Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went through Direct fairways to advertise my business at a local golf course. everything was ok and I paid for the advertising on 02/10/2024 as stated by the *** I talked to it was a onetime payment.2 months later I received another confirmation email and a second charge of the same amount on 04/29/2025.I have tried to make multiple calls to resolve this problem. each time for 3 different departments I was put on hold until the call ended sending me back to square one.The Direct Fairways official website is not responding. This company has been nothing

  Business Response

  Date: 05/20/2025

  Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and frustration youve experienced.
  It appears we last spoke with **** in February regarding his placement and reached out again in April. We were not aware of any additional attempts to contact us until this BBB complaint was submitted.
  
  We also apologize for the difficulty you experienced in reaching our team. This is not the level of service we strive to provide. We are currently reviewing our support processes to ensure this does not happen in the future.
  
  We appreciate the opportunity to address this concern and are committed to ensuring a positive experience moving forward. 
  
  We have since addressed the concern directly with ****, and we consider this matter resolved.

• Initial Complaint

  Date:05/15/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased advertising with Direct Fairways for a local golf course. We agreed to $800 annually for a score card and course guide ad which was fulfilled. Upon reviewing our account our card was charged an additional $1,600 four times ($6,400) throughout 2024 after already paying the $800 we agreed upon. After sending an email we were contacted by a *** with their company, *******, they were willing to only refund us half of these fraudulent charges. I asked for document proof that our company agreed to pay this additional $6,400 and they have yet to provide this or a resolution to these charges. Avoid working with this company! We feel scammed!

  Business Response

  Date: 05/22/2025

  We appreciate your feedback and the opportunity to address your concerns.

  We have spoken directly with Mrs. ******* and believe any confusion regarding her advertisement has been clarified. This was not our first communication, and we have reached what we understand to be a satisfactory resolution. We apologize for any inconvenience this may have caused.

  Direct Fairways is a legitimate advertising company, proudly partnered with over ***** golf courses nationwide. We take great pride in our reputation and the relationships we build with both our clients and course partners. 

  If you need any further assistance, please do not hesitate to reach out by phone at ************, live chat at ******************************, or email us at ********************************************************************.

  Customer Answer

  Date: 05/23/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* *******
  
   
  

• Initial Complaint

  Date:05/14/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing due to a problem I have not been able to resolve with Direct Fairways LLC. I was offered a spot on a flyer for $675 total, 1st payment $375, and a second payment of $300, I specifically confirmed with the **** no payments were to be taken from my account without notification/authorization first, he agreed.I have gotten 3 charges to my account, ******/29/24), $300(9/03/24) and another $375(12/17/24) Total $1,050, WHICH I NEVER AGREED TO. First charge *** sent a text asking for my authorization, as agreed, other 2 payments, I was not asked nor notified payments were processed, so I missed noticing them right away.******* ***** (Person I was referred to by Direct Fairways for resolution) assisted me when I noticed the second $375 charge on my account, I sent her proof of the offer I had received and agreed to for $675, but then was charged $750, I told her about the 2 charges of $375, and requested a credit for the difference but she offered me a credit of $187, unfortunately at this point I had not noticed the additional $300 charge that had already been processed on 9/3/24, that I was not aware of and she didn't mention during our call, but she had me acknowledge and agree to an email saying that "we had resolved any outstanding issues and addressed any complaints against Direct Fairways". Without me knowing about the additional $300 charge that I believe should have shown in her system and was not addressed. As I was doing my taxes this past March, I noticed the $300 charge on my account. I reached out to Jasmine on 03/25/25 and have not gotten a response up to this day. I was reaching out to her to address the $300 charge that was not considered when we spoke over the phone on 12/16/24 and to resolve, but at this point I am not interested in having an add on their flyer, I want my full refund, minus the $187 credit she provided: 1,050-187= $863 I have been misled, wrongfully charged, and received unauthorized charges to my account.

  Business Response

  Date: 05/19/2025

  We appreciate the opportunity to address Mrs. ******* concerns regarding her advertising placement with Direct Fairways, LLC.
  We spoke with Mrs. ***** in December 2024, where we reviewed her concerns and reached a satisfactory resolution, which included a partial refund of $187. This refund was issued based on our mutual agreement, and Mrs. ***** confirmed via email that all outstanding issues had been addressed and resolved.
  On September 3, 2024, Mrs. ***** was upgraded to a premium placement, which included a triple banner on the front nine, resulting in an additional charge. This charge reflected the upgraded placement and was processed accordingly.
  We also spoke with her again on September 18, 2024, regarding updates to her artwork, ensuring her satisfaction with the final product.
  We understand there may be some confusion regarding the charge from September 3, 2024. However, at that time, we were actively discussing and executing the placement upgrades and artwork revisions. As a result, services were fully rendered, and the advertisement was printed and delivered to *************************, as originally agreed upon.
  While we regret any misunderstandings that may have occurred.

  We have since spoken with Mrs. ***** and reached a satisfactory resolution. We consider this matter resolved. Again, we apologize for any inconvenience this may have caused.

• Initial Complaint

  Date:05/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2024 I was reached to renew my contract for $400 for this year 2025 which I agreed and paid in full. In February 20th the took another $399 off my card unauthorized with no email warning no receipt, so I tried reaching out and left and email trying to get that refund and no response. Then may 4 2025 they take another $798 from my account unauthorized. Again I tried reaching out and no response so Im having my bank look into this and by the looks they have done this to many others on here, they STOLE $1197 from me and Id like it back!!

  Business Response

  Date: 05/08/2025

  On August 30, 2023, Mr. ******* entered into a two-year advertising agreement for ad placement at a local golf course. In February, he reached out with questions regarding the agreement. We made multiple attempts to contact him by phone and followed up via email. Although we did not receive a response, the terms of the agreement were reiterated in our written communication and, with no further follow-up, we understood the matter to be resolved.
  Our customer service team did not receive any missed calls or messages from Mr. ******* and was unaware of any additional concerns until this complaint was brought to our attention. Upon notification, we promptly reached out to Mr. ******* to address the matter directly.
  We have since spoken with Mr. ******* and are pleased to confirm that the issue has been resolved to his satisfaction. His advertising campaign will continue as originally agreed.
  We sincerely value Mr. ******** business and apologize for any confusion or inconvenience this situation may have caused your organization. Based on our most recent communication, we consider the matter fully resolved.
  

• Initial Complaint

  Date:05/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 5, 2025, I purchased a two-year advertisement package from a company called Direct Fairways for my small business. The representative told me the advertisements would be placed in two local golf course pamphlets and assured me that the courses were already partnered with Direct Fairways. Based on that representation, I agreed to a total charge of $775 for the two ads.However, after the transaction, I began to have doubts and reached out to the golf courses directly. I contacted Direct Fairways three months after the sale to request clarification and to express concern about what now appeared to be misrepresentation. They responded that they are "awaiting the golf course to place their order". I also requested an update on the status of production or distribution of my advertisement but received vague or unhelpful responses. To my knowledge, the advertisements have not been created or distributed.I believe I was misled at the point of sale and am concerned that this may be a pattern of deceptive business practices. As a small business owner, $775 is a significant investment, and I would not have proceeded had I known the golf courses were not already working with Direct Fairways.I am seeking that there is some form of update on the progress of my advertisement or a full or partial refund based on this misrepresentation and lack of transparency. I would appreciate the BBBs help in facilitating a fair ******************* name: Direct Fairways Date of transaction: November 5, 2025 Amount paid: $775 Desired outcome: Completion of work or refund due to misrepresentation of services and failure to deliver on promised advertising placement.

  Business Response

  Date: 05/10/2025

  Thank you for the opportunity to respond to Mr. ******** concerns regarding his advertising agreement with Direct Fairways. We understand that advertising is a significant investment for small business owners and we take our commitments to clients seriously. We regret any confusion or frustration Mr. ******* has experienced throughout this process and hope to clarify our efforts and current status. As discussed during prior communications, Direct Fairways partners with golf courses to produce high-quality printed scoring materials, which include advertisements from local businesses. Our process includes securing course approval, designing and printing the product, and distributing it on-site. Importantly, advertising time does not begin until the product is printed and physically placed at the course. This ensures our sponsors receive the full value of their contracted exposure. ******************** Mr. ******** ad has been printed and delivered to *******************. We have previously provided digital proof of completion (DPC) and tracking confirmation as evidence of fulfillment. The Links at *********: This location is currently in production and scheduled for print. We are in the final stages for his other placement. We have spoken with Mr. ******* on several occasions to provide updates, including on November 27, 2024, December 4, 2024, and in January 2025. These conversations included status updates and artwork updates. While we had not received further outreach until the filing of this complaint, we have since reconnected with Mr. ******* to clarify the current progress. We are committed to completing the remaining portion of Mr. ******** advertisement package as agreed. We sincerely value Mr. ******** business and understand that delays or lack of clear timelines can be frustrating. We are happy to continue providing updates and will notify him as soon as the Jonesboro materials are delivered.
  

• Initial Complaint

  Date:04/21/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I agreed to advertising at a local golf course for the one-time cost of $399. That amount was paid, in full, in Dec. 2024, at the time of the agreement. However, in March 2025, my company credit card was charged, again, for the same amount. In reviewing my invoice, there is no mention of reoccurring charges. I have, on multiple occasions, emailed and called to resolve the issue. I have received emails, from them, providing numbers to call, but every attempt was met with a voice recording. Although I have received calls from the company, I have not been able to answer, and they left a message asking me to return their call. However, once again, all attempts to contact them by phone resulted in a voice message. Even when I returned their call within approximately 2 minutes from receiving their call. I have made my case clearly, via email and voice message, and believe this issue should have been resolved without me needing to speak with them. Once they were made aware of the unauthorized charge, they could have refunded the amount in full. As of today, I have filed a claim with my credit card company.

  Business Response

  Date: 04/23/2025

  We sincerely apologize for the inconvenience and frustration this situation may have caused, and we appreciate the opportunity to address your concerns.
  
  Upon reviewing your account, we can confirm that our initial conversation regarding your advertisement placement at ********************************* took place on December 20, 2024. Additionally, we reached out in March and April 2025, to follow up regarding your account.
  
  We also want to extend our apologies for the difficulties you experienced while trying to reach us. Although our team made several attempts to return your calls and left messages, we understand that our callback system did not meet your expectations. Please know that we are actively evaluating and improving our customer service processes to provide a more responsive and efficient experience moving forward.
  
  We genuinely appreciate your patience, and were glad to have resolved this matter together. As agreed, we will continue to advertise your business, and we remain committed to delivering the value and service you expect.
  
  Should you need anything further, please dont hesitate to reach out via email at ******************************************* by phone at ************, and online via chat at **************************.  Thank you again for your understanding and continued partnership. We consider this matter resolved.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told by this company that they had professional designers who would be able to design the advertisement I was paying for. I have included what they sent me back, which looks as though someone spent maybe 5 minutes on it. It is very unattractive and I would be appalled to have my business name on this kind of ad. I contacted them via email the same day it was recieved (as intstructed by the company) to inform them that changes were needed and I was not happy with the proof. In the email, it stated if they did not recieve a reply within 7 business days, they would proceed with the proof. I did not receive a reply, so I finally called. I believe I spoke to an answering service. I explained the issue and asked to be contacted via email or text (their salespeople had been contacting me through text). I am working in a grooming shop and do not generally carry my cell phone, nor could I even hear it if it rang, which is why I asked to be contacted through email or text. I did apparently receive phone calls, after getting emails stating only "we tried to reach you", but with nothing regarding the situation. After several more email attempts on my part, I finally got an email response with the dimensions for the ad, so I would have to design it myself. I sent the ad in after about a week of working on it and I asked for email confirmation that the ad was received and that everything was correct as far as dimensions and such. I did not receive a response, so I tried calling, during their business hours, and no one answers. At this point, I am starting to believe this company is a scam and I want a full refund. I have already contacted the company, but of course I have not received a response.

  Business Response

  Date: 04/23/2025

  We sincerely apologize for the frustration and inconvenience youve experienced. At Direct Fairways, we aim to provide a smooth and professional experience for all of our sponsors, and we regret that your experience has fallen short of that standard.

  During the height of golf season, our art inbox does receive a significant influx of design inquiries and revision requests. While our goal is to respond to all messages within 7 business days, response times may fluctuate during this peak period. We understand how important timely communication is, and were actively working to improve our response times during high-volume periods.
  
  We also want to reassure you that our customer service team is always available to assist. For faster support, you can reach us directly via email at ******************************************* by phone at ************, or through our live chat at **************************. We are happy to communicate via email or text, as requested, and we apologize if our previous efforts did not meet your communication preferences.
  
  Regarding the design of your ad, we are truly sorry that the initial proof did not meet your expectations. Our design team is committed to ensuring that every ad is tailored to each sponsors vision, and we absolutely welcome and encourage revisions until the final design reflects your satisfaction. As discussed, your ad placement will continue as planned, and we want to reiterate that any changes to your ad can be made at no additional cost to you.
  
  We have confirmed that your submitted design was received, and our team will ensure it is formatted correctly based on the ad specifications. If you have any additional revisions or concerns, please dont hesitate to reach outwe are here to help.
  
  Again, we sincerely apologize for the inconvenience and appreciate your patience and feedback. Your satisfaction is very important to us, and we are committed to ensuring your ad reflects the quality and professionalism you expect.
  

  Customer Answer

  Date: 04/24/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:04/21/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January of 2024, I was contacted by this company to advertise in a hole card for a golf course community I do a lot of business with called Edgewater in ********* SC. The ***** *** said I could have a two year contract for $1300 to be place on the cards. I paid the first year and all but $400 of the second year which would be now. I said I'll give you the benefit of the doubt but will pay the remainder when I see my ad in the second year and then pay the remaining amount. He agreed and I submitted my ad copy. After proofing it two weeks later and was told the cards would be delivered within a week I visited the golf course and saw the ad. I was told I would be on every card but was on every third card. I let that go and confirmed. In October 2024, this company charged my card for the $400 without notifying me. I contacted them and said the agreement was I would pay when the second year ad came out. They refunded my $400 within a week. I checked with the community golf course last month, March of 2025 and found I had no ad in on the hole card. I paid up front $200 for the second year and was going to pay the remaining amount when I verified ad was to run the second year. Since it wasn't in the second year, I've requested a refund of my $200. The company is ignoring me and not responding. THIS COMPANY IS A SCAM AND CANNOT BE TRUSTED, STAY AWAY AND DO NOT LET THEM HAVE YOU CREDIT CARD NUMBER PERIOD!!!!!!!

  Business Response

  Date: 04/23/2025

  Were reaching out in response to a recent concern raised by Mr. ***** and would like to clarify the situation and how it has been resolved.
  Mr. ***** began working with us on May 21, 2024, with an initial payment of $975. A follow-up payment of $400 for the second year of service was scheduled for late October 2024. At the time of agreement, Mr. ***** approved the advertisement designs, course placement, and payment plan. That $400 was collected on October 28, 2024. Shortly after, Mr. ***** contacted us to request a deferral until March 2025. In response, we promptly refunded the full amount as a courtesy. The recent concern was the first we heard that the course may have run out of materials. Our team had proactively reached out to the course in January and February to check inventory, but no additional product was requested. Courses can order materials at any time, and we also maintain an automatic print cycle to ensure consistent availability. A new print run is currently underway and will be delivered shortly. Mr. ***** ad will remain active and in place. Weve since spoken directly with Mr. ****** and were pleased to say the matter has been resolved to his satisfaction. As a gesture of goodwill, weve waived the remaining $200 payment and will continue to honor the full second year of advertising. We apologize for any confusion or inconvenience. We are a legitimate company with over ******* clients and partnerships with more than ***** golf courses nationwide. Our products are regularly delivered and used. We were unaware of previous outreach attempts and have taken steps to prevent future communication gaps. Thank you againwe value our relationship with Mr. ***** and look forward to continuing our partnership.

• Initial Complaint

  Date:04/11/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My roofing business was contacted by Direct Fairways through a telemarketer from ********* named ****** Folks. He was offering an opportunity to run a sponsorship advertisement in a golf course guide at a local golf course called ******************** in ************ *******. The cost was $375 to sponsor a hole in the course guide that was to run for an entire year. That sounded like a fair deal to get some local exposure to golfers who might need a new roof. He specifically stated that the course would distribute around twenty thousand course guides over the calendar year that my advertisement was to run. However, the actual course guide has never been published, and I have not seen any advertising materials with my roofing advertisement in place. I opted to contact the golf course pro, ********, directly to see if there was any plan for receiving and distributing the course guide. When I spoke with ********, he told me that he had received at least twenty calls from other advertisers asking him the same questions. ******** also stated that he had not heard from Direct Fairways in months and that they aren't returning his calls. At this point I am disputing the charges with my credit card issuer and hoping to be refunded and finished with Direct Fairways altogether. Direct Fairways promises the moon and delivers nothing. When they call your company just say no.

  Business Response

  Date: 04/15/2025

  We would like to provide clarification regarding the recent complaint filed by Mr. **************** ******** purchased his advertisement on January 30, 2025, and authorized the associated charge via text message, as is standard practice with all of our clients. As outlined in our Terms and Conditions, we allow up to 180 days for the advertisement to be printed. While it is typically completed well before this time frame, we include this window due to possible delays, especially those that have occurred industry-wide since the onset of COVID-19.
  When we spoke with Mr. ******** on April 11, it became apparent that he was not aware of the 180-day printing period. Unfortunately, he had submitted the complaint prior to contacting us for clarification. Once we had the opportunity to explain our process in detail, Mr. ******** expressed his understanding, and we were able to resolve the matter directly with him.
  We also assured Mr. ******** that his advertisement is currently in production and en route to the designated golf course. We will continue to run his advertisement for the full duration of our agreement.
  We apologize for any inconvenience this may have caused your organization and appreciate your attention to this matter. We consider this complaint resolved.

  Customer Answer

  Date: 04/16/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ********
  
   
  

• Initial Complaint

  Date:04/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged twice for the same thing by direct Fairways and I want a refund for $375

  Business Response

  Date: 04/08/2025

  We spoke with Mr. ******* in January 2025 regarding his advertisement placement. No concerns regarding his account were brought to our attention until we received a notification from the BBB. After speaking with Mr. ******** we have cleared up any confusion and consider this matter fully resolved. We will continue running his advertisement, and his full year will not begin until the advertisement is live at the course. Your business means a great deal to us, and we are committed to providing you with the best experience possible. If theres anything further we can assist you with, please dont hesitate to reach out.