Complaints

This profile includes complaints for Emergency Medical Services University's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Emergency Medical Services University

  501 S 48th St Ste 105 Tempe, AZ 85281-2311

  
• 

  EMS University

  2379 NE Loop 410 Ste 100 San Antonio, TX 78217-5642

• 

  Emergency Medical Services University

  1730 SW Military Dr Ste 202 San Antonio, TX 78221-1400

• 

  Emergency Medical Services University

  32980 Alvarado Niles Rd Ste 810 Union City, CA 94587-3186

• 

  EMS University

  2379 NE Loop 410 Ste 100 San Antonio, TX 78217-5642

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid to go to EMS university and after 4 months of back and forth where they couldnt seems to get there classes on schedule or communicate with their students I gave them 48 days in advance that I would be canceling my classes with them. However they are refusing to pay my money back even though we signed a contract. I received an email stating I would get my money back but its past 30 days and I havent received it.

  

  Business Response

  Date: 03/17/2025

  Hello Mr. ******* and BBB,

  Thank you for brining your concerns to us. After reviewing your account, it appears that you have already been refunded. We apologize for any delays on this end. If you have question or need anything else, please feel free to contact us at the following number **************. Thank you again for considering us for your training. : )

  Best ******************************** *********************************************

  Customer Answer

  Date: 03/18/2025

  Please do not gaslight me,  you state I have received the funds already yet as proof is show it was only paid in yesterday evening.  
  

  I have an email dated in January 2nd that it would be paid within 30 days  from the time I cancelled my course with you which was was done telephonically and by email on the 31st December 2024 and yet I got my funds on March 16th. 
  

  proof of correspondence can be emailed if needed. 
  

  the above would not except the file format. 

  Your response states for me to contact you regarding the issue yet when I did and do I have ***** and staff mock and treat what could have been potential customer with disrespect. You are supposed to be motivating future EMS personnel but all you do is show a broken system. 
  

  the response is fake with no truth about how you treated me. 

  

  Business Response

  Date: 03/24/2025

  Hi *****,

  Thank you for your reply back. We really do appreciate your feedback and apologize for how you felt you were treated. Sometimes, we fall below where we'd like to be, but we always aim to achieve our best. Your feedback has been taken into consideration. With regard to the complaint being "fake," this is a genuine reply. While we might not be able to make it better for you right now, as you have already received your refund, we can do so for others in the future. We do appreciate you taking the time to let us know regarding your thoughts of our program and will do our best to improve iit moving forward. I don't know if this will satisfy you, but we genuinely hope that it will. 

  Thank you and best of luck to you in your future endeavors. 

  Best, &c,

• Initial Complaint

  Date:03/11/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this formal complaint regarding the unprofessional treatment and lack of communication Ive experienced from EMS University. Despite completing my course on December 13, 2024, I am still unable to obtain my course completion status due to ongoing delays and unresponsiveness from the school. On January 21, 2025, I was finally scheduled for the required ride-alongs (over a month AFTER completing the course). I traveled over two hours one way for a 12-hour shift and over three hours one way for a 24-hour shiftboth arranged by EMS University. Despite completing 36 hours as required, I was only able to obtain 2 patient reports, far short of the required 10 due to a lack of patient interactions. On January 24, I emailed EMS University to ask how I could complete the remaining reports. Again, no response, despite 4 phone calls and 3. In February, after still receiving no guidance, I drove to the EMS University location in *****, *******, where I spoke with an instructor. The instructor provided the necessary Patient Evaluations, which I completed and submitted. As of March 1, 2025, my course completion status remains "pending" with the National Registry of Emergency Medical Technicians (NREMT). Ive since contacted EMS University three more times to request an update, yet I continue to be ignored. It has now been over three months since I completed the course, and I am still unable to take the National Registry Exam due to EMS Universitys failure to update my status. The ongoing delays, lack of communication, and disregard for students' time and financial investment are unacceptable. I am requesting that the Better Business Bureau intervene to ensure EMS University updates my course completion status immediately so I can proceed with my certification process. Their failure to provide timely responses and resolution has caused unnecessary hardship and financial loss. I have also asked if there is anything I am missing, but no response.

  

  Business Response

  Date: 03/17/2025

  Dear BBB & Mr. ******************** you for bringing your concerns to our attention. At EMS University, we strive to support students in completing their EMT program professionally and on time.
  1. Course Completion (December 13, 2024):
  Mr. ******* finished the classroom portion of his EMT course on December 13, 2024. However, students must complete all requirementsincluding ride-along hours and 10 patient care reports (PCRs)before being cleared for the National Registry (NREMT) exam.
  2. Ride-Alongs (January 21, 2025):
  We arranged ride-alongs, totaling 36 hours, to help fulfill his PCR requirement. Unfortunately, limited patient encounters during those shifts resulted in only 2 completed PCRs.
  3. Remaining Paperwork & PCRs:
  We advised Mr. ******* that 10 PCRs were mandatory. He ultimately submitted the remaining forms in late February 2025, and his student evaluation form had to be resubmitted because it was initially placed in the wrong folder.
  4. NREMT Verification:
  After receiving the final PCRs and the missing evaluation, we forwarded his information for NREMT verification around March 12, 2025. Our Program Director is completing final approval, which is the last step for official course completion status.

  Communication Concerns
  We regret any perceived lack of communication. Our records show multiple outreach attempts regarding missing PCRs and forms. We are reviewing our processes to ensure better clarity and timeliness.
  
  Current Status & Resolution
   Mr. ******** file is updated with all required PCRs and evaluations.
   NREMT submission occurred in early March.
   Pending final approval, Mr. ******** status should be released soon, allowing him to schedule his National Registry Exam.
  
  We apologize for any inconvenience. Our team is committed to guiding students every step of the way. If Mr. ******* has further questions, we encourage him to contact us directly.

  Thank you for the opportunity to address this matter.
  
  Best ***************************** *********************************************

  Customer Answer

  Date: 03/18/2025

  I received a course completion certification on March 13th, but still today, 5 days later, nothing has been updated with the National Registry and I have not received a call back on an ETA from EMS University.  As of today, I reached out again to EMS University and was advised that the completion status has not been submitted to the National Registry.  I requested a *** on when this will be done and was told that it needed to be escalated to a supervisor.  I asked to speak to a supervisor, which I was advised no one was available. 

  This is the ongoing issue with EMS University, they have a "receptionist" but no one is available to get questions answered and it is always "escalated to a supervisor".  Then, no one calls back.  I left a message on Friday, March 14th and another one on Monday, March 17th and still no call back.  Today is the THIRD call I have made in an effort to get an update on when my account will be marked as completed with the National Registry so I can take my test. 

  

  Business Response

  Date: 03/27/2025

  Good ********************************** you for your patience. You may not be aware, but March is an extremely busy month for the ***** since March 31 is the typical deadline for which **** across the country all become re-certified with the *****. It tends to tax the entire system and push many training programs to their limits. In fact, the ***** had posted on their website that they were experiencing high volumes of calls: "Notice to Our Callers: Due to high call volumes, you may experience longer wait times, and calls could disconnect after 30 minutes. For quicker assistance, please reach out via email at **************************." We too have been experiencing delays getting someone on the line and being able to clear in a timely manner unfortunately.

  While we try to make our best efforts to ensure nobody is left by the wayside or delayed, we are sorry this has happened to you. You should be cleared to take/schedule your examination now. If there are additional issues, please feel free to reach out to us using the information previously provided. Thank you again for your patience and understanding.

  Customer Answer

  Date: 04/01/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Joined the accelerated program from January 2025 through February 2025 which after 2 out of 4 weeks were completed we spent the remainder of the class on zoom not being able to practice our practical skills for the final exam. After completing the finals and practical as well as the externship it has now been over a month of waiting for them to approve my application to take the *****. Support is unhelpful and will not let me talk to anyone above them. $2000 for this course and cannot even hold their end.

  

  Business Response

  Date: 03/17/2025

  Dear Mr. ********* and BBB,
  
  
  Thank you for the opportunity to address your concerns regarding our accelerated EMS program. We value your feedback and take these matters seriously.
  
  
  Program Changes & Skills Practice
  We always provide advance notification of hybrid training and students all sign such disclaimers in this event. During the JanuaryFebruary 2025 session, we adjusted our format to include some hybrid instruction for some of the latter half. We aim to provide ample practical skills training through in-person labs and externships and regret if you felt this was insufficient. We will work to improve clarity on practical training in similar situations.
  
  
  Delay in Processing Skills Results
  We recognize there was a delay in approving your National Registry of Emergency Medical Technicians (NREMT) application due to the time it took to finalize and enter your practical skills results. Once identified, our team promptly verified and recorded your skills. We apologize for any inconvenience and frustration.
  
  
  Status Update
   All required documentation is now processed.
   Your certificate has been released, and you are cleared to proceed with the NREMT application.
   Our Program Director recently contacted you to confirm these steps.
  
  
  Improving Communication
  We understand your frustration in seeking higher-level support. We are reviewing our customer support and escalation procedures to ensure all inquiries are addressed promptly and transparently.
  
  
  Going Forward
  We extend our sincere apologies for any inconvenience. Our commitment is to support students in reaching their certification goals. We have reached out directly to ensure you have everything you need. If you have further questions or concerns, please contact us at [phone number/email].
  
  
  Thank you for allowing us to clarify. We appreciate your time.
  
  
  Best Regards,
  Customer Service
  *********************************************

• Initial Complaint

  Date:02/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in the accelerated EMT course with EMS University in *****, which ran from September 28, 2024, to November 17, 2024. The course cost $1,600, and I expected it to be a fast-paced program that would prepare me for the *****. Unfortunately, the program failed to meet these expectations due to significant issues with the instruction and ****************** of the instructors was highly unprofessional and negligent. He showed no concern for the students, failed us on several skills tests for tasks that were never taught during the course, and was rude and dismissive throughout. His lack of sleep was apparent and significantly impacted his ability to properly administer the ***** psychomotor skills tests.After completing my skills tests on November 24, 2024, I was assured that my results would be uploaded into the system that week. However, as of January 24, 2025, I still have not received my certificate of completion, which I need to schedule my *****. I was informed that the instructor failed to upload the required documentation and that the skills sheets, which contain sensitive personal information, are in his car. He reportedly does not have access to his car, which has left me in limbo.The program administration has stated that they are unable to resolve the issue, leaving me unable to obtain the certificate I paid for. This has rendered the $1,600 course effectively useless. Additionally, I am concerned about the security of my personal information due to the negligent handling of my records.Overall, the unprofessional conduct of the instructor and the lack of accountability from EMS University have caused significant delays in my certification process and financial loss. I am extremely dissatisfied with this program and its organization.

  

  Business Response

  Date: 02/12/2025

  Thank you for taking the time to bring these matters to our attention. As you know, we have been in correspondence and we are hoping the issue has been satisfactorily resolved for you at this point. You should have been cleared and good to go a few weeks ago. We appreciate your patience with the process and your willingness to work with us to get you taken care of. Take care and best of luck on the exam! : )

  Best, &c,

  *****

• Initial Complaint

  Date:12/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Background with attached documentation: In January 2023, I enrolled in an EMT certification course through EMS ******************** located in **********, **********. Shortly after beginning, I decided to withdraw from the program and requested a refund per their cancellation policy. Page 31 in the attached document of their policy states:An applicant who provides written notice of cancellation within seven days (excluding Saturday, Sunday, and federal and state holidays) of signing an enrollment agreement or who cancels by attendance at the first class session is entitled to a refund of all monies paid (whichever is later). A total of $2,195. I have attached proof of payment page 76. I signed the enrollment agreement on January 7th and requested withdrawal within the stipulated period, as evidenced in the timeline below. However, despite ongoing communication with the institution, no refund has been issued.Timeline of Communication:January 13: I contacted the course coordinator, *****, via her preferred contact method, text message, at ************. I informed her of my intent to withdraw. Present on page 72 January 14: ***** confirmed she had informed customer service of my request and advised me to await their response. Present on Page 73 January 14: I sent an email confirming the withdrawal to customer service member ********. Page 74 January 20: I spoke with ******** from EMSU via phone, who assured me that a refund would be processed within 30 days. She stated that she would follow up with details within a week.February 4: After no further response, I reached out to EMSUs test support line and communicated with an assistant named Summer, who indicated that she would forward my inquiry to ********. Middle of page 73 February 21: With no response or refund by this date, I reached out once again. I received no further reply from EMSU. Towards the end of page 73

  

  Business Response

  Date: 12/15/2024

  Dear Mr. ************************ you for bringing your concerns to our attention. I want to begin by sincerely apologizing for any inconvenience and frustration this situation may have caused you. We understand how important this matter is to you and have reviewed it thoroughly to ensure it is resolved appropriately.
  
  
  After reviewing the details, your refund has been calculated in accordance with our cancellation policy, as outlined in the enrollment agreement. We had initially mailed the refund check promptly after processing; however, it appears that the mailing address provided to us was incorrect, which unfortunately delayed the delivery. We have since confirmed your updated address, and a replacement check has already been issued and sent to you.
  
  
  As a gesture of goodwill and in acknowledgment of the inconvenience youve experienced, we would like to extend an offer for you to attend another *** certification session at a 50% discount should you decide to re-enroll with us in the future. If you wish to avail yourself of this option, please feel free to contact our customer service department via email at ***************************************************** or call us at **************. We hope this demonstrates our commitment to addressing your concerns and providing a positive experience moving forward.
  
  
  If you have any further questions or if theres anything else we can do to assist you, please do not hesitate to reach out to me directly. Thank you for your understanding and patience as we worked to resolve this matter.

  Best, &c
  
  --
  ***** Major, EMT-Paramedic, ****, M.A.
  CEO, EMS University, LLC d.b.a. EMS Universal Education
  We Dont Follow the Standards, We Set Them.
  ****************************************************
  *********************************************************************
  *******************************************************************
  **************

  Customer Answer

  Date: 12/17/2024

  I have received contact from ********. She has claimed that she sent out the check on December 6th to the correct address. As of today, December 17th, It has been over 11 days and I have not received the check or received any evidence that the check was sent out. I have asked that the check be sent via ***** as an alternative but I have received no response. I have also told ******** I have not received the check and as of December 17th I have received no response. 

  

  Business Response

  Date: 12/24/2024

  We are showing check number 1437 has been cashed. Please let us know if you need anything additional at this point. Thanks for your valuable time. 

  Best, &c,

  *****

  Customer Answer

  Date: 01/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:10/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - Date of transaction; May 10th, 2024 Amount of; $1595 EMS University is supposed to follow AZDHS Rules and Statues to provide certifications to students who pass the 3 month EMT Course. However, as they signed a contract which I will provide, they are NOT following the rules and regulations they agreed to, with the State of Arizona. Meaning, allegedly they fraudulently signed and agreed to this contract, knowing they were not providing the services Arizona requests. Class hours are NOT being provided which was agreed to upon my initial registration of this class, proper class information nor tools provided, which was included in the original payment to EMS University. Discrimination against students, student personal information was being shared with others (violating my Privacy Rights Act) and refusing to contact me regarding an update with this grievance case. It has been a month with no sign of resolution, no updates, and no contact from anyone reviewing this case. Hoping to get this resolved properly to avoid getting my Lawyers, news outlets and ***** involved. - A contract regarding the amount of time spent in class, was signed stating if you are more than half way done with class, you are not eligible for a refund. However, as I was not halfway through, and their end of the contract is not being withheld for students in class, I am requesting a full refund.- Please read the reviews on this business, ESPECIALLY the ******* location, as it seems you will not see a resolution for months.

  

  Business Response

  Date: 10/24/2024

  
  
  Good Afternoon BBB and ***** ******,
  
  
  Thank you for taking the time to share your experience with our school. We are most definitely concerned regarding the issues you have presented and rest assured that we are in the process of investigating the allegations you have brought forward regarding your experience. We do highly appreciate the fact that you are willing to share your experiences and want to make sure that students have the best experience possible. 
  
  
  With regard to your attendance, we have recorded that you have attended more than 50% of the course and per rules and regulations, we are generally not permitted to deviate from these circumstances. With regard to your grievance, the policy of the school stands. 
  
  
  We understand there was some discussion previously with one of our instructors with regard to the requirements of the course which occurred just prior to you withdrawing. Unfortunately, those requirements cannot be waived. Additionally, while we are in the business of ensuring that the public safety is taken care of through quality education, it is important that all course requirement be met in order for the class to be successfully completed. 
  
  
  With this in mind, we would like to offer to have you come back for another EMT course free of charge, we will even be happy to cover the course materials fee and electronic resources for your course. We do want you to be successful and become a good EMT. This is our end goal. If you choose to take advantage of this option, please contact our customer service at ************ within the next 90 days. The offer will remain valid for any classes starting within the next 6 months. 
  
  
  Again, thank you for your feedback as we highly appreciate your willingness to share. Take care. 
  
  Best, &c
  
  --
  ***** Major, EMT-Paramedic, ****, M.A.
  CEO, EMS University, LLC d.b.a. EMS Universal Education
  We Dont Follow the Standards, We Set Them.
  ****************************************************
  

  Customer Answer

  Date: 10/24/2024

  As mentioned in the original complaint, my privacy has been violated and personal information shared to other students within your Business from administrators, and previous behaviors (shown in text messages provided) have made me feel UNSAFE to deal with any staff from EMS University. ************ has acted out on emotion which is extremely negligent to allow her access to my personal student information. An instructor never had a discussion with the class before I withdrew.

  However, an instructor did tell our class that Male students who attended your Boot camp 12 days class was passed through although no homework had been completed on his end. This same instructor advised our class that we did not need to follow through with all homework assignments, as he had only completed the tests and was passed. Again, showing discrimination against students. Wondering if its because the administrator knew Im a female and pregnant. As she shared with other students who didnt know, nor had any business knowing.
  

  This resolution offered is offensive, as you can clearly see that 1. I withdrew prior to mid-terms and missed multiple days of class, showing I was not halfway through. 2. Your administrator violated my Privacy Acts Right, creating a possible legal issue, should I need to proceed with taking this to court. 3. Class hours, and equipment paid for in registering for class, were not provided, which concludes EMSU is not withholding their agreement, showing your policy to be fraudulent. I will absolutely bring this to news sources, as well as contact the ********************************** as you have no issue taking money from students and not withholding your contract signed by students like class hours, equipment, etc. as required. Again, I kindly as for a full refund to take my courses somewhere else, as EMS University has shown they are not to be trusted with personal information or funds.

  

  Business Response

  Date: 11/06/2024

  Thank you again for taking the time to respond back to our previous correspondence. Regarding the customer service issues we definitely take them seriously and will take appropriate action regarding these issues. Regarding any legal issues you have raised here, we deny that we have committed any wrongful acts.
  
  We are doing our very best to resolve your concerns in a fair and equitable manner. I understand your frustration and genuinely want to help, however, in the interest of the public safety and our mission to hold our students to the highest standards, we must uphold our policies and we are unable to waive any requirements for the *** course. A student must complete all course requirements, in order to pass and it is important that they do so in order to perform at a minimum competency level to practice in the field. If we were to waive such requirements, we would be doing a disservice to the community. This is not something we are willing to compromise upon, even under threat of litigation or further complaints.
  
  I understand that our previous offer was not acceptable to you, however, it does still stand and shall remain for the time in which we have outlined previously.
  If we can be of further assistance please do not hesitate to contact us and let us know. Thank you for your valuable time and we do wish you success in whatever endeavor you chose to pursue, be it with our school or elsewhere. 
  
  Best, &c
  
  --
  ***** Major, ***-Paramedic, ****, M.A.
  CEO, EMS University, LLC d.b.a. EMS Universal Education
  We Dont Follow the Standards, We Set Them.
  ****************************************************
  *********************************************************************
  *******************************************************************
  **************

• Initial Complaint

  Date:07/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: June 4th, 2024 Transaction ID: *********** Item #: 20211B2 EMT Class - Full Payment Accel: $1745.00 I requested a refund the SAME DAY I registered for the class because I decided to go a different direction with my certification.The EMS refund policy and a customer service rep told me after 30 days, I would be FULLY refunded. It is now 07/13/24 and all Ive been refunded for is $150.00, which is not the full amount that I was told id be refunded for.The CSR keeps putting me off and keeps having me run in circles by saying I will double check with the finance team to see where they're at with your refund. Its been over 30 days and nothing has happened. Either the rep **** actually reaching out to the finances team or the business itself does not plan on refunding me.EMS had no problem taking my money in a heartbeat but takes forever to refund it, makes zero sense. Ive attached screenshots of the transactions and receipts for proof and review. All I'm asking for is a refund IN FULL instead of getting the run around. Its been past 30 days.

  

  Business Response

  Date: 08/02/2024

  Thank you for taking the time to share your comments regarding your course. We appreciate the feedback you have provided and will take it seriously. We have already provided your refund and see that you have cashed the check. Please let us know if there is anything else that you might require at this point. Thank you for your valuable time. : )

   

  Best, &c,

  Customer Service

  *********************************************, LLC

• Initial Complaint

  Date:07/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was enrolled in the EMS traditional course and paid for this in full before class started. Due to the following circumstances I chose to withdraw from the class; Since the beginning of the course we were provided inconsistent instructors that seem to be there simply for the paycheck. We were presented with ***** minute power points that from my understanding should have taken 2-3 hours to complete given questions and actual breakdown of the material. The majority of every class we were dismissed ***** minutes early depending on the instructor and we did not receive the uniform that was advised to be provided in the beginning of this course which did not align with the values we were given. We received all of our equipment besides the uniform 2 weeks into the class, were not given formal instruction on any homework or course load we should have been completing, and I was left out of a formal communication that was sent out to other students advising of a class cancellation. Which then only received a couple hours after I had already arrived to the school I have reached out to the school and was advised that regardless of all of this I was still being charged a $500 fee and also only being provided 70% of the remaining funds back. I worked hard to make sure I paid for this in full, I dont feel like I have been set up for success in this program, and I asked them to please review to bypass the $500 fee. I am not alone in these sentiments if you do a quick *********** review and I feel like I am being harassed into being forced to loose out on my funds. Its been 4 months and when I call about my money that they advised I would be getting back they mention they are waiting for a check to clear. It doesnt take 4 months for this to happen. Anytime I call to speak with a supervisor to get an update I get told someone will call me back or that the supervisor is on lunch and cant speak with me. I just want my money back and to never speak with them again

  

  Business Response

  Date: 11/20/2024

  Good Morning Alba,

  Thank you for taking the time to write us regarding your experience with the school. I appreciate you relating this information so that we can work to make a better experience for our students going forward. You should have already received your refund for the class. I would like to extend the opportunity for you to attend class in the future if you so desire at 50% off the cost of the course if you choose to take advantage of this offer within the next 6 months. Just contact customer service at ************ if you want to do this. I sincerely hope that you take advantage of this offer. Please let me know if you have questions or need anything else here. Have a good rest of the week and holiday season. : )

  Best, &c,

  ***** Major, EMT-Paramedic, ****, M.A.
  CEO, EMS University, LLC d.b.a. EMS Universal Education
  We Dont Follow the Standards, We Set Them.
  ****************************************************
  *********************************************************************
  *******************************************************************
  **************
  
  

• Initial Complaint

  Date:05/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Accidentally paid for course twice (son used back button). Multiple times contacting the business. Shortly after the course started in March by the course director. Then by me. Three times I spoke with someone - these calls were in April (charge was in March). Told the first two times the refund had been approved but check not cut. Told the 3rd time the check would be mailed out on 5/2/24. It is 5/12/24 and still havent received a refund. After seeing how poorly this company is rated, I may just be out $1600.

  

  Business Response

  Date: 05/28/2024

  Good Afternoon *********************,
  
  Thank you for taking the time to contact us and the BBB regarding your situation. We have checked the account and it should have already been refunded to you. I understand this may have served as an inconvenience to you, therefore, please accept our offer of a free refresher course within the next 2 years. All you or your son will have to do to take advantage of this offer is contact our customer service department. We hope that we will see you again soon. Please let us know if you need anything else at this point. Have a good day ahead. : )
  
  Best, &c,
  Customer Service

  Customer Answer

  Date: 05/30/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an EMT course at EMS University, at ***************, ** location. I paid $50 deposit on 12-11-23. Then I paid the remainder of $1145 on 1-18-24. For personal family reasons I had to move back home to DFW & gave my notice of cancellation on 2-14-24. The class was scheduled to start on 2-20-24. Per their website, they state that a student is eligible for a refund of 90% no later than 30 days from the time of cancellation. It is now April 23, 2024 & I have no refund. I can only talk to them via chat. They never reply to my emails regarding this. The 3 people on the chat have been telling me for 6 weeks now that the refund is processed but they are waiting on a release date. They say they will speak to the manager & email me that afternoon with status but THAT NEVER HAPPENS either. I ask them why their website states "In no case shall the total review and processing time of the refun be greater than 30 days", but they say they do not know. I have called & asked to speak to the manager, *********************, but they will never put her thru to ********* say they don't have a direct number for her. I have asked to speak to the accounting department since the chat reps say the accounting **** are the only ones who know when my check will be released. They say they don't have their number. I am entitled to this refund because I cancelled the class, with notice, before the class started. I am tired of getting the run around from this company. When you call their number, you can only speak to the same 3 chat agents. They won't put you thru to anyone else.I want my refund that I am owed. It has been 60 days. I'm attaching all of the documents as well as an email I sent on 4/10/24 to any & all email addresses I could find on their site, but never received a response. I also resent that email again today. I just got off the *********** again said they don't know when my check will be released.

  

  Business Response

  Date: 05/06/2024

  Good Afternoon ******************,

   

  Thank you for taking the time to provide information regarding your experience. I wanted to let you know that your account has been refunded and appreciate your patience in this matter. We strive to have the best customer service possible and I'm sorry your experience was not good. As a token of our resolve to make the situation better for you, if you so desire to take a class from us within the next 6 months, we will be happy to provide you with a $250 credit. If you do happen to become certified already, we would be happy to provide you with your first refresher course for free, provided you take that within the next 2 years. In order to take advantage of this offer, please contact our customer service team and we will be happy to assist. Thank you for your valuable time and again your patience. 

  Best Regards,