring charges as *********** allows known vendors to go through. Ive spent hours on the phone with you and will have to continue to monitor for fraud on the account you had on file. I have made every effort to shut the account down but your to busy trying to bill a customer then to pay attention It shows someone is logged in from ********. Shut down the account and Ill allow you to tell me what your plans are going forward to protect my identity for the next several years. This could have been prevented.
Business Response
Date: 07/15/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at: ***************************************************.

On May 11, 2024, during an online transaction, our customer manually created a ********************** account.

On May 13, 2024, they registered a domain name for a three-year period via the GoDaddy website.

On May 11, 2025, they upgraded their free trial of GoDaddys Websites + Marketing Basic (W+M) plan for a one-year term. Later that day, they also activated a free trial of GoDaddy Conversations.

On May 18, 2025, their Conversations plan auto-renewed for an additional year, per their account settings

On June 17, 2025, GoDaddy received notification that our customer filed two Chargebacks related to their May ***** transactions. These chargebacks resulted in the withdrawal of payments made to GoDaddy, and the associated products were subsequently suspended.

RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

While we appreciate their feedback regarding our service levels, after reviewing their account, we found no record to support their claim that their account was compromised. Furthermore, our review of their account clearly shows that all manually processed transactions were processed from the same IP Address.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,
**** M
Office of the CEO GoDaddy
Customer Answer
Date: 07/15/2025
You always have the same response to every consumer.
I also have full record of telling your team my account was hacked prior to the dates provided on your message.
But Thank you so much for the information. The dates you provided help me in my effort to ensure my identity is not further stolen
The person that hacked my account based on your own dates of the agreement are located in ******** and still signed in
The dates you have given and the card used was shut down and expired years prior.
The card was uploaded years ago on a free account and never used nor updated with you for years
The only reason it was allowed to charge my card was that you are a known vendor with my card company
I appreciate the dates you provided so I can update my records and confidently file a police report and have the attorney general investigate further
The agreement you have is with a hacker whom from my data aligns right up to the dates youve given to me
Please ensure all contracts and all communications are kept so you may include them with my identity theft case and future investigations going forward
No further action is needed from the bbb or Go Daddy.
At this time, the case is better served for the Police and Attorney General to Investigate.
However, the information and dates provided have been very helpful in locating and pinpointing when the account was hi jacked.
Please retain all correspondence and log in attempts so that an investigation can be open by the proper authorities.
If you could also sign out the hacker and delete the hi jacked account so they can not further damage my identity- that would be helpful for me and limit any other damages caused by Go Daddy
Thanks for your help BBB, while not a solution it has helped me obtain the information I need to secure my identity due to the negligence of Go Daddy.

Appreciate you !
Initial Complaint
Date:07/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
June ****** $168.84 $191.76 I made a payment to GoDaddy over the phone for a 3-year email renewal. I received an invoice confirming the correct amount and term. However, about 20 minutes later, GoDaddy charged me again this time a different amount for a 2-year term I never agreed to.When I contacted GoDaddy customer service to dispute the second charge, I was told they would not refund me because more than 7 days had passed. This is completely unacceptable. I did not authorize the second transaction, and I feel I was charged twice for the same service.I am requesting a full refund for the unauthorized second charge and want this complaint to be documented. I believe this is deceptive billing and bad business practice.
Business Response
Date: 07/14/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

On June 9, 2025, our customer contacted our Care support team to renew their existing ********* 365 (M365) Email plan. During this interaction, our guide assisted with purchasing a new three-year term plan for our customers email. Unfortunately, our customers email plan was set to auto-renew that same day and was already in queue to do so, auto-renewing within minutes of our customer purchasing their new plan.

On June, 24, 2025, our refund exception team denied our customers request for an out-of-policy refund (OOPR), per our refund policy referenced here *****************************************************************

Our customer has initiated a chargeback with their financial institution against the transaction in question, withdrawing funds paid to GoDaddy. Financial institutions can take 95 days or more to complete their investigation and determine how to proceed with the funds.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

While we empathize with our customer we will need to wait for our customers financial institution to complete its investigation and fully release the chargeback. We are unable to provide goodwill gestures in a state of financial loss.

If our customer wishes, they can contact their financial institution to see if the chargeback can be released early. If they can provide written documentation from their financial institution showing it has been released, we will be able to address a goodwill gesture for their refuind request. They can reach our team at *************************************************************************

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO | GoDaddy
Customer Answer
Date: 07/14/2025
Dear Better Business Bureau,Thank you for sharing GoDaddys response. I would like to explain my experience and clarify why I believe I was unfairly charged twice.On June 9, 2025, I called GoDaddy to manually renew my ********* 365 Email plan. I was never told during the call that my account was already set to auto-renew, nor was I warned that a second charge would happen just minutes later. My full intention was to pay once, not twice.If the auto-renewal was already set, then GoDaddys agent should have informed me during the phone call and canceled the renewal I was manually requesting. Instead, they accepted payment by phone and let the system auto-renew again the same day.I only found out I was charged twice for the same service when I checked my credit card statement. I have only one account and one email, and I believe it is not right for one person to be billed twice on the same day for the same plan.I requested a refund, but it was denied. Thats why I had no choice but to file a charge back through my bank. Im currently waiting on the investigation.I believe I was misled or poorly informed by GoDaddy during my phone renewal, and I respectfully ask that the duplicate charge be refunded.Thank you for your time and support.Sincerely,****** ********
Business Response
Date: 07/18/2025
Thank you for the opportunity to address our customers additional concerns.

We stand by our original response.

We will be happy to refund the charge in question; however, our customer chose to initiate a chargeback with their financial institution against the transaction, withdrawing funds paid to GoDaddy.

We will have to wait for our customers financial institution to complete their investigation and fully release the chargeback. If the financial institution determines the funds need to be released to our customer a refund will not be necessary. If the funds are released back to GoDaddy we will be happy to process a full refund to our customer at that time.
Thank you again for the opportunity to address the additional concerns presented by our customer.

Kindest regards,

**** *.
Office of the CEO GoDaddy
Initial Complaint
Date:07/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***** ***** P.O. **************************, ************************* ************ Tuesday, July 8, 2025 BBB, Complaint/ Dispute Department?[*******************************************************************************?Subject: Dispute of Unauthorized or Unfulfilled Charge $203.00 ?Dear *** or Madam,??I am writing to formally Complaint about a charge of $203.88 made on [June *******] by [GoDaddy], which appears on my credit card account ending in ****1234.??I contacted the company promptly upon noticing the charge, well within what I understand to be a reasonable timeframe for a refund request. During my conversation with a representative,He applied a discount, of $119.88 ( that posted to my account on June *******, to my account, I was assured by the same representative that a full refund of $203.88 would be issued within several days.However, this never materialize. When I followed up, I was told that I was outside the refund window, despite having taken immediate action after the transaction. I believe this to be inaccurate and unjust, I am requesting that a full refund of $203.88 or $119.88 be refunded to my account. (Now I have both charges on my credit card of $203.88 plus $119.88).? ?P.S. February of 2025, while renewing my domain name, I requested that I be removed from the automatic renewal, I was assured by the representative that it was taken off, I even checked myself, the auto pay was off, ( no one else has excess to my account,). Ive been a customer with ********************** for years, this is the first time that I have had a major problems with this company.I appreciate your attention to this matter and respectfully request a formal investigation and correction of the charge. Please feel free to contact me if you require any further information.???Will supply - A copy of my credit card statement showing the charge?Confirmation # *********** of sale/ discount on June 22, & 23, 2025???Sincerely,?***** *****?***** *****?Account ending in ****1234
Business Response
Date: 07/09/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 22, 2025, our customers Websites + Marketing Basic (W+M)auto-renewed for one year in accordance with their account settings.
On June 23, 2025, our customer called our Care Support team to inquire about the charge. At this time an additional W+M was purchased.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We have spoken directly with our customer and resolved their concerns.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Ashlee E
Office of the CEO - GoDaddy
Initial Complaint
Date:07/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Holding all our funds, total scam. They have $8k of our money. No one helps you and they continually hang up on me. Brand new business and they are s******* us over and after doing research online we are not the first.
Business Response
Date: 07/09/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 28, 2025, our customer established ********************** Payments in their account. ********************** payments is our built-in payment gateway, which allows our customers to take secure debit and credit card payments through their website or in person.
GoDaddy takes customer security and our commitment to preventing fraud seriously. Between July 3, and July 7, 2025, our customer processed transactions through ********************** Payments, which were flagged for review by our Verification Team. As a result, their payouts were disabled until our customer provided requested documentation to verify their eligibility to utilize GoDaddy Payments.
Our customer was unable to provide sufficient documentation and subsequently, their account was suspended. Our Verification Team provided our customer with option to either refund the transactions or place the funds in reserve for a 90-day period to mitigate potential chargeback activity. More information detailing GoDaddys review process can be found here: *************************************************************************************************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, ********************** has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is utilized.
Our customer has chosen to refund the transactions back to their customers original payment methods. We ask that they allow 3-5 days for the financial institutions to process this transaction.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddy
Initial Complaint
Date:07/08/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a complaint against GoDaddy for what I believe is deceptive and unethical refund practices. I requested a refund for a product purchased on June 17, 2025. Their own help page clearly instructed me to delete the product before requesting a refund. Following those instructions, I deleted it.When I asked for my refund, support initially offered to process it but then denied it, saying my purchase was outside their 7-day refund policy. At this point, I had no way to recover the deleted product.GoDaddys refund policy page is laid out confusingly, starting with promises of 30-day refunds for annual plans, while restrictive details are buried far below. The instructions on their help page misleadingly place the deletion step before confirming eligibility, effectively trapping customers into destroying their product before they know if they qualify for a refund.Adding to this unacceptable experience, when I asked the agent how to file a formal complaint, they told me there would be no complaint. This was the boldest and most off-putting response, signaling they do not want customers to have any avenue to challenge unfair practices.
Business Response
Date: 07/12/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On June 17, 2025, our customer purchased *********************** Websites+Marketing plan, which is a template based platform our customers can use to create a website. This transaction was completed online, without the assistance of our Care team.

On July 7, 2025, our customer cancelled the Websites+Marketing plan, and contacted our Care team for a refund. They were properly advised that per our Refund Policy, there is a 7-day window to get a refund, and the plan was outside of refund eligibility.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

As a gesture of good faith, our Office has processed a full refund of the transaction. Our customer can expect the funds to fully post to their original payment method.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** ****
Office of the CEO - GoDaddy
Initial Complaint
Date:07/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last year I had the same issue. I am paying "godaddy.com" for a host website and my visitors as well as myself are given a home page that states "Warning: Potential Security Risk Ahead Firefox detected a potential security threat and did not continue to **********************. If you visit this site, attackers could try to steal information like your passwords, emails, or credit card details.What can you do about it?The issue is most likely with the website, and there is nothing you can do to resolve it. You can notify the websites administrator about the problem."This is the third year I have had visitors and myself suffer this incompetence, whether someone is using an android or iPhone or a computer
Business Response
Date: 07/10/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.

On December 13, 2022, our customer purchased a Websites + Marketing Basic (W+M) plan for a one-year term via the GoDaddy website. W+M is GoDaddy's proprietary, do-it-yourself, template-based platform that enables customers to build and manage their websites. This plan has been renewed annually per their account preferences, most recently on December 8, 2024.

RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

While we appreciate our customer's feedback regarding our service levels, the website associated with their W+M plan is not currently available. This is a direct result of the Nameservers associated with it being set incorrectly. Additionally, since their domain is not registered with GoDaddy, it is their responsibility to update the Nameservers. If they have any questions regarding this, they can contact GoDaddy's ************* Team. Details can be found at this link: **************************************************

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** M
Office of the CEO - GoDaddy
Customer Answer
Date: 07/10/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and after 2 days finally engaged a godaddy.com tech (***) representative who was able to assist me in the unblocking of my website and therefore consider this complaint resolved for now until the expired contract in December 2025 until which which time I will research and explore an alternative host that does not require over 48 hours to resolve technical difficulties.

Regards,

**** ******
Initial Complaint
Date:07/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My domain with GoDaddy was set to auto-renew, but the payment failed due to a declined charge from my bank. The following day, I immediately contacted GoDaddy support and paid the reinstatement fee. I was told everything was in order.On July 1st at 8:26 PM, I followed up and was told the domain would be restored within 2448 hours. I followed up again on July 2nd and was told it was now a high priority. On July 3rd, I was told the issue would absolutely be resolved by Monday, July 7th, now citing a 34 business day ************ is Monday at 4:00 PM, and the issue is still unresolved. I have contacted GoDaddy five times about this. Each time, I am told the same generic responsethat the issue is being worked onwith no real progress or ownership. My domain is tied to my email server, and I have been without email access since June 29th, causing major disruption to my personal and professional communications, including client interactions and time-sensitive logins.Despite multiple reassurances and escalations, no proactive communication or resolution has occurred. I have transcripts and receipts that confirm my payment and efforts to resolve this issue on my end. GoDaddy has failed to uphold their responsibility and continues to offer only empty promises. I am now requesting:- Immediate reinstatement of the domain - A refund of the reinstatement fee - A formal apology for the ongoing disruption - Assurance of corrective action to prevent this from happening to others This experience has been unacceptable, and I am filing this complaint to seek accountability and resolution.
Business Response
Date: 07/08/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.

On May 26, 2025, per our customer's account preferences, ********************** automatically renewed two domain names. Before this renewal, GoDaddy sent multiple email notices informing them that the expiring domains would renew based on their account settings unless they took action. Account management is a customer's responsibility.

On June 30, 2025, our customer's financial institution initiated a chargeback for the renewal, reversing the payment made to GoDaddy, and we repossessed the domain names.

On July 1, 2025, our customer contacted **********************'s ************* team and paid the cost of renewing one of the previously canceled domains, along with a processing fee, to offset the fees associated with the chargeback.

RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

We thank our customer for their candid feedback and are happy to advise them that the domain name they paid to recover has been restored to their account.

We also respectfully decline their request to have the processing fee associated with their chargeback recovery refunded.

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,
**** M
Office of the CEO GoDaddy
Initial Complaint
Date:07/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have bought a domain and other subscriptions on godaddy site on jun 21 i created an email using the domain i bought but the email was stuck on Were creating the email and it was stuck like that for few days thats when i contacted the support which was a slow and bad customer support i told them about the problem and one of the agents claimed that they fixed the problem through the *** and told me to wait for ***** hours which i waited for 4 days and still no fix and then i contacted them again and this time they claimed the problem was because of TXT and they told me how to fix it manually even though it should have been fixed automatically and yet again the problem remained then i had enough of the bad site bad services and support i contacted them asking for a refund and they said they cannot refund it because it has been over 5 days and whatever else they said about their policies and i told them i didnt even use their services and the fact that because of their stalling and bad customer support they were just wasting my time thats why it has been over 10 days with no solution and no refunds even though they didnt deliver what they promised and they were just wasting my time and even when i asked for a refund they tried to stall and ignore the request by claiming again that the problem is because of the *** and they said that i have to wait ***** more hours and when i was contacting them for the refund i was telling them i want to keep my domain but refund the other subscriptions so i could transfer my domain to another better site like porkbun but 4 out of the 5 agents i talked to left the chat without even saying anything or trying to help me and the only one that said is the one who mentioned the *** problem again and told me to wait for them to review my request for a refund which was denied
Business Response
Date: 07/11/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

On June 21, 2025, our customer registered a new domain name for a 2-year term via an online transaction. They also purchased a **************** 365 Email plan for a 1-year term.

Between July 3, and July 7, 2025, our customer connected with our Care team several times for assistance with their email plan, which was not setup properly. ******** team properly advised them how to get the email setup, which required our customer to take action.

On July 6, 2025, our customer requested a refund for the email plan, and they were properly advised that it was outside of refund eligibility per our Refund Policy.

***************************************************/refund-policy

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

As a courtesy, our office will be able to provide a refund for the email plan, upon cancellation. Our customer can follow the steps in the article below to cancel the email plan. Once it is cancelled, they can contact us at *********************************************** to request their refund.

***********************************************************************************************

Thank you again for the opportunity to address the concerns presented by our customer.

Kindest regards,

**** ****
Office of the CEO - GoDaddy
Initial Complaint
Date:07/07/2025
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My credit card reader that I received from GoDaddy malfunctioned and charged my customer three times. I refunded two of the transactions but am still being charged the transaction fees for the two other transactions. I spoke with a representative and they refused to assist me and refused to send me to a supervisor when I asked multiple times.
Business Response
Date: 07/12/2025
Thank you for the opportunity to address our customer's concerns.

Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;

We understand our customer experienced an issue with their ********************** Payments card reader that resulted in a customer of theirs being charged three times for a single transaction. While our customer was able to refund the duplicate charges to their customer, they were seeking reimbursement of the transaction fees associated with those refunded transactions.

Initially, our customer was informed that transaction fees are non-refundable once transactions are settled, which is our standard policy.

RESOLUTION:

GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

Upon further review of this situation and the technical issue with the card reader, a member of our GoDaddy Payments team attempted to contact our customer on July 11, 2025, and has submitted a request to credit the transaction fees in question. We have also recommended that our customer update their app to the latest version to help prevent similar issues in the future.

We regret that our customer's request to speak with a supervisor was not properly handled and have taken steps to address this experience internally.

Thank you again for the opportunity to address the concerns presented by our customer. ********************** strives to offer the best service levels in the industry.

Kindest regards,

**** *.
Office of the CEO | GoDaddy
Customer Answer
Date: 07/13/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** ********

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