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Complaint Details
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Initial Complaint
08/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
GoDaddy charged me for three years for the website i designed and paid for on their site. They took it down without my permission after paying for it for three years and still tried to charge me for it today Meanwhile they have my domain name up for sale. kathywaddellcoaching.com as an blackmail attempt to make me buy it back. **************** erased all records including except my customer service no
Business response
08/09/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************
On August 2, 2020, our customer initiated a free, one-month trial of GoDaddys Websites + Marketing (W+M) service and purchased a domain name registration for a two-year term via an online transaction. W+M is a proprietary, do-it-yourself, template-based product to construct a website.
On August 9, 2020, our customer upgraded to Ecommerce W+M and renewed the service for one year via online transaction.
On August 23, 2021, they contacted our Care team and renewed the W+M for one year.
On September 2 and 3, 2022; respectively, per their account preferences, ********************** automatically renewed W+M for one year and the domain name for two years in good faith to honor agreements with our customer.
On September 2, 2023, our customer's W+M service expired. Per their account preferences, ********************** attempted to automatically renew the service in good faith to honor agreements with our customer, however, their financial institution declined payment. GoDaddy sent notifications to our customers on September 10, 12, 20, and 21, 2023, to inform them that action was required to avoid cancellation.
On August 3, 2024, per our customer's preferences, ********************** automatically renewed their domain name for two years.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As our customers website had been canceled September 22, 2023, for non-payment; their domain name is currently displaying a Parked Page. It is not listed for sale. They would need to purchase a new website builder plan, add their website content, and point the domain to it should they desire a site to display.
Thank you again for the opportunity to address the concerns presented.
Kindest regards,
************
Office of the ***** GoDaddyInitial Complaint
08/05/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Veripages.com is hosted by GoDaddy, via DomainsbyProxy, via Data Insights Solutions. GoDaddy is responsible for the information posted on Veripages as the website hosting company, and GoDaddy can tell Veripages to remove such information that is harmful.See: ************************************** I'm the only ******************* in the ***This Veripages webpage states I'm related to ******************* and a laundry list of others with last name of *****. I am NOT RELATED TO THESE PEOPLE.Veripages associating me on their public website with people I'm not related to is defamation, and could cause me reputation and financial harm. I want my name removed from Veripages and not be reused or reposted on Veripages, or affiliated websites, in the future. I'll continue to contact *************** Insight Solutions, Domains by Proxy, and GoDaddy and file complaints until my request to remove my name from Veripages is honored. Copy/paste non-sense responses about blocks and etc. will be rejected. Veripages can remove my name from their website, they need to do so.Business response
08/08/2024
Thank you for the opportunity to address the concerns of the complainant.
From the information provided, the complainant does not appear to be a GoDaddy customer, nor has ********************** entered into any relationship or agreements with them.
GoDaddy is neither the registrar of record for the domain in question, nor do we have jurisdiction over the website or its contents, as the files are hosted elsewhere.
According to a public whois lookup, the domain is registered through EuroDNS.com.
According to a public network lookup, the domain name resolves to the ** Addresses of 104.21.1.32 and **************, which are managed by Cloudflare, a popular content delivery network (CDN). While we are unable to determine the websites actual host, the complainant may want to contact Cloudflare directly to see if they have policies to address their concerns. We have located the following contact link to report abuse to Cloudflare:
************************************************************************************************;
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
************
Office of the *** | GoDaddyInitial Complaint
08/02/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
In 2023 Go daddy charged the business cross culture cuisines llc co owner which is listed inside of go daddy as the organization and the manager inside of go daddy ****************************** bank account was charged foe=r 2 website builders. The second is confusing because there is only one website and the 110 domains owned by the company is forwarding to the food brand .com Cross Culinary Cuisines LLC. The owner of the food brand ****************************** expressed displeasure with the services and since the owner by phone expressed the fraud she has experienced the owner since last week has been locked out of the account. but when ********************** employees are spoken to by phone the codes that are generated by the 2 step verification which has the correct number inside the account is being received by phone but when the owner goes to the site to sign in the site other than the business phone number which is on the website as contact which is ************* is not being recognized. It was getting the company owner into the site last week. When you go to the site the form they ask for you to fill out says nothing about a color driver's license and since happened before with them it is the same photo they accepted in the past. What is concerning to the business now is that someone other than the company owner has access to the business as expressed to Go Daddy support by phone this week, because when another browser is opened it tells the owner to sign in again to access the account they have been locked out now for 1 week today. What is going on? We sent them all he info thy requested at go daddy.com for the removal of 2 step verification as late as 8/2/2024 right before we filled out this complaint. We want another company to handle our ssl certificates since we d not trust go daddy certificates and they were also informed that we wanted to redo our website with another company so now we don't have access to the account? This is supposed to happen next week the changes with the website.Business response
08/06/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On November 8, 2023, our customer enabled Two-Factor Authentication (2FA) on their GoDaddy account which provides an additional layer of security. 2FA requires an account holder to provide a numeric code received via text message along with their normal verification information to access the account.
On July 25, 2024, our customer deleted 2FA from their account and re-added it shortly afterward. Our customer would go on to delete and re-add 2FA the next day on July 26, 2024.
On July 30, 2024, our customer submitted a request to our Account Recovery Team (ART) to remove 2FA as they were locked out of the account due to too many 2FA requests.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddy empathizes with our customer and encourages them to continue to work with our ART to regain access to their account. ********************** takes account security seriously and has well-established procedures in place to ensure that account owners are able to regain access to their account.
We have also shared directions to aid in securing the account from potential bad actors once they are able to regain access to it. We encourage our customer to follow the directions provided to secure their account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyInitial Complaint
08/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On May 1st GoDaddy received ****** and as of today has not returned my money or sent it to the proper merchant MAXIMUM IMPACT TRAVEL or returned monies back to my bank account. ********************** has created a financial situation for me as I am in jeopardy of losing over seven hundred dollars in deposit money if this isn't recitfied NOW.Business response
08/07/2024
Thank you for the opportunity to address our customers concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On August 14, 2023, our customer set up ********************** Payments (GDP) in their account. GDP is our built-in payment gateway, which allows them to accept online and in-person payments from their customers within safe and secure transactions.
On May 31, 2024, our customer was informed by our Commerce Advanced Support (CAS) Team that a dispute had been received on their GDP account against a transaction that the cardholders' financial institution initiated, and that their merchant account would be debited the dispute amount.
On July 4, 2024, our CAS Team informed our customer that the dispute had been settled and reversed in their favor, with the dispute amount credited back to their GDP account.
On July 10, 2024, our customer contacted our CAS Team advising that while they could see money associated to the dispute referenced within their account it was not available to them.
On August 6, 2024, our CAS Team informed our customer the money associated with the dispute had been released to them, but also advising the cardholder could continue to dispute this charge.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, ********************** has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GDP is being utilized.
We encourage our customer to continue working with our CAS Team to address any outstanding concerns they may have regarding their GDP account.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
************
Office of the *** | GoDaddyInitial Complaint
08/01/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I was charged $22.17 by GoDaddy.com for a purchase that I did not make! This is fraud, and I am demanding my money back!Business response
08/01/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On July 20, 2023, our customer registered a domain name for a one-year term via an online transaction.
On August 1, 2024, per their account preferences, ********************** automatically renewed the domain in good faith to honor agreements with them. Before each renewal, we emailed notices informing them that expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
That same day, our customer contacted our ************ and the domain was successfully canceled and refunded.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's frustrations, we must decline their request for an additional refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
****
Office of the *** GoDaddyInitial Complaint
07/30/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I closed my business down last year and my website auto renewed through godaddy.com. I immediately went to their website and closed accounts and requested a refund and have spoken to to five or six customer service representatives about the refund status. Most promise refund but its never granted, often Im just given the run around, its been two months and no resolution. *** documented conversations with representatives that tell me they will issue my refund.Business response
08/01/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 29, 2021, our customer purchased Ultimate Managed WordPress hosting for a 3 year term with the aid of an agent.
On May 29, 2024, per our customers account ********************************** automatically renewed the product in question in good faith to honor agreements with our customer. ********************** sent a renewal notice prior to expiration on May 19, 2024, informing our customer the expiring item would renew in accordance with account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
On July 2, 2024, our customer contacted our Care Staff after canceling their hosting plan and requested a refund. Our Care Staff incorrectly advised them that they were eligible for a full refund and submitted the request. That request was later declined due to it being more than 30 days since the renewal took place. A decline notice was emailed to our customer.
Our customer would contact us a couple more times seeking the status of their refund and were directed to fill out our Out of Policy Refund Request Form to review if an exception to our Refund Policy was warranted.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customers experience and has provided a full refund as a one-time courtesy. We have shared this with our customer and they responded indicating they were satisfied with this outcome.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyCustomer response
08/05/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
07/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
GoDaddy removed my website from the web because they claim the account was overdue. ********************** has receive a payment every month since originally signing up with them. They received their June payment but proceeded to shut my website down and we are only in July. I contact GoDaddy to resolve this and they wanted me to pay an addition $50 to put the site back up. Then they tried to up sell me to get the fee waved. I went back and forth with your representative who was rude and predatory. I complained to your website. Then one of your representatives contacts me by text, saying that she was with GoDaddy support. Her name is *****. ***** did the ex lady same this the previous representative did, trying to leverag the fee against an annual or 3 year term. When I realized that ****** too was trying to up sell me as well, I knew that she was not a support person and if she was, she needs to be terminated. What I went through initially was horrible but it pails in comparison to the wolf in sheeps clothing (Daisy). When I refused the upswell she pretended like she did know my concern as if we never talked. I continued to text and I eventually told her to STOP but she continued. I told her to Stop and again and she continues to send test messaging this is harassing and and totally inappropriate. My rights have been violated and this woman keeps texting me. This is all over a $34 payment. I want the original amount posted to be paid $34 and I am not paying any additional fee to bargain to give them more money. I want ***** terminated as she have bilateral my rights more than once and its in the text messages.Business response
07/31/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On June 7, 2024, our customer purchased a Website and Marketing Commerce (W+M) plan for a one-month term during a call with GoDaddy's ************* team. This plan was used to recover the content associated with a plan canceled one day prior.
On July 8, 2024, their W+M plan expired. GoDaddy attempted to automatically renew the service in question in good faith to honor agreements with our customer. However, their financial institution declined payment, so we sent an email notification.
On July 15, 2024, our customer was sent an email notification advising that their W+M plan would be canceled in two days unless action was taken.
On July 27, 2024, they contacted our Care team to inquire about restoring the W+M plan. At that time, they were correctly advised regarding the fee associated with such an attempt and declined to pay it to move forward.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We recommend that they contact our *********** to repurchase the W+M plan and pay the associated restore fee to recover their website. We also advise that there is a limited window to attempt such recoveries.
Furthermore, we appreciate their candid feedback about our service levels.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********
Office of the *** GoDaddyInitial Complaint
07/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I did not authorize Godaddy.com, LLC to charge $1,271.52 to my credit card. The short story, in February 2022 through phone calls with Godaddy I asked them to assist in my switching my service provider for ********* 365 and to aid in making sure my business email would be fully operational. In attempting to make the switch my business email went down. I had several large commercial real estate loans in process. It was imperative to restore my business email ASAP. The party that normally handles my web site was out of the office for a few days. Godaddy said they needed to add software to my web site in order to restore my email, I agreed and Godaddy added the service since I saw no other short term solution. A day or so later the party that handles my web site said I did not need the Godaddy product and I should cancel it. I called Godaddy (2/2022) and requested they cancel the service which they told me they did cancel the service and provided a refund of $815.52 - refund was confirmed. I assumed all was good until Feb 2024 (two years later) when Godaddy without any advance notice charged my credit card for $1,271.52 saying I agreed to renew the services that was previously cancelled two years ago. This Godaddy statement is false. I received the runaround from the company and finally spoke with a supervisor *************************** (April 11, 2024) who agreed (verbally and in a email) to send me a check for the $1,271.52 in 6 to 8 weeks. These funds have not been received. I sent two follow up emails, left voicemail messages and sent a demand letter to **********************. Godaddy has not responded and I have not received my funds as of this writing July 29, 2024.Business response
08/01/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 25, 2022, our customer purchased Ultimate Managed WordPress hosting and Website Security Premium for 2 years with the aid of our Care Staff. On February 28, 2022, our customer received a refund for these products, but the products remained in the account with auto-renew enabled.
On February 25, 2024, per our customers account preferences, ********************** automatically renewed the products in question in good faith to honor agreements with our customer. ********************** sent a renewal notice prior to expiration on February 15, 2024, informing our customer the expiring items would be renewed according to account settings unless additional action was taken. Account management is a customers responsibility.
A chargeback was initiated on the products in question on March 11, 2024. This chargeback withdrew payments made to GoDaddy and the products were suspended from the account.
On April 11, 2024, our customer contacted our Care Staff to inquire about a refund for the recent auto-renewals. They were advised that a check request was being submitted and to expect it in 6-8 weeks, but the check request was not submitted until July 26, 2024.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customer and has confirmed that the refund they are seeking will be in the form of a check that is approved and scheduled to be mailed to our customer on August 2, 2024. We have also provided additional coaching for our Care Staff who did not submit the check request in a timely manner and apologize to our customer for any inconvenience.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
Mat T.
Office of the ***** GoDaddyCustomer response
08/05/2024
As stated in my prior correspondence. In February of 2022 Godaddy provided the new service and Godaddy made 100% of the inputs per phones I had. Godaddy told me they CANCELLED my service and refunded my money. I was unaware that Godaddy setup the service that was cancelled for auto renew 2-years in the future. I have been promise the return of my money three times from Godaddy. I will see if this fourth promise to return my funds that Godaddy took from me February 25, ************************************ I have ZERO trust in Godaddy.Business response
08/06/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. The refund that our customer is seeking was sent to our them in the form of a check on August 2, 2024.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
Mat T.
Office of the *** GoDaddyCustomer response
08/09/2024
As stated before, this is the fourth time Godaddy has promised a return of my money. It's been a week (today is Aug 9, 2024) and so far no check has been received.Initial Complaint
07/29/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
Back in March, I had a conversation with an agent for this company to make sure all my websites and domains were properly set up to renew the ones I wanted to renew, and to manually have to renew the ones that I had purchased that were questionable as to whether I wanted to keep them. A few days ago, I saw that one of the websites that was supposed to be manually done by me auto renewed for two years. When I registered bed of movie and bedof nailsfilm, I was in negotiation with Universal Studios with the project and wasnt sure whether or not I would need to renew Those domains. The purpose of my call back in March was because they had charged me $200 for a website store in March when I had signed a contract with universal in January which turned over all my merchandising rights to the movie so I had no need to have a website store. My understanding is they canceled the store and refunded the difference which Im questioning if they did now? However, this complaint is in reference to just what recently happened with bedofnailsfilm.com and bedof nailsmovie.com were supposed to have both set up to manually renew. I do not want to keep bed of nails film, but my Distributor wants me to keep bed of nails movie so I was planning renewing the bed of nails movie domain for one year this company forced me to renew it for two years and refused to refund the additional year that they had charging me telling me that if they do that I will lose this domain so theyre forcing me to have to Renew for two years instead of the one year that the agent had a allegedly set it up for me to manually renew back in March. However, apparently the agent did not do everything they said they were doing And instead set it up deceptively so it charged me for two years when I only wanted one year if I in fact, elected to renew the domain, the renewal came up? They had also set up of bedofnailsfilm to auto renew, but I was able to hopefully according to them now cancel the auto renewal on thatBusiness response
08/02/2024
Thank you for the opportunity to address our customers concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On July 24, 2022, our customer registered the domain in question for a two-year term in an online transaction.
On March 14, 2024, our customer called into our support to address removing their Websites + Marketing (W+M) website prior to renewal. Our guide was able to assist our customer in downgrading their W+M to remove the online store, allowing them to keep their website and have it renew at a lower cost.
On July 25, 2024, per their account preferences, ********************** automatically renewed the domain in question for a two-year term in good faith to honor agreements with our customer.
On July 29, 2024, our customer called into our support and requested a partial refund to pay for a one-year renewal of the domain in question rather than a two-year term. At that time they were correctly informed this was out of refund policy. Refund terms for yearly versus multi-year renewals are set by the domain name registries and help set the basis of our Refund Policy, which can be found here: **********************************************************************;
GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As a one-time courtesy to our refund policy, we have issued a partial refund for the second year of domain registration.
We encourage our customer to review and manage their account settings to prevent any further unwanted multi-year renewals.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
************
Office of the *** | GoDaddyCustomer response
08/02/2024
Ill accept this resolution, but I want to point out that what theyre saying is different from my understanding from the agent back in March. My understanding was that it would be a manual renewal available and set for one year periods? Had the agent been a little bit more thorough who I recently spoke with in explaining everything I wouldve paid for two years, but there was no clarity in that explanation and I tried to memorialize the conversation that I had had back with the agent in March and what my understanding was with the representative I most recently spoke with
Initial Complaint
07/29/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have my business eCommerce with GoDaddy and have had it for some time. I have had problems with GoDaddy in the past but have always found someone in Management to assist but this time I have been told that there are NO MANAGERS to connect me with, which I think is ridiculous to say the least!I will be leaving the country on August 1st and I contacted GoDaddy Payment (Poynt) on July 26th to request that they take down my online purchasing/payment beginning on August 1st. I WAS NEVER INFORMED THAT THEY WOULD NEED TO TAKE IT DOWN ON THAT SAME DAY. Today (7/29) a customer tried to pay and got error "This merchant payment account is inactive and cannot process payments. Please contact Poynt support for resolution" I called the GoDaddy ****************** immediately and was told that they have to take down the system way in advance to make sure that no payment hit the system while I am out??? THIS ANSWER MAKES NO SENSE. Payments are processed within 24 hours. Therefore, if a customer pays today, the money will go through by tomorrow, July 30th. WHY WOULD THIS BE A PROBLEM?? I asked to activate the system NOW and was told that THEY CANNOT REACTIVATE THE SYSTEM UNTIL August 15th???? I was told to inform my customers to pay via PayPal OR to open a second account to receive payments today and tomorrow?? THIS IS TOTALLY UNACCEPTABLE! I asked to speak with a Manager and was told that they CANNOT TRANSFER CALLS TO MANAGERS??? What kind of business are you operating here? If I need my system inactive as of August 1st, why are you taking it down on July 26th? And if that is your policy, then WHY NOT CONVEY THAT TO THE CUSTOMER IN THE MOMENT??? Had I been told that you would inactivate the system right away then I would have waited until August 30th or 31st to call and have the ticket created, and NOT do so as early as July 26th. THIS IS TOTALLY UNACCEPTABLE!!!!Business response
07/29/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On July 26, 2024, our customer contacted our Care Team via phone to have their Payments Terminal deactivated effective August 1, 2024. Unfortunately, our Payments Team miscommunicated the date requested and made the change effective the same day the initial request was made.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
On July 29, 2024, our customer contacted our Payments Team and requested their account be reinstated per their request. At this time the issue is resolved and their Payments account is working as intended.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the *** GoDaddyCustomer response
07/29/2024
Dear ******
Office of the *** GoDaddyThank you for your prompt response and for resolving the issue. I am able to confirm that my account has been reactivated and I can resume receiving payments.
I do have a follow-up question: now that my account has been reactivated, will GoDaddy deactivate on Thursday, August 1st, which was my original request OR do I need to call again to request that it be deactivated all over again?
Please confirm
thank you and regards,
Ariadna Y Stamp
Business response
07/30/2024
Thank you for the opportunity to address our customer's additional concerns.
As a one-time courtesy, our Payments Team will disable our customer's ********************** Payments account starting August 1, 2024, and re-enable it on August 15, 2024. We recommend that our customer consider self-service options in the future, such as pausing their online store, disabling a plug-in, etc.
All options to temporarily disable their account can be discussed directly with our Payments Team.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the *** GoDaddy
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Get a QuoteCustomer Complaints Summary
1,374 total complaints in the last 3 years.
514 complaints closed in the last 12 months.