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Find a Location

Emergency Medical Services University has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforEmergency Medical Services University

    CPR Certification
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    11 complaints closed in last 3 years

    7 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 7/1/2009

    Years in Business: 19

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers CPR & First Aid training and certification services.

    Business Details

    This is a multi-location business.

    Find a Location

    Emergency Medical Services University has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Location of This Business
      501 S 48th St Ste 105, Tempe, AZ 85281-2311
      BBB File Opened:
      6/18/2009
      Years in Business:
      19
      Business Started:
      5/1/2005
      Business Incorporated:
      5/13/2009
      Accredited Since:
      7/1/2009
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Emergency Medical Services University LLC
      Business Management
      • Mr. Ruben Major, EMT - Paramedic M A, CEO
      • Ms. Jennifer Major, BLS Program Director
      • Ms. Holly Gibbard, Complaint Handler
      • Mrs. Victoria Yu, Administrative Manager
      Contact Information

      Principal

      • Mr. Ruben Major, EMT - Paramedic M A, CEO
      • Ms. Holly Gibbard, Complaint Handler

      Customer Contact

      • Mr. Ruben Major, EMT - Paramedic M A, CEO
      • Ms. Holly Gibbard, Complaint Handler
      • Mrs. Victoria Yu, Administrative Manager
      Additional Contact Information

      Fax Numbers

      • (800) 728-0209
        Primary Fax

      Email Addresses

      Website Addresses

      Customer Complaints

      11 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      05/13/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Accidentally paid for course twice (son used back button). Multiple times contacting the business. Shortly after the course started in March by the course director. Then by me. Three times I spoke with someone - these calls were in April (charge was in March). Told the first two times the refund had been approved but check not cut. Told the 3rd time the check would be mailed out on 5/2/24. It is 5/12/24 and still havent received a refund. After seeing how poorly this company is rated, I may just be out $1600.
      Read More

      Customer Reviews

      2 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Sebastian L

      1 star

      06/21/2024

      This is the worst place to get your EMT license as they are unorganized, unprofessional, and knowingly committing crimes. From my experience and the collective agreement amongst my class and former classes from this school, there should be a class action lawsuit filed against this company in my professional opinion. I was a victim of consumer fraud as I was double charged for the course when I had signed up. I only know this by looking at my credit card statement and seeing two charges for the course both at different amount more than what was tuition. I had let ***** and ***** about this double charged and was assured that it would be taken care of within 30 days. I reached out multiple times for months and got the same responses of we are processing your refund. What I learned from my bank was that they push it off until after 90 days when you can no longer dispute charges and must look to legal action to receive your money. Any charge you get from EMSU dispute immediately. On top of committing consumer fraud, do not expect to have teachers be there on time or at all, or to receive your clearance to take the ***** until at least 2 months after the course ends. Multiple classes were cancelled or started halfway thru the day. Some instructors are knowledgeable and able to connect with the students. Others will rant about trauma they have experience as an EMT and make students feel uncomfortable. Below I attached picture of the process of receiving a refund which I have not receive even though they have known for over 4 months. Overall, this is a scam of a company that no one should ever go to as it does not prepare students and actively breaks contracts they have with their students.

      Local BBB

      Better Business Bureau Serving the Pacific Southwest

      BBB Reports On

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